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Rated 4.0 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by will certainly go again Everything we needed was supplied, everything was clean and tidy. Air con was excellent and essential, tv was spot on. The whole complex was well maintained and well designed. The staff were friendly, courteous and professional. I would have rated the stay even higher, but two things scored badly for me. Firstly the bed was way to soft for my wife and myself and became a bit uncomfortable after a while. Secondly we chose to use the nearby McDonalds for breakfast because we thought the £8.50 per person for breakfast a bit pricey, this was reduced from £10.50 for the weekend. That saying, overall the stay was good and we will certainly use this hotel again. July 31, 2014
Rated 5.0 out of 5.0 by Very comfortable, clean, excellent staff. A super experience, late booking, fantastic rate. On arrival, reception staff could not have been more helpful nothing was a bother, from showing us a couple of rooms, to printing off a menu and directions for a nearby eaterie. We ended up taking three rooms for our party instead or two, very impressive. Holiday Inn are going to the top of our family road trip list. Thank you. July 31, 2014
Rated 5.0 out of 5.0 by Holiday Inn - suprisingly quiet- but follow DIRECTIONS from A55 Excellent service all around, the reception staff ordered us a taxi for our wedding attendance after we had been talked through how to get back to the Holiday inn after a series of wrong turns. This is a point I think worth mentioning - the entrance into the complex area which houses the hotel. We drove right past the Holiday in turn off the first time we went in form the motorway, partly because it had several signages on the same wall. I think the Holiday Inn should have a sign which points to the Holiday inn. Reception said we were certainly not the first to experience difficulties. July 29, 2014
Rated 4.0 out of 5.0 by Nice rooms, noisy location Rooms good, but very hot when we stayed - air con not working and nearby A55 road noisy. I was given smoking rooms when I first booked, actually wanted non smoking. I contacted the hotel beforehand and they managed to swap one smoking room with someone who didn't want a non-smoking one. July 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service The hotel is very handy for our journey to and from the Irish ferry at Holyhead. Very clean and comfortable, with friendly and helpful staff. Importantly, the hotel welcomes pets and the additional charge is very reasonable July 26, 2014
Rated 5.0 out of 5.0 by great location for Chester and N. Wales area Very friendly staff, great location and a really good breakfast selection especially the FRESH fruit. July 24, 2014
Rated 4.0 out of 5.0 by Noise spoilt an otherwise enjoyable stay The hotel was clean and the staff attentive. Quality of breakfast was excellent. Room smelled of tobacco smoke upon arrival but this was dealt with by placing an ioniser in the room whilst we were out for the evening. A good night's sleep was virtually impossible due to the constant drone of an air conditioning unit below our guest room window. July 24, 2014
Rated 3.0 out of 5.0 by A little disappointed. We were a little disappointed with the accommodation. The room in which we stayed smelt of stale smoke and there was a similar smell in the corridors. The layout of the bedroom wasn't particularly comfortable as there was very little room between the bed and the wall on one side. We were arriving back at the hotel late in the evenings and ate there on all 3 nights. The food was good and the restaurant staff were very helpful and polite. This was the only positive we could take from our stay. Unfortunately I would consider other options when seeking out accommodation in the future. July 23, 2014
Rated 3.0 out of 5.0 by Staff friendly & helpful The weather was particular warm during our recent stay and unfortunately the air conditioning in our room was not working. We had little sleep and as the A55 passed close to the hotel opening the windows was not an option. On mentioning this to the desk at checkout they were most apologetic and since have advised that engineers have been working on the issue. We ate in the restaurant and enjoyed a good meal. July 19, 2014
Rated 3.0 out of 5.0 by Holday Inn A55 Chester Not a good hotel, noisy with no seperate guest lounge area to relax in if there are private parties going on. Too far away from the centre of Chester. July 16, 2014
Rated 4.0 out of 5.0 by john The experience was good . The hotel was quiet the staff were friendly , the only thing which of could of been better was the garden area , it could be tidier . July 11, 2014
Rated 5.0 out of 5.0 by Good place to stay Comfortable room with everything needed for our stay. The fridge was useful in the hot weather. The staff were all excellent. We hope to stay again in August. July 10, 2014
Rated 5.0 out of 5.0 by Friendly staff Very pleasant and friendly staff. Ample free parking and free wifi throughout. Very good choice of food for evening meals in restaurant. Although next to a busy main road, hotel rooms are quiet and I was not disturbed by noise. July 9, 2014
