Rated 4.1 out of 5 by 881
Rated 2.0 out of 5.0 by OakBrldstlry Clean and good location
This is the 3rd time I have stayed at this location and it will be the last. The last time I stayed at this location I had high hopes because they were going through a remodel. I can't say I was overly impressed.
Pros: 1. The staff is very nice and always helpful! Don't worry about getting a cab because the team by the out side of the door is awesome!
2. The location is great!
Cons: 1. Where is the outside sign to indicate it is a Holiday Inn except 20 something floors in the air. I heard several comments about the lack of signage.
2. The mystery of paying more for a Holiday Inn and getting less always baffles me. Breakfast is not included, but yet I pay more.
3. Double beds? Really? I was with a convention and when I saw the two options were two beds or a king I had NO idea they literally meant 2 doubles. Not even queens.
4. The heating/air system needs to be updated. I heard several complaints about this and had issues myself.
January 31, 2015
Rated 3.0 out of 5.0 by Xagwell Parking
With no valet service parking is very inconvenient. In addition this hotel over charged me for parking and would not issue a credit, blaming it on internal accounting. I had to contest the charge through American Express. For this I have to rate the staff service poor and cannot recommend the property.
January 30, 2015
Rated 5.0 out of 5.0 by Allison_W Great Hotel
My family and I had an excellent stay at this hotel. The hotel itself was clean and inviting. Every employee we spoke with was helpful and cheerful; extremely refreshing. Our room was clean and well maintained, the beds were comfortable, and furniture was elegant. I have never been this satisfied with any hotel accommodation ever. I will be returning and would recommend this hotel to anyone.
January 29, 2015
Rated 5.0 out of 5.0 by Rick1948 This Hotel has it all!
We stay at this hotel almost monthly throughout the year for leisure purposes. The staff is friendly and helpful, remembers us, and the amenities and services are always being enhanced. The convenient location of the river north area makes this our "home away from home"!
January 29, 2015
Rated 5.0 out of 5.0 by jth99 Great service and view
The views from the hotel were incredible. The staff was very tuned to the customer's needs.
January 28, 2015
Rated 5.0 out of 5.0 by Countrygirl73 My stay
My stay was very enjoyable Thanks to all the Holiday Inn staff. I was on work, so nothing much can help that. I have to travel with insulin and they were so kind to make sure that I had a way to refrigerate my medicine.
January 28, 2015
Rated 3.0 out of 5.0 by Rkoelsch71 Chicago Stay
Overall the experience was good. A few things that was confusing is the website clearly states one night deposit and when i checked out I was told payment for our one night was to be paid when we checked out. Another thing that is clearly stated on your website is your hotel offers Valet service. When we arrived we were told they do not offer valet service.
January 25, 2015
Rated 4.0 out of 5.0 by Mebuzzoff No business center
Lack of a business center was a problem. Also service for dinner was fine but breakfast service was very slow and you weren't that busy.
January 21, 2015