Rated 4.1 out of 5 by 131
Rated 2.0 out of 5.0 by Bkbuzz Convenient Location if taking Amtrak
The room was clean and more than acceptable, however here was a lot of highway noise. The flaw with this location was the fact that pets were allowed in the hotel. My neighbor had a barking dog which the owners left unattended at night and I was forced to call the front desk. The front desk could not do anything because the owners of the dog were not in their room and now where to be found. I did not get any sleep with the howling dog. If there were no dogs allowed in the hotel, I believe I could have had a peaceful nights rest. I am glad I do not have an allergy to pets.
The location of the hotel was in a "shady" area and I did not feel safe walking at night.
January 6, 2013
Rated 5.0 out of 5.0 by opus125 Great Staff
This is my “go to” hotel in Chicago. It’s easy to get to and the staff is very friendly and accommodating
December 11, 2012
Rated 5.0 out of 5.0 by JSS01722 Staff could not be better!
I stayed at this Holiday Inn 3 times over 2 months while traveling to Chicago for extensive out-patient care at Rush Medical Center. The staff is SO genuinely helpful, happy when they greet you or call a cab. It made my stays so much more pleasant. Also traveling alone the first time, and in a city new to me, their helpfulness really put me at ease. Immediately I felt like I had people there who were going out of their way to make things work for me. Seeing the same friendly faces each time I returned was wonderful. The hotel is quite nice, especially at that price! The business center upstairs is great, especially being able to use the printers! My husband enjoyed the exercise room as well. Thank you Holiday Inn, Downtown Chicago.
December 9, 2012
Rated 5.0 out of 5.0 by Tony5 Staff was great
Room was good.........price was a bit high due to activity in the area with most hotels sold out. However the staff at all levels here could not been more freindlier and hospitable. That made my stay enjoyable.
December 9, 2012
Rated 5.0 out of 5.0 by SusanJane Welcoming staff!!!
We chose this hotel because it was close to the train stations. We met friends coming from Nebraska on Amtrak and we arrived from Wisconsin on the Metra. This hotel was comfortable walking distance from both. I've stayed in Holiday Inns all over the United States and I can say without hesitation that this STAFF WAS THE MOST WELCOMING that I have ever experienced. The staff was helpful in pointing us to the BEST THINGS TO EXPERIENCE IN CHICAGO. The rooms were comfortable and the two restaurants connected to the hotel provided excellent food and service. Three Cheers!!!!!! We can't wait to visit there again next year.
December 8, 2012
Rated 3.0 out of 5.0 by Naills1675 It was fine
The room was Ok. The staff were friendly and professional. I felt the hotel was slightly overpriced and the breakfast restaurant was highly overpriced.
December 7, 2012
Rated 4.0 out of 5.0 by aeolus32 Friendliest staff anywhere
I stay at this location often. One of the most important reasons is that from the valet through check in the staff is great. They are always ready with a smile and and willing to help make the stay a good one. I have encountered this on all shifts (times). This staff could give lessons on customer service.
I do wish this would carry over to the restaurant. The service there can be very shakey. I do believe that is being addressed.
November 20, 2012
Rated 4.0 out of 5.0 by Lenthepen Felt like I was a Priority!
Staff was most friendly and accommodating, while honoring me as a Priority Club member. Even though this was an older property it was still clean and well maintained. Issues: Very small bathroom, no HD televisions in the room or the lounge and a restaurant staff that was less than responsive to a very small number of patrons.
November 8, 2012
Rated 1.0 out of 5.0 by merlinst4 Poor value
I have stayede at many hotels in Chicago and this was the worst yet. I enjoy walking to my destinations and did not feel safe in this neighborhood. It was not convenient to restaurants except by taxi. Staff in the restaurant were not friendly or prompt. I could have saved money staying in a more expensive hotel that was close to restaurants and attractions. I highly recommend choosing another Holiday Inn. I have stayed at the one near Magnificient Mile and will definately patronize that one in the future.
November 6, 2012
Rated 5.0 out of 5.0 by Newt Great Staff
Tiaya was outstanding and all the staff was very accomodating. Did not eat there so could not rate the food.
November 5, 2012
Rated 4.0 out of 5.0 by tourismgal Close to Union Station
This Holiday Inn is located in a great place in Chicago. The lounge has awesome pizza too!
October 29, 2012
Rated 2.0 out of 5.0 by NiceGuyfromSeattle Rooms need maintenance; Staff could be friendlier
Check-in was slow. My Rewards membership just seemed to slow down the check-in process rather than speed it up. Front desk staff was not nearly as friendly as I've encountered at other Holiday Inn properties.
The room had some problems. The bathtub drain was slow--nearly clogged. The telephone did not work--not even a dial tone. Certain TV channels displayed a terrible, snowy picture. CNN in particular was not watchable. But the worst thing was smokers were allowed to congregate outside, directly below my window; when I opened the window for a few minutes, nasty smoke filled my room making it smell like a cheap Vegas casino.
