Rated 4.1 out of 5 by 251
Rated 4.0 out of 5.0 by KellyB. Excellent Customer Service and Great Location
Customer service was outstanding, staff was very friendly and quick to help in any way. Location/proximity to everything downtown was superb. Hotel was very clean. Bar/lounge area was nice. Restaurant had a well rounded menu. Breakfast (room service) wasn't good...food was very dried out. Overall, priced nice and great place to stay.
March 14, 2014
Rated 5.0 out of 5.0 by mawjee First time in Chicago
Booked this hotel for the first time. Upon arrival we found the staff to be very friendly and helpful. The rooms were very clean and comfortable. A restaurant is attached to the hotel. The service is slow but the food was excellent. Upon check out the General Manager upon seeing us leaving assisted in loading our luggage into the taxi. This certainly indicates team work and reflects greatly on this hotel and its staff. We will return to this hotel.
March 9, 2014
Rated 2.0 out of 5.0 by Hoody Average Hotel
Hotel stay overall was average. Nothing special about this hotel. Good deal if you just need a place to crash in Chicago. Don't bother asking for a wake up call, they advertise and will tell you they offer this service, however, they do not call. I would recommend this hotel based on the price and location. Room was fairly quiet and clean. Cable TV was advertised, but all it would pick up was local channels.
March 8, 2014
Rated 4.0 out of 5.0 by bjdkike quiet room and good service
We found the hotel to be very close to our destination for departure the following day. Good staff and friendly. Staff was quick to acknowledge us upon arrival. Check in and out was very easy. Staff was quick to order us a cab when we needed it. Room was comfortable.
March 2, 2014
Rated 1.0 out of 5.0 by Tauro Deja mucho que desear
El servicio en relación a la atención y ánimo del personal de recepción deja mucho que desear.
Las camas y almohadas totalmente incómodas. La cama ya estaba deforme! Tenia un desnivel y un hoyo ya firmado. Las almohadas todas llenas de grumos, el algodón ya se había hecho "bolitas".
La comida abundante pero el sabor no satisfactorio.
En mi recepción no me identificaron como miembro priority club.
A pesar de que solicite paquete con desayuno incluido, un dia no pide comer ya que NO había espacio disponible. Lo cual me represento gasto adicional.
Excelente servicio y atención de Julio (valet parking) y Ana (restaurante)
February 24, 2014
Rated 5.0 out of 5.0 by Kim and JJ Super friendly staff and very restful
The managers, front desk staff, restaurant staff, and everyone we met this weekend at Holiday Inn downtown were very nice and asked us multiple times if we needed anything. They let us have a late checkout and they held our luggage which was very helpful. The restaurant food was great and they adjusted the room temp for us so we could eat in comfort. The traffic noise on the 2nd floor was there but didn't seem to disturb us. When the snow storm hit the staff went out of their way to get us a cab. We loved everyone there! Next time we come we'll color another coloring page for you.
February 18, 2014
Rated 3.0 out of 5.0 by orchidt A little disappointed..........
I booked this hotel for an important guest of mine just because I trust IHG brand name from my past experience. However, this HI is so much different than the other IHG hotels in terms of service and room quality. It is a good location in downtown Chicago but is hard to find because the main entrance is on the back off the street. The hotel phone either did not get answered or transferred to the guestroom where the room phone never rang.
February 17, 2014
Rated 5.0 out of 5.0 by Mikelvi Had a Great Time
My wife and I enjoyed this stay at this hotel property. It was in a nice location. Unfortunately we came in the winter time when the weather was very very cold, we would like to visit this hotel in the summer. It is within walking to distance to many of the places downtown. So we are planning on coming back during nicer temperatures in the summer or fall. the staff was great and friendly. The restaurant located in the hotel was great too. The food was delicious and reasonably priced. I recommend the Pot Roast at the restaurant. So tender you can cut the meat with your fork. Lots of good things to say about this property.
February 14, 2014
Rated 5.0 out of 5.0 by BillBr Excellent stay
Very good, attentive service! Excellent location with respect to Blue Line and Willis Tower area
February 11, 2014
Rated 5.0 out of 5.0 by martinisinger parking
there should be some kind of note that you have to pay min $20 to park next door or $35 if you want to park at the hotel.
February 8, 2014
Rated 5.0 out of 5.0 by Hanza Great Place
Excellent place to stay but I couldn't get the printer to work at the business center. The 22 dollar steak wasn't all that either. over priced. Other than that I would stay at this Holiday Inn again.
