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Rated 4.0 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Staff very good flexible Excellent Service, nice stay, staff very helpful, nice location June 25, 2014
Rated 5.0 out of 5.0 by Good afternoon/evening Attended a family event the staff were professional June 25, 2014
Rated 5.0 out of 5.0 by All round good experience. We had a very good four day break ,the staff were welcoming and very helpful.The location of hotel was good we were able to visit several places in North Wales including Conwy and Beaumaris. The actual location is fantastic for travellers' the only thing missing was maybe a garden where guests could relax in the evening sun. All we can say is well done. Great stay. June 25, 2014
Rated 4.0 out of 5.0 by great Service Staff very helpful and flexible Service was very good nice stay. June 24, 2014
Rated 4.0 out of 5.0 by Good service but poor air conditioning Overall we enjoyed our stay at the hotel. The staff were welcoming and helpful, and the room was large, clean with good facilities. Breakfast was great - good variety of food. Downsides were due to faulty facilities: 1. The air conditioning did not work (staff admitted the problem affected most of the rooms at that time). 2. The internet from the wifi was too slow to be useful even when I brought my laptop to an area that the staff recommended might be better. June 18, 2014
Rated 2.0 out of 5.0 by clean , shame about the noise Staff were pleasant and this gave a good impression, sadly the breakfasts on a couple of occasions were not very good,I assume left under thee lights much too long. The room was clean and comfortable, June 18, 2014
Rated 5.0 out of 5.0 by Great rooms & service We use this hotel 2-3 times a year. It's a great hotel. Good clean rooms & a decent size. Comfortable beds & plenty of fluffy towels. Breakfast is excellent, buffet style with lots of options. The staff are friendly. Good value & recommended. June 17, 2014
Rated 4.0 out of 5.0 by Nice stay in comfortable bed and great service A clean and tidy hotel with customer focused staff. I had some problems with taxi's turning up and the young lady at the reception could not have been more helpful, ringing round to sort things out. Ensured I wasn't late to my meeting! June 15, 2014
Rated 5.0 out of 5.0 by Working Away Excellent stop for those working away from home for long periods. The staff are friendly and very efficent. June 12, 2014
Rated 4.0 out of 5.0 by Spacious room and friendly staff The hotel provided a comfortable stay for a two night visit to Chester, but it was further from the city than we'd have liked. All the staff we met were very friendly and very helpful. Our guest room was spacious and well-equipped for our needs, although there was litter under the sofa bed. June 11, 2014
Rated 2.0 out of 5.0 by Good if you are a smoker Standard hotel for holiday inn, so no issue there. However because I arrived late, only smoking rooms were available. I was shocked that smoking rooms still exist! I had a horrible night and I stank for the whole of the next day, I felt disgusting. June 7, 2014
Rated 4.0 out of 5.0 by Whats that on the bathroom floor The layout of the room and the comfort was great but on the morning after my first nights stay, I took a shower. When I got out of the shower a laid a towel on the floor and stood on it whilst I dried off. When I picked the floor towel up you could see a brown residue in the pattern of the tile grout. I reported this to reception and they apologised and said they would make sure the bathroom floor was cleaned properly for my second nights stay. Instead I got a note saying that floor was due to be replaced that week but floor mats had been left - which had the same pattern on it after I had finished. I daren't ask what the brown staining was but I would ask if the room wasn't entirely fit for letting why was it let and why was I not given the option of a different room..? June 7, 2014
Rated 3.0 out of 5.0 by ok but faded decor This property is ok but the public areas are faded and could do with an uplift. When I arrived after 2 pm I was told the room was ready but when I got to the room I was confronted by a workman (a plumber) working on the room who had to be virtually thrown out as I wished to take up occupation of the room. Not good June 1, 2014
Rated 3.0 out of 5.0 by Comfortable bed Friendly staff but the Holiday Inn experience wasn't quite the one we have become used to. May 31, 2014
Rated 5.0 out of 5.0 by Overnight Stay It was a very pleasant overnight stay. We were fairly late arriving and were quite tired but we got a good nights sleep. We were just in time for dinner. There was a good selection on the menu. Although a little slow in receiving our meals the food was very good. May 31, 2014
Rated 5.0 out of 5.0 by Great hotel, very well managed! Stayed here many,many times,very reliable, comfortable, good food, friendly happy staff, always willing to make your stay more comfortable and a good experience. The manager always asking if you are having a pleasant stay and genuinely cares. This is a popular place so i would recommend booking early, very competitive rates too. My favourite hotel near Chester. May 11, 2014
