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Rated 4.0 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Big rooms with comfortable beds Would recommend! The beds are really comfortable with choices of pillows. Breakfast was great with good choice and service. We stayed for a wedding so was so practical due to us having a small baby. Would book again. Thanks November 23, 2013
Rated 5.0 out of 5.0 by Lovely,clean and relaxing hotel. Nice place to stay. Friendly staff. Food very good. Had a relaxing visit, although for us bed too soft, but very clean. Very dog friendly.Would definitely stay there again if we were in the area. November 12, 2013
Rated 5.0 out of 5.0 by Great Overnight Stay Stayed for 1 night, All Good, Staff Friendly Room Clean and tidy. Just what I needed. Thanks to all November 11, 2013
Rated 5.0 out of 5.0 by Great location and service Spent a long weekend here with friends, ate in the restaurant on two of the evenings which was very nice. A nice atmosphere in the Bar too! Breakfast was lovely with a great choice and plentiful. Room was adequate and reasonably quiet considering it is by the A55, I requested a quiet room when booked which was honoured. Only downside was had to share one packet of biscuits left on tea tray. November 7, 2013
Rated 5.0 out of 5.0 by Great stay We stayed for two nights bed and breakfast, midweek. The room was spacious, comfortable and clean. The bed was very comfortable. The bathroom was spotlessly clean. All the staff were polite and friendly. Breakfast was plentiful and the service attentive and fast. We enjoyed our stay. November 3, 2013
Rated 5.0 out of 5.0 by WEEKEND AWAY!!! Fantastic service, had a excellent stay and cannot fault service of any thing at all!! October 30, 2013
Rated 3.0 out of 5.0 by Old an in need of modernisation The room we had was a smoking room and being non smokers, the experience wasn't very pleasant. The feel of the hotel with it's cream coloured lift and the decor of the room made the hotel feel very dated October 24, 2013
Rated 5.0 out of 5.0 by fabulous what a great hotel easy location 10 mins to chester 20 mins to welsh coast had a wonderful stay totally recommend this hotel best staff ive ever had look after us and the manager mr horsfall is a total delight, our every need was looked after way better than we could have hoped and his staff are the most pleasant collection of people you will see the food in the restaurant is well priced and the quality excellent and the morning breakfast I recommend this too for an overnight stay or a location to explore north wales this hotel will serve your every need totally recommend it October 21, 2013
Rated 5.0 out of 5.0 by Lovely stay Really comfortable hotel, the staff are very helpful we had a small problem with the safe which was sorted within minutes. The food is very good and we can highly recommend the steak pie. October 20, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet room This Holiday Inn is very close to the A55 but we couldn't hear any traffic noise. Far better than a stay in the centre of Chester. Staff very friendly and helpful. Very convenient for N. Wales and Chester areas. Will definately stay again. October 12, 2013
Rated 4.0 out of 5.0 by Excellent food, value for money! Arriving at the hotel, we were a little disappointed and felt that the pictures on the website made the hotel look a little nicer than it was, but walking into the hotel we were politely greeted and the reception staff were very helpful. We ate in the restaurant on the Friday evening as we'd had a long journey and were really tired, the food was excellent! And so was the service, we could not fault either! Breakfast on both mornings was also excellent! Our room was clean but very basic and the bathroom could do with a bit of a spruce up but overall it was definitely value for money and I would recommend this hotel! Thank you for a pleasant stay :) October 10, 2013
Rated 4.0 out of 5.0 by nice clean hotel Would stay again, hotel room was a good size and clean and quiet. Staff were very helpful. We made the mistake of eating before we arrived but there are plenty of eating options as this is a busy area. Shame you have to go two miles down dual carriageway to turn round....... October 8, 2013
