Rated 4.2 out of 5 by 207
Rated 5.0 out of 5.0 by Kcrome1 Very good hotel
Very good, comfortable hotel and staff were very pleasant. Definitely recommend it.
April 9, 2014
Rated 5.0 out of 5.0 by Shelley 22 Lovely place
We always stay here in our visits to Chester and always enjoy , hence that's why we always come back , the staff are superb especially mark in the bar area ! Our only grumble is that we feel the breakfast should be included .
March 13, 2014
Rated 4.0 out of 5.0 by Billy12 Journey break
We have stopped here before some years ago and it is still a good hotel to relax and see Chester. The staff are helpful and pleasant. The only downside was the jacuzzi was closed in the morning before we left. Picked the hotel before others to enjoy the leisure facilities and annoying that cleaning/maintenance was carried out in morning when hotel customers are most likely to want to use.
February 17, 2014
Rated 4.0 out of 5.0 by Davina79 Relaxing place to stay
Lovely relaxing place to stay without being in the centre of Chester, we brought one of our granddaughters with us and we used the pool facilities which are excellent. My husband and I have stayed here previous about 2 year ago, and we will defiantly come back again, so close to lots of attractions and shopping. The reception and bar are well presented but some of the rooms could do with a bit of updating, the corridors on ground floor leading to the rooms are in poor condition, our door looked as if it had been battered where the key card slotted in. So there is room for improvement but still a good place to stay and very child friendly.
January 7, 2014
Rated 5.0 out of 5.0 by Phil19 Another Excellent stay
We had another excellent stay. It is convenient for visting relatives and once again were looked after very well.
January 7, 2014
Rated 4.0 out of 5.0 by Ledburywolf Pleasant Surprise
Though booking was made last minute over the Christmas holiday period, it was still possible to provide us with an interconnecting double and twin to accommodate the family. A quiet clean room at a competitive price with the added bonus of the pool.
Only problem was the high temperature of the heating which prevented us all from getting a good night's rest. Will definitely use this hotel again.
January 2, 2014
Rated 4.0 out of 5.0 by JimG56 Friendly Staff
All of the staff - particularly those in the restaurant, so ably led by Mark - were very friendly and helpful. Nothing was too much trouble for them. Thank you for making it another very enjoyable Christmas.
December 29, 2013
Rated 4.0 out of 5.0 by LVJA Great base to explore Chester and North Wales
Excellent out of town location with excellent road network access within a minute of the hotel. Next to a business park so extremely convenient if visiting any business at the Business Park.
Good reception on arrival and recognised as Club member. Room was through a maze of corridors but had the advantage of being well away from wedding receptions etc so room was quiet. Good bar food and pleasant friendly staff and great coffee.
The one downside was the laughable free wifi. Not only was it slow (at 256kbps equivalent to dial up) but only two devices can be registered against the room number. Two things about this ridiculous state of affairs, firstly in this day an age it is likely that a couple is likely to have more than one device each. Secondly the proximity to the Business Park next door presumably attracts business people and such ludicrous restrictions is a disgrace. Reception tried to claim that the restrictions are due to the third party provider but a hotel chain has the power to set its own terms. Something clearly lost on the staff at reception. So they had to put through a technician to our room to talk us through disabling one device to allow another to be used. This took more than 2 hours to try and resolve before I gave up and paid £8.95 for a couple of hours of fast wifi. By the way the hours run from the time you register not the amount of time actually used.
For these reasons I have marked my ratings down to reflect this silly state of affairs. Nothing was stated at booking or checking in that the free club wifi was at dial up speed. 3G reception at this location was very poor so is not an alternative.
December 29, 2013
Rated 5.0 out of 5.0 by Andyraff Excellent staff great room
Staff unbelievably helpful. Room great , bit hot for us as we couldn't change air con 9/10 hotel. One of the best. Room clean, and bed comfortable.
December 25, 2013
Rated 4.0 out of 5.0 by Mickylad8 Good value for money.
This is the 4th year running that we have stayed at the Holiday Inn. Good value for money. Better off booking early for best price. Easy access to Chester town for the shopping and drinking
December 11, 2013
Rated 2.0 out of 5.0 by ramsfan33 Woken up by dustbin men
Woken up at 6am by dustbin men. long wait for food service in bar. Small room looking a little tired.
