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Rated 4.0 out of 5 by 168 reviewers.
Rated 3.0 out of 5.0 by Comfortable bed Friendly staff but the Holiday Inn experience wasn't quite the one we have become used to. May 31, 2014
Rated 5.0 out of 5.0 by Overnight Stay It was a very pleasant overnight stay. We were fairly late arriving and were quite tired but we got a good nights sleep. We were just in time for dinner. There was a good selection on the menu. Although a little slow in receiving our meals the food was very good. May 31, 2014
Rated 5.0 out of 5.0 by Great hotel, very well managed! Stayed here many,many times,very reliable, comfortable, good food, friendly happy staff, always willing to make your stay more comfortable and a good experience. The manager always asking if you are having a pleasant stay and genuinely cares. This is a popular place so i would recommend booking early, very competitive rates too. My favourite hotel near Chester. May 11, 2014
Rated 5.0 out of 5.0 by Comfortable base for North Wales Picked this hotel with a view to visiting Chester and north Wales, and found it and excellent location although it was an extra drive to the Flint exit to get to Chester and on return from north Wales coast had to drive to exit east of hotel to get onto westbound route. The hotel receptionist was welcoming and allowed us to check in at 12.30pm and drop off our bags. The food in the restaurant was enjoyable and tasty. Breakfast selection was excellent. Our room was very comfortable and spacious and the bed allowed a good nights sleep. Would recommend very highly. April 22, 2014
Rated 3.0 out of 5.0 by Poor breakfast We stayed 2 nights a Saturday and the Sunday. The breakfast on the Sunday was the usual buffet and had a good choice and all well cooked. On the Monday the Buffet breakfast was not available as there "were not a lot of guests ,so the breakfasts would be cooked to order" . The bacon ,black pudding and sausages were hard and I would guess were left over from the previous day. Not what I expect for cooked to order and from the HI. April 21, 2014
Rated 3.0 out of 5.0 by Spring clean is needed urgently Smells bad in the lounge and everywhere else in the public area. Breakfast was charged due to no clear discription when booking, otherwise I would prefer the central of Chester. April 12, 2014
Rated 2.0 out of 5.0 by More like an Express Hotel than a Holiday Inn Not very clean there were hairs in the bath, rust around the shower head and the toilet seat was wet! The bed was extremely low to the ground and the valance was all crumpled up on the floor around the bed. The kettle had a lot of limescale in and the room could of done with a good dust! The corridors didn't smell nice either. To me this was more like a Holiday Inn express and I've stayed in better expresses elsewhere. I only stayed there on business so fortunately i won't be going back again! March 29, 2014
Rated 4.0 out of 5.0 by Excellent service breakfast is a must Great place to stay very comfortable would stay again. If you want to eat out you will need to drive but i would recommend eating at the Hotel as the food was good. March 28, 2014
Rated 1.0 out of 5.0 by Depressing room Room tired and in need of decoration Corridor smelt of tobacco smoke March 11, 2014
Rated 2.0 out of 5.0 by There are better Holoiday Inns I booked the Castle suite - great room but people clattering up & down the stairs on the other side of the wall kept me awake until the early hours and it started again at 5am. Serious problem of sound insulation. The room heater could not cope - hence the extra electric heater in the cupboard and it took ages to work out how to operate the complicated multiple showers/Jacuzzi. I moved to an Exec room but that wasn't much better. Sounded like a herd of elephants above my head - you really need to do something about noise transmission on the floor - proper underlay and a thick carpet - it was an Exec room after all! Lamb shank for dinner and I should have sent it back. Grossly overcooked and the outside had a hard inedible crust!!! March 7, 2014
Rated 4.0 out of 5.0 by Good Visit on busy evening Staff very attentive, busy night but still looked after well. February 27, 2014
Rated 5.0 out of 5.0 by Wedding We had a lovely time food good well every thing was good February 22, 2014
Rated 4.0 out of 5.0 by Lovely staff The staff at this Holiday Inn are excellent and really friendly. If there is the slightest problem, they are always happy and quick to sort it out. I only rated the food as good because I wanted porridge for breakfast and they didn't have any! I have had some really nice evening meals at the hotel, though. It's well worth eating there. There's a variety and you can eat healthily. Not sure how thrilled people would be if they wanted to stay in Chester, though. Chester West is a bit misleading. The hotel is certainly west of Chester, bit it's off a dual carriageway in Wales. Rooms at the front can be a bit noisy due to the dual carriageway. Wouldn't hesitate to stay there again, though. February 14, 2014
Rated 5.0 out of 5.0 by weekend away stayed at hotel on 31/1/2014, my wife and myself went for a weekend break and found our stay at hotel excellent. staff very friendly and helpful. plenty of free parking in well lit carpark..rooms very clean. no complaints at all regarding hotel or staff..plenty of places to eat on site of hotel. already booked to go again.when going into chester take the park and ride its only 2 pounds return fare per person. for a weekend away this is a good place to go,easy access for many places to visit February 4, 2014
Rated 3.0 out of 5.0 by Good food The hotel room was a little tired ready for a facelift Due to location on services on A55 and poor double glazing the road noise in the room is high. Staff and food I can rate Room furnishings little marked and a bulb out Tea making facilities were not replenished after first night February 1, 2014
Rated 4.0 out of 5.0 by A good rest A good location, not bothered by traffic noise. Clean rooms and handy car park. Friendly reception staff. January 5, 2014
