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Rated 4.6 out of 5 by 191 reviewers.
Rated 4.0 out of 5.0 by Front Desk I find Chantell to be one of the most professional and personable employees that I have ever encountered. She greats me by name, is efficient when checking me in, and never fails to ask if there is anything she can do to make my stay more comfortable. I always enjoy seeing her smiling face when I arrive at the hotel. You should be very proud of her and should recognize her as a valued employee. March 9, 2014
Rated 5.0 out of 5.0 by Wonderful service Excellent service each and every time, great property, very clean and the staff is excellent February 25, 2014
Rated 5.0 out of 5.0 by Outstanding and very comfortable relaxing stay this is the place to go if overnight on business in the Midway area. Staff and accommodations are outstanding. Most importantly for a great nights sleep, the housekeeping staff properly knows how to prepare your bed. Linens are fresh and properly fitted. Regardless of how stressful your business meeting went and the amount of tossing and turning you do at night, your sheets will remain tightly and securely fitted to the mattress. Rooms are well and soundly insulated for a great night's sleep. Staff is superb and hotel has quick reliable transportation to Midway airport. February 20, 2014
Rated 1.0 out of 5.0 by Disapointed Due to flight cancellations I had to stay overnight in Chicago & then fly out in the morning. I chose this hotel because the restaurant was in house, I was arriving late & wanted a real meal & didn't want to go out to get it as I had no transportation. The front desk staff were lovely, the room, not so much. There were MANY stains on the carpet, the toilet tank lid had a big chip out of it. When I untucked the sheets on the bed there was a brown stain (make-up?- who knows?) right in the middle on the top sheet. The room seemed clean if stained & it was late I was not up to hiking back to the front desk with all my stuff & find a new room. I wanted a shower, a meal & a few hours of sleep. The shower was okay. The bathroom light was seriously dim except for in the shower & so not very useful. As for the meal, I wanted real food & so ordered a steak- cooked medium, not med. rare or well done, just a true medium. It arrived as a dried out, unseasoned, lump of TOUGH meat on the outside & seriously rare on the inside, it was barely edible. Too late to re-order anything else, at least I had ordered a salad & the potato was okay. The salt in the shaker was solid & unusable also. If I had not been flying out again in a few hours I would have complained about the room & the meal, they were both sub-standard, I was just too tired to do so. February 14, 2014
Rated 5.0 out of 5.0 by Enjoyed the Stay This hotel was very clean and the staff was very friendly. I would recommend this hotel to friends and family. February 6, 2014
Rated 5.0 out of 5.0 by Stranded in Chicago I want to commend the staff of this hotel for the outstanding service they provided when my flight to Atlanta was canceled. They were up-beat and their positive attitudes calmed my nerves and made the situation less stressful. The restaurant located within the hotel made it extremely convenient considering the weather situation. I high recommend this hotel. February 3, 2014
Rated 5.0 out of 5.0 by Excellent location great service Located close to midway airport. Best workout gym out of all the hotels in the area. Service is good and the people are friendly. The Resturant coaches is a good place to eat relax and have a drink. February 2, 2014
Rated 5.0 out of 5.0 by Great stay and close to Midway This new facility has all the pluses for a night close to Midway. Great and helpful stay; shuttle service to Midway; great food in a relaxing atmosphere; and quite. Need a place before an early flight or a good hotel after a late arrival at Midway, this Holiday Inn location will not disappoint. January 28, 2014
Rated 5.0 out of 5.0 by Bring your own pillow...then enjoy! I am very happy with the Holiday Inn Midway Airport in Chicago. They treat me very well, as a Gold Member, and go out of their way to be overly courteous. The only recommendation I have is to bring your own pillow. They have "soft" and "firm" banners adorning their pillows, but all are equally firm. I get a crick in my neck and have written to them about this with no response. But...I would stay there again if the opportunity arose. January 28, 2014
Rated 4.0 out of 5.0 by Stay only when I have to. Great accomodations, close to Midway. Service at bar/restaurant less than spectacular. Don't order food unless you have the time to wait...and wait....and wait. Twice now, I have stayed there and have had to wait an inordinate amount of time to even be recognized, no less waited on and served. Note to management: Staff the restaurant adequately. January 27, 2014
Rated 1.0 out of 5.0 by Park and Ride I liked the hotel and the staff was good. However, we parked our car there during our vacation and found the side of the car had been dented/scratched while we were away. Kind of took away from what was a good vacation. January 21, 2014
Rated 5.0 out of 5.0 by Staff at the front desk is so caring and kind! The people who work here are super friendly! The hotel is always clean and comfortable! I love staying here and do quite often! Thank you for your service and your nice hotel!! January 12, 2014
Rated 5.0 out of 5.0 by Best property in the system As a frequent business traveler, I highly recommend the Holiday Inn by the Chicago Midway Airport. The staff is awesome. They are the model of Customer Service. The property is well maintained, clean, and comfortable. I always feel welcome by their friendliness and attentiveness. It's my home away from home. January 9, 2014
Rated 4.0 out of 5.0 by Layover Great location for Midway travelers. Nice restaurant. January 8, 2014