Rated 5.0 out of 5.0 by Comfortable base for North Wales Picked this hotel with a view to visiting Chester and north Wales, and found it and excellent location although it was an extra drive to the Flint exit to get to Chester and on return from north Wales coast had to drive to exit east of hotel to get onto westbound route. The hotel receptionist was welcoming and allowed us to check in at 12.30pm and drop off our bags. The food in the restaurant was enjoyable and tasty. Breakfast selection was excellent. Our room was very comfortable and spacious and the bed allowed a good nights sleep. Would recommend very highly. April 22, 2014
Rated 3.0 out of 5.0 by Poor breakfast We stayed 2 nights a Saturday and the Sunday. The breakfast on the Sunday was the usual buffet and had a good choice and all well cooked. On the Monday the Buffet breakfast was not available as there "were not a lot of guests ,so the breakfasts would be cooked to order" . The bacon ,black pudding and sausages were hard and I would guess were left over from the previous day. Not what I expect for cooked to order and from the HI. April 21, 2014
Rated 3.0 out of 5.0 by Spring clean is needed urgently Smells bad in the lounge and everywhere else in the public area. Breakfast was charged due to no clear discription when booking, otherwise I would prefer the central of Chester. April 12, 2014
Rated 2.0 out of 5.0 by More like an Express Hotel than a Holiday Inn Not very clean there were hairs in the bath, rust around the shower head and the toilet seat was wet! The bed was extremely low to the ground and the valance was all crumpled up on the floor around the bed. The kettle had a lot of limescale in and the room could of done with a good dust! The corridors didn't smell nice either. To me this was more like a Holiday Inn express and I've stayed in better expresses elsewhere. I only stayed there on business so fortunately i won't be going back again! March 29, 2014
Rated 4.0 out of 5.0 by Excellent service breakfast is a must Great place to stay very comfortable would stay again. If you want to eat out you will need to drive but i would recommend eating at the Hotel as the food was good. March 28, 2014
Rated 1.0 out of 5.0 by Depressing room Room tired and in need of decoration Corridor smelt of tobacco smoke March 11, 2014
Rated 2.0 out of 5.0 by There are better Holoiday Inns I booked the Castle suite - great room but people clattering up & down the stairs on the other side of the wall kept me awake until the early hours and it started again at 5am. Serious problem of sound insulation. The room heater could not cope - hence the extra electric heater in the cupboard and it took ages to work out how to operate the complicated multiple showers/Jacuzzi. I moved to an Exec room but that wasn't much better. Sounded like a herd of elephants above my head - you really need to do something about noise transmission on the floor - proper underlay and a thick carpet - it was an Exec room after all! Lamb shank for dinner and I should have sent it back. Grossly overcooked and the outside had a hard inedible crust!!! March 7, 2014
Rated 4.0 out of 5.0 by Good Visit on busy evening Staff very attentive, busy night but still looked after well. February 27, 2014
Rated 5.0 out of 5.0 by Wedding We had a lovely time food good well every thing was good February 22, 2014
Rated 4.0 out of 5.0 by Lovely staff The staff at this Holiday Inn are excellent and really friendly. If there is the slightest problem, they are always happy and quick to sort it out. I only rated the food as good because I wanted porridge for breakfast and they didn't have any! I have had some really nice evening meals at the hotel, though. It's well worth eating there. There's a variety and you can eat healthily. Not sure how thrilled people would be if they wanted to stay in Chester, though. Chester West is a bit misleading. The hotel is certainly west of Chester, bit it's off a dual carriageway in Wales. Rooms at the front can be a bit noisy due to the dual carriageway. Wouldn't hesitate to stay there again, though. February 14, 2014
Rated 5.0 out of 5.0 by weekend away stayed at hotel on 31/1/2014, my wife and myself went for a weekend break and found our stay at hotel excellent. staff very friendly and helpful. plenty of free parking in well lit carpark..rooms very clean. no complaints at all regarding hotel or staff..plenty of places to eat on site of hotel. already booked to go again.when going into chester take the park and ride its only 2 pounds return fare per person. for a weekend away this is a good place to go,easy access for many places to visit February 4, 2014
Rated 3.0 out of 5.0 by Good food The hotel room was a little tired ready for a facelift Due to location on services on A55 and poor double glazing the road noise in the room is high. Staff and food I can rate Room furnishings little marked and a bulb out Tea making facilities were not replenished after first night February 1, 2014
Rated 4.0 out of 5.0 by A good rest A good location, not bothered by traffic noise. Clean rooms and handy car park. Friendly reception staff. January 5, 2014
Rated 1.0 out of 5.0 by dirty in general I know this establishment is crying out for refurbishment, but not an excuse for being dirty. The staff are very friendly and nothing is too much trouble but they are fighting a losing battle. The heating/air conditioning rattled all the time, even when switched off - not conducive to a good nights sleep, hence we left after one night. The location, given as Cheshire West, is actually about 10 miles outside the town and in Wales!! January 1, 2014
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