Rated 1.0 out of 5.0 by dirty in general I know this establishment is crying out for refurbishment, but not an excuse for being dirty. The staff are very friendly and nothing is too much trouble but they are fighting a losing battle. The heating/air conditioning rattled all the time, even when switched off - not conducive to a good nights sleep, hence we left after one night. The location, given as Cheshire West, is actually about 10 miles outside the town and in Wales!! January 1, 2014
Rated 3.0 out of 5.0 by Staff are fab Stayed in this hotel for a night for a weekend in Chester, it shouldn't be advertised as a Chester hotel as it's almost 20 miles away, taxi fare was 20 pounds each way !!!!! Overall staff were very helpful, couldn't fault the room apart from temperature control , which resulted in us cooking through the night,our main problem was the breakfast, good choice overall but everything was cold, which resulted in us not bothering,20 quid for a yogurt and an orange juice, not good..... December 12, 2013
Rated 3.0 out of 5.0 by good location nice clean room very noisy not use to traffic christmas party at hotel people shouting talking and laughing till early hours below our windows went to get hot chocolate in evening when got back to room found out they had given me a coffee not to good for a nights sleep. would stay again as convenient for visiting relatives. December 11, 2013
Rated 5.0 out of 5.0 by Family Break to Chester and Wales We wanted to book an overnight stay that included a 90 year old disabled parent. Arran suggested that if we booked the disabled room, we could have the room next door with our own interconnecting private door. This worked out excellent. The staff advised us that they had Xmas parties booked and it could get noisy, so we decided to eat out. As it happened, the elderly lady preferred to eat in the hotel and we enjoyed excellent food and drinks. The Xmas parties were well behaved people in bow ties and evening dress. They didn't cause any trouble. Great breakfasts all round. There were three soap dispensers in the bathroom, but the one over the bath was empty. I found how it fitted and swopped it with the one from the shower. The room was lovely, but we sleep with the window open and the traffic noise woke my wife early. As in many hotels, the hair drier was pathetic. My wife had to hold the ON button all the time to make it work. My Platinum status wasn't recognised as it should have been, I had to ask for facilities, but they were then granted. The reservation paperwork was not ready, but we did arrive 30 minutes early and were let into our rooms. Not moaning, we really enjoyed our stay. Just a bit of constructive criticism. December 10, 2013
Rated 5.0 out of 5.0 by good location very pleasant staff and very helpful - comfortable beds and clean bathroom!! - no smelly shower curtains!! December 5, 2013
Rated 5.0 out of 5.0 by Excellent all round !! Most enjoyable overnight stay followed by an excellent breakfast. Very friendly, helpful staff at this convenient hotel. Very good value for money. December 4, 2013
Rated 2.0 out of 5.0 by Room ok but breakfast could be better The room was clean but the bathroom looked like it needed a refurbishment soon. I have stayed in this hotel a few times without too many problems but the cooked breakfast was disappointing again. The bacon was overcooked and they need to spend a bit more on the sausage and black pudding that was of the lowest quality that I have ever tried to eat. November 29, 2013
Rated 2.0 out of 5.0 by Not great The staff were friendly during our visit but we were very underwhelmed by this Holiday Inn. Our room had an overpowering smell of cigarette smoke which is disappointing to say the least when you stay in a non-smoking room. The cups in the room were also dirty from the previous occupant. I've never had a problem with a Holiday Inn before but I was disappointed with the overall standard of this particular hotel. November 28, 2013
Rated 5.0 out of 5.0 by lilybelle My husband and I have stayed at the Holiday Inn twice for family parties on both occasions, and have found it to be an enjoyable stay, friendly staff ,comfortable and clean rooms, and a lovely atmosphere. We would certainly recommend the Holiday Inn to friends and family. November 27, 2013
Rated 3.0 out of 5.0 by Some points for you to think about Staff very good Manager excellent But room allocated was opposite a noisy lift with a trip over, point at floor level (the lift floor not flush with the corridor floor) the room directly above our room creaked very loudly and the guest in it walked about all night so we had creaking throughout the night It was windy during our stay and there is a oak tree directly outside the window so branches keep banging on the window (I had to get up twice to open the window and break off some branches) Tip, get this tree down before it grows anymore The digital clock next to the bed kept picking up some sort of interference and kept buzzing and crackling so we had to put a cushion over it. Finally we were unlucky to have a room facing the A55 so constant traffic noise all night and early morning We stayed for 3 nights and we were both worn out through lack of sleep (we asked to be moved but the hotel were not able to offer another room) Food wine beer and service good November 26, 2013
Rated 5.0 out of 5.0 by Big rooms with comfortable beds Would recommend! The beds are really comfortable with choices of pillows. Breakfast was great with good choice and service. We stayed for a wedding so was so practical due to us having a small baby. Would book again. Thanks November 23, 2013
Rated 5.0 out of 5.0 by Lovely,clean and relaxing hotel. Nice place to stay. Friendly staff. Food very good. Had a relaxing visit, although for us bed too soft, but very clean. Very dog friendly.Would definitely stay there again if we were in the area. November 12, 2013
Rated 5.0 out of 5.0 by Great Overnight Stay Stayed for 1 night, All Good, Staff Friendly Room Clean and tidy. Just what I needed. Thanks to all November 11, 2013
Rated 5.0 out of 5.0 by Great location and service Spent a long weekend here with friends, ate in the restaurant on two of the evenings which was very nice. A nice atmosphere in the Bar too! Breakfast was lovely with a great choice and plentiful. Room was adequate and reasonably quiet considering it is by the A55, I requested a quiet room when booked which was honoured. Only downside was had to share one packet of biscuits left on tea tray. November 7, 2013
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