Rated 4.5 out of 5 by 504
Rated 5.0 out of 5.0 by trish611 Great Service
The hotel staff was extremely helpful and friendly. They gave good advice on where to visit in our spare time and the best way to take the Subway into the Wells Fargo Ctr. The breakfast was very good w/ a variety of foods offered. The parking garage was the only let down of the stay. It was almost to the point of being chaotic as people were allowed to park just about anywhere and then they had the top level blocked off. I also did not like being told if I parked in front of someone I would have to leave the keys to my vehicle.
September 16, 2014
Rated 5.0 out of 5.0 by JTTimmons Great Value
Excellent location to downtown, convention center, easy access to subway to ball fields, clean rooms, great complimentary breakfast. Will definitely stay with them again!
September 16, 2014
Rated 5.0 out of 5.0 by Husband and wife Great location, good breakfast.
Very friendly and helpful staff. They provided a quick check in and check out. They provided a list of locations of local restaurants. Great Location able to walk to restaurants, the theater, and places to tour. We also took the Big Bus tour which picked us up right in front of the hotel with no charge. A very good and wide variety of food and drink for breakfast. Enjoyed the pancake maker that was new to me.
September 14, 2014
Rated 5.0 out of 5.0 by julie52788 excellent place to stay.
I was overall satisfied with this hotel and staff are great!!
September 13, 2014
Rated 4.0 out of 5.0 by Crafter67 Pleasant stay
The staff were excellent. At check-in they provided all the details, including informing me about additional security that would be provided due to the Made in America concert. That was useful to know, and also very unobtrusive during the weekend. I saw people around, but they were not obvious overbearing types.
We got a newly renovated room, which is very nice. A ridiculous number of electrical outlets!
September 11, 2014
Rated 1.0 out of 5.0 by bigappleus A horrible experience at Holiday Inn Express
I have visited Philadelphia many times but I have never stayed in the city before. My friend and I booked 2 rooms for the labor day weekend ( leisure) get away for 3 nights. We were assigned to 14 th floor. First of all, when I was at the front desk checking in, I was told that my room would have a microwave and a refrigerator. My friend's room was supposed to have a refrigerator, too. But, it was not true. My friend called the front desk and asked about the refrigerator. Someone said someone would let my friend know later. Nobody called back. Nobody seemed to care. In addition, my friend and i heard the noise from the renovation( banging and drilling) every day for 3 days from 10:00 am through 4:00 pm nonstop. My friend and I just wanted to rest at our rooms but we could not because the noise was extremely loud. I did not see the sign( under the renovation) posted inside the elevator until 1 night later. Why did anyone inform us when we check in or let us know when we booked the room? It was not fair at all. My friend and I wanted to relax for the long weekend. But, it was totally ruined. My friend and I had to escape to the swimming pool just to avoid the noise and every time we returned to our room we could just hope that the noise would be stopped. But, it was not the case. There was no quality at all when we stayed there. My blood pressure raised up when I heard the noise. I felt so anxious at all time. What a terrible experience that we had at holiday inn express. It was absolutely, extremely, positively unacceptable.. Especially, my first overnight in Philadelphia. I am not so sure if I will stay here again in the future.
September 10, 2014
Rated 5.0 out of 5.0 by vrod410 Holiday Inn Stay
Excellence service by staff . Very clean. Will recommend this hotel and chain in the future .
September 9, 2014
Rated 4.0 out of 5.0 by hammer36 Excellent downtown location (theater and shopping)
Excellent location to theaters and shopping. Rooms are being renovated. We stayed in a newly renovated room that was very attractive and comfortable. Price was very reasonable, Did not notice outside noises as much as you would think, for a downtown location. Breakfast is included, but limited to rolls, buns, juices, drinks. Would recommend this facility. Excellent value.
September 7, 2014
Rated 5.0 out of 5.0 by rikE Great service
The only complaint...not even "complaint", just a reservation...is the lack of window availability to access fresh air rather than air conditioning.
I would prefer to put up with outside evening temperature and noise, instead of the constant hum of the air conditioner and "sealed in" feel to locked in windows.
September 6, 2014
Rated 4.0 out of 5.0 by SW1974 Good standard HIE in excellent location
I was lucky to stay in a more recently renovated room. It was clean and comfortable. Decor is a bit drab, esp. in common areas and bathrooms. Internet speed via WiFi was good, though having stayed here in the past, reception may be room-dependent. Breakfast is provided which is a huge plus for me; however the quality of the food is generally average. Location is perfect, very central to all activities in Center City Philadelphia.
September 5, 2014
Rated 5.0 out of 5.0 by Lindz42 Will Definately Return!
Great hotel, affordable and in the middle of everything that you'll want to do/experience.
September 4, 2014
Rated 4.0 out of 5.0 by Butch0009 Ok in Philly
The place was OK, Hugh lines in the lobby making it hard to get through.
No fridge in the room. Bad
September 3, 2014
Rated 5.0 out of 5.0 by ramossr65 What a great place to stay!
The overall experience at the hotel was awesome from my Check in to Check out, the Front Desk was very helpful and friendly, the entire hotel was very friendly. The location is great was able to work to almost all restaurants and attractions, the room was awesome clean and well maintained.
September 2, 2014
Rated 5.0 out of 5.0 by Nephew47 Very nice stay!
