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Rated 4.1 out of 5 by 685 reviewers.
Rated 3.0 out of 5.0 by Nice hotel, not so attentive staff Check in process was easy and we were able to check in early which was much appreciated. :) Room was clean, spacious, updated, and comfortable. Could walk to many attractions and restaurants. Loved being connected to the Merchandise Mart and being so close to the brown line. Never had any problems with noise, even though the hotel was pretty full. My only complaints pertain to the staff. I had sent an email in April-well ahead of my July 30 check-in-about some questions I had. Never got a response at all. That alone threw red flags and tempted me to cancel my reservation and book with another chain but I've stayed here before and was bringing my family back for their first visit to Chicago and wanted to be in a familiar area. After checking in, we needed to get a few things from CVS and I wasn't sure which street it was on, down from the hotel, or down from the east side of the Merchandise Mart. I went down to the concierge desk and stood and waited, and waited, and waited. Multiple employees walked past me standing there, and said nothing to acknowledge me, even after making eye contact. After about 15-20 minutes I asked one of the two front desk employees, who by the way had been there the entire time I was waiting and were not with other guests, if the concierge would be back soon, only to be told he was at lunch. Not a big deal, but it didn't sit well with me that they let me stand there and wait for someone they knew would not be back anytime soon. I used google for any other questions I had the rest of the weekend. That one instance really soured my take on the staff at the Holiday Inn Mart Plaza, and I doubt I'd stay there again. August 3, 2014
Rated 1.0 out of 5.0 by Where do I start?! First of all, we checked into a un-made room. It felt like previous guests still in the room. The room was a mess. Went downstair to the front desk, the agent was cold and unwlecome eventhough he was the one who checked us into an un-made room. Gave us an "up-grade" room which was not any difference from the previous one and gave us an attitude for doing us a favor by giving us an "up-grade" room. The restuarant food was nothing special about it. Pizza was wet underneath the crust. Yuck. It was not worth the money at all. Period. August 2, 2014
Rated 2.0 out of 5.0 by Needs A Lot of Work The hotel is starting to see it's wear and tear. When we checked out a very nice and polite young man by the name of Jay was shocked by our experience considering we had stayed in a newly renovated floor. Our window had duct tape around the seams and we were afraid to sit on the couch it was so filthy and worn. August 2, 2014
Rated 3.0 out of 5.0 by Broken Air Conditioner The air conditioner was broken I reported it the first day and still wasn't repaired. We were very cold for two nights. Otherwise great and I will return August 1, 2014
Rated 2.0 out of 5.0 by room not cool Check in hour before checking they said they would call when room was ready no one called got back to hotel 10:30 pm got keys went to room. Keys did not work, no big deal, go down get new keys go in room get ready to sleep air condition does not work maintenance man comes up and found that batteries are no good. Changed batteries, air comes on ten minutes air stops all ready in bed next day get up go ball game told concierge room no please fix air get back late that night air never came on had set at lowest setting there's nothing worse than sleeping in an uncomfortable room. Check out next day. Other friends had rooms also said there air went no lower than 70 degrees. Good chance we will never stay here again . July 31, 2014
Rated 4.0 out of 5.0 by Pleasant Stay Though a little off the beaten path the location on the river was great and an easy and scenic walk to Michigan Ave. Everyone was pleasant and the room clean and nicely appointed. Stayed there for a wedding and the price was attractive but seemed like normal rate may be a bit high given the location? I would definitely consider staying there again. July 31, 2014
Rated 4.0 out of 5.0 Thank you Thank you! We only stayed one night but it was pleasant. We had appetizers and drinks at the restaurant in the lobby. Very pleased with everything. July 31, 2014
Rated 5.0 out of 5.0 by Attended Family Reunion The room was great and the staff was extremely courteous and helpful. The parking valets were friendly, helpful and almost a full Boy Scout. I enjoyed my stay there. I neglected to mention the view of Chicago was absolutely wonderful! July 30, 2014
Rated 5.0 out of 5.0 by Great stay in a great city! Enjoyed a wonderful weekend in Chicago at the Holiday Inn Mart July 30, 2014
Rated 5.0 out of 5.0 by 一家很棒的Holiday Inn Hotel 这是一家很棒的Holiday Inn. 地理位置非常优越, 可以步行到市区的主要景点和餐饮,购物地区。酒店就在河边, 窗外就可以欣赏芝加哥的河景和壮丽的天际线。 酒店客房和公共区都很新, 清新整洁,员工很友好热情。 如果你是来芝加哥旅游, 这是一个非常好的选择! July 29, 2014
Rated 3.0 out of 5.0 by Small Room Size for Two Double Beds We reserved two rooms, a king and a double: There was significant room size difference with the king room in comparison to the 2 double beds. Same price-point and smaller space. :( Difficult to move around especially with a child in a wheelchair. No complementary grab-and-go breakfast :( simple bagels, fruit, and/or yogurt, etc. Other than looking at a crane outside the window...the view was very nice. July 29, 2014
Rated 2.0 out of 5.0 by okay Long wait for room...terrible shower and breakfast. July 29, 2014
Rated 5.0 out of 5.0 by concierge needs more training concierge let customers wait a long time to see him as he chatted w manager. concierge needed to help us as we waited in a long line at checkout, but instead he criticized us for lining up improperly as we stood holding our heavy bags. July 29, 2014
