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Rated 4.1 out of 5 by 627 reviewers.
Rated 5.0 out of 5.0 by Great Hotel We loved this hotel for our first visit to Chicago. The hotel and the rooms were clean and the staff were all friendly and very helpful. There was a lot of walking involved as the hotel isn't very centrally located but we were prepared for that and enjoyed that part as well. We found that taking cabs from the hotel to the locations we wanted to go really wasn't that expensive compared to the mass transit options - we were first timers so it was definitely easier to hail a cab when our feet were tired. My 6 year old loved the view from our room and the swimming pool. We definitely would stay at this hotel for our next visit. July 22, 2014
Rated 5.0 out of 5.0 by Great service Nice hotel located in the heart of Chicago. Located near most of the major tourist destinations. July 21, 2014
Rated 4.0 out of 5.0 by Convenitent Great for if you have biz at Merchandise Mart.Rooms clean, staff friendly, restaurant food needs work July 20, 2014
Rated 5.0 out of 5.0 by clean and comfortable Clean, comfy and good location to public transportation. Will recommend to family and friends. July 16, 2014
Rated 5.0 out of 5.0 by Great location and nice hotel The staff are very friendly and worked hard to earn our business. It's a clean hotel in a great location. I'd definitely stay there again. July 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT CUSTOMER SERVICE Jay was THE BEST! LOVE LOVE HIM! The food at the bar was good but in the dining room. ..not so much. July 16, 2014
Rated 5.0 out of 5.0 by Always exceptional This hotel is exceptional from the minute you drive up with the valet staff awaiting your arrival to the friendly front desk agents. I was greeted with my IHG Rewards status and provided with a wonderful room overlooking the river. The view in the evening was breathtaking to say the least. Our room was very comfortable for a family of 4. Our kids enjoyed the indoor pool and commented on how warm the pool was as well-- The bathroom was spacious in size and loved the mirror over the sink with its anti fogging feature and the bath lighting was perfect as well. Towels are plush and bedding had crisp linens--loved the pillows too. Television channels were of a great variety. Overall---I would say, exceptional experience. Hotel was full but heard no noise at all in our guest room. We will be back!!! July 16, 2014
Rated 4.0 out of 5.0 by Very comfortable visit Spacious room, very nice and update bathroom. Hotel is in a convenient location. Nice view of Chicago river. Good indoor pool. July 16, 2014
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