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Rated 4.0 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Staff service excellent Hotel staff were freindly and seemed to enjoy the job.Down side was the access on one side of the A55.Followed a route planner and went wrong.Check with Hotel! August 28, 2014
Rated 3.0 out of 5.0 by friendly staff the staff in the reception were very friendly and helpfull about the local area. The rooms very nice but the beds were too soft making it hard to sleep. The sofa beds were also uncomfortable for the kids as the springs could be felt. We had dinner at the hotel and the quality was very good and everybody enjoyed their meal. August 26, 2014
Rated 5.0 out of 5.0 by Genuinely caring staff and lovely room Staff were fantastic and seemed to be genuinely interested in our wellbeing and comfort. We've never stayed in a Holiday Inn before but have had plenty of bad experiences in other hotels so weren't really expecting much, but we were really pleasantly surprised and would definitely recommend it to anyone considering a stay. August 26, 2014
Rated 2.0 out of 5.0 by Shame the air con wasn't working Shame the air con wasn't working on either of the two nights we stayed, made it too hot to get a comfortable sleep (we were lucky enough to have good weather with warm nights). Breakfast food and area was reasonable and the overall price was okay. Staff were friendly and deserve the biggest credit. Didn't expect it to be located in a service area off a busy road. Decor a bit tired and need some fresh paint. Overall, just a bit disappointed that it wasn't up to what we expected from a Holiday Inn. August 22, 2014
Rated 4.0 out of 5.0 by Clean room good breakfast 204 noisy Good clean room helpfull staff good buffet breakfast but 204 is just above a extraction or vent system probably attached to kitchen which banged from 12-8 so uncomfortable sleep Nice touch free shower soap in bathrooms loads of towels and a choice of hard or soft pillows .reception staff excellent , breakfast staff less so value for money yes August 19, 2014
Rated 4.0 out of 5.0 by room was good staff were very good we found the hotel was good and the food looked very good, we only had continental breakfast, but the cooked side looked great and the guests seemed to love it. nobody seemed to care the the spaces were taken up by none disabled drivers, on several occasions we had to park out of the way and was hard because of my problems. August 18, 2014
Rated 5.0 out of 5.0 by My Night Changed room from smoking to non smoking this week, different no smell though, The decor was the same, this hotel needs some TLC Chinese night in the restaurant which was very nice indeed. Beer expensive, Will still stay there in the future August 17, 2014
Rated 5.0 out of 5.0 by Comfortable bedroom Having stayed at the Holiday Inn I must congratulate the staff on the way they handled any situation that we needed help with, very enjoyable chatting to them and they are very jacked up on the service that they give to customers, very caring. I am looking forward to staying at the Holiday Inn on my future visits to North Wales. August 17, 2014
Rated 4.0 out of 5.0 by Friendly staff and good food Staff all very friendly on reception and at breakfast. Food at breakfast was good. August 15, 2014
Rated 4.0 out of 5.0 by Chester West This was my fault I asked for a smoking room so the room standard was not that great smell and discoloration of walls, hence the average, and I am a smoker , not seen this for a long time and still smoked outside. Staying next week and have changed my room. Food and drink, did not eat there as there are alternatives on the site. They had a Manchester beer on tap, as I was in North Wales would preferred to see a local ale, mind you the price was high. August 11, 2014
Rated 5.0 out of 5.0 by Good service, good food Enjoyed a relaxing couple of days in the area. Comfortable room to return to and enjoyable dinners. August 11, 2014
Rated 3.0 out of 5.0 by Shame about smoking room Hotel bookings via our travel dept never request smoking rooms. This is the 1st hotel booking in 2.5 years (including holiday inns.) that has resulted in me being placed in a smoking room with no option to move (on the 1st night). August 11, 2014
Rated 5.0 out of 5.0 by As always a good place to stay. This Hotel is probably one of the best to stay around Chester, for price, food, comfort and service. I would personally recommend you try it yourself. August 7, 2014
Rated 5.0 out of 5.0 by A good place to stay An ideal location for our stay in the area, the fact you can only access from the West bound carriageway is not a problem. Above all, the staff were very helpful and deserve a mention. The receptionist on arrival offered to change our room and even followed it up with a phone call to make sure all was ok. The barman was very friendly and the receptionist on departure provided an excellent Park and Ride facility. The breakfast was spot on and well cooked, the rooms were as expected and a good nights' sleep was had by all. The only drawback was the fact our room was near to some smoking rooms and it filtered through to our bedroom. Being confirmed non-smokers, this was annoying. We were offered different rooms without any problem but we declined due to the fact it was around 9.30pm and our journey for the day commenced at 5:30 am. We are planning another journey to the area and this will be the place we choose to stay. August 6, 2014
Rated 5.0 out of 5.0 by Pleasant stay The hotel is very convenient for north Wales and everything about the hotel was very good August 6, 2014
