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Rated 4.1 out of 5 by 984 reviewers.
Rated 5.0 out of 5.0 Excellent views and very accommodating Very friendly service, very secure location and well monitored. Staff was very accommodating and the lounge area is Awesome! May 4, 2015
Rated 4.0 out of 5.0 by Good overall Was a little thrown off when I found out the room was reserved but not paid for when I went to check in. I was under the assumption that I had reserved AND paid for the room in advance with my companies credit card. Since I didn't have my company card when I was checking in I had to put the room on my own credit card and now have to go through a reimbursement process. It a bit of an inconvenience. Otherwise, I enjoyed my stay. May 4, 2015
Rated 5.0 out of 5.0 by Surprise and Delight! Spent the weekend at this Holiday Inn and got much more than I expected. The rooms are clean and new looking, all the typical stuff of a nice hotel. The two things that surprised me the most: 1. They have a bar on the corner of the building overlooking the river. Probably one of the nicest views of the city! 2. The restaurant had great food! We ended up eating there twice just for the ease of it but both meals were great. And kids 12 and under eat free if you get a coupon from the front desk. Only complaint was $35 a day parking (typical for Chicago) and there is construction outside that made it a bit of a challenge to get there. But otherwise it was very nice. I'd go back! May 2, 2015
Rated 4.0 out of 5.0 by Clean, Comfortable Hotel I stayed here during a weekend trip to Chicago and was pleased with the overall experience. The area is expensive, but the hotel was a good value. The walkway between the hotel and Merchandise Mart was extremely convenient and a huge perk for winter stays (no need to go outside to catch the L). The staff were very kind and accommodating. Wifi was fast and reliable. April 29, 2015
Rated 1.0 out of 5.0 by AVOID AT ALL COSTS I arrived to check in promptly at 3pm as recommended. The credit card on file had yet to be charged, and upon finding this out I was berated (by a manager) and treated as if I were a criminal!She raised her voice, rolled her eyes... At one point the woman helping me walked away mid conversation and left me alone at a desk for almost 15 minutes with no explanation. It was an hour before I was let into my room, and I still have no idea why. My room was dirty when I arrived, the office chair had a strange crusty white substance splattered all over, and a lipstick rimmed glass was in the bathroom. Room service took 2 hours to arrive, and when it did the order was incomplete and cold. Your hotel RUINED what should have been a relaxing visit to Chicago. Thanks a lot! April 28, 2015
Rated 5.0 out of 5.0 by A Great Value with Great Customer Service If you are looking for a convenient place to stay, this hotel is just the spot. Wonderful staff, clean rooms, great amenities. April 24, 2015
Rated 5.0 out of 5.0 by Helpful Staff and very clean room Overall, our stay was quite nice with helpful, courteous staff and an immaculate room. A couple of glitches, however. We chose the mobility handicapped room because I use a wheelchair. The bathroom/shower are were adequate size and configuration, but the toilet was not ADA height(very low) and the under-the-sink are was not open for a person in a wheelchair to roll under. Additionally, it took 3 tries to get the parking validation process to work. This meant going to the car, not being able to get out, having to re-park, get another pass, etc. 3 times! April 23, 2015
Rated 4.0 out of 5.0 by Breakfast Breakfast was not only excellent and a good value, but the staff were thoughtful and remembered me throughout my stay! What fun to be "mothered" at my age. April 22, 2015
  • 2015-05-05T12:07:37.888-05:00
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