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Rated 4.1 out of 5 by 685 reviewers.
Rated 5.0 out of 5.0 by Great Room with a GREAT View... We usually stay at this Hotel every year because it is so close to the Chicago Collective Men's Show for us. The staff is always very courteous and helpful. This past July we had our best room setup & beautiful view ever!! Would recommend these guys to anyone who wants to be in close proximity to the Merchandise Mart. August 19, 2014
Rated 4.0 out of 5.0 by clean and great location Clean room. Have been here four years in a row. Got a newly renovated room that was clean. August 18, 2014
Rated 5.0 out of 5.0 by Downtown Chicago Let me start off by saying, this was not my first choice for my stay in Chicago. Unfortunately, I waited too long to book where I had planned to stay and the other hotels were booked. I am really glad. Upon my arrival I was greeted promptly and recognized as an IHG Rewards member. When asked about my room preference (king bed), I was offered a room upgrade (which I accepted). Upon entering our room, my wife and I were truly impressed with the room and the view! We were in walking distance to many attractions, Navy Pier, the water shuttle, and the train (that took us to the Cubs game). The restaurant and bar in the hotel were nice, moderately priced and the bartender was great. For business or pleasure, I would recommend this hotel. Thank you for making our stay so delightful and memorable. August 18, 2014
Rated 4.0 out of 5.0 by !st time staying Great location and staff. 1st time staying here. Would recommend to friends. August 18, 2014
Rated 4.0 out of 5.0 by good location A good value hotel in a good location. The downstairs doorman was ignoring customers but otherwise the stuff was nice. August 18, 2014
Rated 4.0 out of 5.0 by Good stay Nice hotel. Good location. Room was comfortable. Staff was nice. August 18, 2014
Rated 2.0 out of 5.0 by The Worst Stay The staff did not recognize me as a platinum member, so I could not have any upgrade and no additional complementary service. Sleep quality was really poor. Our next room guests were running, shouting and watching TV with extremely loud volume until around 2:00 am. After calling to front desk, they were quiet, but my wife and I could not sleep at all. If there is a party, hotel staff should provide a corner room and manage them as well. August 16, 2014
Rated 5.0 out of 5.0 by Excellent view of Chicago and the Chicago River A little concerned about new building being built in front of the Holiday Inn hope it doesn't block the view. The staff was very nice and knowledgeable. The bathroom could use a little sprucing up but otherwise the room was nicely furnished and clean. August 15, 2014
Rated 5.0 out of 5.0 by Short stay Comfortable bed and room, friendly service. Convenient location to Chicago loop. Restaurants were reasonably priced for downtown Chicago. August 15, 2014
Rated 5.0 out of 5.0 by Phenominal Service Although the day did not start well, the service made up for it. After calling the day before my arrival to ensure that I could valet my car, attend my 8 am meeting, then check-in at night would not be a problem - it was a problem. At 7:45 am when I arrived, I was told they could not take my car and I would have to go park in a lot. Needless to say, I was late for my meeting. When I returned to the hotel at 8 pm to check-in, they did comp my valet charge to cover the parking I had to pay for. Exhausted, I finally went to my room - only to find that the bed had not been made. Back to the desk I went to ask for another room. At this point they put me in a room on the top floor overlooking the city - spectacular room and view. The manager also sent a voucher for 2 to the breakfast buffet, which by the way is $22 per person - yikes! All in all, a fabulous hotel, great location, wonderful service. August 14, 2014
Rated 4.0 out of 5.0 by Nice and Clean: Only 1 problem The only problem I had with this hotel is the walls are very thin (At least on the 20th floor). I could hear the couple talking in the room next to me. Everything else was great. August 14, 2014
Rated 5.0 out of 5.0 by Consistently a wonderful place to stay in Chicago! Always have a good experience here with friendly staff, cleanly accomodations, great location next to river! Thanks so much! August 14, 2014
Rated 5.0 out of 5.0 by This was my best stay in any hotel.....ever! From the start of my visit to Chicago, to the last day my experience was like none other-in a positive way. I arrived earlier than scheduled but the hotel went out of their way to ensure that I felt welcomed. I was allowed to check in hours early. The room was spotless and well stocked with amenities. When I ran out of coffee, the maid gave me additional packs and said, " I know you like your coffee. I will make sure to put a few more in your room." The front desk staff were thorough, and never seemed to be rushed. I had no family there with me for my graduation to snap pictures. Russell, and the other two concierges took pictures of me in my cap and gown which I will treasure. This hotel definitely knows how to stay professional and still give that warmth that travelers need to make their stay memorable.Every one there was friendly and informative about the local landmarks. I didn't get lost a single time although I have been known to get lost on a one way street! I would recommend this hotel and it's staff to anyone. I will definitely be staying at this location on future trips to Chicago. Thank you for such a pleasant experience. August 14, 2014
Rated 5.0 out of 5.0 by Simply nice! Good location. Be careful if you're looking for a view, since construction is going on in front of the hotel. August 13, 2014
Rated 4.0 out of 5.0 by Good for business and to visit Chicago City Center Great location, confortable, nice views of the city August 12, 2014
Rated 5.0 out of 5.0 by Above and Beyond!!! I was part of the Dunn-Hammer wedding party this past weekend. Your service was beyond comparison to any I have ever received. My train was late which made me very rushed to get to the wedding Friday afternoon, and your concierge and front desk staff were incredibly accommodating. They called me later in the evening to tell me they had checked me in!! I would stay there again in a heartbeat, and I will recommend the Chicago-Mart River Plaza North to anyone who asks!!! Thank you again for all you did for us. August 12, 2014
