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Rated 4.1 out of 5 by 149 reviewers.
Rated 1.0 out of 5.0 by Deja mucho que desear El servicio en relación a la atención y ánimo del personal de recepción deja mucho que desear. Las camas y almohadas totalmente incómodas. La cama ya estaba deforme! Tenia un desnivel y un hoyo ya firmado. Las almohadas todas llenas de grumos, el algodón ya se había hecho "bolitas". La comida abundante pero el sabor no satisfactorio. En mi recepción no me identificaron como miembro priority club. A pesar de que solicite paquete con desayuno incluido, un dia no pide comer ya que NO había espacio disponible. Lo cual me represento gasto adicional. Excelente servicio y atención de Julio (valet parking) y Ana (restaurante) February 24, 2014
Rated 5.0 out of 5.0 by Super friendly staff and very restful The managers, front desk staff, restaurant staff, and everyone we met this weekend at Holiday Inn downtown were very nice and asked us multiple times if we needed anything. They let us have a late checkout and they held our luggage which was very helpful. The restaurant food was great and they adjusted the room temp for us so we could eat in comfort. The traffic noise on the 2nd floor was there but didn't seem to disturb us. When the snow storm hit the staff went out of their way to get us a cab. We loved everyone there! Next time we come we'll color another coloring page for you. February 18, 2014
Rated 3.0 out of 5.0 by A little disappointed.......... I booked this hotel for an important guest of mine just because I trust IHG brand name from my past experience. However, this HI is so much different than the other IHG hotels in terms of service and room quality. It is a good location in downtown Chicago but is hard to find because the main entrance is on the back off the street. The hotel phone either did not get answered or transferred to the guestroom where the room phone never rang. February 17, 2014
Rated 5.0 out of 5.0 by Had a Great Time My wife and I enjoyed this stay at this hotel property. It was in a nice location. Unfortunately we came in the winter time when the weather was very very cold, we would like to visit this hotel in the summer. It is within walking to distance to many of the places downtown. So we are planning on coming back during nicer temperatures in the summer or fall. the staff was great and friendly. The restaurant located in the hotel was great too. The food was delicious and reasonably priced. I recommend the Pot Roast at the restaurant. So tender you can cut the meat with your fork. Lots of good things to say about this property. February 14, 2014
Rated 5.0 out of 5.0 by Excellent stay Very good, attentive service! Excellent location with respect to Blue Line and Willis Tower area February 11, 2014
Rated 5.0 out of 5.0 by parking there should be some kind of note that you have to pay min $20 to park next door or $35 if you want to park at the hotel. February 8, 2014
Rated 5.0 out of 5.0 by Great Place Excellent place to stay but I couldn't get the printer to work at the business center. The 22 dollar steak wasn't all that either. over priced. Other than that I would stay at this Holiday Inn again. February 2, 2014
Rated 4.0 out of 5.0 by Good place to stay Its a good place to stay I would recommend this place to people coming in town. very convenient not far from the train station I give it a good review January 31, 2014
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