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Rated 4.1 out of 5 by 759 reviewers.
Rated 4.0 out of 5.0 by Fantastic hotel with some valet issues Had a wonderful room with an incredible view of the Chicago River and skyline. Loved everything about our experience at this Holiday Inn.... except for the Valet and parking situation. Not sure if it was simply a bad weekend (Lollapallooza was in town), but the valet service needs to be addressed ASAP. Only reason I would have second thoughts about staying at this hotel again. Otherwise, everything was wonderful! August 12, 2014
Rated 5.0 out of 5.0 by Great experience The location is very convenient , has a good view, the room is very clean, staffs are always helping August 12, 2014
Rated 5.0 out of 5.0 by Great hotel with a great location and incredible views Will definitely stay here on our next visit to Chicago. Staff were wonderful. The location is perfect. And the views from the restaurant are incredible. August 11, 2014
Rated 5.0 out of 5.0 by Excellent Service, Great location We thoroughly enjoyed our visit to Chicago. The hotel is centrally located so we could walk down to Millennium Park, Navy Pier and the theatre district. The IHG staff were very helpful. Nick helped us arrange for the Boat tour and then helped us postpone the tickets. Overall, we had a great time at the hotel and in Chicago. August 11, 2014
Rated 5.0 out of 5.0 by Excellent Service!! Manager Tony went above and beyond to make our stay comfortable and stress free! August 11, 2014
Rated 5.0 out of 5.0 by Better than expected Used points and platinum membership free night for a cheap trip to chicago. This is the first time I've received the complementary upgrade as part of my status. The room was spacious, clean, and comfortable. Only had a minor maintenance issue (batteries replaced on AC unit control) which was resolved very quickly, within minutes of calling. The hotel staff was very friendly and did accommodate a very early check in. The hotel lobby is on the 15th floor of the building so I can imagine that just about every room will have some sort of view even if its of the city. I'd definitely return next time I'm in the area. August 10, 2014
Rated 5.0 out of 5.0 by stay excellen experience I really cannot complain about any services or amenities August 9, 2014
Rated 5.0 out of 5.0 by First visit Excellent services, good environment, comfortable room. Food okay, but too expensive. Did not greet IHG member, IHG exclusive and did not ask for saving the points. Ask for gratitude while providing the bill. August 8, 2014
Rated 2.0 out of 5.0 by A place to sleep, but not much more In general, the cleanliness was about average, but the staff was very rude. There was more than 1 light burned out in the room we were staying in. The remote for the tv was ridiculous (basically a game controller that they had hooked to the tv and you were supposed to guess what buttons to push) and the internet was very slow. The pool was clean and warm, but there were no extra towels to use. On the other hand, it was quiet and not a bad place to sleep. August 8, 2014
Rated 5.0 out of 5.0 by Staff Excellent response to questions, provided wanted items, very helpful in giving city directions and awareness to areas. August 8, 2014
Rated 2.0 out of 5.0 by Disappointed with Service at Check-In I wanted to start by saying that the bell hop and valet were awesome. They were extremely helpful and very friendly. Housekeeping was very helpful and extremely efficient. My issues are with the lack of communication between staff. When I had called to make my reservation I was part of a wedding block because I needed two rooms together and I was told they could not guarantee two adjoining rooms I decided to reserve a suite. I was told that I could not get the discount pricing because it was not the standard room that was part of the wedding block. I was fine with that, however I learned that I could get a AAA discount since I was a member. I called back the day after my reservation was made to inquire about the AAA discount. I was told " to show my card at check-in and they will give you the discounted rate". My husband called to ask a question about the room two weeks prior to us checking in and figured he would double check about the AAA rate since my confirmation email did not reflect this. Again he was told to show card at check-in. Needless to say when we checked in I was told that had to be taken care of when I made the reservation. I do not understand why no one told me that to begin with and I would have cancelled my reservation and made a new one to reflect the discount. I was told during my stay that there was nothing that could be done after the fact. August 7, 2014
Rated 5.0 out of 5.0 by People make the difference! The staff at the Mart Plaza Holiday Inn are happy, friendly and accommodating to the guest's every need and wish. Combining this quality with the pleasant and comfortable surroundings of this hotel property makes this hotel the ultimate destination when we visit Chicago! August 7, 2014
Rated 5.0 out of 5.0 by Great comfort and views The rooms were very comfortable and had a wonderful view of the city. The staff was very friendly and helpful. August 5, 2014
Rated 4.0 out of 5.0 by Mainly good but some drawbacks noisy air-conditioning - cannot switch off - need earplugs. Intermittant internet - sometimes no connection available - needed to be patient! Room not ready until 2.30pm, despite saying check-in is from 2pm. Pillows very very high - would advise to bring own! Plug in bath set to not plug in to enable a bath to be taken - which I needed for relaxation. Appreciate the need to conserve water by showering, but would have liked a bath option. Breakfast one day, was sat in a corner and other people who had seated after me were being served before me, so had to call over staff to get waited on. On plus side, the Concierge was extremely helpful and seemed to genuinely care and the hotel conferencing facilities were very good, along with very good meals. August 4, 2014
