Rated 4.1 out of 5 by 981
Rated 4.0 out of 5.0 by bostontravels25 Clean, Comfortable Hotel
I stayed here during a weekend trip to Chicago and was pleased with the overall experience. The area is expensive, but the hotel was a good value.
The walkway between the hotel and Merchandise Mart was extremely convenient and a huge perk for winter stays (no need to go outside to catch the L). The staff were very kind and accommodating. Wifi was fast and reliable.
April 29, 2015
Rated 1.0 out of 5.0 by Hollygoes AVOID AT ALL COSTS
I arrived to check in promptly at 3pm as recommended. The credit card on file had yet to be charged, and upon finding this out I was berated (by a manager) and treated as if I were a criminal!She raised her voice, rolled her eyes... At one point the woman helping me walked away mid conversation and left me alone at a desk for almost 15 minutes with no explanation. It was an hour before I was let into my room, and I still have no idea why.
My room was dirty when I arrived, the office chair had a strange crusty white substance splattered all over, and a lipstick rimmed glass was in the bathroom.
Room service took 2 hours to arrive, and when it did the order was incomplete and cold.
Your hotel RUINED what should have been a relaxing visit to Chicago. Thanks a lot!
April 28, 2015
Rated 5.0 out of 5.0 by MB312 A Great Value with Great Customer Service
If you are looking for a convenient place to stay, this hotel is just the spot. Wonderful staff, clean rooms, great amenities.
April 24, 2015