Rated 5.0 out of 5.0 by Recommended but with minor faults My wife and I stay her for 2 nights and I would have no hesitation n recommending it. Strong points were the friendly and helpful staff. Location suited our needs well. Food was good and reasonably priced. The minor faults were with the room. We stayed in the Castle suite which I understand to be the best room in the hotel. The relaxing area was very large with comfortable chairs and sofas and I couldn't fault this. To me the minor faults were: The controls on the very nice roll top bath were loose. One of the bathrobes didn't have a cord. There was 2 of us but only 1 pack of complementary biscuits (very minor I know but this is the best room in the hotel) The biggest issue we had was the very poor air conditioning. It was very warm when we stayed and the bed is on a mezzanine level which became very warm. The air conditioner was so poor the whole room was too hot but especialy the bed area. Overall happy to stay here again and would have no problem paying the extra for the castle suite again but please improve the air conditioning and watch the minor details that complete the experience. October 3, 2013
Rated 1.0 out of 5.0 by Shabby! I've used a number of the Holiday Inn hotels and this one was very shabby! Dirty room, no heating and in desperate need of refurbishment. I will definitely not be stopping at this particular hotel ever again. September 21, 2013
Rated 3.0 out of 5.0 by good service 75 yards from the a55 which you cant really hear from the rooms so that's a good start. hotel clean and tidy with pleasant staff although not recognized as rewards member. basic room. the one i got had a side of the bed app 12 inches from the wall so if you were on that side of the bed you could not even stand upright and walk properly you had to either hold the wall or place your hand on the bed and squeeze down the side. small bar area which has no tv so quite quiet if that's what you are looking for. if you want to eat out you have to drive and its a good 5 mins to anywhere unless you want the maccy ds or independent diner adjacent to the hotel.was surprised with the variety at breakfast as there were cheese sticks and cold meat available on top of the usual cereals, fruit juice, yogurts etc. hot food also available.would recommend hotel if you are looking for basic, no frills and spills as value of stay was good. September 15, 2013
Rated 5.0 out of 5.0 by Lovely staff I used hotel as a stopover and didnt expect it to be so good. Lovely friendly staff good value food and great breakfast. Certainly use again.Far better than other " motorway" stopovers. September 6, 2013
Rated 4.0 out of 5.0 by Breakfast I was suprised to have to order my pot of tea when i sat down. hot food was already there for you to pick for breakfast. i do not like my egg cooked to much, but eggs were on hot plates ready to be taken. September 4, 2013
Rated 5.0 out of 5.0 by excellent Holiday Service Only a one night stay but reception staff very welcoming, food good variety and well cooked. Rooms clean and comfortable but getting a bit dated. One nice thing that all staff encountered stopped to say hello and smile! September 1, 2013
Rated 2.0 out of 5.0 by Room clean although had damp smell Service was good, room clean, although did have a distinct smell of damp which was disappointing. This affected our overall experience at the hotel and left us feeling disappointed as it is not what is expected from Holiday Inn. August 31, 2013
Rated 4.0 out of 5.0 by Lovely staff and great service This is the second year we have stayed here. The staff are always very helpful and friendly. The restaurant serves good food, the rooms are always clean. The location is great if you want to go to North Wales or Chesire. Very happy with both our stays here. If I had to say anything negative, it would be the beds are too soft - this is of course a very subjective comment; I suffer from fibromyalgia and need a more firm matress. Overall great value for money. August 30, 2013
Rated 5.0 out of 5.0 by Great service We stay regularly at this hotel when we visit family in the area. The staff right from check-in, restaurant to housekeeping are all excellent. There is always a smiling face and nothing is too much trouble. On a recent stay we left three Iphone/pad chargers in the room. The house keeping staff found them and posted them to us. Perfect! The rooms are always spotlessly clean and well equipped. The hotel does what it says on the tin and the staff add that extra dimension of pleasure to any stay. August 30, 2013
Rated 5.0 out of 5.0 by Excellent value for money Ideal for a leisure visit to Chester and surrounding area. The staff were very friendly and courteous and the food was excellent. Good quality breakfast with lots of choice August 26, 2013