February 2, 2014
Rated 4.0 out of 5.0 by Marcustl1000 Good place to stay
Its a good place to stay I would recommend this place to people coming in town. very convenient not far from the train station I give it a good review
January 31, 2014
Rated 5.0 out of 5.0 by Casey65 Great location and SPOTLESS
My family often visits Chicago and this is the third time we have stayed - and our visit explains why we will continue to stay here. It is in a great location (we try to come via Amtrak) and it is spotless! Even when we drive, it is not a difficult drive to Lakeshore Drive or even to the Loop. The rooms were spotless - and that is important to my family - my 21 year old daughter even commented is was spotless. We'll be back.
January 22, 2014
Rated 2.0 out of 5.0 by BearsFanAlways Good staff; very noisy room
We stayed here to attend a Bears game so the location was important. The hotel staff was very friendly and helpful. However, the noise in our room was very loud. Late in the day of our first night, the people staying in the room next to ours were having a loud argument, complete with screaming and door slamming. While I certainly don't hold the hotel accountable for that, the walls were thin enough that we could hear every word spoken and feel every door close. Early the next morning, we were greeted by the sounds of drilling from the floor above us and, when taking a shower, the voices of the people in the room next to ours could be very clearly heard through the exhaust vent in the shower. The traffic noise from the street below was also loud enough to wake us.
January 3, 2014
Rated 2.0 out of 5.0 by Ranman80 Room for 4
My daughters won tickets for a local concert at the United Center and asked if I would reserve a room at a Holiday Inn located near the concert site, so I reserved a room with 2 full size beds for my family of 4 at this location. We found the room to be very small. When we arrived, we found hair and toothpicks in the bath tub drain that was not cleaned out by the cleaning staff. The TV had no satellite signal and we had to have hotel maintenance come up to fix the problem. With this package we purchased the Chicago parking plan along with a $20 breakfast voucher for the following day. The valet parking was adequate but the restaurant breakfast service was very poor. We waited (30) minutes for our order when there were only 2 other customers in the restaurant area, and the order was incorrect when it finally arrived. I have been a Priority Club member since 1994, and found our stay to be disappointing.
December 23, 2013
Rated 3.0 out of 5.0 by tptptptptptptp HI Chicago-Downtown
Stayed here while I was in town for an interview.
In terms of reaching the rail, this location was more convenient for than the other Holiday Inn (Chicago-Mart) located nearby. This location is near the Blue line, which offered greater access to where I needed to travel, while the other one was located near the Brown line.
Having said that, the Chicago-Mart location is just a nicer facility. This location has a small lobby, where I was greeted with very friendly and knowledgeable staff. My room was nice enough, but smelled like cigarette smoke, despite the fact that it was listed as a non-smoking room. Complimentary Wi-Fi was reasonably fast. I did have an issue with the TV; the HD channels had poor transmission.
The staff was great. Always very nice, smiling, and got me whatever I needed.
December 17, 2013
Rated 5.0 out of 5.0 by Pippil Comfortable bed and suite
In a suite style room that was very spacious for the five of us. Restaurant on property was reasonable considering the area. The staff was friendly and responsive. Public transportation was close by and convenient when we did'nt want to spend money on taxis. The restaurant and bar were open a lot and convenient for when we had family come to visit
December 15, 2013
Rated 4.0 out of 5.0 by deb1364 Nice and easy
The hotel was nice and easy to get to via the highways and was clean and friendly. I enjoyed my stay and would recommend it. However the location from where the hotel was compared to where we went to spend the evening was an expensive cab ride. Not the hotels fault.
December 14, 2013
Rated 5.0 out of 5.0 by dbhefty Ongoing use of this facility
What a great experience at this facility! I have been staying at this location for several weeks. The front desk staff not only does their job, but makes you feel “welcome” and “happy” to be at their location.
The valet is always quick to retrieve your vehicle, and greets you with a friendly smile and welcoming comments as he presents your vehicle.
Sometimes, while staying in a large metro city hotel, you feel like a number. The staff at the Chicago location treats me as a friend, rather than a customer. They always greet me even when passing through the building.
In summary, it's the little things that make a difference. This facility makes you feel like a friend, and you are happy to return "home" as you return to the Chicago area.
December 10, 2013
Rated 5.0 out of 5.0 by molin2332 Stay again
I would stay again at this Hotel. The staff was really helpful in every way!
