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Rated 4.1 out of 5 by 624 reviewers.
Rated 5.0 out of 5.0 by clean and comfortable Clean, comfy and good location to public transportation. Will recommend to family and friends. July 16, 2014
Rated 5.0 out of 5.0 by Great location and nice hotel The staff are very friendly and worked hard to earn our business. It's a clean hotel in a great location. I'd definitely stay there again. July 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT CUSTOMER SERVICE Jay was THE BEST! LOVE LOVE HIM! The food at the bar was good but in the dining room. ..not so much. July 16, 2014
Rated 5.0 out of 5.0 by Always exceptional This hotel is exceptional from the minute you drive up with the valet staff awaiting your arrival to the friendly front desk agents. I was greeted with my IHG Rewards status and provided with a wonderful room overlooking the river. The view in the evening was breathtaking to say the least. Our room was very comfortable for a family of 4. Our kids enjoyed the indoor pool and commented on how warm the pool was as well-- The bathroom was spacious in size and loved the mirror over the sink with its anti fogging feature and the bath lighting was perfect as well. Towels are plush and bedding had crisp linens--loved the pillows too. Television channels were of a great variety. Overall---I would say, exceptional experience. Hotel was full but heard no noise at all in our guest room. We will be back!!! July 16, 2014
Rated 4.0 out of 5.0 by Very comfortable visit Spacious room, very nice and update bathroom. Hotel is in a convenient location. Nice view of Chicago river. Good indoor pool. July 16, 2014
Rated 5.0 out of 5.0 by Excellent service and location This hotel is excellent in every sense of the word! The staff delivers exceptional service from the time you walk in the door until the time you leave. I had never been to Chicago and was pleasantly surprised that we were able to walk to many of the city's major attractions without any problems. I would definitely recommend this hotel . The staff made it a wonderful stay! July 15, 2014
Rated 5.0 out of 5.0 by From NC and Loved it. A wonderful way to finish off our trip. Lovely place to stay in Chicago. July 15, 2014
Rated 3.0 out of 5.0 by Decent hotel but overpriced for the quality and service I had a spur-of-the-moment trip to Chicago arise and booked at this hotel since I have stayed here before and had a decent experience at that time. My boyfriend and I decided to make the trip a celebration of recent good events in our life and booked a slightly nicer room than we normally do, at higher cost. Overall, while there was nothing majorly wrong with our stay, I found myself disappointed in the hotel, the staff, and service on this visit. I do not feel we were given the type of room we booked and the front desk staff were frankly just straight up rude (especially since I was trying to be honest and tell them I thought I was under-billed... I don't appreciate being treated like an idiot because I don't understand the company's pricing structure and the internal language). The only person who showed a genuine interest in me and my experience was the concierge, Russell. He is fabulous and the only reason I have any faith in going back to this hotel in the future. July 15, 2014
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