Rated 4.1 out of 5 by 130
Rated 5.0 out of 5.0 by GazmanRadio Excellent value
Used the hotel for a weekend visit. Good sized and clean room. Breakfast was the big surprise - full English available in a nicely laid out restaurant. All staff friendly and welcoming. Used the bus service across the road to get into Chester. Modern buses with computer screen advising stops. Well recommended
July 12, 2013
Rated 3.0 out of 5.0 by nik1984 great staff comfortable rooms
my partner and I stayed for 2 nights for the races and a day of shopping. our room was on the main corridor and the first night was great however on the Saturday night it appeared to be lots of gangs of men far to drunk and we heard everyone of them return that night. after listening to the party in the room above us for 45 mins at 3am, I buzzed down to the desk. it was dealt with quickly by the staff but we lay awake listening to the man above us throw up till 5am! overall hotel needs thicker walls and ceilings as this did taint our visit but the staff and cleanliness of the hotel where first class. I work in the hospitality industry for a living so really look forward to my down time to relax and get a good nights sleep. unfortunately this visit didn't provide that.
July 10, 2013
Rated 4.0 out of 5.0 by DrFox Really Nice Hotel Rooms
The Hotel room I stayed in was very spacious. Really liked it from my earlier stay and the staff was able to get me the same hotel room when requested. The only down fall was that the staff has not changed the sheets when they made the bed.
July 10, 2013
Rated 4.0 out of 5.0 by Guester Overnight Stay
First time I've stayed at this hotel, asked for quiet room and was given one on ground floor, not disturbed on a Friday night during a Chester Race weekend so great. Staff were pleasant and attentive. Overall good stay, that said £10 for cold breakfast and £17 for hot buffet too expensive so didn't have.
July 9, 2013
Rated 5.0 out of 5.0 by Ashley87 Excellent place to stay when visiting Chester
We were visiting for an event at the Chester Racecourse. When we arrived at the hotel, the best news was that there was a pool free to use to guests. Other than that, there was a really lovely bar and restaurant available. Our room was perfect and the beds were very comfortable. The location isn't very close to the town centre, but it felt like we were in a little retreat in the mountains because it was so quiet at night--no pub noise! Neither of us drive, but there is a bus (Number 1 on Arriva) that runs every 10-15 minutes to from Wrexham to Chester. (An average taxi price from town to the hotel is about £7 if it's too late in the day for the bus timetable.)
June 29, 2013
Rated 4.0 out of 5.0 by Winnick Long walk to the room
A good example of the Holiday Inn brand, but this particular hotel layout is far from compact. Some rooms are along march from reception along uninspiring corridors. Probably as a result of extension. Rooms are comfortable once you are there however.
June 26, 2013
Rated 5.0 out of 5.0 by Isaaclouie Nothing is too much trouble!!
Enjoyed a great stay, ate from the bar menu which was delicious. Wonderful staff, nothing was too much trouble!
June 25, 2013
Rated 5.0 out of 5.0 by festerthorn Great value and in the right place
My wife and I had a nice short break at Chester South. From booking to check out staff could not help enough. Only had room and breakfast, the food and staff where great. Only two things that let the break down where that you could hear guest in the next room. the other was that when we went to use the pool it was closed due to a class being held. Maybe we should have looked before or maybe things like that should be pointed out. Overall we had a great stay and will be booking again to take the children.
If you are thinking of going into Chester when staying, i would use the P&R just up the road from the hotel.
Thanks again to all the staff.
June 24, 2013
Rated 5.0 out of 5.0 by deb63 A Hotel with Everything-Comfy Room and Excellent Staff
We had a wonderful time everything was perfect-the room, staff, food and cleanliness. I want to compliment the hotel on the excellent customer service. We were made to feel very welcome from the staff on the reception the waiters and waitresses on the bar and working the ones working in the restaurant. Nothing was too much trouble. Also the food was excellent every meal was perfect.
Thank you all my husband and I had a wonderful time and would consider visiting again in the near future.
June 15, 2013
Rated 3.0 out of 5.0 by Granddad415 Lack of Care and attention
During the booking in process I requested an upgrade to the B & B tariff and the receptionist said that it had been done. The following morning I was informed that I had not been upgraded and needed to pay for my Breakfast, In front of other Visitors I was made to feel as if I was attempting to cheat the Hotel.
An other Holiday Inn that does not have free WIFI this is the 21 century and as I was on a 10 day trip booking as I went I changed my travel plans, to ensure that I could book ahead
June 15, 2013
Rated 5.0 out of 5.0 by Pete49 We Love This Hotel !
As a family of four we have stayed at this hotel numerous times on our weekend or half term breaks to Chester .It is consistantly great value especially D,B&B and offers great service from friendly and helpful staff. They also offer a good Chester Zoo deal. The pool is a big bonus, clean and very popular with our children. Rooms offer lots of space with plenty of room for four (unlike certain other more expensive branded hotels) , there's a garden area to sit out in, the bar is a nice place to chillax (though the bar menu is expensive !), the staff are excellent and very chirpy and the food at breakfast and dinner in the restaurant was of excellent quality. There's no need to drive into Chester as the very popular 'park and ride' is just over the road (worth driving over to it though).