Rated 3.0 out of 5.0 by Week long business stay The rooms have been remodeled so that was nice. The bed was very good. Heat and air very good. There was no refrigerator or microwave. For a week long stay these are essential for a business traveler and I was required to use this facility per my employer so having no refrigerator was not to my liking. I used a stairwell in the building often. It got no cleaning attention and the remains of a smoker were in the stairwell all week. I know they can't stop the smoker but they can clean the stairwell. The exercise facility was overly warm and did have plenty of machines and exercise equipment. There were no towels despite my calling and requesting them. Its an OK place to stay for business. For vacation its better than OK a good value. For business travel not so much. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Service and new pillows. Front desk (Carmen), bell (Steven), concierge (Robert), restaurant (Antenore), cleaning, and bar staff outstanding overall. So happy to see that the bullet pillows have been replaced with real pillows. I was glad to have a remote with sleep timer. July 28, 2014
Rated 4.0 out of 5.0 by Good Value This hotel is close to everything in the River North area in Chicago and has a nice view of the skyline. Good Value for the money and nice clean updated room. July 25, 2014
Rated 5.0 out of 5.0 by Spiders!!!!!! The staff are really helpful, Location is excellent, The view was fantastic. but the room inside was clean but outside the windows they had a lot of spiders, I counted them. And at least it had two dozen of them, and I think that I got bitten by a spider on my face, someone may want to try to clean them outside of the windows even on the 23th floor. July 24, 2014
Rated 4.0 out of 5.0 by Nice Hotel We stayed for three nights. Everything was good except that the air conditioner was noisy and the refrigerator we requested had no temperature control and the drink and fruit were frozen. July 24, 2014
Rated 4.0 out of 5.0 by Big, quite room with great view of river For the price, this hotel worked out great for us. The rooms were big, quite and clean. I have nothing but good things to say about my stay. I did not interact with the staff much except at check in but they were certainly friendly enough. Other than the location being a little farther away from Michigan Avenue than I would have liked, I thought the hotel was great. Being next to the Merchandise Mart, the weekends are pretty much dead so it is nice and quite around the hotel which is nice after spending the whole day around crowds of people. Anyway, I would have no problems recommending this hotel to anyone and would stay there again on my next visit to the City. July 23, 2014
Rated 5.0 out of 5.0 by Quality and comfort I would stay here again. Level of comfort and hospitality shown by all staff members was excellent. July 23, 2014
Rated 5.0 out of 5.0 by Great Hotel We loved this hotel for our first visit to Chicago. The hotel and the rooms were clean and the staff were all friendly and very helpful. There was a lot of walking involved as the hotel isn't very centrally located but we were prepared for that and enjoyed that part as well. We found that taking cabs from the hotel to the locations we wanted to go really wasn't that expensive compared to the mass transit options - we were first timers so it was definitely easier to hail a cab when our feet were tired. My 6 year old loved the view from our room and the swimming pool. We definitely would stay at this hotel for our next visit. July 22, 2014
Rated 5.0 out of 5.0 by Great service Nice hotel located in the heart of Chicago. Located near most of the major tourist destinations. July 21, 2014
Rated 4.0 out of 5.0 by Convenitent Great for if you have biz at Merchandise Mart.Rooms clean, staff friendly, restaurant food needs work July 20, 2014
Rated 5.0 out of 5.0 by clean and comfortable Clean, comfy and good location to public transportation. Will recommend to family and friends. July 16, 2014
Rated 5.0 out of 5.0 by Great location and nice hotel The staff are very friendly and worked hard to earn our business. It's a clean hotel in a great location. I'd definitely stay there again. July 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT CUSTOMER SERVICE Jay was THE BEST! LOVE LOVE HIM! The food at the bar was good but in the dining room. ..not so much. July 16, 2014
Rated 5.0 out of 5.0 by Always exceptional This hotel is exceptional from the minute you drive up with the valet staff awaiting your arrival to the friendly front desk agents. I was greeted with my IHG Rewards status and provided with a wonderful room overlooking the river. The view in the evening was breathtaking to say the least. Our room was very comfortable for a family of 4. Our kids enjoyed the indoor pool and commented on how warm the pool was as well-- The bathroom was spacious in size and loved the mirror over the sink with its anti fogging feature and the bath lighting was perfect as well. Towels are plush and bedding had crisp linens--loved the pillows too. Television channels were of a great variety. Overall---I would say, exceptional experience. Hotel was full but heard no noise at all in our guest room. We will be back!!! July 16, 2014
Rated 4.0 out of 5.0 by Very comfortable visit Spacious room, very nice and update bathroom. Hotel is in a convenient location. Nice view of Chicago river. Good indoor pool. July 16, 2014
Rated 5.0 out of 5.0 by Excellent service and location This hotel is excellent in every sense of the word! The staff delivers exceptional service from the time you walk in the door until the time you leave. I had never been to Chicago and was pleasantly surprised that we were able to walk to many of the city's major attractions without any problems. I would definitely recommend this hotel . The staff made it a wonderful stay! July 15, 2014
Rated 5.0 out of 5.0 by From NC and Loved it. A wonderful way to finish off our trip. Lovely place to stay in Chicago. July 15, 2014
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