Rated 5.0 out of 5.0 by We will be back!! I stayed with my family here for 6 nights (my husband, myself and two young boys, 2yrs & 6 yrs) and we all enjoyed it. The rooms are spacious (well, more spacious than others we have experienced!), the beds are comfortable (we reserved a room with a sofa bed for the kids, expecting it to be tiny, but it was fairly large without taking up the whole room & they loved it!) & the service is great (supplies topped up, cleaning to a high standard, etc...). All staff were very friendly & helpful. Infact we did not eat here, but only because we were so busy out & about every day, but the smells from the restaurant were appealing, (though a little pricey when we checked the menu!). There is plenty around to make the stay more enjoyable too, a McDonalds, a Costa Coffee store, a Subway store and a petrol station. However the inconvenience of being on a busy road meant that we had to go all the way to the next town to turn around & go back if we wanted to head in the opposite direction. Not a problem for me as I'm local so know & appreciate the area, but it could get annoying for others. A car is really a must if you stay here! We have already said that we would gladly stay here again, only wish there were more chances for discounts or special offers. August 25, 2013
Rated 4.0 out of 5.0 by i would recommend this Hotel I stayed in this hotel on Saturday 17 August..My room(132) was comfortable,clean & well appointed.I especially liked the Sky Sports on the tv in my room,a refreshing bonus.The panelling either side of the bed was a little strange & i would have prefered a bed side table but for one night this was of little concern. We ate in the restaurant in the evening & the menu was varied,good value & the meals were well presented & good quality.On a personal note I felt that tablecloths & subdued lighting would have added to the ambience of the restaurant for evening meals.The breakfast the next morning was excellent & on par with more expensive hotels. Check out at reception was efficient & friendly. I would not hesitate to stay at this hotel again & to recommend it.I have already reviewed it on TripAdvisor. August 22, 2013
Rated 4.0 out of 5.0 by fulfilled the needs After a gruelling journey to get here, given a room that already had guest in it - a mistake that was quickly rectified by a very helpful and pesonable male receptionist. Our stay was pleasant if not noisy (traffic from the busy A55 outside and the guests upstairs who seemed to discover a creak in the floor and operated it most of the night). Bathroom had bath as well as shower which was a bonus. Bed comfortable and extra pillows in the room. Did not take breakfast so cannot comment on food. Female morning reception staff likewise very helpful and pleasant. August 21, 2013
Rated 5.0 out of 5.0 by Lovely room, and a wonderful bed. Excellent stay, really enjoyed. Very clean and well kept rooms, and the beds were so comfortable. Staff were very welcoming and helpful, wish we could have stayed longer. August 21, 2013
Rated 5.0 out of 5.0 by Very Pleasant Stay We booked our latest one night stay at short notice and still got our preferred room - excellent! As usual, reception was friendly and efficient, and the room was very clean and comfortable. We'd had a very long and tiring day, and passed a peaceful and comfortable night, waking up refreshed and ready for another tiring day ahead. There was the usual very good and varied buffet breakfast, and it was nice to see that there was now a variety of cold meats on offer in addition to cereals, fruit and breads etc. The choice of hot food was the same as usual, but it was really good to see that the bacon, sausages, kidneys, liver, black pudding, mushrooms, fried bread, and fried eggs were not in any way as greasy as they had been on previous occasions. A great improvement, but still a little way to go to achieve perfection - Keep it up! August 17, 2013
Rated 5.0 out of 5.0 by Very good stay We stay here when we have functions in the area, this visit was as usual very good, all staff we encountered were helpful, we had bar snacks on our arrival and the food was good and there was plenty on your plate. Overall another good stay Thanks. August 16, 2013
Rated 5.0 out of 5.0 by Very good place to stay. A very pleasant experience and good place to stay.Staff were very good,helpful and professional.We thought the price of drinks were over priced.However, the food was good value for money.I would certainly stay there again. August 15, 2013
Rated 3.0 out of 5.0 by Not one of the better Holiday Inns Whilst the room was the expected standard, we were very disappointed with the restaurant. At dinner the lighting was so bad we needed out phone torch to read the menu. Breakfast was dreadful! Whilst the food was good, the service was awful. The table, which was set up for us while we waited had items of cutlery missing. The staff all appeared to be in a state of panic throughout. When I requested glasses for the orange juice, we had to wait whilst they were washed and then semi cooled under the cold tap. The staff seemed totally unprepared for the breakfast rush. And the restaurant carpet was disgustingly dirty!!! August 15, 2013
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