Rated 3.0 out of 5.0 by Nice hotel, not so attentive staff Check in process was easy and we were able to check in early which was much appreciated. :) Room was clean, spacious, updated, and comfortable. Could walk to many attractions and restaurants. Loved being connected to the Merchandise Mart and being so close to the brown line. Never had any problems with noise, even though the hotel was pretty full. My only complaints pertain to the staff. I had sent an email in April-well ahead of my July 30 check-in-about some questions I had. Never got a response at all. That alone threw red flags and tempted me to cancel my reservation and book with another chain but I've stayed here before and was bringing my family back for their first visit to Chicago and wanted to be in a familiar area. After checking in, we needed to get a few things from CVS and I wasn't sure which street it was on, down from the hotel, or down from the east side of the Merchandise Mart. I went down to the concierge desk and stood and waited, and waited, and waited. Multiple employees walked past me standing there, and said nothing to acknowledge me, even after making eye contact. After about 15-20 minutes I asked one of the two front desk employees, who by the way had been there the entire time I was waiting and were not with other guests, if the concierge would be back soon, only to be told he was at lunch. Not a big deal, but it didn't sit well with me that they let me stand there and wait for someone they knew would not be back anytime soon. I used google for any other questions I had the rest of the weekend. That one instance really soured my take on the staff at the Holiday Inn Mart Plaza, and I doubt I'd stay there again. August 3, 2014
Rated 1.0 out of 5.0 by Where do I start?! First of all, we checked into a un-made room. It felt like previous guests still in the room. The room was a mess. Went downstair to the front desk, the agent was cold and unwlecome eventhough he was the one who checked us into an un-made room. Gave us an "up-grade" room which was not any difference from the previous one and gave us an attitude for doing us a favor by giving us an "up-grade" room. The restuarant food was nothing special about it. Pizza was wet underneath the crust. Yuck. It was not worth the money at all. Period. August 2, 2014
Rated 2.0 out of 5.0 by Needs A Lot of Work The hotel is starting to see it's wear and tear. When we checked out a very nice and polite young man by the name of Jay was shocked by our experience considering we had stayed in a newly renovated floor. Our window had duct tape around the seams and we were afraid to sit on the couch it was so filthy and worn. August 2, 2014
Rated 3.0 out of 5.0 by Broken Air Conditioner The air conditioner was broken I reported it the first day and still wasn't repaired. We were very cold for two nights. Otherwise great and I will return August 1, 2014
Rated 2.0 out of 5.0 by room not cool Check in hour before checking they said they would call when room was ready no one called got back to hotel 10:30 pm got keys went to room. Keys did not work, no big deal, go down get new keys go in room get ready to sleep air condition does not work maintenance man comes up and found that batteries are no good. Changed batteries, air comes on ten minutes air stops all ready in bed next day get up go ball game told concierge room no please fix air get back late that night air never came on had set at lowest setting there's nothing worse than sleeping in an uncomfortable room. Check out next day. Other friends had rooms also said there air went no lower than 70 degrees. Good chance we will never stay here again . July 31, 2014
Rated 4.0 out of 5.0 by Pleasant Stay Though a little off the beaten path the location on the river was great and an easy and scenic walk to Michigan Ave. Everyone was pleasant and the room clean and nicely appointed. Stayed there for a wedding and the price was attractive but seemed like normal rate may be a bit high given the location? I would definitely consider staying there again. July 31, 2014
Rated 4.0 out of 5.0 Thank you Thank you! We only stayed one night but it was pleasant. We had appetizers and drinks at the restaurant in the lobby. Very pleased with everything. July 31, 2014
Rated 5.0 out of 5.0 by Attended Family Reunion The room was great and the staff was extremely courteous and helpful. The parking valets were friendly, helpful and almost a full Boy Scout. I enjoyed my stay there. I neglected to mention the view of Chicago was absolutely wonderful! July 30, 2014
Rated 5.0 out of 5.0 by Great stay in a great city! Enjoyed a wonderful weekend in Chicago at the Holiday Inn Mart July 30, 2014
Rated 5.0 out of 5.0 by 一家很棒的Holiday Inn Hotel 这是一家很棒的Holiday Inn. 地理位置非常优越, 可以步行到市区的主要景点和餐饮,购物地区。酒店就在河边, 窗外就可以欣赏芝加哥的河景和壮丽的天际线。 酒店客房和公共区都很新, 清新整洁,员工很友好热情。 如果你是来芝加哥旅游, 这是一个非常好的选择! July 29, 2014
Rated 3.0 out of 5.0 by Small Room Size for Two Double Beds We reserved two rooms, a king and a double: There was significant room size difference with the king room in comparison to the 2 double beds. Same price-point and smaller space. :( Difficult to move around especially with a child in a wheelchair. No complementary grab-and-go breakfast :( simple bagels, fruit, and/or yogurt, etc. Other than looking at a crane outside the window...the view was very nice. July 29, 2014
Rated 2.0 out of 5.0 by okay Long wait for room...terrible shower and breakfast. July 29, 2014
Rated 5.0 out of 5.0 by concierge needs more training concierge let customers wait a long time to see him as he chatted w manager. concierge needed to help us as we waited in a long line at checkout, but instead he criticized us for lining up improperly as we stood holding our heavy bags. July 29, 2014
Rated 3.0 out of 5.0 by Week long business stay The rooms have been remodeled so that was nice. The bed was very good. Heat and air very good. There was no refrigerator or microwave. For a week long stay these are essential for a business traveler and I was required to use this facility per my employer so having no refrigerator was not to my liking. I used a stairwell in the building often. It got no cleaning attention and the remains of a smoker were in the stairwell all week. I know they can't stop the smoker but they can clean the stairwell. The exercise facility was overly warm and did have plenty of machines and exercise equipment. There were no towels despite my calling and requesting them. Its an OK place to stay for business. For vacation its better than OK a good value. For business travel not so much. July 28, 2014
Rated 5.0 out of 5.0 by Excellent Service and new pillows. Front desk (Carmen), bell (Steven), concierge (Robert), restaurant (Antenore), cleaning, and bar staff outstanding overall. So happy to see that the bullet pillows have been replaced with real pillows. I was glad to have a remote with sleep timer. July 28, 2014
Rated 4.0 out of 5.0 by Good Value This hotel is close to everything in the River North area in Chicago and has a nice view of the skyline. Good Value for the money and nice clean updated room. July 25, 2014
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