Rated 3.0 out of 5.0 by ccwwdc Not For Women Travelling Alone
I am a Priority Club member trying to accumulate points to get to the next level. Also, I find that booking travel at a Holiday Inn usually meets my needs for one or two nights.
I only stayed one night. Here were my issues:
Since I didn't get any confirmation of my first reservation, I thought I hadn't made one. When I got to the property, there were two reservations for me. (May not be the fault of the local property.) A hold for both reservatons was put on my debit card although the second reservation was cancelled.
I didn't see any acknowledgement of my Priority Club status at check-in or in my room.
I was given a room right next to the hall ice dispenser/soda vending machine. Had I been a light sleeper, this would have been a real problem.
The elevators to the rooms are far away from the front desk, right next to an entrance off the parking lot that is tempting for folks to sneak in non-registered guests. I believe such a thing happened as I checked in. Didn't feel safe.
Front desk staff didn't ask if I needed assistance. No self-help carts were visible. I am an obvious senior and walk with a cane.
February 28, 2013
Rated 5.0 out of 5.0 by DRM1030 Nice hotel with great service.
We have stayed at this hotel several times over the past two years. The staff is always very friendly and helpful. The food, atmosphere and service in the restaurant is impeccable. I would recommend this establishment to everyone. Great job!
February 24, 2013
Rated 5.0 out of 5.0 by CeCe Perfect Stay!
I was visiting the area to take my son to Sahara Sam’s. Everything from check-in to room cleanliness was excellent. They even have an indoor pool which was great for keeping my son busy during the day before Sahara Sam’s. They have a restaurant attached to the hotel (Red, Hot, & Blue) which had very good food and was very convenient for us. The next time we are in the area we will definitely be staying at this property!
February 16, 2013
Rated 5.0 out of 5.0 by CorkyLI NICE ROOM , NICE PRICE
The room was clean, well decorated, comfortable and modern. I could not ask for anything more and would definitely recommend it to others.
January 30, 2013
Rated 5.0 out of 5.0 by RWFIV Comfort and Consistency Away From Home
I am traveling often (monthly or more) to this area and the Holiday Inn at Cherry Hills has become one of my favorite places to lodge. It's rooms are great and roomy with special welcomes of water and snacks for priority members. The staff Joe at night; Ameylst and other key day staff are great. I enjoy the welcome hospitality of Mary in the restaurant and the food.
Highly recommend this reasonalbly priced and excellent stop on your travel road. Also it is across the street from many restaurants who give discounts because of your guest status Holligans for example and a giant shopping center--hit Barnes and Noble last visit.
January 27, 2013
Rated 4.0 out of 5.0 by jil17 pleasant surprise
My guests had stayed at this hotel many years ago, and were sorely disappointed by all facets of the experience. Well, that certainly has changed. They were very impressed by the redecoration of all the facilities, the cleanliness of the rooms and environs, the generous breakfast offerings, and the pleasantness of the staff. 4 stars, and congratulations on making this a very viable option for visitors to our area.
January 23, 2013
Rated 5.0 out of 5.0 by AuthenticWild Great warm and clean indoor pool
I was pleasantly surprised at the high quality of the hotel in appearance and comfort. We mainly came to let the kids swim a lot and were very pleased with the nice warm spacious pool. We recommend it and will most likely be back. Great location too near Wegmans and Barnes and Noble, etc.
January 10, 2013
Rated 5.0 out of 5.0 by Vultures Excellent stay
Thanks again to holiday Inn for a great relaxing and comfortable stay. Holiday Inn is consistently clean, comfy and hospitable. The bar food service went out of their way to serve us some food even though they had just closed. Very kind and so much appreciated by us. Thank you to Holiday Inn and Red Hot and Blue bar.
January 5, 2013
Rated 5.0 out of 5.0 by dfdmh Wonderful stay!
This is absolutely the cleanest hotel I have ever been in! (and my family has stayed in several!) The staff from the front desk to the hotel maids were so friendly and couldn't do enough to make your stay an enjoyable one. The restaurant located in the hotel had great food and their prices were very reasonable. My family and I would most definately stay in this hotel again!!
January 3, 2013
Rated 5.0 out of 5.0 by GMH1973 Excellent Facility and Staff
This hotel met my every expectation as it pertains to extreme cleanliness and exceptional service. Thefront desk, housekeeping, and restaturant staff are very friendly and my meals were both very tasty and affordably priced. I especially enjoyed the lived Blues Bands that played in the restaurant on both Friday and Saturday nights. i will definately visit this hotel again and recommend this location to anyone visiting Cherry Hill or the downtown Philidelphia areas.
January 2, 2013
Rated 3.0 out of 5.0 by JBG46 Disappointed
Beds were not very comfortable, thin blankets, small pillows; coffee service terrible; noise; problem with TV remote; small bathroom.
January 2, 2013
Rated 4.0 out of 5.0 by WritingWoman Friendly Place for Repeat visitors
I've been visiting This Holiday INN for over three years. It has the best staff in Jersey. They are aways on top of your needs. The rooms are comfortable and the hotel is in an excellent location for a lonely traveler or a family.
December 17, 2012
Rated 5.0 out of 5.0 by paterson Great Stay
Stayed here 2 years in a row for the Philadelphia marathon. Friendly staff, clean rooms.