December 9, 2013
Rated 1.0 out of 5.0 by Ian1972 Bad experience
Very very noisy room. Door lock let anyone in using a key card. Staff only wanted to pass on comments not deal with them
December 9, 2013
Rated 5.0 out of 5.0 by Chezz11 Great hotel close to Chester
Lovely clean and spacious room, very comfy beds, excellent breakfast buffet with great service
Bus stops across the road straight to Chester it's 1 Wrexham service every 12 mins, then a stop right outside hotel that drops you back when you have fin shopping.
Ideal location will def stay again.
December 4, 2013
Rated 2.0 out of 5.0 by jilly1653 cold and unwelcoming
Cold corridors and heating didnt work in room. Had to ask for heater which just about kept the room above freezing.
Had to pay for wifi in room. Come on holiday inn it's the 21sr century
November 29, 2013
Rated 5.0 out of 5.0 by Whitwoo2 friendly staff, lovely place
this was the second time I've stayed here, with friends and will definitely be going back again. Very comfortable, clean and quiet with a good quality breakfast and plenty to choose from. Enjoyed the pool, jacuzzi and sauna facilities and the staff are very friendly and accomodating. Looks lovely with the xmas decs up!
November 29, 2013
Rated 5.0 out of 5.0 by lesso Well placed.
Ideal location for visiting Chester with a bus service every 12 minutes to Chester so no need to pay car park fees.
November 28, 2013
Rated 5.0 out of 5.0 by jomaloma70 great location value for money
Great location just off the motorway, really helpful friendly staff, room hsd every thing you needed, choose an executive room but to be honest think I prefer the normal one not keen on sliding doors as curtains as no nets so needed to close for privacy when getting ready.bed very hard but that's down to personal choice. Breakfast was fabulous, good selection really hot and eggs cooked to order just how u like. Would definitely recommend
November 28, 2013
Rated 4.0 out of 5.0 by Pag100 relaxing weekend in Chester
Extremely friendly staff and clean hotel, with fantastic pool and hot tub! Would benefit from more pillows in family rooms. Conveniently located to park 'n ride, and discount on Chester zoo tickets when purchased in house.
November 14, 2013
Rated 3.0 out of 5.0 Made us crawl the whole days we were there
Check-in was perfect and was supplied my room key.
On going into the room it smelled peculiar, but thought it may have been an ex smoking room. We went over to the window to check the view when we were faced with a swarm of flies between the windows and curtains. On closer inspection the TV desk was literally hoaching with 100s flies, and on closer inspections the room was covered in them, everywhere we stood or went was covered.
On approaching reception the receptionist wass lovely couldn't believe it as it has " Just been cleaned " and gave us a new room. She went along and checked herself and knocked on the door to say she also saw them and felt bad.
The rest of the stay my wife hardly slept she flt itchy and thought the room had flies in it, she was really upset. Over and above that in the evening the room we were in selled like a sewer it must have been some build up on the drainage system.
We were not in most days but in thr evening just didn't want to stay there we were looking forward to check out.
Never stay here again probably just a 1 off as I normally stay in Holiday inn Express they are very much better quality.
November 5, 2013
Rated 4.0 out of 5.0 by SnuggleG Very smokey foyer and a blood stained pillowcase in the sink
Very smokey foyer due to smokers outside open doors most of the time. Found a blood stained pillowcase in the sink as we arrived. Otherwise very good.
November 1, 2013
Rated 5.0 out of 5.0 by lilo13 friendly staff great experience overall
I took my partner here for his birthday and was so pleased we chose the hotel the staff were very friendly and bent over backwards to help and assist us in any way they could.The room was clean tidy and comfortable i would definatly recomend to anyone and we will be staying here again without a doubt. Thankyou for a fabulous stay.
