Rated 4.2 out of 5 by 243
Rated 5.0 out of 5.0 by Rosemary-mum Fantastic service
The staff here were very attentive. when requesting extra pillows they were delivered before we returned from looking at the pool. The pool is a good size and jaccuzi fantastic. did not see the steam room till finishing our swim. Will be back, great place to stay. Have already recommended Chester south to all my friends and family. Had such a good time looking forward to my next holiday inn stay.
October 25, 2014
Rated 3.0 out of 5.0 by marsh man Hotel experience
I would definitely stay at a Holiday Inn again. It is just that a few small details during our stay at the Chester Holiday Inn were not up to the normal standard I have come to expect from a Holiday Inn, and this somewhat spoilt our stay. A bit more care and attention would have made our experience so much the better. The main grumbling point was the bathroom - cracked tile and grout, stiff shower mixer taps, tarnished sink waste, door frame needed painting, poor quality towels (one had a hole in it, the other signs of mould), wrong hinges on door causing it to creak badly. All of these are relatively minor faults which should and could have been rectified quite easily. Perhaps we just had the wrong room at the wrong time. Also, we felt the bar prices were far too high, especially as the decor / ambiance of the bar area was only average, if that. Therefore, we decided to drink and eat elsewhere. Don't get me wrong, as I am more than happy to pay top prices for a good experience. But we felt this was above average prices for an average-to-below average experience.
October 25, 2014
Rated 5.0 out of 5.0 by jules1963 Fantastic service all around
Everything was fantastic, but don't go to Holiday Inn Express, total disaster in comparison, this was excellent, I would highly recommend this. Nothing was too much trouble for the staff, they were over and above accomodating
October 11, 2014