In short...We'll be back !!
June 1, 2013
Rated 5.0 out of 5.0 by GGll7 Very Good Stay
Good value. Reasonable sized room with good facilities. Staff were friendly and very helpful. Excellent breakfast.
Convenient for Chester park & ride.
Enjoyed our stay (2 nights)
May 24, 2013
Rated 5.0 out of 5.0 by CiscoTraveller Dont be put off by the 1980's exterior this is a great place to stay
Nice clean rooms, faultless service from friendly helpful staff and a great breakfast. From the outside the look is decidedly from the 70's - 80's, but inside all is well. It is a clean and well presented hotel inside and the staff couldn't do enough to help. Breakfast is a joy and the staff there were clearly proud of the offering and their hotel - it showed ! Rooms are clean and theres a nice large flat screen TV with Freeview HD - if you need it. Beds are great and the bed linen too.
Can't fault this hotel and we will be back. Parking is free.
May 20, 2013
Rated 5.0 out of 5.0 by Josi10 Spacious rooms with all amenities and great food.
We stayed three nights at Holiday Inn Chester South at May Bank Holiday. We were going to a British Super Bike Meeting at Oulton Park and chose somewhere nearby to stay. We were so lucky to have chosen the Holiday Inn as we could not fault it in any way. Well done to everyone there. J. Barker
May 13, 2013
Rated 5.0 out of 5.0 by SaintC Great staff and good food
I stayed at Holiday Inn Chester South for 2 nights on business recently. The outside of the hotel was not very inspiring but once inside, I couldn't fault my stay. Some parts need a bit of a facelift but this did not spoil things for me.
The staff throughout the hotel, from check-in to bar and restaurant, were very polite and friendly. Nothing was too much trouble for them and they made me feel like a valued guest.
My room was very nice and quiet. It was larger than usual with a sofa, which was a pleasant surprise. Bed was comfortable. The bathroom was spotlessly clean and I was pleased to have a bath and shower. The only issue was a large crack in the sink.
The food was much better quality than I expected (perfectly cooked rare steak) and really good value. There was a large selection of drinks which were a little expensive but that isn't unusual for hotels. The bar also had buffets - indian and mexican - and although I didn't sample these, they seemed popular.
Would definitely return here when next in the area.
May 10, 2013
Rated 5.0 out of 5.0 by Meg70 Perfect place to spend the weekend on a Special Occasion
We celebrated my 70th Birthday at the Holiday Inn at Chester South.
The hotel is just out of the city walls on the Wrexham Road. If you have a car it is best to leave it at the hotel and take the Park & Ride bus into the city. It only takes 5 minutes to walk to the P & R park. Chester is one of the most beautiful cities in England and we spent all day on the Saturday site seeing. The weather was perfect sunny & warm, we even found time to take a boat trip on the river. We returned to the hotel and had a delightful Dinner. Our party consisted of 10 people and the staff had prepared a table specially for our party. The Food was excellent and the service superb. Will visit this hotel again soon.
April 26, 2013
Rated 5.0 out of 5.0 by Lozy92 Great family room and lovely staff
We only stayed for one night bed and breakfast. The staff were very helpfull, nothing was too much trouble. Room was very clean and the beds were very comfortable
We used the resturant for ease and were very surprised by the quality of the food and the service
The breakfast menu was also very varied to suit all needs.
The Resturant staff need an extra mention (front and back of house) as nothing was too much trouble. They were cheerie, chatty and obviously happy to be there.
We would recommend this Holiday Inn to anyonevisiting Chester
April 21, 2013
Rated 3.0 out of 5.0 by deliciousyorkshire2013 great room shame about the hen/stag parties
We stayed as a family for one night and were really pleased with the room we were in, we had asked for a room in a quiet part of the hotel and it was on the whole. The room was great, the bed was comfortable and everything was clean and well laid out. The downside though was as soon as we arrived we were confronted with a stag do with young guys running around the bar area and later when we returned from an evening out looking forward to a quiet drink in the bar, there was a hen party going on in the bar. It was a Saturday night to be fair, but we would have liked to enjoy using the bar too, without large groups of noisy young people. Surely these events could have been accommodated in a separate function room? We had our daughter aged 10 years with us and really didn't want to have to listen to some of the language, as well as not being able to hear yourself speak. Before I forget I must mention that breakfast was very good and my daughter enjoyed the pancakes. The food and beverage scoring was done on our experience of the bar, not of breakfast.
April 15, 2013
Rated 4.0 out of 5.0 by David57 Overnight Stay
We had a very comfortable overnight stay with an excellent breakfast. The staff were all very friendly and helpful. My only complaint would be with the difficulty in the initial booking which was no fault of the staff at the Holiday Inn at Chester.
