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Rated 4.1 out of 5 by 635 reviewers.
Rated 5.0 out of 5.0 concierge needs more training concierge let customers wait a long time to see him as he chatted w manager. concierge needed to help us as we waited in a long line at checkout, but instead he criticized us for lining up improperly as we stood holding our heavy bags. July 29, 2014
Rated 3.0 out of 5.0 by Week long business stay The rooms have been remodeled so that was nice. The bed was very good. Heat and air very good. There was no refrigerator or microwave. For a week long stay these are essential for a business traveler and I was required to use this facility per my employer so having no refrigerator was not to my liking. I used a stairwell in the building often. It got no cleaning attention and the remains of a smoker were in the stairwell all week. I know they can't stop the smoker but they can clean the stairwell. The exercise facility was overly warm and did have plenty of machines and exercise equipment. There were no towels despite my calling and requesting them. Its an OK place to stay for business. For vacation its better than OK a good value. For business travel not so much. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Service and new pillows. Front desk (Carmen), bell (Steven), concierge (Robert), restaurant (Antenore), cleaning, and bar staff outstanding overall. So happy to see that the bullet pillows have been replaced with real pillows. I was glad to have a remote with sleep timer. July 28, 2014
Rated 4.0 out of 5.0 by Good Value This hotel is close to everything in the River North area in Chicago and has a nice view of the skyline. Good Value for the money and nice clean updated room. July 25, 2014
Rated 5.0 out of 5.0 by Spiders!!!!!! The staff are really helpful, Location is excellent, The view was fantastic. but the room inside was clean but outside the windows they had a lot of spiders, I counted them. And at least it had two dozen of them, and I think that I got bitten by a spider on my face, someone may want to try to clean them outside of the windows even on the 23th floor. July 24, 2014
Rated 4.0 out of 5.0 by Nice Hotel We stayed for three nights. Everything was good except that the air conditioner was noisy and the refrigerator we requested had no temperature control and the drink and fruit were frozen. July 24, 2014
Rated 4.0 out of 5.0 by Big, quite room with great view of river For the price, this hotel worked out great for us. The rooms were big, quite and clean. I have nothing but good things to say about my stay. I did not interact with the staff much except at check in but they were certainly friendly enough. Other than the location being a little farther away from Michigan Avenue than I would have liked, I thought the hotel was great. Being next to the Merchandise Mart, the weekends are pretty much dead so it is nice and quite around the hotel which is nice after spending the whole day around crowds of people. Anyway, I would have no problems recommending this hotel to anyone and would stay there again on my next visit to the City. July 23, 2014
Rated 5.0 out of 5.0 by Quality and comfort I would stay here again. Level of comfort and hospitality shown by all staff members was excellent. July 23, 2014
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