Rated 4.6 out of 5 by 193
Rated 3.0 out of 5.0 Poor front desk service
I am employed through a small agency and was using the agency credit card and had to have a verification form completed it was faxed to the hotel. When I arrived at the hotel I was told it was not received and the person looked through a few sheets of paper, When I asked the manager was contacted and a binder was produced (the front desk person made no mention of a binder or anything possibly being in the managers office). The fax was "missing" so the form was then emailed back and forth and then the next day again the front desk staff looked at a few random papers on the desk and said they did not receive the email. upon contacting yet another manager the email was found. Not sure who to blame but there is a lack in communication and the front desk staff made no effort to contact management until I asked and they made effort to apologize. Very rude!
December 17, 2014
Rated 5.0 out of 5.0 by BDKXRAY Well appointed rooms and Great Staff
I stay at this property quite frequently and many times every week. The staff at the front desk is always welcoming and remembers me each time. Always asking how I've been every time I return.
The rooms are well appointed and have comfortable beds and great showers with plenty of pressure and hot water. That says a lot today. When you travel weekly for work you really appreciate service like this with personal touches like remembering your name as well as a great nights sleep!
This property is also located very close to Midway Airport so it's a quick drive to the rental car facility and hop on the shuttle to the airport all in about 20 minutes in easy traffic.
Thanks everyone at this location for making me feel like I'm a part of your Holiday Inn family.
December 16, 2014
Rated 5.0 out of 5.0 by Allena28 Great Rooms
Due to the minimal noise level and very comfortable rooms, I was able to relax during the stressful holiday season. The staff made sure that my room was in order after a long day of shopping with the in-laws. I will definitely stay here again on my next trip (business or pleasure) and hopefully stay longer. I believe I found the right hotel for our next family reunion!
December 11, 2014