Rated 4.1 out of 5 by 1075
Rated 3.0 out of 5.0 by KT2012 Great Location. Ok accomodations and service
Loved the location.
The room was updated and modern, but upholstery and carpeting appeared worn.
Carpeting around refrigerator was wet.
Bedding for sleeper sofa and iron were missing.
Housekeeping did not replenish shampoo/conditioner/lotion.
July 24, 2015
Rated 5.0 out of 5.0 by hidjos Amazing View and Lovely Hotel
It's not the tallest hotel but it is a perfect location on the river and you can see all the beautiful buildings and the view is amazing all day long!
July 24, 2015
Rated 1.0 out of 5.0 by Unhappy with IHG Noise from lower floor unacceptable!
We were given a room on the sixteenth floor, directly above the ballroom. As we were preparing to go to sleep after a long day of travel, the sound and the bass vibration from the DJ of a party erupted from the ballroom below us. It was impossible to sleep, much less relax or even watch television, with the noise filling our room..
We complained to the front desk, and asked to move to another room. The manager on duty was very polite and apologetic, but said there were no rooms available. She told me the party had to end at midnight and that she would go right away and ask the DJ to turn down the bass on the sound system.
This solved nothing ,and we were left with a choice of putting up with the noise for another 2.5 hours or looking for a different hotel at 9:30pm on a Saturday in downtown Chicago.
The manager did refund all our room charges, explaining that usually the rooms above the banquet hall are reserved for guests of that event.
I find it inexcusable that any reputable hotel would charge hundreds of dollars for a room in which customers are planning to SLEEP, knowing that the room will be subjected to inescapable levels of noise.
Despite the fact that the hotel has much to recommend it -- good location, nice facilities, friendly staff -- I cannot rate this experience any higher than poor, as Holiday Inn dropped the ball on providing comfortable, QUIET accommodations for our stay. No one wants to check into a hotel room, only to be surprised by noise levels that the staff had to know about at check-in.
July 23, 2015