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Rated 4.2 out of 5 by 1141 reviewers.
Rated 5.0 out of 5.0 Pleasant stay. The hotel was very busy with the casual furniture show and we did arrive early. The employees were very helpful and accommodating under the circumstances. They got us in our rooms in a timely manner. This is not my first visit and I'm sure it won't be the last. Tricia October 2, 2015
Rated 5.0 out of 5.0 by Love the bed pillows; loved the service The doorman was so pleasant and helpful. We were able to get cab service quickly and were helped with luggage when arriving and leaving. The staff at the reservation desk was always helpful and pleasant. The staff in the store was very helpful and in fact went out of their way to go get more yogurt when they were out of our favorite. The cleaning staff was also pleasant and took care of our room even when we didn't leave until afternoon. We will stay again and again as we are in Chicago! October 1, 2015
Rated 3.0 out of 5.0 by Room size was ok. Stayed for three nights, beds were ok as were the pillows. The bathroom was small and every time I used the toilet my elbow would hit the toilet paper holder, it was in a odd spot, so close to it!!! We would have a night cap each night at the beautiful hotel bar ( staff very nice) and bring back to room, the maid service never picked up any of the glasses, just left them lying around, I thought that was odd. Also in the midst of getting ready to check out of room ( ie packing) we had a knock at the door from two men saying they needed to get in room to measure a corner, thought that was extremely odd so I called front desk and they said it was legit. They should not have been bothering guests, it should've waited until guests were out of room. Last, the hotel is in a good location but very hard to find, half the cabbies had no idea where it was. October 1, 2015
Rated 2.0 out of 5.0 by Sept 2015 stay Really nice reception area, good location and nice rooms. The only drawback (but big enough that I would not stay there again) is the lack of sleep. Both nights kept away by guests next door (different guests each night) as walls must be very thin. Not the fault of the other guests, they were only talking conversationally, but it was like they were in the room. Probably difficult to fix. October 1, 2015
Rated 4.0 out of 5.0 by Great stay in Dowtown This Holiday Inn property is very nice with your typical room amenities and accommodations. The staff is very friendly and available to assist. The hotel actually begins on the 15th floor of the building which for some can be slightly annoying as you need to take separate elevators to the 15th floor then a different bank of elevators to your room. There is a nice lounge/bar on the 15th floor with great views of downtown Chicago. Stayed 5 nights and overall it was a nice experience and will stay at this property again. September 28, 2015
Rated 5.0 out of 5.0 by Satisfied customer for 10 years I am always happy to stay at the HI Merch Mart. The staff is outstanding, Phylis, Carmen, and Loreta up front are always super friendly and ever so helpful. Nerita, Rachel, and Antenor in the restaurant are the best. The rest of the staff are also due for praise but I don't know everyones name. Keep up the excellent work. September 28, 2015
Rated 5.0 out of 5.0 by Great location! Stayed here for 2 nights for conference, and the service, staff, room cleanliness were excellent. The location is the best! Walking distance to most places, marketplace is next door, train is just minutes away, taxis always on standby in the fron of the building. I did not use the shuttle from the airport beause I rented a car, and this hotel has parking on site, but my co-worker had a very good experience with the shuttle. September 28, 2015
Rated 5.0 out of 5.0 by 安全、快適なホテル 立地がよく、眺望もよし。 安全で、快適なホテルです。 昨年も利用し、今年も再び訪れました。 シカゴ訪問時には、また利用したいホテルです。 September 26, 2015
  • 2015-10-03T12:03:59.799-05:00
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  • loc_en_US, sid_CHIPL, prod, sort_default
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