Rated 1.0 out of 5.0 by case horrible check out staff (Lisa)
incredibly incompetent and rude behavior ... can you say hospitality ... not this checkout person ... a disgrace to an otherwise fine chain of hotels ... absolutely disgraceful and in any of my companies a reason for immediate dismissal as behavior and attitude were entirely unacceptable
June 13, 2013
Rated 5.0 out of 5.0 by Moeys Wedding Weekend
Room layout was very spacious even though we were not in a suite. I like that the bathroom and closet were around the corner from the "bedroom". Room was clean. Food was good especially at the wedding. The only glitch which was resolved a few hours later was the cost of the parking. The people driving to the wedding were given a reduced parking rate but as we were staying in the hotel for the weekend, we were not initially given the reduced rate. Someone finally agreed to give us the reduced rate; smart idea!
June 12, 2013
Rated 1.0 out of 5.0 by Governmentworker poor service and no recognition
I was not recognized as a platinum member and was not given privileges other non-members were given. reception desk staff were rude and said that the Holiday stopped serving breakfast and had no after-hours lounge for platinum members. I discovered later that there was a buffet breakfast but no one told me about it. I would not recommend this property.
June 12, 2013
Rated 4.0 out of 5.0 by U2013 high up in Chicago
clean and well furnished room, fantastic view, helpful and friendly staff,
missing a fridge in the room
June 11, 2013
Rated 4.0 out of 5.0 by KarenG65 Conference Stay in the Windy City
I was staying at this hotel so I could attend a conference which was being held in the hotel. At first I was a little confused by the hotel because the location that you are dropped off at is not the actual area where the registration desk is located. Once I found the desk the check in experience was good. I got to my room and found that my reservation for a King bed with a view was not what I had received. I went back down and my room was promptly changed to a wonderful King bed with a wonderful view. The rooms are large and very nice. The beds are very comfortable. The staff was always very willing to help with any questions I had and went out of their way to make sure things were right. The only two points that weren't so great for me was the location of the hotel to other areas like the Magnificient Mile and Navy Pier and the fact that it was hard to get a taxi to take me back to the airport. Neither of these points were the hotels fault. The doorman worked very hard to get me a cab to the airport but the cab drivers kept telling him that they were off duty when he told them where I wanted to go. Of course they could take a local passenger. The food was excellent in the hotel and the lounge has a wonderful view of the river so don't miss it!
June 10, 2013
Rated 4.0 out of 5.0 by bd6193 Great service - beautiful views
The service was wonderful during my 3 day stay for convention. I enjoyed the beautiful views from the bar, while enjoying dinner 2 nights. The food was fabulous.
The only problem, was that the air conditioning in my room was very loud - but by the time I got back to my room after long days - I was too tired to call about it. It did keep waking me up through the night.
June 8, 2013
Rated 4.0 out of 5.0 by zone2506 not too far from magnificent mile
5 days for meeting
very fine entrance hall, staff kind and helpful
very quiet room, no noise from the hall (19th floor)
not enough fruit for beakfast
you need to walk 15 mn to go to the magnificent mile or the lake
June 8, 2013
Rated 5.0 out of 5.0 by JuliaGulia Great location and great service
The staff was very friendly. The location was great, walking distance to many places and next to a brown line L train. Good size room, comfy beds. And it was nice to have a gym and pool on site was well. I would definitely stay there again!
June 7, 2013