Rated 4.4 out of 5 by 76
Rated 5.0 out of 5.0 by Loon Excellent service,great food
Front desk...excellent..especially Christina....multi tasking employees...food presentation and taste was outstanding.
September 20, 2012
Rated 5.0 out of 5.0 by Alf25 Adding to the hotels cable T.V. package.
All is great, location and all, Staff on all levals, just would really enjoy watching the Univision station(spanish station) if added to your cable package and so would many other guests.
Thanks for everythng and kudos to all.
September 4, 2012
Rated 3.0 out of 5.0 by eck74 Staff is not up to par at this property
I called before my vacation, and called again when I got to the airport, asking about a shuttle to the hotel. At no time did anyone tell me that the shuttle was a combined bus for all of the hotels in that area. I was looking and waiting for a Holiday Inn shuttle, but there was not one. Nobody bothered to take the time to explain that to me when I was on the phone with them.
Our plane was delayed getting to Chicago (after midnight), and I wanted to verify that our reservations would be held. I called from our connecting city, and the person that answered the phone immediately put me on hold (didn't say hello or anything). I stayed on hold for 11 minutes before they picked back up. I explained that I wanted to be sure that my reservation was held, and they put me back on hold for another 7 minutes. Again they picked up, and again I had to tell them why I had called. When we arrived to Chicago and I made the call referenced above to inquire about the shuttle, the same thing happened - the call was answered and immediately put on hold. I held for 9 minutes before they picked up and told me they would send the shuttle for me.
At check-in, the couple in front of me was told "Since you are a gold member, you guys can pick out a couple of things from our pantry area", and off they went to pick out whatever they wanted. When I checked-in, I was given a bottle of water because I was a platinum member. That still doesn't make any sense to me.
The second night of my stay, the elevators were not working. I was told by the front desk "they should be fixed in 3-4 hours if you want to wait." This was at nearly 1am in the morning. I'm not sure what he thought we were going to do for 3-4 hours at 1am in the morning.
This property is nice looking and is a great location for the airport. The shuttle is great getting you back and forth to the airport and that makes it easy to get to and from the subway. But the staff just failed at every contact they had with me for this stay. It's disappointing that you would put that much work into making a nice hotel and then staff it with people that don't have a clue.
July 30, 2012
Rated 1.0 out of 5.0 by SouthernComfortExpert Rude Staff, Unprofessional
If you want to rest, this is not the place. Loud music from parties on the first floor are clearly audible on the third floor in any rooms directly located above meeting rooms. Front desk staff refused to move me until I actually checked out the same day I checked in. Will never stay here again.
July 12, 2012
Rated 5.0 out of 5.0 by mgentne Great Experience
Everything was great (as usual). Very nice work out facility.
July 10, 2012
Rated 5.0 out of 5.0 by Iris Holiday Inn MDW
This was my third time staying in a hotel at MDW (3 different hotels), and it was by far my best experience. I am choosy about cleanliness, room comfort, service, and more. I will definitely be choosing this hotel the next time I need to stay at MDW.
The fitness center at this hotel is one of the best I have ever seen at a Holiday Inn!
July 10, 2012
Rated 5.0 out of 5.0 by BernieB Excellent experience
We used this hotel prior to a flight out of town. It was easy to check in, very comfortable, clean, and they offered term parking for our trip.
July 10, 2012
Rated 5.0 out of 5.0 by A1auctionboy Adam Cripps review of Chicago - Midway Airport
Great place to stay. Close to the airport. Close to where I work. Great bar and grill in the lobby. Would recomend to buisness travlers.
July 10, 2012