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Rated 4.1 out of 5 by 721 reviewers.
Rated 2.0 out of 5.0 by No cancel policy will cost you $$$ My travel plans changed bringing me into the city a day later than my reservation so I called to cancel one night. Reservations person was curt, inflexible and unwilling to cancel one night. Nice hotel, great restaurant, have stayed there often, bu will never confirm a two night stay there again because of their no cancellation policy. March 19, 2013
Rated 5.0 out of 5.0 by Great Time in Chicago at the Holiday Inn Hi - we went to this Holiday Inn because of the access to the Merchandise Mart. The access was very easy, the room was really very nicely done and we would do this again. Beautiful views and lovely lobby. I would strongly suggest staying here to anyone. March 16, 2013
Rated 1.0 out of 5.0 by Wonderful experience! We enjoyed our stay very much. We chose the pre-pay parking package and it worked out extremely well. The hotel staff, house keeping, bell hops, and concierge service were all very polite and extremely helpful. I love the location at the intersection of the rivers downtown; we were close to a lot of restaurants, shopping, and attractions. The room was very nice, the bed extremely comfortable, and the décor updated. Thank you Holiday Inn Chicago-Mart Plaza for making our stay an enjoyable one! March 16, 2013
Rated 3.0 out of 5.0 by You get what you pay for! Got a very good price for a good location in downtown Chicago. The room was clean, but pretty beat with lumpy pillows and a lumpy mattress. Looks like it hadn't been signficantly renovated in many years. A nice restaurant and bar there. Exercise room was big, but not much by way of wiight-lfting equipment. March 14, 2013
Rated 5.0 out of 5.0 by Beautiful View This is the third year we have stayed at this Holiday Inn location. We were greeted as Priority Club members and given excellent treatment. The room was beautiful. We had the best view ever and it was during a snowstorm. Felt like we were on the Polar Express. Had a wonderful time. The only downside is the parking. It is not easy entering the hotel from the parking lot. March 11, 2013
Rated 2.0 out of 5.0 by Not a good experience The room was larger than any other chicago hotel ones, which was great, and the location was great for me to do some shopping and use the amtrak service to get there. However, there are many things which disappointed me. It didn't have a microwave. I'm not sure whether the room was cleaned before I stayed - all the furnitures were dusty. Although the room light was not that bright, I could see the dust everywhere on the tables and chairs. The toilet cover was dirty, too. The staff at the reception was very rude though the manager later took care of the issue. I asked the room with the view, but with no luck. I like HI or HIE in general. However, I don't think I will stay here again and recommend it to my friends with the price I paid and the service I got. I'd rather go back to other hilton hotels in downtown chicago. March 10, 2013
Rated 5.0 out of 5.0 by Easy access at a great value This hotel has a great location as it is just across the Chicago River from the Loop and adjacent to the Merchandise Mart. The pool area was wonderful, although a hot tub would have made it even better. I was able to get a great rate online which helped make the final cost look good even with an expensive parking fee. March 6, 2013
Rated 5.0 out of 5.0 by Love the remodel Stayed in a newly remodeled room overlooking the river. The remodel looks great. Views, as always, were wonderful too. Be sure to check out Bavette's restaurant near the hotel. March 5, 2013
Rated 4.0 out of 5.0 by Great Location, Small Rooms, overall good value We have stayed at this hotel on two separate visits. My husband and I both do work in the city and really like the location for professional purposes, but also for our leisure/relax time as well. Great view from the cityscapes lounge/bar in the evening, and the food was fairly good. However, *some of the staff on both visits were a little snippy and we felt like they spoke down to us, particularly one of the male managers at the reception/front desk. The restaurant and bar staff were great though. The rooms are a little small, but for the location and price - that was expected. Overall, we will continue to come back due to the overall value, unless we find something better. March 5, 2013
Rated 3.0 out of 5.0 by We Tried I haven't stayed at a holiday in awhile. The bell man and concierge services at the hotel were very nice and helpful. Our room however, had a adjoining door and we could hear EVERYTHING next door. It was disturbing. I called to management to complain and switch rooms and they did nothing. When we ordered room service for breakfast the first time it was very good. The next time they got our order wrong and gave us ham in our breakfast order and we're vegetarians. They did take it back. However, I wasn't feeling great that day after eating the meat thinking it was something else. The bed in the room was decent and we had a nice view. I will think long and hard before I go back again. March 3, 2013
Rated 5.0 out of 5.0 by Pleasantly surprised! I was pleasantly surprised at how lovely this hotel was! My room had a lovely view of the city, it was extremely quiet and comfortable. The bed was very hard and not particularly comfortable. The towels were not plush and the heating system was old and noisy. The staff could not have been more pleasant or accommadating and over all it was a bargain for Chicago!!! Breakfast was not included and it is always a plus to have a free breakfast! I would definitely recommend this hotel and I would stay there again! March 2, 2013
