Rated 4.2 out of 5 by 230
Rated 5.0 out of 5.0 by Huts I even rang to congratulate!
Only tonight was my prompt to review when I asked my daughter where she would like to go for a break in the next school holiday and she requested we go back here. Having stayed about 3 years ago we rebooked as a stop off before heading to the lakes. On arrival we were greeted by very professional and keen staff and seemed to get an upgrade as I noticed the lady tell another guest they were full. We dashed to the pool as our daughter wanted to swim and as previous we virtually had the pool to ourselves, clean, pleasant staff and change facilities and just what a 10 year old needs for family time. We headed to the restaurant for our evening meal and again the food was of fabulous quality....in fact we ate like kings! The icing on the cake though was the young waitress whose customer service with ours and the tables around was second to none, so much so I emailed head office ( trust me I'd be equally keen to email a complaint so feel if it's a good experience you should too).! If that girl hasn't any career plans you need her on a management programme. Lovely breakfast and a shame to leave. As I said my daughter has asked if we can return and she's a fussy monkey but loves it here. Well done to the hotel team.
September 17, 2014
Rated 5.0 out of 5.0 by Lesley76 Really good service
Spent one night in the holiday inn found this experience really good. Family came to join us for dinner and service was excellent staff are a credit very pleasant and helpful would definitely stay here again.
September 16, 2014
Rated 2.0 out of 5.0 by Isalei A Real Disappointment
I have stayed at many IHG group hotels over the years and have usually been very pleased with the comfort of the beds. I wish I could say the same of this HI. The bed was dreadful - the box spring was bowed and the mattress old and tired. In fact the whole hotel seemed tired. I cannot recommend this hotel to anyone.
September 15, 2014