Rated 5.0 out of 5.0 by Nice stay! We booked this hotel for a wedding and needed an additional night. The additional night was going to cost more than double the other nights so we stayed somewhere else. This was incredibly inconvenient. The stay was very nice but probably should have just stayed in the less expensive hotel all three nights. January 7, 2014
Rated 5.0 out of 5.0 by Great for overnight before flight. We drove in from Michigan and booked the room during our ride. The hotel was easy to find and easy to check in. Staff could not be more courteous. The experience was great with the park & ride service they offered if you stay at the hotel. January 4, 2014
Rated 5.0 out of 5.0 by Wonderful staff! I left diamond and sapphire earrings in the room and they were turned in. Not only were they turned in, but the were shipped back to me! Thank you! December 22, 2013
Rated 4.0 out of 5.0 by pillows are terrible! Nice clean room with comfortable bed, but the Holiday Inn pillows are the worst of any hotel! December 3, 2013
Rated 5.0 out of 5.0 by The best for frequent travelers As a travel industry professional, I always appreciate courteous staff. They understand frequent travelers and I am always happy with their service. A guaranteed good night's sleep. Nice workout room. November 21, 2013
Rated 4.0 out of 5.0 by Good quality hotel and excellent amenities. My husband and I stayed here after a company event. Very clean, comfortable, and spacious rooms. Love having a bar and restaurant onsite. Easy in/easy out location. Plenty of parking. Room was pretty warm and very dry - this is typical for us. We usually look our room very cool, but hard to do in hotels. Did not hinder our experience. We'll definitely stay here again if convenient to what we are doing. November 21, 2013
Rated 5.0 out of 5.0 by Staff was exceptional. We are always pleased with this Holiday Inn. The staff demonstrate excellent customer service and are very positive. The room was clean and the bed was very comfortable. Great exercise room equipment and a very nice pool. November 13, 2013
Rated 2.0 out of 5.0 by Horrible pillows and poor sleep I arrived to find 4 -10"x10" pillows for a king sized bed. 2 per person.... If you rolled over your head fell off the pillow. Which rolling over had to be done when both my wife and I were awoken because of the following reasons. 1. Staff knocked on the bottom of the door sliding the receipt into the room. 2. Staff was dropping newspapers outside of the rooms (multiple loud thuds). Hotel bar was overpriced and food was ok at best (if you stay here walk to TGI Fridays). I needed to leave for the airport at 4am. When I checked in I was told the bus comes every 20 minutes, but at that time they could call at it would come right over. We arrived in the lobby at 4 am, no bus. Asked the lady at the front desk if she could kindly call the bus, "sorry we do not call the bus, you have to wait till 4:20." I explained what I was previously told and she replied with "no one would say that." So we waited for the bus, when it arrived I asked the driver if they could have called. The driver responded with "apsolutly!" Thank you holiday inn for a overpriced beer, served with a large amount of head. The food from the freezer section was exquisite. Your throw pillow really made sleeping uncomfortable. And above all thank you for wakening us up twice in the middle of the night. It would be great if you could coordinated that with times people actually need to be up. I will never stay at a holiday inn again! November 7, 2013
Rated 5.0 out of 5.0 by clean room and friendly service I never write reviews, but my stay at the midway holiday inn was exceptional. Mostly due to the friendly service, clean rooms, and excellent food at the sports bar. I am on the road weekly, and this was my best hotel experience (and first review) this year. Keep up the good work. Also the fitness center had free weights and plenty of machines October 30, 2013
Rated 5.0 out of 5.0 by Great staff The front desk manager was the most helpful hotel employee I've encountered in 2 decades of being on the road. Thank you! October 26, 2013
Rated 5.0 out of 5.0 by We were treated well The hotel staff was exceptionally helpful and courteous. The hotel was clean and comfortable. The shuttle service was efficient. Parking is free. I would definitely stay there again. October 25, 2013
Rated 4.0 out of 5.0 by Overall Very Good Overall very good. The place had a nice place to eat for all three meals. October 19, 2013
Rated 5.0 out of 5.0 by Great Staff This is my home away from home as I am a Southwest flt attendant. Staff is always very friendly and professional. Love how warm and welcoming they are. October 14, 2013
Rated 4.0 out of 5.0 by Over all is Good Room is comfortable, quiet and Clean. Staff provide wifi password without asking. September 24, 2013
Rated 5.0 out of 5.0 by Great Service We brought our family here for a stay after a day trip in Chicago then off to Florida. We were able to leave our car for the week. The staff was welcoming and very helpful. We ate dinner in the hotel and the food was great! Rooms were clean and updated. We used the bus serive to the airport in the morning. Driver was friendly and helpful. Not a long wait at all and dropped us off right where we needed to be. Wished us all safe travels. Upon arrival at airport on way home, I called to make sure where we were to pick up the shuttle. We were right where we needed to be and the front desk worker had called to see when he ws going to be there for us. He was there as we walked out. Arrival back to hotel I went in to check if there was anything I needed to do. The front desk lady said welcome back and did the kids have a great trip! She remembered us from the begining of the trip! Great staff, great hotel. Would bring my family here again! September 7, 2013
Rated 5.0 out of 5.0 by Great Service Always a top of the line customer service at the front desk. September 5, 2013
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