Rated 1.0 out of 5.0 by noisy room we expected there to be some level of noise as it is on the A55 but not noise generated by people sat outside the room in the evening chatting and smoking till late. Even with the fan that was provided which just moved around the warm air the room temperature was extremely stuffy and unbearable at times. July 9, 2014
Rated 5.0 out of 5.0 by Executive suite Booked the executive suite as it was good value and within our company budget. Nice relaxing area with small sofa, arm chairs and table. Desk area and big wardrobe with a extra towels and bathrobe and slippers. The fridge had nice cold drinks which was very refreshing after a long drive. As usual all the staff were very welcoming and friendly. Overall it makes a regular business trip more relaxing July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Had a few days here really relaxing next to motorway but noise level almost zero had geat night sleep would stay here again June 30, 2014
Rated 4.0 out of 5.0 by Staff very good flexible Excellent Service, nice stay, staff very helpful, nice location June 25, 2014
Rated 5.0 out of 5.0 by Good afternoon/evening Attended a family event the staff were professional June 25, 2014
Rated 5.0 out of 5.0 by All round good experience. We had a very good four day break ,the staff were welcoming and very helpful.The location of hotel was good we were able to visit several places in North Wales including Conwy and Beaumaris. The actual location is fantastic for travellers' the only thing missing was maybe a garden where guests could relax in the evening sun. All we can say is well done. Great stay. June 25, 2014
Rated 4.0 out of 5.0 by great Service Staff very helpful and flexible Service was very good nice stay. June 24, 2014
Rated 4.0 out of 5.0 by Good service but poor air conditioning Overall we enjoyed our stay at the hotel. The staff were welcoming and helpful, and the room was large, clean with good facilities. Breakfast was great - good variety of food. Downsides were due to faulty facilities: 1. The air conditioning did not work (staff admitted the problem affected most of the rooms at that time). 2. The internet from the wifi was too slow to be useful even when I brought my laptop to an area that the staff recommended might be better. June 18, 2014
Rated 2.0 out of 5.0 by clean , shame about the noise Staff were pleasant and this gave a good impression, sadly the breakfasts on a couple of occasions were not very good,I assume left under thee lights much too long. The room was clean and comfortable, June 18, 2014
Rated 5.0 out of 5.0 by Great rooms & service We use this hotel 2-3 times a year. It's a great hotel. Good clean rooms & a decent size. Comfortable beds & plenty of fluffy towels. Breakfast is excellent, buffet style with lots of options. The staff are friendly. Good value & recommended. June 17, 2014
Rated 4.0 out of 5.0 by Nice stay in comfortable bed and great service A clean and tidy hotel with customer focused staff. I had some problems with taxi's turning up and the young lady at the reception could not have been more helpful, ringing round to sort things out. Ensured I wasn't late to my meeting! June 15, 2014
Rated 5.0 out of 5.0 by Working Away Excellent stop for those working away from home for long periods. The staff are friendly and very efficent. June 12, 2014
Rated 4.0 out of 5.0 by Spacious room and friendly staff The hotel provided a comfortable stay for a two night visit to Chester, but it was further from the city than we'd have liked. All the staff we met were very friendly and very helpful. Our guest room was spacious and well-equipped for our needs, although there was litter under the sofa bed. June 11, 2014
Rated 2.0 out of 5.0 by Good if you are a smoker Standard hotel for holiday inn, so no issue there. However because I arrived late, only smoking rooms were available. I was shocked that smoking rooms still exist! I had a horrible night and I stank for the whole of the next day, I felt disgusting. June 7, 2014
Rated 4.0 out of 5.0 by Whats that on the bathroom floor The layout of the room and the comfort was great but on the morning after my first nights stay, I took a shower. When I got out of the shower a laid a towel on the floor and stood on it whilst I dried off. When I picked the floor towel up you could see a brown residue in the pattern of the tile grout. I reported this to reception and they apologised and said they would make sure the bathroom floor was cleaned properly for my second nights stay. Instead I got a note saying that floor was due to be replaced that week but floor mats had been left - which had the same pattern on it after I had finished. I daren't ask what the brown staining was but I would ask if the room wasn't entirely fit for letting why was it let and why was I not given the option of a different room..? June 7, 2014
Rated 3.0 out of 5.0 by ok but faded decor This property is ok but the public areas are faded and could do with an uplift. When I arrived after 2 pm I was told the room was ready but when I got to the room I was confronted by a workman (a plumber) working on the room who had to be virtually thrown out as I wished to take up occupation of the room. Not good June 1, 2014
Rated 3.0 out of 5.0 by Comfortable bed Friendly staff but the Holiday Inn experience wasn't quite the one we have become used to. May 31, 2014
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