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Rated 4.1 out of 5 by 276 reviewers.
Rated 5.0 out of 5.0 by stay in the early autumn The hotel is located on route 20 just off I94 W in Racine county in WI. The staff was efficient, the rooms are clean and the location is great for visiting the Racine and Milwaukee areas. Safety is not an issue. The decor in the room and hallways on the upper levels needs some updating. September 24, 2014
Rated 5.0 out of 5.0 by Helpful staff great location Staff was very helpful told us the best way to get to where we were going. Located a 1/4 mile from union station and about 500 feet from the Merta train stop September 22, 2014
Rated 5.0 out of 5.0 by Great service in a convenient location. The friendly staff was very welcoming and checked us in quickly and with smiling faces all around. This is not a fancy hotel, but it is adequate. The tile in the showers could have been scrubbed a little cleaner, but the bedding and beds seemed new and were very comfortable and although it was a little noisy in the area (it IS Chicago) they left a pair of earplugs as an amenity, which were very much appreciated. September 22, 2014
Rated 1.0 out of 5.0 by Noisy, depressing and dated My husband was on a business trip and I joined him to enjoy Chicago. The room was very dated with depressing fluorescent lighting plus so much noise during the night that made it impossible to sleep. We had to change hotels. I would not go back! September 22, 2014
Rated 4.0 out of 5.0 by Kurzaufenthalt zur Stadtbesichtigung Aufenthalt war in Ordnung Störend war der recht starke Verkehr am frühen Morgen ab ca. 5 Uhr September 17, 2014
Rated 1.0 out of 5.0 by The Room creeped me out The location was great and the staff was OK. But the room was terrible. 5 broken tiles in the bathroom, some were very sharp. The first morning I went into the bathroom and stepped on a cockroach the size of a small rodent. After the cockroach experience I had a hard time sleeping. I had to search the room and bed every night. They did replace the tiles, but would not give me another room. There were food crumbs under edge of bed and counters. "NOT A GOOD EXPERIENCE" September 15, 2014
Rated 4.0 out of 5.0 by Nice hotel Hotel room was comfortable and the staff were nice. Not recommended if you take CTA to the hotel with lots of luggage/stroller because the nearest station is not accessibility friendly. September 14, 2014
Rated 5.0 out of 5.0 by Thanks for a great stay! Speedy check in, valet parking, clean rooms, courteous staff September 13, 2014
Rated 1.0 out of 5.0 by The worst Holiday Inn experience we have ever had I booked a room with two double beds. The hotel was sold out. When we arrived a women was at the front desk and had just canceled her suite reservation. While we were waiting to get checked in, the hotel clerk offered this room to 2 people who walked in looking for a hotel room. No one took the room. We went to our room to discover that we had a king bed and not two double beds. We immediately went back to the front desk and waited while the still available hotel room was being offered once again to another person. He declined it. I asked if we could switch to the suite since our room was not what I had reserved. At that point the clerk verified that our reservation was for a room with two double beds. I never said I would not make up the cost difference to switch to the more expensive room. After some discussion between the hotel clerk and the supervisor/manager they informed us that there were no other rooms available. The clerk denied offering the room to anyone. The lobby is very small and I was standing right there when he offered it to 3 people who walked in off the street. I can't even comprehend why we could not have been given the opportunity to switch rooms. We went back to our room and within 20 minutes, while my husband was taking a shower, a woman and her two daughters walked in our room with the hotel key they had just obtained from the front desk. She was very embarrassed. We received no apologies. We went downstairs to the hotel restaurant and returned to our room only to find that our keys did not work anymore. The same clerk claimed we had demagnitized them. We had been out of the room for approximately one hour and had not even left the building. The keys were still in the cardboard key holder. This experience was so unpleasant we are seriously thinking that it is not worth it to be a Platinum rewards club member. We have the flexibility to choose another hotel chain. September 6, 2014
Rated 4.0 out of 5.0 by Room is clean, the bed was comfortable, staff is friendly. Was in Chicago for an overnight trip. The hotel answered most of my needs for the time I was there. it was close to the places I wanted to go to. September 6, 2014
Rated 5.0 out of 5.0 by Great Location Walking distance to Union Station. Hotel was very clean,convenient and friendly. Didn't get to see much of the hotel as we checked in late. Overall, we will stay here again simply for the friendly, convenient and budget friendly hotel stay. September 5, 2014
Rated 5.0 out of 5.0 by Stay The rooms were clean and comfortable. Staff was helpful in describing the best alternative to get from the airport and how to get around the city. September 4, 2014
Rated 5.0 out of 5.0 by Helpful and kind staff We had a pleasant experience with the hotel and was very satisfied with the staff help for a wonderful concert experience. The breakfast was overpriced for the buffet but what doesn't cost a little more in Chicago? Enjoyed the location for walking distance to many sights. Thanks bunches to the kind staff! September 4, 2014
