Rated 4.1 out of 5 by 492
Rated 5.0 out of 5.0 by ElayneN Stunning hotel with fabulous views and supreme comfort
This is my hotel of choice in Chicago whether traveling for business or leisure. The customer service and friendliness of all staff is consistent and of the highest level. There is nothing more one could wish for in a hotel: beautiful lobby and wonderfully decorated large rooms. The views are spectacular and the bar offers one of the nicest spots in all of Chicago with a corner skyline view.
I’ve probably stayed here for more than 50 nights in the last several years and hosted meetings, a wedding party and recommended it to my friends. Delivery of impeccable service is the norm coupled with terrific value.
Location is enormously convenient – close to trains and the CTA is in the building adjacent. Parking is onsite.
Management has been extremely helpful and it is a joy just to arrive at the Holiday Inn Mart Plaza . Best deal in Chicago for a gorgeous hotel at great rates
February 19, 2013
Rated 5.0 out of 5.0 by MMM13 Getaway Weekend
I highly recommend!!! I Stayed on the 23rd floor and the view was amazing.
February 18, 2013
Rated 5.0 out of 5.0 by 2013visitor Great River View
The room had all the necessary items. It was very clean and the view of the south branch of the Chicago River was spectacular.
February 16, 2013
Rated 2.0 out of 5.0 by Nothanku Guard your belongings!
We stayed at this hotel for a wedding on February 9th. The whole check-in/drop off is very odd as the lobby is on the 15th floor and parking is below the main level, so it's not easy to drop off your belongings and check in because you are not allowed to leave your vehicle in that area.
The hotel seems to have beautiful views of the city regardless of where you are, however our room was one of the smallest hotel rooms I've ever stayed in. Furniture seems rather beat up and when you sat on the beds, you felt like you were going to hit the floor. Definitely not the quality I'm accustomed to.
About an hour or two into our drive home we realized that we had left a brand new cell phone and charger (still in the box) in the room. We immediately called the hotel and they assured us that the room had not yet been cleaned, but when the housekeeping staff went to check on it, it wasn't there. Clearly noone had access to that room other than hotel staff and we are 100% positive that it was left and knew exactly where it was in the room. I've left things behind in other hotel rooms and have always been successful in recovering them. Unfortunately my son's Ipod was stolen in the lobby only 2 hours before all of this took place. The only thing worse than dishonest people are people who steal and the hotel's "who cares" attitude is unsettling to me. I would not return to this hotel.
February 16, 2013
Rated 1.0 out of 5.0 by Missyt25 Terrible Experience
I stayed at the Holiday Inn Mart Plaza for work for two nights and it was a terrible experience. The hotel was under construction but they failed to notify me of this when I made the reservation. Throughout the day as I was trying to work in my room I had to endure drilling, pounding and shouting from the floors below. The room was literally shaking. I woke up one morning at 5:30 am to drilling two floors below.
Additionally, despite being gone from the hotel one day from 8 am to 3 pm I returned to find my room still not cleaned and no sign of housekeeping on my floor.
All in all I found this hotel to be uncomfortable, loud, disorderly and a terrible value for money. Will never stay there again.
February 14, 2013
Rated 3.0 out of 5.0 by angryFruit Awful week!
Starting with 5 stars, I am subtracting 1 for the noise. If you are a hotel under construction, do not let the construction start at 5 am! The noise was ridiculous, good luck sleeping.
I am subtracting another star for the quality of the room. The toilet ran all night. The shower didn't spray, it was a waterfall out of the faucet. The drain in the bathtub was sticking soo far out of the tub bottom that I tripped over it trying to shower. The heater was soo loud that if you wanted to sleep, you had to turn it off.
After the first night of being there, I asked for a different room for the above reasons. I was told they couldn't move me away from the noise because of the type of room I payed for! Ridiculous! Well after enough yelling them moved me above the noise, but the quality of the room was still just as bad.
I am extremely disappointed in the quality of this hotel, and myself as well as the other 28 people that stayed here during this week will NEVER be back again.
February 13, 2013
Rated 4.0 out of 5.0 by scro6138 Room near the service elevator
I was assigned a room near the service elevator which was very disappointing, it would have been nice if I was given this information at check in. Each morning I was woken up by the noise.
