Rated 4.1 out of 5 by 434
Rated 5.0 out of 5.0 by PeggieLou Very comforable and quiet
This hotel was very comfortable. The location in the city was perfect, near everything, but still quiet, no noises what-so-ever. The hotel was very clean. (I always scope out the bathrooms closely). The staff was ALWAYS helpful and courteous. Would definitely stay again and recommend to everyone.
July 11, 2013
Rated 5.0 out of 5.0 by work2013123 Great Services!
First time in Chicago. Loved the services, nothing to complain.
Food - only have two resturant. Great and nice bar. They have the same breakfast everyday - 8 days while I was there.
This is a business trip so I didnt got the time to try out their swimming pool. Nice thing is they have free wifi for guests.
The air con is quite noisy and tends to wake me up on and off thus I never able to recover my jet lag.
Room cleanliness - I can say able to bear with it.
The double plus is the staffs - great service, always willing to find out more for you.
July 10, 2013
Rated 5.0 out of 5.0 by davecc Great place to stay
I travel a lot and I've stayed at this property several times. They have just remodeled. The rooms are very spacious for the $$ compared to the rest of the Chicago market. Nice beds, comfortable sheets, pillows, etc. Good Internet. Flat screen tvs, many channels.
The lobby is big and spacious with many agents getting people through the line. I've never waited more than a few minutes to check in, and the staff has always been very friendly and outgoing.
I really like this hotel's location. It's a quick cab ride to anywhere in the loop or a nice walk on a good day. You can get to the merchandise mart through the above-ground walkway. There is an "el" stop there from which you can get you anywhere in the loop in about 10-15 mins. Lots of good places to eat around (try kinzie chop house -- walk all the way through the mart and its across the street. One of the best steaks in town).
The view from most of the rooms is absolutely awesome, especially if you get a south-facing room -- basically right at the bend of the chicago river you can see the whole loop. Nice bar too where you can see the whole loop.
The only con with this property is getting in and out. The hotel is on top of the apparel center with the lobby staring on the 15 floor (I think it was 15) so you've got to take elevators from the room to the lobby, then again down the the building entrance. Also the parking is in a flat lot a few flights of stairs down from the building entrance. It's a bit of a hike. Many complain about the cost of the parking... It's chicago and really as reasonable as it gets. You can pay a lot more at places that force you to valet.
When I come for business, I usually park where my meeting is and take a cab to the hotel and back the next day. Leaving the car overnight is often cheeper and easier than moving it.
Anyway this is one of my favorites.
July 9, 2013
Rated 5.0 out of 5.0 by TheDubbyas Excellent Service
From check-in to the concierge we were treated great. THe advice we were given on touring the aquarium were spot on. Saved us from standing in line for several hours. Other than a minor hitch with the elevators for about 2 hours everything else was fantastic. I would recommend getting the parking package with your room and either walk or take the Metro.
July 9, 2013
Rated 5.0 out of 5.0 by lmwj Long Weekend
Only cons was the distance to get to the Hotel which is located on the 15th floor and charges per night for parking. Elevators a little slow and a bit of a maze to get to parking. Rooms were very nice. The view we had was beautifull. We could see the river and the city lights from our room. Room was nice size. They should think about putting a dorm refrigerator in to keep beverages + clold.
July 8, 2013
Rated 3.0 out of 5.0 by Mike208 Bad management and front desk staff
We requested early check in and were put on a waiting list. When we noticed customers being given their rooms one hour before the check in time of 3:00 I got in line again and was told our room was still not available. I complained to a manager and he had a quick meeting with the front desk staff in the back office. Staff then informed me that I could get my room but my credit card had declined. He suggested I get out of line and call my credit card company. I called my credit card company and was told my card had not declined and that there was no charge attempt shown. I got back in line for the third time and the same card was approved and I got my room at close to 3:00. All staff and the manager that I dealt with were condescending and unfriendly. I felt they falsely declined my card just to "show me" for complaining. I won't return. I don't like paying for rude customer service.