My aunt was having surgery at WillsEye hospital. It was nice to have a clean comfortable room within walking distance to the hospital. The rooms were nice, and the staff was helpful and friendly. Breakfast was excellent with a good variety. Parking garage is attached so that was convenient also.
August 31, 2014
Rated 4.0 out of 5.0 by Rob1516 Good location, good service
Good service, good breakfast. Very crowded parking garage, but probably should be expected for a mid-town location. Location is convenient for historic district, subway, and the Philly Phlash, an inexpensive transport bus is only a couple of blocks away.
August 30, 2014
Rated 5.0 out of 5.0 by SamanthaATL Close to Historic District & Great Service
My recent stay with Holiday Inn Express Philadelphia-Midtown was incredible. It was mere minutes from Independence Hall and the Liberty Bell. If you are in town to see the historic district or want to be right in the middle of Philly this hotel is a great choice. It was reasonably priced and the staff was more than accommodating. The property was beautifully decorated and I am sure the expansion that they are currently working on will be a great addition. I cannot wait to return to this beautiful city.
August 29, 2014
Rated 5.0 out of 5.0 by CLST57 Best Staff in the City.....
I have stayed at this property several times now and I do so not only because the location is perfect for me but because the staff is awesome! They are all professional yes, but it is the friendliness and the warm feeling they share that keeps me coming back! Hats off to the management team at this location, you are definitely leading a great team! I can't wait until the rooms get a makeover, then it will be a perfect experience all around! Nothing wrong with the rooms they just need a little love and some updating!!
August 28, 2014
Rated 5.0 out of 5.0 by PhilT8 Great Location. Friendly Staff
Can't beat the location and price. Friendly staff and breakfast included was a bonus.
August 27, 2014
Rated 5.0 out of 5.0 by Katie Lynn Excellent Service
We stayed at this hotel November 2013 for a conference and found the hotel to be clean and friendly. All of the staff, even the room maids, exemplified excellent customer service. We are going back in September to stay again. This property is located near historical sites, Jefferson University Hospital, and restaurants - all within a 3-4 block radius. The breakfast is great and Catherine makes certain that everything is fresh! This staff is the exception not the rule.
August 27, 2014
Rated 5.0 out of 5.0 by Kathie7 Comfortable and service was excellant
Best for comfort and excellant customer service. Everything I needed they were there to help. All the staff I encountered were polite and friendly.
August 26, 2014
Rated 5.0 out of 5.0 by LAPC Very friendly & helpful staff. Very clean.
This is our second time here, staff are fabulous & friendly. Room very clean & breakfast has a good amount of choices. In the city, so close to everything. Will be back several more times, our son goes to Philadelphia University.
August 25, 2014
Rated 4.0 out of 5.0 by Frank030 Nice room
Very nice large room but bathroom so small when you sit on toilet no room to move and do what you have to do Very Very small.
August 23, 2014
Rated 5.0 out of 5.0 by mrc275 Convenient location and great staff
Staff very friendly and able to provide great tips on nearby restaurants.
August 23, 2014
Rated 4.0 out of 5.0 by Madani Good hotel
We spent a night in Philly on our way to DC. Good hotel, clean. Friendly staff, ready to help. Parking OK. Wifi OK. Well located. Will not hesitate to go there again.
August 22, 2014
Rated 5.0 out of 5.0 by joyce 39 Helpful staff
The desk staff was very helpful with historic district information.
They called a cab for us and it was on time.
August 22, 2014
Rated 5.0 out of 5.0 by dlg555 Great location for a fair price
This hotel was much nicer than I expected!
I stayed here because the location is ideal. It's about a 12 minute walk from Suburban Station so you can take the airport train from PHL. Rittenhouse Square is close by as well as many excellent restaurants and Irish pubs.
The hotel is refurbishing the rooms and mine was nicely updated with lots of electrical outlets, a desk, a couple of chairs, a love seat style bench and lots of lighting. The king size bed comes with two sets of pillows marked 'soft' and 'firm'.
Free WiFi was a real plus.
There is some daytime construction noise going on now but it didn't bother me.
I wasn't really fond of the breakfast but it is free and there was a lot of items.
August 21, 2014
Rated 5.0 out of 5.0 by DMK4 Great Location
This is always one of my favorite hotels in Phila, the location is perfect, close to everything, staff is always so nice.
August 21, 2014
Rated 2.0 out of 5.0 by Sandie33 Young Staff, Mouse in Business Center, Poor Internet
Because I was going for business, internet access was critical for me. Both the wireless and computers in the business center were slow like dial up.
The staff were too busy socializing with themselves that they had us standing there for a while waiting for them to wrap up their conversation before getting service.
I saw a mouse in the business center at about 1am... nearly terrified me to death... that was the end of my "all-nighter" to get business done.
Overall.... disappointed, especially as a club member.
August 20, 2014
Rated 5.0 out of 5.0 by AmtrakJunkie Tremendous Experience
Oh all the Holiday Inn Expresses I've stayed in (and there have been many) I found this staff the friendliest, courteous, and most accommodating. I will recommend to anyone who is planning a trip to Midtown Philadelphia to make a reservation here.
August 19, 2014
Rated 5.0 out of 5.0 by SallyfromSyracuse Outstanding staff, comfortable room
The staff was extremely friendly, helpful, polite and professional.
August 19, 2014