February 6, 2013
Rated 2.0 out of 5.0 by wheresthepoints Watch out for discounted rate if you want points
You will not get points for a stay at this property if you stay a a promotional rate deem "deeply disounted". Unless you are familiar with section 12 of the Priority Club Rewards Terms and Conditions, you will not find out about this until after your stay if at all.
February 5, 2013
Rated 3.0 out of 5.0 by KFBeattie Room needs updating
Great location and friendly staff. The bath tub was chipping and it's time to update the room and bed.
February 4, 2013
Rated 5.0 out of 5.0 by RSHous Great experience, location, accommodations
I stayed three days/two nights at this location in late January, on a business-related stay. The location was central to both business and night life. And some shopping, of course. The facilities were under renovation, and it was clear that my room had already been updated. Great modern lines, stainless steel fixtures, appropriate colors and lighting.
The only downside to staying at this particular time (late January, 2013) was the smell and sound of paint, caulk, carpeting, etc. Gave me a headache, but didn't kill me. Apparently, I'm easy to please.
February 4, 2013
Rated 4.0 out of 5.0 by JohnandRick Uncomfortable bed
The room redocoration is nice, but the beds in our room have obviously not been replaced and are in dire need of replacement. Very uncomfortable.
February 3, 2013
Rated 3.0 out of 5.0 by bunchee Holiday Inn Chicago Mart
If you are at the Chicago Mart and doing a Trade Show this is the most convenient place to stay. Only suggestion is that the restaurant in the hotel is expensive . There are many better choices in the mart for your meals.
February 3, 2013
Rated 5.0 out of 5.0 Beyond My Expectations!
I didn't expect such amazing service from a Holiday Inn, but the staff was very friendly and well-mannered, the room service was delicious, and the view from the room was beautiful. I only wish the rooms had a refrigerator, but other than that I loved it! I would definitely stay there if I returned to Chicago.
February 2, 2013
Rated 2.0 out of 5.0 by RC91765 A/C too loud, Shower too weak
Stayed here last week during a trade show in Jan. The A/C noise is too loud and turns off and on every 20 min when temp is set to 73 degree, wakes me up at night. The shower is too weak, takes a long time to get clean. Other than that, room is clean, view is good, service is good.
January 30, 2013
Rated 5.0 out of 5.0 by Vibbs Great Experience
I have stayed at this hotel twice now. The staff was friendly both times, the room was clean and quiet, and the Cityskape Bar is a nice place to unwind. A cab ride to anywhere you want to go is less than 10 dollars.
January 28, 2013
Rated 3.0 out of 5.0 by lulabella parking a pain
The Parking situation is deplorable. No good way to get to the parking lot without going outside and down steps. In the winter that is trecherous. Bring back valet or figure a way to better help your customers.
January 28, 2013
Rated 4.0 out of 5.0 by ddwhite98 Very Nice but a few surprising inconsistencies
The hotel starts on the 15th floor of the Chicago Sun Times building - There is an amazingly beautiful lobby up there complete with a city-view bar and very nice looking restaurant. The hotel has a HUGE pool (you could literally do laps in it), but no hot tub. It has a nice fitness center as well ~ all on the 16th floor. The conference center is in the 'basement' (14th floor). The lunch we were served was probably the best lunch I've ever had at a conference. Because of that, we were really looking forward to lunch on the second day, but imagine our surprise when we were served it, and it turned out to be almost exactly the same meal...delicious, but two days in a row? Puzzling. Our room was average for the most part, though the sink was cracked, the lining on the tub was pealing and the shower curtain didn't fit (room 1750). The view from the room of the Chicago River and the city was amazing.
January 21, 2013
Rated 5.0 out of 5.0 by Brian0424 Excellent Hotel
Great Value. Great location near Merchandise Mart. Which can be good or bad. Not near the "hot spots" of downtown chicago, but still very convenient to a few restaurants. In and Out parking was very convenient.
January 20, 2013
Rated 4.0 out of 5.0 by afink868 Good location
This hotel is conveniently located near lots of great site seeing, restaurants, and shopping.