July 8, 2013
Rated 5.0 out of 5.0 by FrankieTheCat Convenient location, comfortable room, mediocre break buffet.
We stayed 4 nights at the Holiday Inn Mart Plaza. Our room was on the 16th floor had 2 queen beds. The room had recently been renovated and was very nice. The mattresses were very comfortable and the room was quiet. The hotel was very conveniently located for getting around on the CTA. To get to a brown line station, you just walked through the Merchandise Mart. It was also fairly easy to walk to a number of restaurants in the River North area and to destinations in the Loop. The hotel's swimming pool was great, and we also liked the fitness center. The bar on the reception level (15th floor) had a great view of the city and was a comfortable place to enjoy a drink at the end of the day. I ordered breakfast off the menu the first morning I was there and found the oatmeal to be really good. We had the breakfast buffet our last morning there and found it to be very mediocre, especially for the price (around $22). The potatoes were not warm, the bread for toast was low quality, although the fruit was nice. We would recommend that you order off the menu or go somewhere else for breakfast. There are lots of nice places nearby.
July 8, 2013
Rated 3.0 out of 5.0 by patches2b Comfortable room
Accommodations were typical - bathroom lighting was not the best. The location of the toilet paper holder was not good. When seated, it was behind you right arm making it difficult to get the paper..
July 8, 2013
Rated 5.0 out of 5.0 by bikerinah Great service and perfect location
We stayed here while we were taking part in the L.A.T.E. Ride bicycle tour through the city of Chicago. Since the ride starts at 1am, we were looking for a location that would accommodate our bikes and give us a central location to relax before and after the ride. The Holiday Inn more than accomplished that for us. A special shout out goes to Johnny the doorman who, from our initial interaction checking in at 4 pm until his long shift ended at 6 am, helped us manage all of our bikes and luggage. He even personally brought us coffee to our room to help wake us up before we left for the ride at midnight. In fact, all the staff was extraordinarily helpful. I highly recommend this property.
July 8, 2013
Rated 5.0 out of 5.0 by MU74 Best view in the City
Whether staying in or touring, this venue had the best riverfront views. Ask for the riverside rooms!
July 7, 2013
Rated 3.0 out of 5.0 Great View.
The room was clean, the staff was good and all that.
The view was great and a large influence to return, but I understand a building is going up in front of you, too bad this will make that view worthless.
I would have liked a refrigerator in my room to store food and alcohol, as we are common working folk this would have helped to offset costs. The room was expensive at regular rates. I would not have stayed there had we not gotten a group discount from our event. Our guests were not able to get this discount so we know how much it would have cost.
July 4, 2013
Rated 5.0 out of 5.0 by HIFan Nice location and view
Stayed for one night. Upgraded to a room wiht amazing view. Perfect location for business and sightseeing.
July 3, 2013
Rated 5.0 out of 5.0 by Kamako Best location in the Loop
Great view, overlooking Chicago River South Branch and Sears Tower.
A cozy Pub with this view, good treatment, good drinks, good food and good atmosphere to.
Is here where I stay when going to Chicago.
Holiday Inn standards that I enjoy for about 40 years.
July 3, 2013
Rated 2.0 out of 5.0 by David23456789 One nighter
All fine except room to room sound insulation which was lousy.
July 3, 2013
Rated 4.0 out of 5.0 by Suuee Great location and great service
The Chicago Mart Plaza Holiday Inn is a beautiful building, inside and out. It has a fantastic location and was easily accessible to all sites that we wished to go to in Chicago. The Concierge was extremely helpful and a valuable source of information. We had a problem the first night that we were there - our air conditioner did not work for more that 10 minutes at a time. The next day we contacted the front desk and the HVAC individual, was there and made a temporary fix, so we were able to enjoy the remainder of our stay. Access to parking is a real problem.