Rated 4.0 out of 5.0 by Fantastic hotel with some valet issues Had a wonderful room with an incredible view of the Chicago River and skyline. Loved everything about our experience at this Holiday Inn.... except for the Valet and parking situation. Not sure if it was simply a bad weekend (Lollapallooza was in town), but the valet service needs to be addressed ASAP. Only reason I would have second thoughts about staying at this hotel again. Otherwise, everything was wonderful! August 12, 2014
Rated 5.0 out of 5.0 by Great experience The location is very convenient , has a good view, the room is very clean, staffs are always helping August 12, 2014
Rated 5.0 out of 5.0 by Great hotel with a great location and incredible views Will definitely stay here on our next visit to Chicago. Staff were wonderful. The location is perfect. And the views from the restaurant are incredible. August 11, 2014
Rated 5.0 out of 5.0 by Excellent Service, Great location We thoroughly enjoyed our visit to Chicago. The hotel is centrally located so we could walk down to Millennium Park, Navy Pier and the theatre district. The IHG staff were very helpful. Nick helped us arrange for the Boat tour and then helped us postpone the tickets. Overall, we had a great time at the hotel and in Chicago. August 11, 2014
Rated 5.0 out of 5.0 by Excellent Service!! Manager Tony went above and beyond to make our stay comfortable and stress free! August 11, 2014
Rated 5.0 out of 5.0 by Better than expected Used points and platinum membership free night for a cheap trip to chicago. This is the first time I've received the complementary upgrade as part of my status. The room was spacious, clean, and comfortable. Only had a minor maintenance issue (batteries replaced on AC unit control) which was resolved very quickly, within minutes of calling. The hotel staff was very friendly and did accommodate a very early check in. The hotel lobby is on the 15th floor of the building so I can imagine that just about every room will have some sort of view even if its of the city. I'd definitely return next time I'm in the area. August 10, 2014
Rated 5.0 out of 5.0 by stay excellen experience I really cannot complain about any services or amenities August 9, 2014
Rated 5.0 out of 5.0 by First visit Excellent services, good environment, comfortable room. Food okay, but too expensive. Did not greet IHG member, IHG exclusive and did not ask for saving the points. Ask for gratitude while providing the bill. August 8, 2014
Rated 2.0 out of 5.0 by A place to sleep, but not much more In general, the cleanliness was about average, but the staff was very rude. There was more than 1 light burned out in the room we were staying in. The remote for the tv was ridiculous (basically a game controller that they had hooked to the tv and you were supposed to guess what buttons to push) and the internet was very slow. The pool was clean and warm, but there were no extra towels to use. On the other hand, it was quiet and not a bad place to sleep. August 8, 2014
Rated 5.0 out of 5.0 by Staff Excellent response to questions, provided wanted items, very helpful in giving city directions and awareness to areas. August 8, 2014
Rated 2.0 out of 5.0 by Disappointed with Service at Check-In I wanted to start by saying that the bell hop and valet were awesome. They were extremely helpful and very friendly. Housekeeping was very helpful and extremely efficient. My issues are with the lack of communication between staff. When I had called to make my reservation I was part of a wedding block because I needed two rooms together and I was told they could not guarantee two adjoining rooms I decided to reserve a suite. I was told that I could not get the discount pricing because it was not the standard room that was part of the wedding block. I was fine with that, however I learned that I could get a AAA discount since I was a member. I called back the day after my reservation was made to inquire about the AAA discount. I was told " to show my card at check-in and they will give you the discounted rate". My husband called to ask a question about the room two weeks prior to us checking in and figured he would double check about the AAA rate since my confirmation email did not reflect this. Again he was told to show card at check-in. Needless to say when we checked in I was told that had to be taken care of when I made the reservation. I do not understand why no one told me that to begin with and I would have cancelled my reservation and made a new one to reflect the discount. I was told during my stay that there was nothing that could be done after the fact. August 7, 2014
Rated 5.0 out of 5.0 by People make the difference! The staff at the Mart Plaza Holiday Inn are happy, friendly and accommodating to the guest's every need and wish. Combining this quality with the pleasant and comfortable surroundings of this hotel property makes this hotel the ultimate destination when we visit Chicago! August 7, 2014
Rated 5.0 out of 5.0 by Great comfort and views The rooms were very comfortable and had a wonderful view of the city. The staff was very friendly and helpful. August 5, 2014
Rated 4.0 out of 5.0 by Mainly good but some drawbacks noisy air-conditioning - cannot switch off - need earplugs. Intermittant internet - sometimes no connection available - needed to be patient! Room not ready until 2.30pm, despite saying check-in is from 2pm. Pillows very very high - would advise to bring own! Plug in bath set to not plug in to enable a bath to be taken - which I needed for relaxation. Appreciate the need to conserve water by showering, but would have liked a bath option. Breakfast one day, was sat in a corner and other people who had seated after me were being served before me, so had to call over staff to get waited on. On plus side, the Concierge was extremely helpful and seemed to genuinely care and the hotel conferencing facilities were very good, along with very good meals. August 4, 2014
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