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Rated 3.3 out of 5 by 151 reviewers.
Rated 3.0 out of 5.0 by Good nights Sleep For the price of this room I would have expected a TV that worked, a fridge for leftovers, and a microwave. I did not receive my usual platinum member sack of goodies. Bed was comfy and I slept like a rock after traveling from Guatemala that day. July 15, 2014
Rated 2.0 out of 5.0 by Old property that is very close to the non stop freeway and train tracks I love being a platinum member and not being recognized for my loyalty to this brand. The night attendant cared more for his personal telephone call than assisting our check in. Once his personal time was over and we were able to check in we noticed that the carpet hasn't been clean in what looked like years. The highway truck traffic and the 90 min train whistle was a joy to try to sleep through. I would not recommend this property based on service, noise and the overall non value of the property. July 15, 2014
Rated 2.0 out of 5.0 by Average at Best This hotel is average at best. Housekeeping did not show up to clean my room until 5 to 5:30pm each day. That is not acceptable. Room did not smell like a non-smoking room. July 15, 2014
Rated 5.0 out of 5.0 by Love to stay here This hotel is always clean and comfortable. We stay here every time we go through Cheyenne. July 13, 2014
Rated 3.0 out of 5.0 by It's a hotel Pros: Very quiet rooms. Beds were nice. Housekeeping was good for the most part. Modern TV. HVAC worked good. Check in and out was efficient. Cons: Was not too impressed. Blinds would not close tight enough to block out the sun. Carpets were all stained (even the luggage carts). 2 blood stained hand towels, exterior doors do not lock. July 10, 2014
Rated 4.0 out of 5.0 by Comfortable Nice hotel, comfotable room. Would have liked to have seen a microwave in the room, had to go down to the lobby to heat up a bottle for our baby and that was a little inconvenient . Also, would have been nice for some sort of complimentary breakfast after paying over $100 for the room but were offered a couple of kids eat free coupons for the resturant in the lobby. Other than that it was a pleasant stay and would definitely stay again in the future. July 9, 2014
Rated 1.0 out of 5.0 by Will Never Stay in this chain again I wrote a quite lengthy, descriptive, detailed review that this chain refused to post, for a nonsensical reason. So, being that they don't allow you to opportunity to edit, but merely start over, let me succinctly say that this was my worst hotel stay ever. Do yourself a favor and stay anywhere but here. A tent would have been better. July 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff We were only passing through Cheyenne. This hotel was easily accessible from the highway and would stay here again if I am in the area. June 30, 2014
Rated 4.0 out of 5.0 by Service the Customer 90% satisfied with overall experience at hotel. Will consider future usage in the next 12 months as my wife and I are planning our 50th Anniversary Honeymoon return trip to Yellow Stone in May of 2015. June 29, 2014
Rated 3.0 out of 5.0 by comfortable bed Great staff response to problems. Would stay here again just because of the staff. June 28, 2014
Rated 1.0 out of 5.0 by Terrible hotel for the price. This hotel is outdated, and my experience was nowhere comparable to the rates that were charged. I was in a "non-smoking" room that reeked of stale smoke, and the curtains even had a hole burnt into them by a cigarette. Although the staff was courteous, the line to check-in was very long. The lobby was chaotic and distracting, and in no way provided a relaxing experience. I am very disappointed in my experience at this hotel, and would not recommend it. June 25, 2014
Rated 4.0 out of 5.0 by road trip Very busy when we arrived and thought reception staff managed it all very well. It was also good to get a ride into town to eat. It was the end of a 2500 miles roadtrip. June 24, 2014
Rated 2.0 out of 5.0 by Unclean and very dated, but nice staff and comfortable bed I stayed overnight for business at this hotel. I intended to stay at the Holiday Inn Express but it was full, and the two properties are very different. The Holiday Inn Express is very clean and modern, this "full-service" hotel was not clean at all, outdated by perhaps 30 years, and did not feel safe on the property. The staff was nice, the bed was comfortable, and the Bath June 22, 2014
Rated 1.0 out of 5.0 by Not a great experience there was no coffee- No breakfast ONLY time in my years and years of staying at Holiday Inn Express I am not a happy camper. Front desk was lukewarm at best--I did not feel welcome. If I had not been so tired, I would have gone elsewhere!!! June 22, 2014
Rated 5.0 out of 5.0 by Great service Everyone there was so nice and friendly. It was a wonderful experience. I had lost my wedding ring and a wonderful honest Isreal found it. I am so grateful for his honesty. I cannot thank him enough. June 19, 2014
Rated 4.0 out of 5.0 by Decent Stay Overall I was happy with my stay. When I needed assistance for the meeting purposes I was always treated fairly and quickly. I just wish there was a hot tub/spa along with the pool. The one issue was the pool was closed on Sunday when my son wanted to use it for his last time. June 18, 2014