October 25, 2013
Rated 4.0 out of 5.0 by Susan167 Very helpful staff, great pool and good location
We always enjoy the Holiday Inn in Chester. It is a little shabby round the edges (our washbasin was badly cracked) But the staff are so friendly and helpful, the pool is fab, the bar is a really nice place to sit and spend the evening. It is great to be a little way out of town and look out onto countryside, but at the same time be on a direct bus route into town. Will return
October 23, 2013
Rated 5.0 out of 5.0 by KCraw My Stay at Chester South
The best Hi in the Chain and I have stayed in Hundreds all over the world. Very friendly and efficient Staff on reception and the bar staff especially Sally Anne are super
October 20, 2013
Rated 2.0 out of 5.0 Frustratingly Mediocre
I stay in this hotel regularly on business and whilst the basics are fine, certain things grate quickly.
Staff are great, rooms are always clean and the food is always well prepared.
The free wireless for Elite members is 256Kbit and essentially unusable. The paid-for internet is extortionate and not much better. Compared to other locations, this is beyond sub-par.
The hotel décor and the rooms are rather tired and it shows with shutters not closing properly, straps on luggage racks often broken, aircon/heating temperamental, damaged doors and the like. The exterior is also far from modern and the whole package is in need of a good refurb.
The fixed shower head in the bath is fine if you're 5ft tall but not any larger!
The menu needs an update - it's fine for a one off but I've tried pretty much everything a couple of times now and I'm bored.
Overall, it's ok but certainly not to the standard of many other Holiday Inn locations I frequently stay in.
October 19, 2013
Rated 5.0 out of 5.0 by Avril12 Comfortable stay
Busy hotel, but staff still attentive. Room was clean although balloons left from previous people! Hair dryer in room along with air conditioning. Shower over bath.
Restaurant was full although could order food in bar which was also very busy, food very good.
October 18, 2013
Rated 5.0 out of 5.0 by Rob1972 Convenient for city centre
Staff friendly at check in and booked taxi with no hesitation for lift to town. Only 5 mins to town in taxi.
Good bar also in hotel.
October 16, 2013
Rated 4.0 out of 5.0 by Aussie3 Clean, comfortable and helpful staff
We found the staff at the Chester Holiday Inn to be very cheerful and helpful. Our room was clean, comfortable, reasonably roomy and well appointed. Would recommend to anyone needing a couple of nights stay over in Chester.
October 13, 2013
Rated 3.0 out of 5.0 by Malt A well located hotel
We stayed here for two nights and we ate in the dining room on our second night. The food was indeed very good and the service was excellent. Breakfast was of a very good standard and well presented.
As I have a physical disability I booked an accessible room. The bedroom was very comfortable. The bathroom unfortunalely had the shower over a low bath. I could not safely use it. The bathroom was huge and there is plenty of space for a walk in shower as well as the bath. It seems a pity that an IGH hotel has this sort of facility available for people with a disability in 2013. This factor influenced my star rating.
Also the chairs in the bar area looked very comfortable. However they were designed for very tall people as the seat was so deep that many people were sitting forward as you could not rest your back on the back of the chair easily. And they were all the same unfortunalely. So that effects ability to relax and enjoy a drink and or food.
The staff were very nice and provided good service.
October 11, 2013
Rated 5.0 out of 5.0 by mps1168 Long Stay Great Service
I recently stayed at Holiday Inn Chester South for a long work project. I was there from the USA and stayed for 33 days. The staff is excellent, took care of all my needs and requests. The room was always clean and fresh. Anything I required was quickly provided.
Staff and service was excellent. They knew me by name and took care of me with high regard and I was happy with my stay. Would recommend and will stay again if I am required to return.
September 30, 2013
Rated 3.0 out of 5.0 by Inkster Room booked not available.
On a recent business trip to Chester I booked into this hotel. The first thing I was informed at checkin was the room I had booked was not available as rooms were allocated on a first come first served basis.
Why have the option to choose your room type on the website if it means nothing unless you checkin at the earliest possible time.
Not the end of the world but a little disappointing.
The hotel in general looks tired and run down, the hot water took 5 minutes to get through to the shower, over £10 for wifi, had to get up and ask for coffee twice at breakfast.
I would not stay here again. Many of my working days are spent in hotels so I am not just using this as a one off opportunity to moan. In general this place is antiquated and below par from its competition.
September 29, 2013