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Rated 3.3 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by Ok for the price/place for passing thru Chosen this place because points for Reward Club, otherwise a next door hotel would be a wise choice and breakfast included. Hot and Cold are reversed in the shower, no big deal. Lack of attention to detail. August 4, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I have ever stayed in ! Room dirty, Bedding Dirty, No/Little Hot water, Looks like room had been very poorly remodeled, August 1, 2014
Rated 3.0 out of 5.0 by Room and front desk people We had ordered a queen bed but the bed in the room was no bigger than a double bed. The room was very cramped for 2 people. Also needed to get a ride somewhere and the people at the front desk could not have been less helpful. They wouldn't call a cab. They gave me a service to call but the car from this service never came. The front desk did nothing. Finally, after waiting about 30 minutes, the bus driver came back from a ride and I got him to take me. Aside from the front desk people, the other people at the hotel were pretty nice. July 30, 2014
Rated 4.0 out of 5.0 by Bedding The beds were ok, but they absolutely need to get new sheets. They have pilled and it felt like we were sleeping with crumbs in the bed. Very annoying and the air conditioner is quite loud. Room was very clean and the location was great. July 30, 2014
Rated 1.0 out of 5.0 by Only stay in hotel as last resort Not accommodating at all to requests and check in staff is rude. Holiday Inn let me down on this one as the room was very TIRED as well. Only bright spot at this hotel is the Bar Tender. July 30, 2014
Rated 2.0 out of 5.0 by Non-Smoking Room We requested and received a non-smoking room. It positively reeked of cigarette smoke, though. When I brought it to the attention of the front desk, I was told that it had previously been a smoking room and it was really hard to get rid of that smell. And it was not possible to change rooms. They should never have called it a non-smoking room...if they had only had smoking rooms available, I would have gone elsewhere. First bad experience I've had at a Holiday Inn. July 30, 2014
Rated 4.0 out of 5.0 by Weekend Get Away I purchased tickets to a concert at CFD and decided we needed a room. This was the last room I could find. The room was decent but for the price I expected way more. July 30, 2014
Rated 2.0 out of 5.0 by i would keep looking if you want friendly people the beds were comfy (even the foldout), rooms were clean, and the place was pretty quiet (epecially for CFD going on), but the front counter staff seemed irritated that they were there and appeared 'put-out' to answer questions or help. The commons area are a great place to chill and you can order a drink at the bar and sit anywhere to enjoy it. Bar staff was awesome... especially Tricia. July 29, 2014
Rated 2.0 out of 5.0 by Restaurant Nightmare nothing good to say about the service or food. Breakfast buffet that took an hour and half July 29, 2014
Rated 3.0 out of 5.0 by Average Holiday Inn this is an Older property that needs an update the carpets are stained, the bath room had old stains and tiles cracked July 22, 2014
Rated 4.0 out of 5.0 by Coffee Pot The Coffee pot in our room was "Skuzzy" the place for the water look like it had never been wipe out. That was pretty minor we had a great stay after a long day of driving the bed was just what i needed July 20, 2014
Rated 3.0 out of 5.0 by Good nights Sleep For the price of this room I would have expected a TV that worked, a fridge for leftovers, and a microwave. I did not receive my usual platinum member sack of goodies. Bed was comfy and I slept like a rock after traveling from Guatemala that day. July 15, 2014
Rated 2.0 out of 5.0 by Old property that is very close to the non stop freeway and train tracks I love being a platinum member and not being recognized for my loyalty to this brand. The night attendant cared more for his personal telephone call than assisting our check in. Once his personal time was over and we were able to check in we noticed that the carpet hasn't been clean in what looked like years. The highway truck traffic and the 90 min train whistle was a joy to try to sleep through. I would not recommend this property based on service, noise and the overall non value of the property. July 15, 2014
Rated 2.0 out of 5.0 by Average at Best This hotel is average at best. Housekeeping did not show up to clean my room until 5 to 5:30pm each day. That is not acceptable. Room did not smell like a non-smoking room. July 15, 2014