Rated 1.0 out of 5.0 by Hotel old and not very clean Hotel was old and not very clean. Had wallpaper on walls that was in need of repair. Hotel not worth the price we paid. We expected at least the quality of a Holiday Inn Express. June 17, 2014
Rated 5.0 out of 5.0 by Clean rooms good service We had a nice stay at this Holiday Inn. The staff were courteous and professional. The rooms were very clean and comfortable, loved the pillows. June 17, 2014
Rated 5.0 out of 5.0 by Great service I found my stay here to be quite enjoyable. The room was clean June 17, 2014
Rated 4.0 out of 5.0 by Overall, a good place to stay............ This is an older Holiday Inn, however, we were happy with our room. Nothing stood out as "not worth the value". Bed very comfortable - pillows wonderful. We had our dinner in the in-house restaurant. The French dip sandwiches were excellent; the onion rings were excellent; the house salad was excellent. Our waitress/server, Tricia, did a fantastic job getting us everything we wanted. We always share our meals as we find most portions are way too much for us, so our tab for the sandwich (one salad and onion rings included), an extra salad, and one glass of wine, was a very reasonable $17.64. Because we were allowed to share our meal, and get wonderful food, with such great service, we tipped Tricia over 20% (which we usually do under these circumstances). June 17, 2014
Rated 2.0 out of 5.0 by Badly in need of a rennovation We were directed to this hotel by the IHG Call Center because we needed space for a 16' truck. There was space and it was a safe location, but after 10 hours of driving we were very disappointed with the facility itself. It was more expensive than the nearby Holiday Inn Express, did not include breakfast, and was not up to the standards we have come to expect. Our room was very small with a strange layout reducing the space even further. The furniture was old and worn, and the skirt around the bed was dirty. We did not feel we could relax and enjoy the room. The main lobby was uninviting. We ate dinner at the hotel restaurant and were pleasantly surprised with the service, food quality and value. June 17, 2014
Rated 4.0 out of 5.0 by Banquet meal the banquet service was very good, room ok, food not so good. Veggies were cold, meat was tough, wine was very warm, salad was ok, I would probably not recommend this service to others. We were attending the banquet, not in charge of it. June 10, 2014
Rated 4.0 out of 5.0 by Good for the price Decent hotel, price was right and upgrade given. Highway noise and loud motorcycles were the biggest drawbacks, and the carpet was stained. Other than that, good bed and good shower; I would stay here again June 9, 2014
Rated 2.0 out of 5.0 by Rundown and tired hotel... This is a sad, sorry hotel that's well past it's prime, but strives to make the experience even worse by having unclean rooms, using dirty sheets to make up the bed, and providing nothing but stained furniture. I will simply not travel to Cheyenne if my choice is to stay in this hotel. It is absolutely sub-par. June 8, 2014
Rated 2.0 out of 5.0 by Values are elsewhere Not a good value for what you pay. Other brands offer more amenities and their hotels are always more updated than this holiday inn June 7, 2014
Rated 3.0 out of 5.0 by Interstate Noise Ask for a room that doesn't face the interstate as the wall/windows don't cut the noise. Parking lot is a free for all as ther eare no painted lines. June 6, 2014
Rated 4.0 out of 5.0 by Stay I had a nice stay thank you Holiday Inn next time I'm in town I will stay here. May 31, 2014
Rated 1.0 out of 5.0 by Unhappy I was staying in town for work and had a room reserved by my corporate office and after working all day was very tired and dirty. The male motel clerk treated me very disrespectful like I was a bum off the street and once I finally got my room I had to clean my own bathroom. The next day my DM went in with me and we resolved the matter and another matter she had with the same clerk, those employees were very respectful. The rest of my stay was in a different motel sorry to say. May 30, 2014
Rated 5.0 out of 5.0 by Food and Beverage We were stuck in the hotel longer than we had planned due to a blizzard. When we went to eat in the restaurant, the hostess was clearly not accommodating anyone and made it clear to all parties who tried to get in to eat that the wait would be long. We left along with another gentleman due to her comments. May 25, 2014
Rated 1.0 out of 5.0 by Wouldn't stay again Constant banging in the halls due to maintenance over the entire week I was there. You can hear it perfect because the doors are all crooked and leave a giant gap at the top. My shower became a bath after 5 minutes due to lack of it being able to drain. Cleaning staff forgot to clean the room 2 times, when they did decide to clean the room at their convience there was hair strands in the bathroom and bed that were not mine. For the price they still don't have a continental breakfast but rather an overpriced mediocre restaurant with terrible service. The bar is about the only positive to this place and that is a stretch. Will never go back, ever! May 22, 2014
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