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Rated 4.1 out of 5 by 671 reviewers.
Rated 2.0 out of 5.0 by The Worst Stay The staff did not recognize me as a platinum member, so I could not have any upgrade and no additional complementary service. Sleep quality was really poor. Our next room guests were running, shouting and watching TV with extremely loud volume until around 2:00 am. After calling to front desk, they were quiet, but my wife and I could not sleep at all. If there is a party, hotel staff should provide a corner room and manage them as well. August 16, 2014
Rated 5.0 out of 5.0 by Excellent view of Chicago and the Chicago River A little concerned about new building being built in front of the Holiday Inn hope it doesn't block the view. The staff was very nice and knowledgeable. The bathroom could use a little sprucing up but otherwise the room was nicely furnished and clean. August 15, 2014
Rated 5.0 out of 5.0 by Short stay Comfortable bed and room, friendly service. Convenient location to Chicago loop. Restaurants were reasonably priced for downtown Chicago. August 15, 2014
Rated 5.0 out of 5.0 by Phenominal Service Although the day did not start well, the service made up for it. After calling the day before my arrival to ensure that I could valet my car, attend my 8 am meeting, then check-in at night would not be a problem - it was a problem. At 7:45 am when I arrived, I was told they could not take my car and I would have to go park in a lot. Needless to say, I was late for my meeting. When I returned to the hotel at 8 pm to check-in, they did comp my valet charge to cover the parking I had to pay for. Exhausted, I finally went to my room - only to find that the bed had not been made. Back to the desk I went to ask for another room. At this point they put me in a room on the top floor overlooking the city - spectacular room and view. The manager also sent a voucher for 2 to the breakfast buffet, which by the way is $22 per person - yikes! All in all, a fabulous hotel, great location, wonderful service. August 14, 2014
Rated 4.0 out of 5.0 by Nice and Clean: Only 1 problem The only problem I had with this hotel is the walls are very thin (At least on the 20th floor). I could hear the couple talking in the room next to me. Everything else was great. August 14, 2014
Rated 5.0 out of 5.0 by Consistently a wonderful place to stay in Chicago! Always have a good experience here with friendly staff, cleanly accomodations, great location next to river! Thanks so much! August 14, 2014
Rated 5.0 out of 5.0 by This was my best stay in any hotel.....ever! From the start of my visit to Chicago, to the last day my experience was like none other-in a positive way. I arrived earlier than scheduled but the hotel went out of their way to ensure that I felt welcomed. I was allowed to check in hours early. The room was spotless and well stocked with amenities. When I ran out of coffee, the maid gave me additional packs and said, " I know you like your coffee. I will make sure to put a few more in your room." The front desk staff were thorough, and never seemed to be rushed. I had no family there with me for my graduation to snap pictures. Russell, and the other two concierges took pictures of me in my cap and gown which I will treasure. This hotel definitely knows how to stay professional and still give that warmth that travelers need to make their stay memorable.Every one there was friendly and informative about the local landmarks. I didn't get lost a single time although I have been known to get lost on a one way street! I would recommend this hotel and it's staff to anyone. I will definitely be staying at this location on future trips to Chicago. Thank you for such a pleasant experience. August 14, 2014
Rated 5.0 out of 5.0 by Simply nice! Good location. Be careful if you're looking for a view, since construction is going on in front of the hotel. August 13, 2014
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