Rated 3.3 out of 5 by 173
Rated 5.0 out of 5.0 by Dano1 Exceptional customer service and elegant rooms.
The front desk staff was friendly and gave me a warm greeting upon my arrival. The clerk kindly upgraded my room for being a platinum elite member and I was treated to an elegant suite. The beds are comfortable and the room was very clean. Enjoyed my visit and the hospitality is second to none.
December 20, 2014
Rated 3.0 out of 5.0 by Sactoboy the only bar in a hotel in Cheyenne
I liked having a restaurant and bar in a hotel. It wasn't worth staying their for these amenities. The hotel is old, it is noisy from the guest or the highway next door. Just nothing special. The internet worked ok and the staff is very nice. If you need to stay their for a banquet it would be ok. The bed was comfortable.
December 5, 2014
Rated 3.0 out of 5.0 by ditto75 Comfortable bed
Whole hotel needs to be updated from the '80s; decor is tired and 'old' feeling and projects a feeling of not being clean. Staff are great and friendly.
December 1, 2014
Rated 1.0 out of 5.0 by qqpp Mediocrity is the word
I was at the end of a very long hallway on an upper floor. My first set of keys one worked and one did not. My second set of keys was the same, except, after two days they both quit working. My final set of keys the one worked so I didn't bother checking the second.
My personal address and phone number was wrong on the bill. I was not asked either at the time of reservations or at the time of check in for updated information. (I moved three years ago.) I was told she did not have authority to change my address, but someone else would, and I would get a corrected bill in the mail, but I have not seen one.
Neither at the time of reservation nor the time of check in was I asked if I was an IHG® Rewards Club Members. I did not see it put on my account automatically, either.
The service in the cafe was very slow, even though there were not very many patrons at the time.
November 25, 2014
Rated 4.0 out of 5.0 by WYOL I-80
Being close to I-80 is both a blessing and a curse. Easy to get to but then you hear the traffic all night while trying to sleep.
November 24, 2014
Rated 1.0 out of 5.0 by KimS53 Holiday Inn Cheyenne I-80
The staff are friendly and accommodating and the lobby is nice. The bed was saggy, furniture warn, wall paper coming off the walls. Only 2 elevators for the 6 floor building
November 24, 2014
Rated 5.0 out of 5.0 by jettin julie Great Service
I was attending a billiard tournament and the place was packed. They did a great job in all areas. The food was average but fast and at a reasonable price. The only thing that could be improved upon is updating the furniture and adding some color to brighten up hallways and rooms.
November 17, 2014
Rated 4.0 out of 5.0 by TheWyomingHawk Return Trip
The room I had this time was in need of upgrading. The furniture was in rough shape, but the room was clean, quiet, and comfortable for my stay.
November 16, 2014