Rated 5.0 out of 5.0 by stay Excellent and i would stay there again the staff is great September 4, 2014
Rated 1.0 out of 5.0 by Holiday Travel No signage for entrance to hotel. It appears you are in the back of the hotel when in fact you are in the front main entrance. Broken elevator with no help available for luggage. September 3, 2014
Rated 5.0 out of 5.0 by Excellent value and outstanding staff! We spent 5 nights at this hotel in a one bedroom suite, the rate included parking and breakfast which was a fantastic value. We didn't know what to expect and were pleasantly surprised by the hotel and staff. Everyone was friendly and went out of their way with any requests. Room was clean and breakfast was great. We found it an easy walk to almost everything and felt very safe at the hotel and surrounding area. Pool on the roof was a nice break after a hot day of sightseeing. We would stay here again! September 3, 2014
Rated 4.0 out of 5.0 by Female Reception Staff Excellent During our 2 day stay, we were most impressed by the front desk staff, especially the 2 female staff we encountered. They were welcoming, informative, helpful and positive, no matter what time we walked thru the lobby!! August 31, 2014
Rated 5.0 out of 5.0 by Excellent service, very comfortable bed, very clesn As first time guests at this centrally located hotel we were suprised at the cleanliness and appearance of the small lobby and front desk. The clerk was knowledgeable, helpful and friendly. Although we cheked ih early he was able to find us a room on the second floor. The bellman was cheerful and Knowledgeable and he doubled as the valet. Our room was very clean and nicely appointed - not spacious but more than adequate. Beds were very comfortable. We were very satisfied and will not hesitate to stay at this hotel in the future August 29, 2014
Rated 4.0 out of 5.0 by Helpful staff walking distance to down town A one night stay to see Chicago. The reception staff were very helpful. Hotel was a little tired but perfectly functional and a good location for walking in and around down town Chicago. August 28, 2014
Rated 5.0 out of 5.0 by The Staff is the best!!!!!! Swimming Pool on the Roof!!!! The Staff is very attentive to all my needs, they try to remember my name and a little history about me and my company/family. They suggest places to eat outside of their own restaurant which is excellent for breakfast (Sunnys) and late night treats in the lounge. They truly want you to enjoy your stay, not only in their Hotel (which is wonderful) but the whole time you are in Chicago. My Grandchildren loved the pool on the roof! August 25, 2014
Rated 3.0 out of 5.0 by Close to downtown Location wise convenient but price is high compare to what you get and other same rated nearby hotels. August 21, 2014
Rated 5.0 out of 5.0 by staff Very polite and comfortable atmosphere. Very attentive to detail. August 20, 2014
Rated 4.0 out of 5.0 by Good value in Chicago near to Union station Needed a 1 night stay before departing Union station on Amtrak. Also wanted to be close to a blue line L station as we were arriving from O'Hare airport. This place fitted the bill well in both respects and was good value also. All staff did a great job and we had an enjoyable stay. Would definitely stay here again and recommend it to others August 18, 2014
Rated 5.0 out of 5.0 by I needed a desk. The Staff relocated me to a room with a desk within about 15 minutes upon my request. August 17, 2014
Rated 4.0 out of 5.0 by Great service poor location The hotel provides great services and the staff are nice and helpful. My suitcase did not arrive and I was given a complementary shaving kit. The problem is the location which is off downtown next to very busy traffic and in a bit run down area. It is great if you are coming by car (ample parking). By transit or by foot it is not the best area to explore downtown Chicago. The blue metro line stops very near the hotel (stop Clinton). For exploring the city I would choose another location which has more people in the area and less spooky. August 17, 2014
Rated 5.0 out of 5.0 by clean rooms and friendly staff great service and good location.everything we neede was there August 17, 2014
Rated 3.0 out of 5.0 by Not a bad choice The blue line is just sitting outside of the hotel, which is nice. But the coffee maker doesn't work. And the staff didn't provide bottle water on the next day. August 15, 2014
Rated 4.0 out of 5.0 by Good, bad and ugly Good-suite nice having extra space. Desk girl very nice and helpful, guy who works the door, very helpful. Guest laundry room a nice feature. Bad-not many healthy food choices, restaurant had no atmosphere. Housekeeping walked in on us our last day, early too.. She knocked and before I could get to the door, she was coming in. Hotel rooms a little tired looking. Over charged me almost $170 on prepay rate, took more than a week to get credit. Fitness center very isolated, as a woman, i was not comfortable with the location, so I did not use it. On top floor, diagonally through business center. Could not see it from the hall. Ugly-poor location. Nothing nearby, no restaurants, no shops, no attractions. Be prepared to walk. Parking fee at 40, is high. Considering my car was not in a secure garage, but a sketchy, broken up lot, where the sign for the lot says parking $10. August 15, 2014
Rated 4.0 out of 5.0 by Great Stay Friendly staff. Great Breakfast and a great dinner selection. August 14, 2014
Rated 5.0 out of 5.0 by This hotel is a gem. Well located, excellently staffed, comfortable and friendly. August 13, 2014
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