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Rated 4.1 out of 5 by 692 reviewers.
Rated 3.0 out of 5.0 by Small bed, small room, small bathroom The room was very old, the two queen bed and the bathroom very small. The air-conditioning system was not old but ancient and very noisy! We travel trough USA, using other holiday inn hotel in places smaller than Chicago and we had positive experience, but the last three days in Chicago were not so good. August 27, 2014
Rated 5.0 out of 5.0 by Overall great hotel Great hotel. Pretty good location. Bar was nice with good view. No complaints August 27, 2014
Rated 5.0 out of 5.0 by Love this Hotel Well, Holiday Inn surprised me! This hotel was very nice and modern, great location, the food was excellent, and the staff were very helpful! We did have a miscommunication on the reservations, but they resolved it immediately, and gave us a free breakfast. The bar view is Beautiful! My husband was in love with the Wings. Every staff member we had contact with were very helpful and professional. I will definitely recommend to others. Thank you! Holiday Inn. August 27, 2014
Rated 5.0 out of 5.0 by Traveling from Tulsa The Customer Service was AWESOME. From Mike and Phillipe taking care of my luggage to Yvonne taking care of me at the Front Desk. The rooms were clean and I didn't hear my neighbors at all ! Views were AMAZING !! I was walking to and from work daily - so the infused water they have in the afternoons was GREAT !! I was here for 3 weeks - and I look forward to my next 3 weeks. August 27, 2014
Rated 4.0 out of 5.0 by Room needs maintenance Stayed in the Executive Premier Suite. Surprised to see that the carpet was dirty and should have been replaced. Have stayed in lower priced hotels that were in better condition. Also, when we initially entered, the bathroom door was closed. We later found out why. A sewer gas smell permeated the bathroom and we had to call maintenance @ 4:30 a.m. because the toilet was clogged. This should have been taken care of before we arrived. Have stayed here before, but it appears to be going down hill. August 27, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient Great location if you are just in town for a weekend. Walking distance to most of the downtown attractions. August 26, 2014
Rated 5.0 out of 5.0 by Clean and safe!!!!!!!! I felt very secure at this hotel. The staff was friendly and the beds were very comfortable. I also enjoyed the views of the waterways around the hotel. August 26, 2014
Rated 3.0 out of 5.0 by Chicago Well, first the location is poorly marked for out of state visitors to find. There is no parking and the COST to park. Is far to high for each day. Rooms are over priced, for what you get. the FOOD and DRINKS are also over priced. You need a BANK to stay here. The reason, I came, was for a wedding. Well never stay here again. WAY OVERPRICED!!!!! Have been a member of IHG for many years and by far. This was the costly two day stay we had!!!!!! August 22, 2014
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