Rated 3.4 out of 5 by 65
Rated 1.0 out of 5.0 by DismayTraveler A great hotel to avoid.
This hotel is in dire need of upgrading. It was last remodeled in the early 90's and not well maintained since. I feel this rating system is not fair, it made me give the hotel at least one star. One star to me means that this hotel had some sort of redeeming value. It absolutely does not. The rooms make you feel dirty just sitting in them. I unrolled a towel in the morning and it was covered in make up where someone had previously used it to wipe their face. The caulking in the bathroom and corners in the room have permanent grime embedded in them throughout.
The air conditioning and heating system is sub standard. It was not a terribly cold night but the heater had to be on 90 to overcome the draft of freezing cold air coming around the poorly sealed unit. However, the noise of the heating system helped overcome some of the interstate noise. The rooms are extremely noisy as they are poorly insulated and facing a rail line and busy interstate.
Staff was extremely unhelpful and rude. Front desk personnel were extremely unprofessional and used the term "bro" in addressing customers.
The problem is more deep rooted than just the front line staff. A case manager will likely comment on this review with something along the lines of "thank you for your feedback/being a valued guest; we take all concerns seriously; your comments are important; please choose us again.
The bad reviews on this website should speak loudly enough. Please avoid this hotel at all costs. If not, bring lots of soap because you will need to shower after leaving such a run down and dirty hotel.
December 1, 2013
Rated 4.0 out of 5.0 by Martie99 Great Location - High Volume Usage & Wear
This hotel gets a lot of use. It is older and quite large. It's location is right off the highway. There are good amenities. The room was large and clean. The newspapers were delivered promptly. The staff was pretty courteous. I suspect some major work is needed to move the facility forward.
November 26, 2013
Rated 2.0 out of 5.0 by Jaguirre Not the greatest stay.
I've stayed at a lot of Holiday Inns; this was not the best. The reception at the hotel left a lot to be desired. When getting to our room, we discovered there was no micro or fridge and after requesting such from the desk, was told there was no micro available. Upon return to the room, discovered they found one and after an hour, discovered they found both and delivered them to the room. Upon making my reservations, I asked if breakfast was available with my government reservation and was advised that it did come with the room. Upon checking in, I asked the receptionist about the breakfast, was advised that she would need to check on it and would let me know; never received word back during our entire stay. On one of the visits to the dining room for breakfast, my wife ordered an egg white omelet with nothing on it due to a special health diet. When the meal was delivered, it was covered in salt; obviously a very serious health issue.
We were at the hotel for some big interviews and had to continously ask the staff to keep the noise down in the hallways; this repeatedly interrupted our sessions. The mircophones kept failing, even after asking for staff assistance; this also kept interrupting our sessions.
I do not plan to return to this hotel. It is in obvious need of both a facility, management and staff update; very outdated in all areas.
November 26, 2013
Rated 3.0 out of 5.0 by workfun room is outdated and cold
The rooms have not been updated. The ceiling ares popcorn sprayed. The room is very cold. The windows seem to let the cold air in. I recommend that the room windows be replaced with double pane. Standing by the windows it is easy to feel the cold air. Staff very friendly and helpful. . Breakfast was not very good, very little scrambled eggs and no toast.
November 25, 2013
Rated 2.0 out of 5.0 by Chocdog Property rates
Nothing special about this property for rates that were charged. I travel all over the US and this is one of the highest Holiday Inn I have ever stayed at. I'm a platium member and this property didn't even offer a bottle of water. Most property's would give a drink or two in the lounge and a discount on a meal. Nothing in Cheyenne!
November 24, 2013
Rated 4.0 out of 5.0 by RealDeal Stay 11/17
Away on a business trip, bed was nice and comfortable. although was not offered n upgrade upon check in room was more then I needed.
November 21, 2013
Rated 3.0 out of 5.0 by WyoPokes Cold shower and smoky hallways
We had no hot water in the shower. Told the front desk about it and nothing was done to fix the problem. Overall, the hotel could use an update as their is a pronounced cigarette smoke smell in many I the hallways.
November 3, 2013
Rated 2.0 out of 5.0 by Wheels46 Room and bathroom
The handicap room bathroom is to small and no vanity at all just a sink. The rate you charge for Holiday Inn's is way out of line for what you get. I'll stick with Holiday Inn Express.
October 27, 2013