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Rated 4.2 out of 5 by 210 reviewers.
Rated 4.0 out of 5.0 by Angenehmer Aufenthalt Recht angenehme und feudale Zimmerausstattung. Grundsätzlich nichts zu beanstanden. Freundliches Personal, angenehme, ruhige Umgebung. Einziger SWermutstropfen. Im Preis ist das Frühstück nicht inbegriffen. January 21, 2015
Rated 3.0 out of 5.0 by HOTEL CATERING TO LARGE TOUR GROUPS I've stayed at this hotel a number of times over the years. When I was in a taxi from the airport, the driver commented that it has become focused on housing large tourist groups - and he could not have been more accurate. The overall feeling of this property has changed to a more noisy and chaotic experience from previous stays. Platinum Rewards club benefits have diminished significantly. The staff (particularly at the restaurant) seemed understaffed and poorly trained. I called for assistance with flight rebooking and where to find an offsite laundry. I went through 3 people before getting an answer and was basically told to call the airline myself. In former days, this would have been quickly handled. Next time in Chiang Mai, I will probably look for another property. January 20, 2015
Rated 4.0 out of 5.0 by Comfortable, Clean, Excellent Breakfast, Good Service Comfortable, Clean, Excellent Breakfast, Good Service January 12, 2015
Rated 3.0 out of 5.0 by A reasonable priced and spacious hotels for the price of location and age of the property We spent 2 nights on the property during christmas time. Obviously the vacancy was high because of the high seasons. Several things that we feel can be improved are the breakfast quality, and staff trainings. We didn't receive elite benefit recognition on the first day, however they did fix that on our second day. The property was actually old to the fact that they might have an older type of pipings. The hot water flowrate to the shower was affected when somebody used the tap or flush the toilet. On the good side: Bed was comfortable and room was spacious. Price is good. January 12, 2015
Rated 5.0 out of 5.0 by good new year party well organization and have a lot of fun! good food and luck draw make us spend a lovely evening of year 2014. January 12, 2015
Rated 1.0 out of 5.0 by Run Down Property, poor food, defective equipment, language barrier My poor ratings and review title says it all! Is there a need to belabor the point more?!! January 8, 2015
Rated 4.0 out of 5.0 by Basic comforts All the basics expected from Holiday Inn were in place - clean room, toiletries, tea/coffee service... Disadvantages - absence of a dedicated and knowledgeable travel desk, expensive breakfast (the buffet breakfast costs 30% more than the buffet dinner!). The location is some distance (not walking!) from the city centre but fortunately, quick connections by tuk-tuk are possible at reasonable price. The staff was friendly and helpful. We had a good stay. January 7, 2015
Rated 5.0 out of 5.0 by great reward stay the hotel is still quite nice even being a bit old. location is a liitle outside the town but with nice river views had the pleasure to be upgraded to a river view suite on an award stay service was very good and staff was more than friendly will surely stay again when in chiang mai January 7, 2015
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