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Rated 4.1 out of 5 by 271 reviewers.
Rated 3.0 out of 5.0 by Comfortable room for a short stay. My first impressions were not good. The hotel is located off the westbound dual carriageway which makes it a bit tricky if you want to go east. Plus it's situated next to a Mcdonalds, Costa Coffee and Shell petrol station. I was also given a room in which the aircon wasn't working. However thanks to Carrie on reception I was eventually able to find a satisfactory room. I stayed two nights and ate in the restaurant both evenings. I thought the food was well cooked and good value compared to other Holiday Inn's but the service was slow both nights (40 mins for main, 20 mins for dessert) which was disappointing (staff did apologise - without me commenting). The breakfast was also good with nice tasting cooked items and good cereal selections. So overall I had a perfectly reasonable stay with a comfortable, quiet room and decent meals. I would be happy to recommend it for a short stay but be aware of the limitations regarding its location and facilities (no health club). July 4, 2015
Rated 3.0 out of 5.0 by Disappointed by cleanliness The hotel is generally fine, the reception staff were efficient and polite but not overly friendly. The restaurant staff were much more friendly, attentive and engaging. The general hotel condition is fair to good but it is becoming tired and in need of updating, especially the bedrooms. The cleanliness was in general ok but let down severely if several places. The kettle had not been emptied and rinsed - which in isolation would not be too much of an issue. However there was black mould in the fridge, which is not acceptable. The shower gel dispensers were both empty and the holders also had black mould growing on them. The light diffusers either side of the bathroom mirror had not been cleaned for a while and had deposits of black dirt on them. Generally disappointed. July 1, 2015
Rated 4.0 out of 5.0 by Very handy for North Wales Clean and tidy room with very good Wi Fi. The bed was very comfortable but the air conditioning did not work June 30, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service Excellent value for money for my short break away. The room was clean and very comfortable and i had a great nights sleep June 25, 2015
Rated 5.0 out of 5.0 by Problem dealt with efficiently A two day visit to attend a funeral resulted in us being allocated a room where air conditioning was faulty. We were moved quickly, received a written apology and a bowl of fruit. Excellent service! Our dinner and breakfast were excellent and good respectively. This is a hotel we would recommend. June 24, 2015
Rated 2.0 out of 5.0 by Worst Breakfast in 50 Years I received the worst breakfast away from home in 50 Years. I have had breakfasts in B June 17, 2015
Rated 5.0 out of 5.0 by Great overall experience Overall a very good hotel at extremely competitive rates. I would definitely recommend this hotel. June 12, 2015
Rated 4.0 out of 5.0 by recent stay on the whole our stay was pleasant and its a great location for exploring north wales. The hotel itself was really nice and reception staff very helpful, rooms were clean and beds comfy. The main aspect of the stay that let it down was the service of the staff at breakfast. A couple of mornings, we asked for something different from the menu and both times it took an age to arrive and the staff had to be reminded that we were still waiting. I could of understood if the resturant was heaving with guests but it wasn't and on the 2 occasions this happened, the staff were talking, with the main focus was the end of the shift, not the guests. Its a shame as we have had much better service in other holiday Inn's and was expecting the same here but it wasn't to be. It hasn't put us off using holiday Inn, we just won;t return to this one. June 9, 2015
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