Rated 4.1 out of 5 by 446
Rated 4.0 out of 5.0 by ddwhite98 Very Nice but a few surprising inconsistencies
The hotel starts on the 15th floor of the Chicago Sun Times building - There is an amazingly beautiful lobby up there complete with a city-view bar and very nice looking restaurant. The hotel has a HUGE pool (you could literally do laps in it), but no hot tub. It has a nice fitness center as well ~ all on the 16th floor. The conference center is in the 'basement' (14th floor). The lunch we were served was probably the best lunch I've ever had at a conference. Because of that, we were really looking forward to lunch on the second day, but imagine our surprise when we were served it, and it turned out to be almost exactly the same meal...delicious, but two days in a row? Puzzling. Our room was average for the most part, though the sink was cracked, the lining on the tub was pealing and the shower curtain didn't fit (room 1750). The view from the room of the Chicago River and the city was amazing.
January 21, 2013
Rated 5.0 out of 5.0 by Brian0424 Excellent Hotel
Great Value. Great location near Merchandise Mart. Which can be good or bad. Not near the "hot spots" of downtown chicago, but still very convenient to a few restaurants. In and Out parking was very convenient.
January 20, 2013
Rated 4.0 out of 5.0 by afink868 Good location
This hotel is conveniently located near lots of great site seeing, restaurants, and shopping.
January 20, 2013
Rated 4.0 out of 5.0 by Mtoddst Great location
The location is great for those who are coming from out of state and need to get around the city. Numerous restaurants around the area and the theater district is close by. The staff at the hotel was very welcoming and knowledgeable.
January 18, 2013
Rated 5.0 out of 5.0 Great service, courteous staff and very comfortable bed.
Very courteous staff, excellent location proximity to everything u would need is great.
January 15, 2013
Rated 4.0 out of 5.0 by ssideburns Great view... alright bar
This particular holiday inn was probably one of the better ones I have stayed in.
Check in was a breeze, even though my guest and I had arrived to the hotel around 8am.
The concierge service was amazing. He helped us find many locations to eat and visit during our stay. The suggestion of the Shedd Aquarium was the best.
The only issue we encountered was at the sky bar. While the view was really amazing, and the drinks were good, the bar tender that night was not what I expected. I ordered a drink that was listed in the drink book. After watching him look confused at the drink cards on how to mix it for a few minutes, I politely asked for a different order. He then assured me that he could make it. Instead of either drinks which I listed off, he then handed me a different drink than what I had ordered twice. Because of that experience, I don't think I can recommend the sky bar to friends and family.
January 10, 2013
Rated 3.0 out of 5.0 by Staycationer31 Good location
Location was perfect. Nothing fancy. Good food that was brought up to our room from the lobby restaurant. Other than one rude individual at the front desk while checking in, the staff was very friendly and seemed genuinely concerned that everything was satisfactory. Would stay here again if the price was right.
January 7, 2013
Rated 3.0 out of 5.0 by Jdawg2 Good location and value
Rooms need to be updated. Windows leak air. TV is small. Bathrooms are old. Service is great depending on who's at the desk. Old lady is moody, I think she hates her job, everyone else was great. I guess I need to lower my expectations of this place,
January 6, 2013
Rated 5.0 out of 5.0 by BbaxTraveler85 Fantastic Property
Booked a reward night here and was a first time patron. An executive suite was available and the room was huge!! It had an awesome memorable view of the river.
Ordered room service twice and the food was excellent. Staff was quick and friendly.
Very clean room, will be staying here again!
January 6, 2013
Rated 5.0 out of 5.0 by OldMarine One of my most favorite property's to stay at in the USA
Service was impeccable from front desk to breakfast the next morning. This place is top notch.
January 3, 2013
Rated 3.0 out of 5.0 by Foxy40 Dec 2012
Hotel being renovated 2 floors a year. Our room was on 23rd floor, so it was the first floor remodeled.
Cell phone service in the room and restaurant was terrible. Missed calls etc.
