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Rated 4.1 out of 5 by 90 reviewers.
Rated 3.0 out of 5.0 by good location nice clean room very noisy not use to traffic christmas party at hotel people shouting talking and laughing till early hours below our windows went to get hot chocolate in evening when got back to room found out they had given me a coffee not to good for a nights sleep. would stay again as convenient for visiting relatives. December 11, 2013
Rated 5.0 out of 5.0 by Family Break to Chester and Wales We wanted to book an overnight stay that included a 90 year old disabled parent. Arran suggested that if we booked the disabled room, we could have the room next door with our own interconnecting private door. This worked out excellent. The staff advised us that they had Xmas parties booked and it could get noisy, so we decided to eat out. As it happened, the elderly lady preferred to eat in the hotel and we enjoyed excellent food and drinks. The Xmas parties were well behaved people in bow ties and evening dress. They didn't cause any trouble. Great breakfasts all round. There were three soap dispensers in the bathroom, but the one over the bath was empty. I found how it fitted and swopped it with the one from the shower. The room was lovely, but we sleep with the window open and the traffic noise woke my wife early. As in many hotels, the hair drier was pathetic. My wife had to hold the ON button all the time to make it work. My Platinum status wasn't recognised as it should have been, I had to ask for facilities, but they were then granted. The reservation paperwork was not ready, but we did arrive 30 minutes early and were let into our rooms. Not moaning, we really enjoyed our stay. Just a bit of constructive criticism. December 10, 2013
Rated 5.0 out of 5.0 by good location very pleasant staff and very helpful - comfortable beds and clean bathroom!! - no smelly shower curtains!! December 5, 2013
Rated 5.0 out of 5.0 by Excellent all round !! Most enjoyable overnight stay followed by an excellent breakfast. Very friendly, helpful staff at this convenient hotel. Very good value for money. December 4, 2013
Rated 2.0 out of 5.0 by Room ok but breakfast could be better The room was clean but the bathroom looked like it needed a refurbishment soon. I have stayed in this hotel a few times without too many problems but the cooked breakfast was disappointing again. The bacon was overcooked and they need to spend a bit more on the sausage and black pudding that was of the lowest quality that I have ever tried to eat. November 29, 2013
Rated 2.0 out of 5.0 by Not great The staff were friendly during our visit but we were very underwhelmed by this Holiday Inn. Our room had an overpowering smell of cigarette smoke which is disappointing to say the least when you stay in a non-smoking room. The cups in the room were also dirty from the previous occupant. I've never had a problem with a Holiday Inn before but I was disappointed with the overall standard of this particular hotel. November 28, 2013
Rated 5.0 out of 5.0 by lilybelle My husband and I have stayed at the Holiday Inn twice for family parties on both occasions, and have found it to be an enjoyable stay, friendly staff ,comfortable and clean rooms, and a lovely atmosphere. We would certainly recommend the Holiday Inn to friends and family. November 27, 2013
Rated 3.0 out of 5.0 by Some points for you to think about Staff very good Manager excellent But room allocated was opposite a noisy lift with a trip over, point at floor level (the lift floor not flush with the corridor floor) the room directly above our room creaked very loudly and the guest in it walked about all night so we had creaking throughout the night It was windy during our stay and there is a oak tree directly outside the window so branches keep banging on the window (I had to get up twice to open the window and break off some branches) Tip, get this tree down before it grows anymore The digital clock next to the bed kept picking up some sort of interference and kept buzzing and crackling so we had to put a cushion over it. Finally we were unlucky to have a room facing the A55 so constant traffic noise all night and early morning We stayed for 3 nights and we were both worn out through lack of sleep (we asked to be moved but the hotel were not able to offer another room) Food wine beer and service good November 26, 2013
Rated 5.0 out of 5.0 by Big rooms with comfortable beds Would recommend! The beds are really comfortable with choices of pillows. Breakfast was great with good choice and service. We stayed for a wedding so was so practical due to us having a small baby. Would book again. Thanks November 23, 2013
Rated 5.0 out of 5.0 by Lovely,clean and relaxing hotel. Nice place to stay. Friendly staff. Food very good. Had a relaxing visit, although for us bed too soft, but very clean. Very dog friendly.Would definitely stay there again if we were in the area. November 12, 2013
Rated 5.0 out of 5.0 by Great Overnight Stay Stayed for 1 night, All Good, Staff Friendly Room Clean and tidy. Just what I needed. Thanks to all November 11, 2013
Rated 5.0 out of 5.0 by Great location and service Spent a long weekend here with friends, ate in the restaurant on two of the evenings which was very nice. A nice atmosphere in the Bar too! Breakfast was lovely with a great choice and plentiful. Room was adequate and reasonably quiet considering it is by the A55, I requested a quiet room when booked which was honoured. Only downside was had to share one packet of biscuits left on tea tray. November 7, 2013
Rated 5.0 out of 5.0 by Great stay We stayed for two nights bed and breakfast, midweek. The room was spacious, comfortable and clean. The bed was very comfortable. The bathroom was spotlessly clean. All the staff were polite and friendly. Breakfast was plentiful and the service attentive and fast. We enjoyed our stay. November 3, 2013
Rated 5.0 out of 5.0 by WEEKEND AWAY!!! Fantastic service, had a excellent stay and cannot fault service of any thing at all!! October 30, 2013
Rated 3.0 out of 5.0 by Old an in need of modernisation The room we had was a smoking room and being non smokers, the experience wasn't very pleasant. The feel of the hotel with it's cream coloured lift and the decor of the room made the hotel feel very dated October 24, 2013
Rated 5.0 out of 5.0 by fabulous what a great hotel easy location 10 mins to chester 20 mins to welsh coast had a wonderful stay totally recommend this hotel best staff ive ever had look after us and the manager mr horsfall is a total delight, our every need was looked after way better than we could have hoped and his staff are the most pleasant collection of people you will see the food in the restaurant is well priced and the quality excellent and the morning breakfast I recommend this too for an overnight stay or a location to explore north wales this hotel will serve your every need totally recommend it October 21, 2013
