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Rated 4.1 out of 5 by 286 reviewers.
Rated 4.0 out of 5.0 by comfortable and great service this is second time I stayed at hotel and would go back again July 31, 2015
Rated 4.0 out of 5.0 by Almost I stayed for two nights. Reception staff were excellent and overall I had a really good experience, but for some reason a single member of staff was less committed to the service ethic of the rest of the staff and this undermined the good work of the rest. On the Saturday morning we went down for breakfast and were treated by the predominantly female staff with service of the highest quality, however on the Sunday morning the experience was very different. A short scruffy middle aged male with his shirt not tucked in, greeted us in a very confrontational way, made a loud exclamation regarding our only paying room only and then begrudgingly showed us to an overflow annex. The service was poor, breakfast items sparse and the tables not properly set at 9 am. I suppose that Sunday mornings can be very busy and we always try to make allowances for busy staff, but the contrast between the two days was. Remarkable. The Saturday had been busy but the staff were very professional and pleasant, Sunday was very different and really not acceptable, especially given that other staff were also busy, but reception could cope without such drama. July 30, 2015
Rated 5.0 out of 5.0 by A good hotel for a pleasant short break Always a pleasant welcome.. A General.Manager who takes a personal interest in guests comfort and experence. Pleasant, well maintained room. It's generally quieter at the rear but rooms do appear to be quite well soundproofed from the traffic noise Breakfast is good and well maintained with attentive staff. Two functions were held at the hotel on the saturday that did cause some staffing problems dining in the evening. However the meal was fine. We will return there before the end of Summer. July 29, 2015
Rated 2.0 out of 5.0 by Holiday Inn Chester West Cheap but not good. Food is awful. Staff just seem to accept that this was the case. A few staff tried their best but most seemed to be complacent. July 29, 2015
Rated 5.0 out of 5.0 by Great Location Location perfect for onward travel to Holyhead. Even though on the busy A55, noise level from room was minimal. Room had air conditioning which was a great benefit. Family room also allowed children to share up to age 18. Breakfast in the morning was excellent. July 26, 2015
Rated 5.0 out of 5.0 by A Good Hotel for Business Overnight stop All the important features of stopping overnight at a decent hotel while away on business are well met at this hotel: Friendly Staff A Good Night's sleep Clean & comfortable bed Decent & Clean bathroom The breakfast is good. I'll continue to stop here when in the area. July 26, 2015
Rated 5.0 out of 5.0 by Good hotel I have stayed in this hotel at various times and have always been very satisfied with the service I have received. July 26, 2015
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