Room furniture was worn. Wallpaper peeling off. No refrigerator or microwave.
Restaurant was too expensive, such as $15.00 for an omelet.
Location is good, but next time we'll stay somewhere else.
January 2, 2013
Rated 4.0 out of 5.0 by BobC350 Nice Property and great views
Food was good and reasonable but the drinks were pretty high.
My room was great with city and water views out both South and West windows.
My only real complaint was the parking and access to the room. Parking is at the river level with no valet or elevator. This means you have to drag your luggage up a tall outside staircase then through the lower lobby to ride an elevator to the hotel lobby. Then on the other side of that lobby is the elevator to the rooms.
December 19, 2012
Rated 3.0 out of 5.0 by Omaha34 Regional Director Claims
We use Corporate Lodging cards to check in and pay for our rooms. Everytime I come there I am forced to wait 3x longer than the average customer because the staff hasn''t been trained on how to use a CLC card. This visit I was finally asked (after waiting for 15 minutes) to leave a photo copy of my card and they'd reconcile it over night. Also, they never welcome me as a priority club guest.
December 17, 2012
Rated 4.0 out of 5.0 by Betty28 We hope to come back
When we had a problem with the room, it was handled immediately Pay the extra for a Riverview room. It is fascinating to watch the combination of water & rail traffic going by. With lobby on 15th floor, all the rooms have a great view. Even in the winter in Chicago you are in an enclosed environment to walk thru to the Merchandise Mart Mall and Food Court.
December 16, 2012
Rated 2.0 out of 5.0 by dessi Construction and noise
We reserved a room in this hotel about three months in advance at a special rate. We requested a quiet room. About a month before we arrived we added one more day to the reservation. The hotel raised our rate for each day, so we ended up paying much more than expected. There is currently a construction going on on the 20th floor which starts at 7am each morning (except weekend). We were put in a room close to the construction area. The next day we requested to be moved and we were but the new room was also noisy from what sounded like a construction and the hotel had no explanation for this.
December 15, 2012
Rated 4.0 out of 5.0 by prochoice82 Beautiful View & Comfy Bed
If you are looking for a nice place to stay for business or play in downtown Chicago, you found the right hotel! My husband and I were very pleased with the comfort of the bed, the ability to relax without hearing other guests and the cleanliness of the bathroom. An issue with housekeeping was found in the room, which was handled right away when I brought this to the front desk's attention. Although we did not dine during our stay, the food looked delicious and onlookers could enjoy the calming water wall in the lobby.
December 14, 2012
Rated 3.0 out of 5.0 by dee65355 Best thing is the walkway to Merchandise Mart
The rooms here need updating. The tub had pieces of the finish missing, the tv should be mounted between both beds instead of directly in front of one. The included breakfast is a sham. Your choice for breakfast (this was for two people) is either the breakfast buffet or a $20 credit. Two eggs and a side costs just under $15 so we opted for the buffet, yuck! The scrambled eggs had no flavor, the bagels were stale, the melon was not ripe, the pineapple had the core in it. When we got the bill, the buffet is $22 for one person so in a sense we got a $44 dollar credit.... my question is why were we only offered a $20 credit? I would rather have had a nice continental breakfast than that buffet.
December 14, 2012
Rated 5.0 out of 5.0 by MicksofWindLake Always a good stay..
Every time we stay at the Mart Plaza the stay is excellent. We enjoy the morning swim to get the day started and the evening meal at the bar on the 15th floor is always good along with the view of the city.
December 10, 2012
Rated 4.0 out of 5.0 by DakotaDan Nice Hotel
Nice hotel. Nicely location within Chicago - lots of great places nearby.
December 8, 2012
Rated 4.0 out of 5.0 by KenB Excellent stay
This was among the better Holiday Inn properties that I've stayed in, with both a good location at a good price and pleasant staff. I would not only recommend it but am encouraged to stay here again. The one negative is that the business center was unable to print my boarding pass on either computer; however I expect that this temporary problem has already been fixed.