Rated 5.0 out of 5.0 by what a view this is the 3rd time and 2nd in rm 2312. What a town! March 1, 2013
Rated 3.0 out of 5.0 by It was nice but could have been alitte bit more relaxing There city view room with the king bed that over looks the chi river and dt chi had uncomfortable pillows and sheets on top of the cheap bathroom and tub that a small low class one star place would have. I did think the building was nice but not the actual room and board . February 28, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel and Great Views This was my first time staying at the Holiday Inn Chicago-Mart Plaza, and I was extremely pleased with my stay. The hotel was very clean, and my corner room was huge!. The wraparound windows provided great views of the Chicago skyline. I did not eat dinner at the restaurant, but i did for breakfast. The food was great! I think that this will now be my go-to hotel whenever I need to travel to Chicago in the future. February 27, 2013
Rated 4.0 out of 5.0 by not bad, comfortable. cold pool! A group on deal got me a good deal on this hotel. Took my daughter whose primary concern was swimming. The pool was very cold; I would say low 70's at best. We tried to brave the temps but too cold. Went and told the front desk who said they would have someone check it out right away. We went back an hour or two later but it was no better at all. So, that was pretty disappointing, especially to my 11 year old daughter. Ordered room service. She got a grilled cheese, it was on the burnt side, well-done. Not so good and they include gratuity and taxes so the 5 dollar kids meal is closer to 8 bucks. I wasn't too hungry so I ordered a kids pizza which was just a microwave pizza, so you can imagine how that tasted. Room was clean though, nice bathroom. Heat kicked on every few minutes which was kind of annoying, but we got used to it. Decent view of the city and it was quiet so not a bad value for the money if it's under 100 bucks! February 27, 2013
Rated 4.0 out of 5.0 by Updated accomodations We stay here every time we travel to Chicago. This is a very nice Holiday Inn. The rooms have been updated. They are clean and comfortable. The "gift" for being a Priority Club member was comical. There was quite a fuss made over us...then gave us 1 bottle of warm water and a single serving bag of M&Ms. Why bother? Silly...give your guests free coffee or % off breakfast... February 24, 2013
Rated 5.0 out of 5.0 by Convenient and comfortable We spent two nights and found the hotel very comfortable. Bedding was excellent, pillows were numerous and of varying softness (labelled as such). We did not take advantage of the pool or fitness center but both looked quite adequate. View was excellent from our room as well as from the bar. We had a late-night dinner at the bar and thoroughly enjoyed the food. Amount and quality was just right. The hotel's proximity to the train line was an added bonus. Will definitely stay there again. February 24, 2013
Rated 5.0 out of 5.0 by Great view; helpful staff I stayed a week while assisting my daughter post surgery. The staff was helpful & friendly, and responded quickly to any problem. When we discovered construction work above our room, they graciously moved us to a higher floor. We enjoyed a great view of the Chicago River and Willis Tower. Even on floor 23, we could hear the El Train at night, but keeping the fan on continuous blow minimized that. We had no siren or street noise--rare for Chicago Loop. A bonus for us: easy access to the CTA through the Merchandise Mart, plus the food court. I could bring in food without getting out in the snow and cold. I would gladly stay here again. February 24, 2013
Rated 5.0 out of 5.0 by Great View We have stayed here a few times when visiting our son in Chicago. This is a nice hotel with great views overlooking the Chicago River. The location is just west of the shopping on Michigan Avenue and is within walking distance if you don't mind walking several blocks. Taxis don't ever seem to be a problem, so it is easy to catch one if you don't want to walk and there is a L stop at Merchandise Mart. There is a small food court attached to the Mart too. The best kept secret of this hotel is the bar located on the 15th floor of the building which is also the lobby of the hotel. What a nice view of the city from the bar, no need to go to the top of the Hancock Tower for a view. We will be staying at this hotel again on future trips to Chicago! February 19, 2013
Rated 5.0 out of 5.0 by Stunning hotel with fabulous views and supreme comfort This is my hotel of choice in Chicago whether traveling for business or leisure. The customer service and friendliness of all staff is consistent and of the highest level. There is nothing more one could wish for in a hotel: beautiful lobby and wonderfully decorated large rooms. The views are spectacular and the bar offers one of the nicest spots in all of Chicago with a corner skyline view. I’ve probably stayed here for more than 50 nights in the last several years and hosted meetings, a wedding party and recommended it to my friends. Delivery of impeccable service is the norm coupled with terrific value. Location is enormously convenient – close to trains and the CTA is in the building adjacent. Parking is onsite. Management has been extremely helpful and it is a joy just to arrive at the Holiday Inn Mart Plaza . Best deal in Chicago for a gorgeous hotel at great rates February 19, 2013