June 30, 2013
Rated 5.0 out of 5.0 by GMC64 Great Location and View
Stayed at the HI Chicago Mart a couple of times before. Check-in was quick and friendly. Was upgraded to a corner suite facing the rivers, remarkable view of the city. Room was comfortable and clean. Didn't spend much time in the hotel other than sleeping. Overall it was an excellent experience.
June 29, 2013
Rated 5.0 out of 5.0 by KatiePC Great Service
Everyone at the hotel is super friendly and willing to go out of their way to help. The hotel is in a great location and it is easy to walk to a lot of great places but the hotel is out of the main tourist area. Take a boat tour while you are visiting to see the sites and to learn more about Chicago.
June 28, 2013
Rated 5.0 out of 5.0 by goodsam Comfortable bed!
I usually have a difficult time GETTING to sleep, then STAYING asleep (even @ home).
However, your bed comfort was awesome! I was able to get to sleep quickly, and didn't "come to" until I heard my son moving around the room.
Best night's sleep I've ever had, actually. Thank you.
The flimsy coffee-maker was a bit disappointing - you really need a better-quality device in the rooms.
June 28, 2013
Rated 5.0 out of 5.0 by NewEnglandlawyer Perfect accommodations for the business traveler and tourist
The decor is cosmopolitan, understated frosted glass and chrome, an elegant homage to the city's skyscrapers. The concierge made excellent suggestions. The in-room Internet connection helped with work, the gym and pool were clean and well-equipped.
If the hotel has a weakness, it's soggy food. Every meal I arrived soggy: the morning English muffin, the sauteed vegetables, even the wonton chips with dessert.
June 27, 2013
Rated 3.0 out of 5.0 by ONNO Smokers in a non-smoking room adjacent to mine
Half of the time I spent in this property I had issues and complained formally 3 times to the staff on duty, including on one occasion the duty manager. My room (#1605) had an adjoining room and shared a common door with that room. If it were to be a family staying together this door would typically be left open and connect the two rooms. But when occupied by a single individual it would be locked. The occupants of room #1604 were smoking heavily in their rooms and the smoke would fill my room through the small gap at the base and corner of the door/door frame. I complained 3 times before the issue had to be resolved and I was moved to another room. On one occasion, the duty manager promised to send someone by 9pm to come with a blower and air-freshener because the smoke was so heavy I was choking. I stayed up till 1am that day and no one came. The next day no one even apologized for this. What baffled me was that room #1604 was also non-smoking according to the front desk staff and therefore no one should be smoking in-there. I enjoy staying at Holiday Inn and IHG properties worldwide and this experience is a low ebb to what I consider a long standing relationship.
June 25, 2013
Rated 5.0 out of 5.0 by fwbflutist Great Location
Our wedding group used this hotel for a recent weekend. We really liked the location and the room. The rate was really good as compared to other hotels with the same amenities. The staff was especially gracious and helpful. We will definently stay there again.
June 22, 2013
Rated 2.0 out of 5.0 by traveldoc Couldn't sleep because of the noise
Our room was located above the ballroom, there was a "prom" going on and it was impossible to sleep until the party was over. We asked to be moved and were told that it was not possible.
The hotel was otherwise adequate and location was good.
June 21, 2013
Rated 5.0 out of 5.0 by travel1907 Chicago in 4 days
Very comfortable and good price for room in Chicago. Easy to use public transportation with the CTA brown line station in the adjoining building. No need to go outside.
June 18, 2013
Rated 2.0 out of 5.0 by eventhost Wedding Weekend
If you drive and park your car, beware the enterance to the hotel is hidden and the lack of signs directing you to the mystery enterance are lacking. The bathroom needs some seriously updates. Everything was low - toilet, sink/counter top and shower head. I don't think of our family as being extremely tall either. Conserving the planet tags hanging in the bathroom are for appearance sake only. Even though we hung our towels up, they were replaced each day. Some of the rooms were directly over the reception area. The music was so loud there was no way anyone could sleep until the event was over. The cocktail and reception areas were freezing! For the price we paid, we have stayed in other Chicago hotels that were drastically better and included a great breakfast buffet too.