Rated 5.0 out of 5.0 by Lovely stay Really comfortable hotel, the staff are very helpful we had a small problem with the safe which was sorted within minutes. The food is very good and we can highly recommend the steak pie. October 20, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet room This Holiday Inn is very close to the A55 but we couldn't hear any traffic noise. Far better than a stay in the centre of Chester. Staff very friendly and helpful. Very convenient for N. Wales and Chester areas. Will definately stay again. October 12, 2013
Rated 4.0 out of 5.0 by Excellent food, value for money! Arriving at the hotel, we were a little disappointed and felt that the pictures on the website made the hotel look a little nicer than it was, but walking into the hotel we were politely greeted and the reception staff were very helpful. We ate in the restaurant on the Friday evening as we'd had a long journey and were really tired, the food was excellent! And so was the service, we could not fault either! Breakfast on both mornings was also excellent! Our room was clean but very basic and the bathroom could do with a bit of a spruce up but overall it was definitely value for money and I would recommend this hotel! Thank you for a pleasant stay :) October 10, 2013
Rated 4.0 out of 5.0 by nice clean hotel Would stay again, hotel room was a good size and clean and quiet. Staff were very helpful. We made the mistake of eating before we arrived but there are plenty of eating options as this is a busy area. Shame you have to go two miles down dual carriageway to turn round....... October 8, 2013
Rated 5.0 out of 5.0 by Recommended but with minor faults My wife and I stay her for 2 nights and I would have no hesitation n recommending it. Strong points were the friendly and helpful staff. Location suited our needs well. Food was good and reasonably priced. The minor faults were with the room. We stayed in the Castle suite which I understand to be the best room in the hotel. The relaxing area was very large with comfortable chairs and sofas and I couldn't fault this. To me the minor faults were: The controls on the very nice roll top bath were loose. One of the bathrobes didn't have a cord. There was 2 of us but only 1 pack of complementary biscuits (very minor I know but this is the best room in the hotel) The biggest issue we had was the very poor air conditioning. It was very warm when we stayed and the bed is on a mezzanine level which became very warm. The air conditioner was so poor the whole room was too hot but especialy the bed area. Overall happy to stay here again and would have no problem paying the extra for the castle suite again but please improve the air conditioning and watch the minor details that complete the experience. October 3, 2013
Rated 1.0 out of 5.0 by Shabby! I've used a number of the Holiday Inn hotels and this one was very shabby! Dirty room, no heating and in desperate need of refurbishment. I will definitely not be stopping at this particular hotel ever again. September 21, 2013
Rated 3.0 out of 5.0 by good service 75 yards from the a55 which you cant really hear from the rooms so that's a good start. hotel clean and tidy with pleasant staff although not recognized as rewards member. basic room. the one i got had a side of the bed app 12 inches from the wall so if you were on that side of the bed you could not even stand upright and walk properly you had to either hold the wall or place your hand on the bed and squeeze down the side. small bar area which has no tv so quite quiet if that's what you are looking for. if you want to eat out you have to drive and its a good 5 mins to anywhere unless you want the maccy ds or independent diner adjacent to the hotel.was surprised with the variety at breakfast as there were cheese sticks and cold meat available on top of the usual cereals, fruit juice, yogurts etc. hot food also available.would recommend hotel if you are looking for basic, no frills and spills as value of stay was good. September 15, 2013
Rated 5.0 out of 5.0 by Lovely staff I used hotel as a stopover and didnt expect it to be so good. Lovely friendly staff good value food and great breakfast. Certainly use again.Far better than other " motorway" stopovers. September 6, 2013
Rated 4.0 out of 5.0 by Breakfast I was suprised to have to order my pot of tea when i sat down. hot food was already there for you to pick for breakfast. i do not like my egg cooked to much, but eggs were on hot plates ready to be taken. September 4, 2013
Rated 5.0 out of 5.0 by excellent Holiday Service Only a one night stay but reception staff very welcoming, food good variety and well cooked. Rooms clean and comfortable but getting a bit dated. One nice thing that all staff encountered stopped to say hello and smile! September 1, 2013
Rated 2.0 out of 5.0 by Room clean although had damp smell Service was good, room clean, although did have a distinct smell of damp which was disappointing. This affected our overall experience at the hotel and left us feeling disappointed as it is not what is expected from Holiday Inn. August 31, 2013
Rated 4.0 out of 5.0 by Lovely staff and great service This is the second year we have stayed here. The staff are always very helpful and friendly. The restaurant serves good food, the rooms are always clean. The location is great if you want to go to North Wales or Chesire. Very happy with both our stays here. If I had to say anything negative, it would be the beds are too soft - this is of course a very subjective comment; I suffer from fibromyalgia and need a more firm matress. Overall great value for money. August 30, 2013
Rated 5.0 out of 5.0 by Great service We stay regularly at this hotel when we visit family in the area. The staff right from check-in, restaurant to housekeeping are all excellent. There is always a smiling face and nothing is too much trouble. On a recent stay we left three Iphone/pad chargers in the room. The house keeping staff found them and posted them to us. Perfect! The rooms are always spotlessly clean and well equipped. The hotel does what it says on the tin and the staff add that extra dimension of pleasure to any stay. August 30, 2013
Rated 5.0 out of 5.0 by Excellent value for money Ideal for a leisure visit to Chester and surrounding area. The staff were very friendly and courteous and the food was excellent. Good quality breakfast with lots of choice August 26, 2013
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