Rated 4.2 out of 5 by 1141
Rated 5.0 out of 5.0 Pleasant stay.
The hotel was very busy with the casual furniture show and we did arrive early. The employees were very helpful and accommodating under the circumstances. They got us in our rooms in a timely manner. This is not my first visit and I'm sure it won't be the last.
October 2, 2015
Rated 5.0 out of 5.0 by Gemini66 Love the bed pillows; loved the service
The doorman was so pleasant and helpful. We were able to get cab service quickly and were helped with luggage when arriving and leaving.
The staff at the reservation desk was always helpful and pleasant. The staff in the store was very helpful and in fact went out of their way to go get more yogurt when they were out of our favorite.
The cleaning staff was also pleasant and took care of our room even when we didn't leave until afternoon.
We will stay again and again as we are in Chicago!
October 1, 2015
Rated 3.0 out of 5.0 by Sedona60 Room size was ok.
Stayed for three nights, beds were ok as were the pillows. The bathroom was small and every time I used the toilet my elbow would hit the toilet paper holder, it was in a odd spot, so close to it!!! We would have a night cap each night at the beautiful hotel bar ( staff very nice) and bring back to room, the maid service never picked up any of the glasses, just left them lying around, I thought that was odd. Also in the midst of getting ready to check out of room ( ie packing) we had a knock at the door from two men saying they needed to get in room to measure a corner, thought that was extremely odd so I called front desk and they said it was legit. They should not have been bothering guests, it should've waited until guests were out of room.
Last, the hotel is in a good location but very hard to find, half the cabbies had no idea where it was.
October 1, 2015