Rated 5.0 out of 5.0 by Getaway Weekend I highly recommend!!! I Stayed on the 23rd floor and the view was amazing. February 18, 2013
Rated 5.0 out of 5.0 by Great River View The room had all the necessary items. It was very clean and the view of the south branch of the Chicago River was spectacular. February 16, 2013
Rated 2.0 out of 5.0 by Guard your belongings! We stayed at this hotel for a wedding on February 9th. The whole check-in/drop off is very odd as the lobby is on the 15th floor and parking is below the main level, so it's not easy to drop off your belongings and check in because you are not allowed to leave your vehicle in that area. The hotel seems to have beautiful views of the city regardless of where you are, however our room was one of the smallest hotel rooms I've ever stayed in. Furniture seems rather beat up and when you sat on the beds, you felt like you were going to hit the floor. Definitely not the quality I'm accustomed to. About an hour or two into our drive home we realized that we had left a brand new cell phone and charger (still in the box) in the room. We immediately called the hotel and they assured us that the room had not yet been cleaned, but when the housekeeping staff went to check on it, it wasn't there. Clearly noone had access to that room other than hotel staff and we are 100% positive that it was left and knew exactly where it was in the room. I've left things behind in other hotel rooms and have always been successful in recovering them. Unfortunately my son's Ipod was stolen in the lobby only 2 hours before all of this took place. The only thing worse than dishonest people are people who steal and the hotel's "who cares" attitude is unsettling to me. I would not return to this hotel. February 16, 2013
Rated 1.0 out of 5.0 by Terrible Experience I stayed at the Holiday Inn Mart Plaza for work for two nights and it was a terrible experience. The hotel was under construction but they failed to notify me of this when I made the reservation. Throughout the day as I was trying to work in my room I had to endure drilling, pounding and shouting from the floors below. The room was literally shaking. I woke up one morning at 5:30 am to drilling two floors below. Additionally, despite being gone from the hotel one day from 8 am to 3 pm I returned to find my room still not cleaned and no sign of housekeeping on my floor. All in all I found this hotel to be uncomfortable, loud, disorderly and a terrible value for money. Will never stay there again. February 14, 2013
Rated 3.0 out of 5.0 by Awful week! Starting with 5 stars, I am subtracting 1 for the noise. If you are a hotel under construction, do not let the construction start at 5 am! The noise was ridiculous, good luck sleeping. I am subtracting another star for the quality of the room. The toilet ran all night. The shower didn't spray, it was a waterfall out of the faucet. The drain in the bathtub was sticking soo far out of the tub bottom that I tripped over it trying to shower. The heater was soo loud that if you wanted to sleep, you had to turn it off. After the first night of being there, I asked for a different room for the above reasons. I was told they couldn't move me away from the noise because of the type of room I payed for! Ridiculous! Well after enough yelling them moved me above the noise, but the quality of the room was still just as bad. I am extremely disappointed in the quality of this hotel, and myself as well as the other 28 people that stayed here during this week will NEVER be back again. February 13, 2013
Rated 4.0 out of 5.0 by Room near the service elevator I was assigned a room near the service elevator which was very disappointing, it would have been nice if I was given this information at check in. Each morning I was woken up by the noise. February 6, 2013
Rated 2.0 out of 5.0 by Watch out for discounted rate if you want points You will not get points for a stay at this property if you stay a a promotional rate deem "deeply disounted". Unless you are familiar with section 12 of the Priority Club Rewards Terms and Conditions, you will not find out about this until after your stay if at all. February 5, 2013
Rated 3.0 out of 5.0 by Room needs updating Great location and friendly staff. The bath tub was chipping and it's time to update the room and bed. February 4, 2013
Rated 5.0 out of 5.0 by Great experience, location, accommodations I stayed three days/two nights at this location in late January, on a business-related stay. The location was central to both business and night life. And some shopping, of course. The facilities were under renovation, and it was clear that my room had already been updated. Great modern lines, stainless steel fixtures, appropriate colors and lighting. The only downside to staying at this particular time (late January, 2013) was the smell and sound of paint, caulk, carpeting, etc. Gave me a headache, but didn't kill me. Apparently, I'm easy to please. February 4, 2013
Rated 4.0 out of 5.0 by Uncomfortable bed The room redocoration is nice, but the beds in our room have obviously not been replaced and are in dire need of replacement. Very uncomfortable. February 3, 2013
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