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Rated 4.1 out of 5 by 840 reviewers.
Rated 5.0 out of 5.0 by great experience great hotel, great location, will stay there again while visiting family and friends! absolutely loved the location and staff! would recommend the upgrade to skyline view! December 21, 2014
Rated 5.0 out of 5.0 Overall a good experience Comfortable and convenient. Friendly staff. Good value for the money. December 20, 2014
Rated 5.0 out of 5.0 by Great Business Trip I was in town for business and this hotel was perfect for my trip -- close to work, great service, and a very reasonable rate. December 19, 2014
Rated 5.0 out of 5.0 by Chicago Getaway As a platinum Ambassador I was able to check in two hours early and they gave us the best room in the hotel. We had a great corner room with a spectacular view of the city. Jay at the front desk took great care of my fiancee and I. He gave us free breakfast as a thank you for serving in the military. It was greatly appreciated and breakfast was good. We decided to have drinks in the bar mostly for the views and it was very nice and relaxing. Our suite was to standards with the Intercontinental Chicago. We had a nice bathroom and the bed was perfect and really cannot say enough about the views! December 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Great hotel, great service, great rooms. Location was also great. December 19, 2014
Rated 4.0 out of 5.0 by great customer service and amazing pillows The staff was very friendly and super helpful. The beds were soo comfy and oh those pillows! December 16, 2014
Rated 4.0 out of 5.0 by Well worth looking at if staying downtown I must say to start that the staff were always welcoming and very helpful with questions on the local area, bill payment issues (should add patient) and receiving of post. Hotel is on the whole a quiet one with very little noise from other rooms, corridors and events. Facilities are all good including the gym and pool for exercise and the bar, cafe and room service were also top notch for a Holiday Inn. Good time had even though I had to work everything was in easy walking distance at the weekend. December 16, 2014
Rated 3.0 out of 5.0 by New look Holiday Inn I always considered Holiday Inn as commensurate with cheap adequate accomodation. I couldn't believe the change when I got to Chicago-Mart Plaza. It was luxury wall to wall. Common areas were spacious and clean. Roped off area at reception caused a little problem as you can't see which station is manned. But, so what - at least one was always manned. The room was sumptuous. Pillows soft and fluffy, firm bed. A/C controllable. On the down side there was no kettle but there was a coffee maker. The water tasted of coffee and I only drink tea. No spare bedding - found it a little chilly but turning up the heat made the room stuffy. An extra blanket would have been good. Bathroom was impeccable - loads of towels and plenty of soap etc. Plenty of power sockets throughout the room but only one spare at the desk / dresser. Low level lighting caused me problems as I am visually impaired - it needs a central strip light to light up the room. Breakfast posed a minor problem on the first day. I got it right the second day. I took the buffet and went around filling my plate. I found the scrambled eggs were only luke warm and this was accentuated by having the toast at the very end of the route. I had a plateful of food going cold waitinig for a very slow toaster. Next morning I put the toast on first. Most of the staff would bend over backwards to help - I found one who was not so supple but it didn't spoil a very pleasnat stay. December 16, 2014
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