Rated 5.0 out of 5.0 by Love to stay here This hotel is always clean and comfortable. We stay here every time we go through Cheyenne. July 13, 2014
Rated 3.0 out of 5.0 by It's a hotel Pros: Very quiet rooms. Beds were nice. Housekeeping was good for the most part. Modern TV. HVAC worked good. Check in and out was efficient. Cons: Was not too impressed. Blinds would not close tight enough to block out the sun. Carpets were all stained (even the luggage carts). 2 blood stained hand towels, exterior doors do not lock. July 10, 2014
Rated 4.0 out of 5.0 by Comfortable Nice hotel, comfotable room. Would have liked to have seen a microwave in the room, had to go down to the lobby to heat up a bottle for our baby and that was a little inconvenient . Also, would have been nice for some sort of complimentary breakfast after paying over $100 for the room but were offered a couple of kids eat free coupons for the resturant in the lobby. Other than that it was a pleasant stay and would definitely stay again in the future. July 9, 2014
Rated 1.0 out of 5.0 by Will Never Stay in this chain again I wrote a quite lengthy, descriptive, detailed review that this chain refused to post, for a nonsensical reason. So, being that they don't allow you to opportunity to edit, but merely start over, let me succinctly say that this was my worst hotel stay ever. Do yourself a favor and stay anywhere but here. A tent would have been better. July 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff We were only passing through Cheyenne. This hotel was easily accessible from the highway and would stay here again if I am in the area. June 30, 2014
Rated 4.0 out of 5.0 by Service the Customer 90% satisfied with overall experience at hotel. Will consider future usage in the next 12 months as my wife and I are planning our 50th Anniversary Honeymoon return trip to Yellow Stone in May of 2015. June 29, 2014
Rated 3.0 out of 5.0 by comfortable bed Great staff response to problems. Would stay here again just because of the staff. June 28, 2014
Rated 1.0 out of 5.0 by Terrible hotel for the price. This hotel is outdated, and my experience was nowhere comparable to the rates that were charged. I was in a "non-smoking" room that reeked of stale smoke, and the curtains even had a hole burnt into them by a cigarette. Although the staff was courteous, the line to check-in was very long. The lobby was chaotic and distracting, and in no way provided a relaxing experience. I am very disappointed in my experience at this hotel, and would not recommend it. June 25, 2014
Rated 4.0 out of 5.0 by road trip Very busy when we arrived and thought reception staff managed it all very well. It was also good to get a ride into town to eat. It was the end of a 2500 miles roadtrip. June 24, 2014
Rated 2.0 out of 5.0 by Unclean and very dated, but nice staff and comfortable bed I stayed overnight for business at this hotel. I intended to stay at the Holiday Inn Express but it was full, and the two properties are very different. The Holiday Inn Express is very clean and modern, this "full-service" hotel was not clean at all, outdated by perhaps 30 years, and did not feel safe on the property. The staff was nice, the bed was comfortable, and the Bath June 22, 2014
Rated 1.0 out of 5.0 by Not a great experience there was no coffee- No breakfast ONLY time in my years and years of staying at Holiday Inn Express I am not a happy camper. Front desk was lukewarm at best--I did not feel welcome. If I had not been so tired, I would have gone elsewhere!!! June 22, 2014
Rated 5.0 out of 5.0 by Great service Everyone there was so nice and friendly. It was a wonderful experience. I had lost my wedding ring and a wonderful honest Isreal found it. I am so grateful for his honesty. I cannot thank him enough. June 19, 2014
Rated 4.0 out of 5.0 by Decent Stay Overall I was happy with my stay. When I needed assistance for the meeting purposes I was always treated fairly and quickly. I just wish there was a hot tub/spa along with the pool. The one issue was the pool was closed on Sunday when my son wanted to use it for his last time. June 18, 2014
Rated 1.0 out of 5.0 by Hotel old and not very clean Hotel was old and not very clean. Had wallpaper on walls that was in need of repair. Hotel not worth the price we paid. We expected at least the quality of a Holiday Inn Express. June 17, 2014
Rated 5.0 out of 5.0 by Clean rooms good service We had a nice stay at this Holiday Inn. The staff were courteous and professional. The rooms were very clean and comfortable, loved the pillows. June 17, 2014
Rated 5.0 out of 5.0 by Great service I found my stay here to be quite enjoyable. The room was clean June 17, 2014
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