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Rated 4.0 out of 5 by 179 reviewers.
Rated 4.0 out of 5.0 by i would recommend this Hotel I stayed in this hotel on Saturday 17 August..My room(132) was comfortable,clean & well appointed.I especially liked the Sky Sports on the tv in my room,a refreshing bonus.The panelling either side of the bed was a little strange & i would have prefered a bed side table but for one night this was of little concern. We ate in the restaurant in the evening & the menu was varied,good value & the meals were well presented & good quality.On a personal note I felt that tablecloths & subdued lighting would have added to the ambience of the restaurant for evening meals.The breakfast the next morning was excellent & on par with more expensive hotels. Check out at reception was efficient & friendly. I would not hesitate to stay at this hotel again & to recommend it.I have already reviewed it on TripAdvisor. August 22, 2013
Rated 4.0 out of 5.0 by fulfilled the needs After a gruelling journey to get here, given a room that already had guest in it - a mistake that was quickly rectified by a very helpful and pesonable male receptionist. Our stay was pleasant if not noisy (traffic from the busy A55 outside and the guests upstairs who seemed to discover a creak in the floor and operated it most of the night). Bathroom had bath as well as shower which was a bonus. Bed comfortable and extra pillows in the room. Did not take breakfast so cannot comment on food. Female morning reception staff likewise very helpful and pleasant. August 21, 2013
Rated 5.0 out of 5.0 by Lovely room, and a wonderful bed. Excellent stay, really enjoyed. Very clean and well kept rooms, and the beds were so comfortable. Staff were very welcoming and helpful, wish we could have stayed longer. August 21, 2013
Rated 5.0 out of 5.0 by Very Pleasant Stay We booked our latest one night stay at short notice and still got our preferred room - excellent! As usual, reception was friendly and efficient, and the room was very clean and comfortable. We'd had a very long and tiring day, and passed a peaceful and comfortable night, waking up refreshed and ready for another tiring day ahead. There was the usual very good and varied buffet breakfast, and it was nice to see that there was now a variety of cold meats on offer in addition to cereals, fruit and breads etc. The choice of hot food was the same as usual, but it was really good to see that the bacon, sausages, kidneys, liver, black pudding, mushrooms, fried bread, and fried eggs were not in any way as greasy as they had been on previous occasions. A great improvement, but still a little way to go to achieve perfection - Keep it up! August 17, 2013
Rated 5.0 out of 5.0 by Very good stay We stay here when we have functions in the area, this visit was as usual very good, all staff we encountered were helpful, we had bar snacks on our arrival and the food was good and there was plenty on your plate. Overall another good stay Thanks. August 16, 2013
Rated 5.0 out of 5.0 by Very good place to stay. A very pleasant experience and good place to stay.Staff were very good,helpful and professional.We thought the price of drinks were over priced.However, the food was good value for money.I would certainly stay there again. August 15, 2013
Rated 3.0 out of 5.0 by Not one of the better Holiday Inns Whilst the room was the expected standard, we were very disappointed with the restaurant. At dinner the lighting was so bad we needed out phone torch to read the menu. Breakfast was dreadful! Whilst the food was good, the service was awful. The table, which was set up for us while we waited had items of cutlery missing. The staff all appeared to be in a state of panic throughout. When I requested glasses for the orange juice, we had to wait whilst they were washed and then semi cooled under the cold tap. The staff seemed totally unprepared for the breakfast rush. And the restaurant carpet was disgustingly dirty!!! August 15, 2013
Rated 5.0 out of 5.0 by Recommend this Hotel But I would definitely recommend this Hotel But I would like to be able to stay again but don't want this Holiday inn to be fullyBooked as we wanted to stay another Night but was fullyBooked ;-( August 5, 2013
Rated 4.0 out of 5.0 by Mostly Good Staying one night. Negatives:-If you don't know the area the Hotel is not signed well and not easy to travel from in the direction of Chester. The room was very dusty. Staff and quests smoke directly outside under the covered entrance forcing you to walk through the smoke. This is a problem that the manager needs to address. Positives:- Bed and pillows very comfortable. Staff were friendly, efficient and helpful. Breakfast quality and variety very good with excellent service. August 4, 2013
Rated 1.0 out of 5.0 by Poor No air con working so 2 nights spent sleeping in a sauna, couldn't even open window as room above smoking bench. Bathroom dirty, breakfast quality very poor food and service a shambles. August 3, 2013
