Rated 4.2 out of 5 by 172
Rated 5.0 out of 5.0 by Richieboy78 Superb hotel
Stayed here for one night only but would have stayed all weekend as it is such a great hotel.
The staff and facilities are just superb
November 28, 2013
Rated 2.0 out of 5.0 by Al1892 Good location, poor service
We stayed in half term week so it was busy but the hotel would know this.
A mix up with our booking which meant we had to move rooms after 1 night, no apology or help given, not acceptabnle as this was the hotels error. No recognition given for being an IHG member.
We arrived 5 mins early for our evening meal and were told in no uncertain terms to wait and come back at the right time..even though the restaurant was not full then! The vegetables were so hard we couldnt eat them and when we complained nothing was done, not replaced and not discounted from the bill.
The breakfast food regularly ran out, even though we were in early before the rush. The cooked food was very greasey and we had to wait over 1/2 hour for the poached eggs to arrive!
The changing rooms for the swimming pool were dirty with hair all over the floor, bins overflowing and with most of the lockers broken.
Problem with check out where we were charged twice for our room, I then paid the revised amount only to find my credit card had been debited the following week without my consent. Fraud!!
Overall a disappointing stay whcih didnt meet the standards of a Holiday Inn.
November 25, 2013
Rated 5.0 out of 5.0 by abusaif Lovely family experience
Excellent family room, with great facilities. Top quality breakfast. A+
November 13, 2013