June 18, 2013
Rated 4.0 out of 5.0 by Bida56 Good location and service
I participated at a congres during my stay. I found everything good: location, staff, service.
June 15, 2013
Rated 3.0 out of 5.0 by MUJA Good experience but not happy with the staff and service
Almost paid more than average of $275 per night without breakfast.
Had a breakfast at the hotel but immediately presented with invoice and plates were taken away though breakfast was not finished. Felt bit disappointing.
On check out, when I asked to change the billing address to office address I was told that they cant do it as it will mean taking away priority points and can only be done when I update my priority club profile.
So wasnt really impressed with the staff service.
June 15, 2013
Rated 5.0 out of 5.0 by DennisOV Very Good
The staff of this Holiday Inn provides the best service in the most friendly manner. Starting with Edgar at Check in, to bartender to housekeeping. They are among the best hotel staffs anywhere.
June 15, 2013
Rated 2.0 out of 5.0 by Edmund81 Good rooms, shame about the service
On the plus side, my room was large and airy and had wonderful views of the Chicago skyline. My room was also quiet at night and sleeping was not a problem. The location of the hotel is convenient for exploring downtown and the discounted rate I received (I was attending a conference) was good value.
On the down-side, as a European who nevertheless stays at around 6 American hotels a year, I look forward to the friendly and attentive service guests can usually expect at American hotels. I didn't find that here. Too often service was neglectful or downright unfriendly.
A few examples, I went to breakfast but after 15 mins no-one had come near my table (I'd waited to be seated, then gone to the buffet having been given a table). Giving up hope, I then sought the attention of a waitress and asked for coffee. I got a visibly irritated 'OK' in response, without her looking at me, but then I never received any coffee and the waitress (or anyone else) never came near me again. I wanted some ketchup but couldn't get that either. In the end I had to chase another member of staff for a bill. I had other experiences at the restaurant (breakfast was included in the price of room) and they weren't as bad but certainly weren't good either - staff seem to think it's OK to ignore you or answer without looking at or fully acknowledging you. When I asked one lady for something and she didn't respond, I assumed it was best to try someone else. In the end, both brought me what I was after (some sauce) but the woman I'd asked first let me know I shouldn't have asked the 2nd person! If she'd given me any confidence she intended to serve me I wouldn't have wasted my own time asking the 2nd person!
The front desk was also very variable. When my WiFi stopped working I called down and was given a new password, but the woman on the phone didn't bother to hide her impatience. I had a similar experience when I asked if I could extend my check-out time by an hour or two (not possible, and she seemed annoyed to be asked). When I checked out the lady at the desk barely looked at me the whole time, and I left without getting a smile. Why is that? If I'm particularly unlikeable then staff at other American hotels certainly seem to hide their unfriendliness without a problem! And this isn't a cheap hotel.
Some of the staff at the hotel were certainly pleasant - the man who checked me in, the concierge, the maid who cleaned my room. But too many of them (definitely the restaurant, and some at the front desk) seem to bring a bad attitude to work, have no customer service ethic, and badly need some refresher training. And because of that I wouldn't go back to this hotel - there are some many good hotels in Chicago to choose from (I've had a better experience at 3 others), why go where your going to encounter attitude while handing over your cash?
June 14, 2013
Rated 5.0 out of 5.0 by Jock4480 GRADUATION WEEKEND
My wife and I had a very pleasant stay at the Holiday Inn Chicago Mart Plaza made more enjoyable from the excellent concierge to the pleasant breakfast employees as well as a efficient door man.
June 14, 2013
Rated 1.0 out of 5.0 by case horrible check out staff (Lisa)
incredibly incompetent and rude behavior ... can you say hospitality ... not this checkout person ... a disgrace to an otherwise fine chain of hotels ... absolutely disgraceful and in any of my companies a reason for immediate dismissal as behavior and attitude were entirely unacceptable
June 13, 2013