Rated 4.0 out of 5.0 Chester experience Good hotel.. But maybe better to be right in town at either of the other 2 HInns in the town. Great town though August 2, 2013
Rated 4.0 out of 5.0 by Hard bed and air conditioning unit failed This was our third stay. The room was an executive room and very pleasant, but we found that the bed was very hard and, worst of all, the air conditioning unit did not work. With the high temperatures that we had, this was most uncomfortable. The manager was very helpful but could only provide an electric fan, which was far from silent! Opening windows was no great help because of the traffic noise! Please remember our previous stay, when we found that someone had managed to enter our room and use the toilet without flushing it afterwards. Not a pleasant discovery when we arrived late in the evening! (See our previous report). We shall continue to support you but things like this should be avoidable. August 2, 2013
Rated 5.0 out of 5.0 by Lovely stay We had booked the room so we could visit chester zoo without the need to rush home. It was wonderful, the room was clean, the staff were not only friendly but helpful and the food was fantastic! we are looking at staying at this hotel again due to the experience we had and would recommend to family and friends July 10, 2013
Rated 4.0 out of 5.0 by Free wifi & very helpful staff Efficient, helpful & friendly check-in by the reception supervisor, who provided lots of information & also printed directions to nearest Park&Ride for Chester. Room on 2nd floor was very comfortable, but shower in bathroom was dreadful - more a dribble than a shower! Unlimited free wi-fi greatly appreciated, something that other IHG hotels should offer! Breakfast in the hotel was standard fare, but nonetheless tasty & well cooked. We had dinner in the restaurant one night - a lot later than intended as the hotel was hosting a function and service was very slow, however the staff kept us informed of progress and it wasn't a problem. The food was OK - nicely presented, but not outstanding and the Cajun chicken salad required additional dressing to counter the dryness of the meat. The staff seemed to work well together as a team and their friendly, helpful demeanour more than made up for the shortcomings experienced. June 29, 2013
Rated 5.0 out of 5.0 by Great with kids We found this to be great value for money. We has two small children travelling by car. We found the service excellent. The rooms were comfortable. We had both evening meal and breakfast which were great. Would recommend. Thanks. June 16, 2013
Rated 4.0 out of 5.0 by Value for money Polite and courteous staff, good sized rooms at a very good price. Just of A55 so convienient for Business travel in and around the Chester / Liverpool area. June 15, 2013
Rated 1.0 out of 5.0 by short break two nights was long enough, however the bed was very comfortable- tv came out of the ark-- and breakfast i think had been cooked when noah made the ark. The food was cold and I asked the waiter when the temp.probe had been last used, he didnt know, the one breakfast was taken off the bill so we did not have any more food in the hotel. When we checked outthe bill was incorrect we were charged for four breakfasts when we only ordered two and we were credited for one also they charged us the price for Saturdays mail instead of Mondays.. Not a hotel I would wish to use again. May 19, 2013
Rated 4.0 out of 5.0 by Good location and facilities Comfortable location with good facilities, room basic but value for money May 14, 2013
Rated 5.0 out of 5.0 by Just Great We've stayed here before and wanted to stay again with our daughters to take them to Chester Zoo. This hotel is perfect for our needs. The room was spotlessly clean and the beds were so comfortable we all slept really well. May 9, 2013
Rated 5.0 out of 5.0 by nice place for a weekend away good food and service room a bit dated but still good recommend a stay hear for shoping or just to get away for a weekend May 4, 2013
Rated 5.0 out of 5.0 by Best coffee in UK. Everything was good, we felt at home. Thank you very much to everybody. April 30, 2013
Rated 3.0 out of 5.0 Disappointed stay I like to stay at the IHG group of hotels because they usually maintained to a consistent standard and if you visit a new hotel you have a good idea of what it will be like beforehand. However in this case I was very disappointed with this hotel. I thought it was a bit run down and could do with some TLC. The lounge is only small and the only table available to us was right in front of the Air Conditioning unit which was blowing out cold air. We did take a bar meal and that was only average but could not stay in the lounge much longer because of the AC. Bedroom was only average as the beds were too soft for our liking. Do not think I will be back in a hurry. April 29, 2013
