Rated 4.1 out of 5 by 83
Rated 3.0 out of 5.0 by Tiny74 Staff are fab
Stayed in this hotel for a night for a weekend in Chester, it shouldn't be advertised as a Chester hotel as it's almost 20 miles away, taxi fare was 20 pounds each way !!!!!
Overall staff were very helpful, couldn't fault the room apart from temperature control , which resulted in us cooking through the night,our main problem was the breakfast, good choice overall but everything was cold, which resulted in us not bothering,20 quid for a yogurt and an orange juice, not good.....
December 12, 2013
Rated 3.0 out of 5.0 by wuska good location
nice clean room very noisy not use to traffic christmas party at hotel people shouting talking and laughing till early hours below our windows went to get hot chocolate in evening when got back to room found out they had given me a coffee not to good for a nights sleep. would stay again as convenient for visiting relatives.
December 11, 2013
Rated 5.0 out of 5.0 by Betterbuyone Family Break to Chester and Wales
We wanted to book an overnight stay that included a 90 year old disabled parent. Arran suggested that if we booked the disabled room, we could have the room next door with our own interconnecting private door. This worked out excellent.
The staff advised us that they had Xmas parties booked and it could get noisy, so we decided to eat out. As it happened, the elderly lady preferred to eat in the hotel and we enjoyed excellent food and drinks. The Xmas parties were well behaved people in bow ties and evening dress. They didn't cause any trouble. Great breakfasts all round.
There were three soap dispensers in the bathroom, but the one over the bath was empty. I found how it fitted and swopped it with the one from the shower. The room was lovely, but we sleep with the window open and the traffic noise woke my wife early. As in many hotels, the hair drier was pathetic. My wife had to hold the ON button all the time to make it work.
My Platinum status wasn't recognised as it should have been, I had to ask for facilities, but they were then granted. The reservation paperwork was not ready, but we did arrive 30 minutes early and were let into our rooms.
Not moaning, we really enjoyed our stay. Just a bit of constructive criticism.
December 10, 2013