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Rated 4.1 out of 5 by 1044 reviewers.
Rated 5.0 out of 5.0 by Great Holiday Inn Nestled in Downtown Chicago The Holiday Inn Mart Plaza is an nice hotel with excellent views of the city. The hotel staff was friendly and helpful. We were upgraded as Platinum members to a corner suite with fantastic view of the city, including the Hancock building. We will stay again, when in the area! Thank you! June 26, 2015
Rated 5.0 out of 5.0 by Great Location and Service The Hotel was clean, tidy and very comfortable. Very central for visiting Chicago and I had a room with terrific views along the river. Staff when required were polite, willing and helpful. The only bad thing I can say is when you enter the building it is not clear you have to go to floor 15 where the reception is located. Better signage would go far. Which is little to complain about. June 24, 2015
Rated 4.0 out of 5.0 by Awesome Time What a great property and great staff to compliment the experience. Carmen at the front desk went above and beyond to help me get settled. I was attending a weeding and Carmen made sure I had my room in time to get ready, the directions to where I needed to go and the gift bag supplied by the wedding party, thank you so much Carmen for making my stay a very pleasurable one. June 24, 2015
Rated 4.0 out of 5.0 by Locating the Holiday Inn I feel the name Holiday Inn Sign should be larger.In the River North area. I had difficulty locating Holiday Inn. The sign says River North with no Mention of the Holiday Inn which can be confusing. June 24, 2015
Rated 5.0 out of 5.0 by Great place to stay Great place to stay, clean and comfortable rooms. Parking is $35 a night at the self park and it seems to be a pretty good deal for Chicago! Easy walk to bus and train. Divy parked across the street. I will be back. June 24, 2015
Rated 5.0 out of 5.0 by Good value, great rooms, OK service Stayed for a business conference at McCormick Place due to price Great rooms: large, big beds, great bathrooms Internet is free in rooms Parking is $35/night Staff was generally friendly though curt at times June 23, 2015
Rated 2.0 out of 5.0 by I expected more, not only given the high price From a hotel of this caliber (and price), I expected more: 1. Reception refused to call a taxi for me, saying it is the hotel's policy. They wanted me to stand outside and wait at 4 am! 2. The TV's reception was poor, and the screen kept "freezing", so it was virtually impossible to watch anything, particularly the sports games I like. 3. My laundry did not return in time. In was not so much the bother of calling them again and again, but the fear of having to go to my early am flight without it, 4. When I was sick, the receptionist directed me to a $300 VIP doctor's service, without telling me I could see a doctor for less than a third of that in the CVS around the block. June 21, 2015
Rated 5.0 out of 5.0 by Great Business Stay I had planned several business meetings to attend before arriving to the hotel. My 6am flight from D.C. was delayed and a couple meetings ran much longer than planned. About 3pm, I called the hotel and requested the Chicago-Mart Plaza River North staff to ensure I had a room and requested a single bed with a good view near the top floor. The response was not problem. I arrived about 8:30pm. The front desk staff had a smile and stated that my room was ready and hope it address my request. It did. The room had a fresh modern clean look, WiFi access, and several business conveniences. I awake rested and ready for another long day of meetings.I will be back in a month and will stay at the Chicago-Mart Plaza River North. Thank you June 20, 2015
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