December 7, 2012
Rated 1.0 out of 5.0 by Bob5620 Bad Experience
Rooms are very dated but the view/location is excellent. Was on 17th floor and we were kept awake by a wedding party conducted on 15th floor.
Hotel property/staff double charged my wife for parking ($40, twice) and despite my complaints have still not contacted me or reimbursed the funds. Very bad experience and will not return.
December 7, 2012
Rated 5.0 out of 5.0 by DA60 Favorite Hotel
I travel to Chicago monthly for work, the HI - Mart is my hotel of choice. Always good service, room is ready when I arrive (early), clean and relaxing environment. Also, I drive a full size van, self parking is a breeze in an open aire area!
December 5, 2012
Rated 3.0 out of 5.0 by irish1234 windy city
Beds were one of the worst for comfort ,as a smoker the trip up and down 2 elevators was way to much,for the price not worth it.
December 5, 2012
Rated 5.0 out of 5.0 by Terry1515 A Great Place in Chicago
I stayed in this hotel when I attended a convention last winter. The location is convenient in downtown Chicago. The hotel room is clean as advertized. And I got a room with great view, especially in the evenings/nights.
I attended the same annual convention this year, and stayed in this same hotel again. Highly recommended.
December 4, 2012
Rated 4.0 out of 5.0 by Angie63 Fine for the weekend
Stayed for a weekend getaway. The hotel has an interesting 2 part entrance but beyond that was as expected. No complaints and nothing really stuck out as over the top special.
December 1, 2012
Rated 4.0 out of 5.0 by IFixComputers Not that picky but the wife is
Probably the nicest Holiday Inn lobby I've ever seen. The restaurant and bar is very convenient and tasty. The rooms were average but better than other Holiday Inn's I've stayed in. Wife complained about the bathroom not being clean enough. I'm a guy... no biggy for me. Definitely a 3 star hotel with a 5 star lobby.
November 29, 2012
Rated 5.0 out of 5.0 by Suse Enjoyable stay.
On-line advance booking easy, welcomewas pleasant and proximity to family worked well.
November 29, 2012
Rated 2.0 out of 5.0 by chicagotraveler Just "OK"...
The biggest concern we had when staying at this property was the parking issue and the location of the actual front desk. There was no parking in the main area so we had to park a level down. You enter the door...go down a long hall, around the corner, down another hall to the elevator. You take that elevator to the next level. Once you get off the elevator, you go around the corner to another elevator. Take that to the 15th floor to check in. Then up to our floor down the hall and around the corner. We had forgotten something in the car and it took a good 15 minutes to get it and get back to the room. The front desk staff was just "ok." I had tickets attached to my room confirmation and accidentally handed them over to the clerk. When i called down to make sure they were still attached the staff member told me that i probably have them and he didn't see them. I called again, got put on hold, and had to physically go down to the front desk and point out that the tickets were right in front of the woman that checked us in. She gave a minimal apology. Bed was comfortable and the accommodations were clean. Great view but the location is a bit of a walk from everything. The fact that parking was $39/night, i think we could have parked in a garage across the street and had less of a walk to our room.
November 23, 2012
Rated 4.0 out of 5.0 by bg42 Nice place, very poor wifi connection
Except for the WIFI internet, everything else (location, room, staff, room service) was just right. The internet connection was useless for getting any work done. Access was very sporadic making it useless for anything but email.
November 23, 2012
Rated 5.0 out of 5.0 by pawwap Location is wonderful, off Michigan but close to everything.
We had a corner room with view in two directions, and it was great to look out at Chicago day and night. The hotel really suits our needs as far as location being only 2 blocks from where family lives. I was concerned about drop-off of luggage and registration, but that was made easy and the doorman/porter was very helpful. We used the lounge on a limited basis and found it fine. The only downside is that in our room, some of the wooden furniture was a bit old and scuffed looking and could use an update.
For being in the Wacker Drive to Michigan Ave. area, this hotel was a great location. We will return next time we visit Chicago (if we can ge in- We have tried before and this was the first time we found availability.)
November 23, 2012