January 20, 2013
Rated 4.0 out of 5.0 by Mtoddst Great location
The location is great for those who are coming from out of state and need to get around the city. Numerous restaurants around the area and the theater district is close by. The staff at the hotel was very welcoming and knowledgeable.
January 18, 2013
Rated 5.0 out of 5.0 Great service, courteous staff and very comfortable bed.
Very courteous staff, excellent location proximity to everything u would need is great.
January 15, 2013
Rated 4.0 out of 5.0 by ssideburns Great view... alright bar
This particular holiday inn was probably one of the better ones I have stayed in.
Check in was a breeze, even though my guest and I had arrived to the hotel around 8am.
The concierge service was amazing. He helped us find many locations to eat and visit during our stay. The suggestion of the Shedd Aquarium was the best.
The only issue we encountered was at the sky bar. While the view was really amazing, and the drinks were good, the bar tender that night was not what I expected. I ordered a drink that was listed in the drink book. After watching him look confused at the drink cards on how to mix it for a few minutes, I politely asked for a different order. He then assured me that he could make it. Instead of either drinks which I listed off, he then handed me a different drink than what I had ordered twice. Because of that experience, I don't think I can recommend the sky bar to friends and family.
January 10, 2013
Rated 3.0 out of 5.0 by Staycationer31 Good location
Location was perfect. Nothing fancy. Good food that was brought up to our room from the lobby restaurant. Other than one rude individual at the front desk while checking in, the staff was very friendly and seemed genuinely concerned that everything was satisfactory. Would stay here again if the price was right.
January 7, 2013
Rated 3.0 out of 5.0 by Jdawg2 Good location and value
Rooms need to be updated. Windows leak air. TV is small. Bathrooms are old. Service is great depending on who's at the desk. Old lady is moody, I think she hates her job, everyone else was great. I guess I need to lower my expectations of this place,
January 6, 2013
Rated 5.0 out of 5.0 by BbaxTraveler85 Fantastic Property
Booked a reward night here and was a first time patron. An executive suite was available and the room was huge!! It had an awesome memorable view of the river.
Ordered room service twice and the food was excellent. Staff was quick and friendly.
Very clean room, will be staying here again!
January 6, 2013
Rated 5.0 out of 5.0 by OldMarine One of my most favorite property's to stay at in the USA
Service was impeccable from front desk to breakfast the next morning. This place is top notch.
January 3, 2013
Rated 3.0 out of 5.0 by Foxy40 Dec 2012
Hotel being renovated 2 floors a year. Our room was on 23rd floor, so it was the first floor remodeled.
Cell phone service in the room and restaurant was terrible. Missed calls etc.
Room furniture was worn. Wallpaper peeling off. No refrigerator or microwave.
Restaurant was too expensive, such as $15.00 for an omelet.
Location is good, but next time we'll stay somewhere else.
January 2, 2013
Rated 4.0 out of 5.0 by BobC350 Nice Property and great views
Food was good and reasonable but the drinks were pretty high.
My room was great with city and water views out both South and West windows.
My only real complaint was the parking and access to the room. Parking is at the river level with no valet or elevator. This means you have to drag your luggage up a tall outside staircase then through the lower lobby to ride an elevator to the hotel lobby. Then on the other side of that lobby is the elevator to the rooms.
December 19, 2012
Rated 3.0 out of 5.0 by Omaha34 Regional Director Claims
We use Corporate Lodging cards to check in and pay for our rooms. Everytime I come there I am forced to wait 3x longer than the average customer because the staff hasn''t been trained on how to use a CLC card. This visit I was finally asked (after waiting for 15 minutes) to leave a photo copy of my card and they'd reconcile it over night. Also, they never welcome me as a priority club guest.
December 17, 2012
Rated 4.0 out of 5.0 by Betty28 We hope to come back
When we had a problem with the room, it was handled immediately Pay the extra for a Riverview room. It is fascinating to watch the combination of water & rail traffic going by. With lobby on 15th floor, all the rooms have a great view. Even in the winter in Chicago you are in an enclosed environment to walk thru to the Merchandise Mart Mall and Food Court.
December 16, 2012