November 28, 2012
Rated 5.0 out of 5.0 by MEM07 Wonderful Staff
The employees were friendly and I felt right at home. I was immediately greeted as a Priority Club Member and received a room upgrade. On top of that, every request I had was honored without hesitation (i.e. extra pillows/ blankets and toothpaste.) My room was very clean and beds were so comfortable. I had dinner in their restaurant and the food was absolutely delicious and the atmosphere was very nice. I was, again, impressed with the friendly employees and quick service.
I would definitely return to this location in the future.
November 27, 2012
Rated 5.0 out of 5.0 by mrocards Very nice room and good value
Room was very nice. Heater had a thermostat which is a great idea. Clearn comfortable room with always friendlly statff in a great location as well.
November 24, 2012
Rated 2.0 out of 5.0 by tom64 Cherry Point/Philadelphia
This hotel needs an update. The box springs for both beds in my room were worn out. (Never experienced this in any other Holiday Inn.)
Advertisement in lobby for happy hour has in small print "at bar only". Upon arrival at bar, no available seats at bar, therefore no happy hour pricing even after asking.
The staff at the front counter were excellent. Staff working in the restaurant would rate a "poor" evaluation due to lack of attentiveness and customer friendliness.
November 21, 2012
Rated 3.0 out of 5.0 by dbhwymanPA01 Alternative to Downtown Philly
I chose this location as I wanted to be near Downtown Philadelphia without the price. What I found was this hotel located in a decent suburb.
The pros were definately present. A decent shopping center with plenty to choose from for eating is across the street. The train station with commuter service between Philly and Atlantic City is less than 5 minutes away. The parking is free (can't find that downtown) and the rooms are the same comfortable rooms you expect from Holiday Inn without the Downtown price.
However, there are the cons as well. First, you are probably not located near anything you came to Philly for if a sightseer or attending conventions. The staff was ok but I have had warmer greetings at other locations in this chain. The biggest drawback was the breakfast. Instead of the free hot meal I have received at the other locations, there is a restaurant with a buffet of similar foods for a fee (reason for the low food score as I refused to pay the price). Finally, the business center I sometimes need to use consisted of 2 old computers sitting in the lobby.
Again, if looking for the basics this is a decent alternative to the pricey downtown hotels. If looking for the services Holiday Inn frequent guests have come to expect, this may disappoint a little.
November 7, 2012
Rated 5.0 out of 5.0 by Bill1973 comfortable bed, very good maid service and terrific personnel
Have been staying at this particular Holiday Inn for a few years now and at least twice a week. The staff are absolutely terrific. From the people working the front desk like Sean, Bianca, Brittany, Amethyst, Daniella, to the bar and restaurant personnel like Michael, Rachel, Chrissy and the managerial staff in Kenny and Rick, everyone could not be more accommodating and they are the reason I have chosen this Holiday as my hotel of choice.
The only uncomfortable element of my many stays is an occasional
problem with pests and unwanted creatures in my room. This simply can't happen again.
November 7, 2012
Rated 5.0 out of 5.0 by joe123 great value and very friendly staff
My stay at the Holiday Inn - Cherry Hill was very relaxing. The staff made sure that everything was taken care of for me . My room was very clean and I enjoyed the comfortable furniture and the free internet service.
The atmosphere in the Red Hot and Blue restaurant was great and the food was very good. I really liked the live band that was there during my stay.
October 29, 2012
Rated 5.0 out of 5.0 by Sowhatsnu excellent experience
Clean, comfortable and convenient! All at an excellent rate and close enough for this New Yorker to see All the interesting places in Philly!
October 20, 2012
Rated 5.0 out of 5.0 by Hockeygiant38 Always satisfied at this location
Overall this is a good choice. We run a Hockeygiant store nearby and frequent this location. The staff is incredible here and always do what they can to make our stay nice. The rooms are little bit older, but they have everything you need.
October 15, 2012
Rated 1.0 out of 5.0 by ASES Reserved king executive room not available
The king size Executive room when reserved and paid for by credit card on-line was not available at 8.30pm when we checked in. It had been given to someone else. They said we should have checked in earlier or called them ! The staff said this was the policy as they overbook these rooms. We were annoyed and will not stay at a Holiday Inn ever again. It was pathetic- but the management didn't care.
They offered my wife and me a small queen size small room for which we paid the regular rate. No discount for messing us around. It had tiny square pillows and a bathroom so small it was hard to use. The bedside lamp did not work.
A horrible visit to Holiday Inn !
October 15, 2012
Rated 5.0 out of 5.0 by TravelNomad Better than expected
Used King Executive room.
Nice, clean, easy access.
Would recommend without doubt.
October 14, 2012
Rated 5.0 out of 5.0 by Cboose58 Nice room, Nice staff, Great Location
We frequently stay here- using this while visiting our daughter who is in college in the area. We have found this to be the best facility that fits our situation. We've joined the rewards program with the intent of having a free stay sometime in the future. The little welcome bags with the water & coupons have been discontinued. We looked forward to meal and drink coupons for Red, Hot & Blue- the onsite restaurant. No More. :( After 4 hours in the car we looked forward to this small "perk" if you will. Now the greeting is "Oh, I see you are in the rewards program." Nothing more. Have stayed here twice in 6 weeks and this is the new norm. The staff has been nothing but professional and the stays all trouble free. However this little cost-cutting measure has been a source of disappointment. We are frazzled parents of 2 kids in college to whom these things matter. Thank you for your time here- we'll be back again anyway as this property is the right fit.
October 12, 2012
Rated 5.0 out of 5.0 by Kathy50 Great service and staff
Excellent overall experience at Cherry Hill Holiday Inn. Highly recommend this destination to everyone.
October 11, 2012