Rated 1.0 out of 5.0 by Holiday Inn Chester A55 Hotel was shabby , too small , in a services area where most of the amentities were closed. WE used the room to get changed for the evening wedding occassion we had in another hotel, then left the hotel around 7.30pm , not returning to sleep. August 6, 2014
Rated 5.0 out of 5.0 by Everything good Excellent value in every way. This time we even located the tea and coffee tray which, unbeknown to us last week, was hiding in a cupboard! Thanks a lot...totally recommend it. August 4, 2014
Rated 5.0 out of 5.0 by Friendly Efficiency Instant Relaxation Very impressed with warm reception and friendliness of staff. Only difficulty experienced was locating hotel from post-code. August 2, 2014
Rated 5.0 out of 5.0 by Friendly staff and good food The staff were very friendly and very helpful, food was good and the rooms were fine. The only down side is that it was not very convenient for Chester. August 2, 2014
Rated 4.0 out of 5.0 by will certainly go again Everything we needed was supplied, everything was clean and tidy. Air con was excellent and essential, tv was spot on. The whole complex was well maintained and well designed. The staff were friendly, courteous and professional. I would have rated the stay even higher, but two things scored badly for me. Firstly the bed was way to soft for my wife and myself and became a bit uncomfortable after a while. Secondly we chose to use the nearby McDonalds for breakfast because we thought the £8.50 per person for breakfast a bit pricey, this was reduced from £10.50 for the weekend. That saying, overall the stay was good and we will certainly use this hotel again. July 31, 2014
Rated 5.0 out of 5.0 by Very comfortable, clean, excellent staff. A super experience, late booking, fantastic rate. On arrival, reception staff could not have been more helpful nothing was a bother, from showing us a couple of rooms, to printing off a menu and directions for a nearby eaterie. We ended up taking three rooms for our party instead or two, very impressive. Holiday Inn are going to the top of our family road trip list. Thank you. July 31, 2014
Rated 5.0 out of 5.0 by Holiday Inn - suprisingly quiet- but follow DIRECTIONS from A55 Excellent service all around, the reception staff ordered us a taxi for our wedding attendance after we had been talked through how to get back to the Holiday inn after a series of wrong turns. This is a point I think worth mentioning - the entrance into the complex area which houses the hotel. We drove right past the Holiday in turn off the first time we went in form the motorway, partly because it had several signages on the same wall. I think the Holiday Inn should have a sign which points to the Holiday inn. Reception said we were certainly not the first to experience difficulties. July 29, 2014
Rated 4.0 out of 5.0 by Nice rooms, noisy location Rooms good, but very hot when we stayed - air con not working and nearby A55 road noisy. I was given smoking rooms when I first booked, actually wanted non smoking. I contacted the hotel beforehand and they managed to swap one smoking room with someone who didn't want a non-smoking one. July 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service The hotel is very handy for our journey to and from the Irish ferry at Holyhead. Very clean and comfortable, with friendly and helpful staff. Importantly, the hotel welcomes pets and the additional charge is very reasonable July 26, 2014
Rated 5.0 out of 5.0 by great location for Chester and N. Wales area Very friendly staff, great location and a really good breakfast selection especially the FRESH fruit. July 24, 2014
Rated 4.0 out of 5.0 by Noise spoilt an otherwise enjoyable stay The hotel was clean and the staff attentive. Quality of breakfast was excellent. Room smelled of tobacco smoke upon arrival but this was dealt with by placing an ioniser in the room whilst we were out for the evening. A good night's sleep was virtually impossible due to the constant drone of an air conditioning unit below our guest room window. July 24, 2014
Rated 3.0 out of 5.0 by A little disappointed. We were a little disappointed with the accommodation. The room in which we stayed smelt of stale smoke and there was a similar smell in the corridors. The layout of the bedroom wasn't particularly comfortable as there was very little room between the bed and the wall on one side. We were arriving back at the hotel late in the evenings and ate there on all 3 nights. The food was good and the restaurant staff were very helpful and polite. This was the only positive we could take from our stay. Unfortunately I would consider other options when seeking out accommodation in the future. July 23, 2014
Rated 3.0 out of 5.0 by Staff friendly & helpful The weather was particular warm during our recent stay and unfortunately the air conditioning in our room was not working. We had little sleep and as the A55 passed close to the hotel opening the windows was not an option. On mentioning this to the desk at checkout they were most apologetic and since have advised that engineers have been working on the issue. We ate in the restaurant and enjoyed a good meal. July 19, 2014
Rated 3.0 out of 5.0 by Holday Inn A55 Chester Not a good hotel, noisy with no seperate guest lounge area to relax in if there are private parties going on. Too far away from the centre of Chester. July 16, 2014
Rated 4.0 out of 5.0 by john The experience was good . The hotel was quiet the staff were friendly , the only thing which of could of been better was the garden area , it could be tidier . July 11, 2014
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