They were really nice about letting us stay a little longer because our train was later. They all were very accomodating!!
December 4, 2013
Rated 5.0 out of 5.0 by JoseM27 Great service
I definitely would like to recommend this hotel. The service was excellent, friendly and really kindness.
December 3, 2013
Rated 5.0 out of 5.0 by lbhb Great place to stay with friendly staff
This is a great place to stay. The staff is always helpful and friendly. The food is good and the rooms are quite comfortable and always clean. From the resturant staff, front desk, valet, and everyone else that makes the experience great... they all work hard to make sure your needs are met. Try this hotel, you will not be disappointed. They have a great exercise room as well.
December 3, 2013
Rated 5.0 out of 5.0 by Lynnard Customer Service the tops
Having arrived early before scheduled check in due to our train's arrival time, we were waiting for our room. Jesus the doorman made sure we were made comfortable, and checked our bags. While we were sitting waiting, the manager came over and inquired about us. The desk clerk also checked on us and gave us a room asap. Each time we passed through the lobby, the staff greeted and chit chatted with us. Food at the restaurant was excellent and staff also very friendly. Room comfortable and clean. Even provided with ear plugs in case the city noise was disturbing; which it wasn't.
The fitness room had plenty of space and machines. Enjoyed my stay.
December 3, 2013
Rated 5.0 out of 5.0 by Myrapk Great service and friendly staff
Very good and friendly staff. Enjoyed my stay. Will recommend to my friends and family.
December 3, 2013
Rated 4.0 out of 5.0 by ThisIsMyNickname87654 Great place to stay near the Loop
Room was very comfortable, and I was pleasantly surprised to learn that the hotel is only a block from the Blue Line. It made getting around Chicago very easy. I will probably stay here again.
November 29, 2013
Rated 5.0 out of 5.0 by mk71234 Great Hotel
Great Hotel! The hotel staff make you feel like you're staying at a Bed and Breakfast! The staff always greets you when you enter the hotel, leave the hotel or if you're just coming down from the room to eat breakfast in their convenient cafe. The front desk staff are more than accomodating. When we needed directions to ride the subway, Tommie was more than helpful in helping us naviagate Chicago's subway system. When we decided to stay an extra day, because the hotel was just wonderful and there still was more we wanted to see, the front desk were more than helpful in accomodating our request. The valet didn't rush you when you checked in to get all your belongings out of the car, they allowed you to park your car and get your belongings and then hand in your keys when you were ready. It's only a short walk to restaurants and the neighborhood Starbucks, which you'll need in Chicago when it's cold! Also, loved that hotel was only steps away from the Blue Line, so we were able to hop on the subway and go anywhere we wanted in Chicago and return home tired but knowing the train would let us off almost right in front of the hotel. We had a two room suite, which was wonderful with a teenager. And our room was right next to the interstate and we didn't hear any noise at all. One of the great perks of the hotel was having a business center so I could print off tickets to events or maps to the many places that my husband wanted to see. And finally, it was so wonderful to come back each day and find my bed made and room tidied up. As a stay at home mom who cleans the house everyday, that was such a blessing to me! We will stay at this hotel whenever we are in Chicago again!
November 29, 2013
Rated 5.0 out of 5.0 by StLouistraveler Friendly staff
Staff was very accommodating including check-in, dinner, breakfast. Also the barmaid was a real gem, interacting with all of the guest in the bar.
November 24, 2013
Rated 5.0 out of 5.0 by Latina54 Anniversary stay
Being a downtown hotel I was quiet impressed on how amazing the hotel and amenities turned out to be! Shout out to the restaurant very tasty food both on the buffet and menu, Candice was very helpful on recommending places to visit,definitely a hard working employee you have. Front desk was very friendly especially Alina! Will definitely stay here again was worth every penny.
November 21, 2013
Rated 1.0 out of 5.0 Disappointed
Looks nothing like the photos on line , charged extra for parking , toilet overflowed 4 times, not within walking distance to downtown , overpriced snacks from the 24hr shop and was told vending machines not reliable so for same thing they charged three to
Times more than what machine had it for and nothing wrong with vending machine. Room dirty and old and we actually had a suite. Not enough towels of shampoo for the number of guests room was reserved for. Friendly staff except for rough Caucasian lady with long black hair who made me wait to ck out .
November 15, 2013
Rated 4.0 out of 5.0 by anonymousano well done
The hotel looks newly renovated. The staff are polite and thoughtful. Toiletries were excellent.
November 14, 2013