My initial attemt to book my stay by telephone was directed through a centralised booking service which was hopeless. Eventually I found a direct line to the Holiday Inn Chester (not easy) and they dealt with my booking directly and very well.
April 15, 2013
Rated 4.0 out of 5.0 by Ozzy12345 One night stay
From check in to check out the hotels staff were A1. Room was clean and spacious for an over night stay. Bar prices are a little steep but you expect this in a hotel.
April 13, 2013
Rated 5.0 out of 5.0 by Tuppence13 Great Customer Service
On arrival the Reception Staff couldn't have been more welcoming even taking the time to talk to our Grand daughter and her pink singing teddy! The Restaurant staff again were super and very helpful. Excellent overall and that's why we keep coming back.
April 11, 2013
Rated 3.0 out of 5.0 by picky59 Not the best Holiday Inn we have stopped at!
No mobile phone service in hotel reception did say it was not the best. Had to keep going outside in freezing cold to send/recieve message or phone. Football coach party had all soya milk so could not have hot drink with breakfast. Bathroom was really cold as no towell rail could be plugged in. Lamp did not work. Evening meal choice should have a plain food choice for health problems. As I have an hiatus hernia I found everything was seasoned even scrambled eggs! Plain salad. Came with loads onion peppers I could not eat..
April 10, 2013
Rated 1.0 out of 5.0 Terrible evening
I have written before (JEDM) and due to your inadequate response, I am now requesting that I be refunded the amount that I paid for the room. I have pictures that show the back of the commode that explains why it would not flush.
April 3, 2013
Rated 3.0 out of 5.0 by Czaradog Uncomfortable bed, heating problems & 'tired' accommodation
The bed appeared to be old as it felt worn out. The heating was uncontrollable, the temp was something like 85 deg all night so it was impossible to sleep. The whole place looks a little tired so could do with a makeover.
March 26, 2013
Rated 1.0 out of 5.0 Plumbing not functional
We were on a coach tour and the directors chose this HI. The pluming was not functioning and the toilet would not flush. An employee came and tried to fix but could not. I had to remove the top from the commode each time that I used it and push down the float to get enough water in the tank to be able to flush. The tank was built up with a lot of crud and simply would not work. I have pictures of the interior of the tank if anyone doubts my observation. When taking a shower, it took about 10 minutes for the water to drain out of the tub. The food was eatable but barely. This was the worst experience that I had on my tour of England the the worst hotel that I have stayed in ever. I sent a complaint to HI International but have not heard back from them. My advice is do not stay at this hotel.
March 19, 2013
Rated 4.0 out of 5.0 by 1Oldman Poor breakfast
Had to ask for more tea (only got tea for one) and was always waiting for the food to be refilled up. Disappointed with what was offered. Eg no Yogurt and limited fruit.
March 9, 2013
Rated 4.0 out of 5.0 by Tango Vey comfortable bed
Great experience, only the sink let the room down, it could do with a new one, but not too bad to use, maybe I'm being a little fussy. Certainly wouldn't put me off going again.
March 9, 2013
Rated 5.0 out of 5.0 by Telco Great stay even for one night!
Very comfortable and relaxed, Breakfast was excellent as was the service. Comfortable bedroom which had everything I needed even though I only stayed here one night.
March 6, 2013
Rated 5.0 out of 5.0 by sarah13 comfortable bed,lovely quiet spacious room as requested
Excellent stay,lovely room,breakfast fantastic with excellent service,reception staff very helpful and polite,great value for money
March 1, 2013
Rated 5.0 out of 5.0 Good all round hotel
I recently stayed at the HI Chester instead of my usual HI Heathrow due to work requirements. As a regular guest at Heathrow (60 nights per year), I am extremely well looked after by all the staff there, so was interesting to find that when I arrived at the HI Chester, I was greeted by a very friendly receptionist who quickly checked me in. She asked if I required a tabel booking for dinner, but said I would see how I felt later (there was an offer on i noticed the morning after for 2 drinks & a 2 course meal in the restaurant for £20 - very good value), though I was surprised this offer was not put to me at check-in as I would have definately taken it up.
I found my room, which was very pleasant, had a shower and watched some TV. I then went to the bar for a drink, and up to the restaurant. In the restaurant I was made very welcome, and was offered a table near the back of the room (probably as I was alone), however I asked if I could have a window view table, which was given.
The waiter took my food order, as well as a request for chef to make a side dish that was not on the menu. I was asked if would like some rustic bread while I waited, which I said yes to, however the breads never arrived. My starter was pate with toast - when it was brought to me I asked if I could have some extra toast, and was quite amused when the waiter cmae back with half a slice!! Steak for mains was cooked very much to my liking, and overall a very enjoyable meal - just a shame that the rustic breads didn't arive, and the extra toast for the pate was so small.
Overall I was pleased with my stay, and as such have deicded to book again for the following week, instead of the Crown Plaza, which will go someway to show how much I enjoyed my stay. had the restaurane experience been a touch better, I would have had no hesitation giving this a full Excellent 5/5 review. Let's see how my visit next week goes...
February 21, 2013