Rated 4.0 out of 5.0 by Staff at Holiday Inn Chester We had a very noisy room on the first night as it was just above the generator fans and they make an awful noise all night. Requested a room move and Rebecca who was the manager on duty moved us to another room. She was totally charming and an excellent member of staff. So thank you Rebecca. The dining room staff were also very good. April 13, 2013
Rated 5.0 out of 5.0 by clean, comfortable room, friendly service Stayed at this Holiday Inn over the Easter weekend . On arrival the woman at reception was polite and friendly. Room was warm and comfortable, infact i needed to turn down the heating as it was a bit too warm. We [ myself, my wife and our 2 boys ] had 2 double beds, one was a bit soft but it didnt really matter. Our room was on the ground floor facing the car park and A55 main road but traffic noise was minimal. We chose to include breakfast when we booked online and it is really good value, only gripe would be that the coffee was luke warm from the pot. Having a McDonalds and Costa right next door was very useful and we made use of both. To be honest the only negative comment i could make about this hotel is the fact that in order to travel east towards Chester you have to drive west for about 2 miles then return having left the A55 at the Flint exit but we already knew about this as we had stayed at this Holiday Inn last Easter. There are just a couple of other minor moans. Firstly , the noise from people moving around in the room above was a bit annoying and it is about time the old tv sets were replaced with flat screen ones which should have full freeview. To sum up , we all had a very enjoyable stay and would definitely return the next time we visit this part of the country. April 6, 2013
Rated 5.0 out of 5.0 by Great Stay. I have stayed in a number of hotels in last year and I would say that for the price that i paid the facilities were great. great stay, great service, very good food and would recommend to any one. April 4, 2013
Rated 5.0 out of 5.0 by great staff this hotel is excellent nothing is too much trouble for the staff housekeeping staff are a1 and do a great job if you need anything just ask them reception staff also want to do everything to ensure your stay is comfortable March 27, 2013
Rated 5.0 out of 5.0 by Friendly and helpful welcome and a most enjoyable stay. Although we only stayed for one night on this occasion, it was the fifth time we have used this hotel when visiting North Wales, and we have never been disappointed. It is so convenient for both visiting areas of North Wales as well as Chester, yet at a far more reasonable cost than in Chester itself. The rooms are always spotless and the breakfast buffet is excellent value yet offers a very wide choice to suit all tastes. March 25, 2013
Rated 1.0 out of 5.0 by Uncomfortable Night On the positive side, the breakfast was excellent, it's cheaper if you book in advance and was very good value for money. The staff were friendly and tried to be helpful most of the time. Our room was clean However, our stay was ruined by a terrible bed. We were unable to both sleep in it as the "roll together" was so bad, in fact it was like a giant hole in the middle of the mattress. One of us had to sleep on the sofa, which was only slightly more comfortable than the bed. We did complain about the state of the bed when we first arrived in the hope we could be moved, but was told all of the hotel beds were the same!!! The hotel lounge area is shabby, with dirty, worn out sofas and sticky tables - not a nice place to relax with a drink We had only booked for one night, had we needed to stay longer we would have found another hotel. Will never stay here again March 22, 2013
Rated 3.0 out of 5.0 by disappointed We had stayed at this hotel before, but this time we were very disappointed. The heating wasn't working in the room, the hotel had provided a heater but this took a long time to heat the room. They also provided an extra heater but this did not work. There were hairs in the sink, definately not ours. The duvet was lumpy and not adequate. The hotel feels well worn. March 20, 2013
Rated 5.0 out of 5.0 by Ideal location, surprisingly quiet and comfortable Stayed for just on night as my daughter was in a gymnastics competitiion in Queensferry the next morning (we had travelled from Newport in South Wales). Hotel was very easy to find, sat right next to the dual carriageway. Chester just a short drive away and well worth a visit. Thought that noise would be a problem as our room looked out onto the road. But we didn't notice any and I'm a light sleeper. The beds were comfy and there were plenty of blankets and pillows. Bathroom was clean and tidy and well stocked with the essentials. Not enough towels for us but duty manager rectified immediately without a hesitation. Shower was hot and powerful (how rarely do you get both?!) Bar area friendly and informal. Drinks expensive but no surprise there. Didn't try food as we arrived late and left early. March 15, 2013
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