I was too busy to bring these issues to the attention of the staff and it would have been a pain to change rooms, so I just put up with the inconveniences while I was there, but I won't be returning.
October 27, 2012
Rated 5.0 out of 5.0 by missrose Overnight stay
We came to Chicago for an appointment with a doctor at Rush. This Holiday was just down the road from his office. The staff were very curteous and prompt. Valet parking was a great perk. We will be staying here again!!
October 21, 2012
Rated 5.0 out of 5.0 by Jeanine40 Excellent Staff
I found everyone at the front desk and on the staff to be very helpful and friendly. The not only answered all of my questions, but were willing to help in any way. We had our luggage stored while we toured the city and they made this a very easy and quick process.
October 18, 2012
Rated 5.0 out of 5.0 by janis61 staff help
staff was very helpful and courteous especially Alina.
October 17, 2012
Rated 2.0 out of 5.0 Chicago Marathon Hotel
We arrived Thursday for the marathon and found that they could not give us late checkout. The hotel was a Marathon hotel in name only. No transporation, no marathon morning breakfast, no sign that there was a marathon on.
Next time I might as well book my own hotel
October 12, 2012
Rated 5.0 out of 5.0 by 1cane Great Staff
From the moment of my arrival, The staff were courteous, efficient and knowledgeable. They made my stay in the Chicago area most enjoyable. The Valet service was the best!! The gentlemen were willing to take time with me to give directions on driving, and finding my way around the area. They even "tutored" me on how to use the train system!!
October 11, 2012
Rated 5.0 out of 5.0 by david01 Had a great time
We had a great time..........staff was great, no problems
October 10, 2012
Rated 2.0 out of 5.0 by ACP0611 Friendly Staff
If it wasn't for the staff being exceptionally friendly, I would have given this hotel a VERY low rating. Although it is a typical hotel in the city, the property has not seen a remodel in years. My allergies from the hotel were so severe that I was actually unable to breath while in the hotel.
That being said, the hotel staff was so genuine and caring, that I felt as if I was a frequent guest there (although it was my first time staying at this hotel). They made the hotel work, and that is the only saving grace of this hotel aside from the location.
October 9, 2012
Rated 1.0 out of 5.0 by Wlherren Never again
As you may or may not be able to tell, I am a Platinum member and this was by far the worst HI I have ever stayed at. Everything from the elevators up was in need of repair, updating and cleaning. For the money it cost, it was a total disappointment. The room wasn't ready when I arrived. There were no cups or glasses in the bathroom, the suites are very oddly laid out with the kitchen in the bedroom. No outlets in the kitchen to plug the coffee maker into without laying the tray across the sink. I am very disappointed.
October 9, 2012
Rated 5.0 out of 5.0 by piebee THE BEST STAFF EVER
The hotel was OK. A little shabby in parts but very usable however the most outstanding part of this hotel was the people. From top to bottom - just fantastic.
October 5, 2012
Rated 4.0 out of 5.0 by Sakonnet22 Satisfactory Stay
We were pleasantly pleased to be upgraded to suites, as a Platinum member. The Doorman was most cordial and helpful. Staff were very friendly and Helpful. Wished it was located a little closer to attractions, but could walk to Field Museum and Millennium Park. The restaurant could use additional staff. We had to wait quite a while for our evening drinks and some snacks.We really like the ability to use combined points and dollars to obtain rooms used this trip for a father/son getaway, with wives. Overall,a pretty good stay.
September 27, 2012
Rated 5.0 out of 5.0 by RDO73 A comfortable stay at Holiday Inn
The room was very confortable and funtional. Each light by the bed had two electrical outlets, very handy for recharging cell phones and other electronics. The bed and pillows were comfortable. Plenty of closet space. Restroom clean and well supplied. Big flatscreen TV availabe for news and entertainment.
The desk lamp had an outlet for easy use of my laptop. Wireless internet worked very well with both my laptop and my I-Pod touch.
The only negative was the truck noise from the nearby street.
September 25, 2012
Rated 2.0 out of 5.0 by Nnnnnnnnnnoooooooonnnnne RUDE PERSONAL
ON SEPTEMBER 2 WE STAYED AT YOUR PLACE AND ONE OF YOUR GREETERS WAS VERY RUDE SO NO I WONT RECOMEND YOUR HOTEL TO ANY OF MY FRIENDS
September 10, 2012
Rated 4.0 out of 5.0 by Cone We would stay here again.
Great can-do staff! The property is a bit tired, but the staff makes up for any short comings. One of my pet peeves with ALL hotels is parking. Valet is available, and as a Priority Club member there is a discount available, but there are a number of options around the property that can significantly reduce the published charges. Location is convenient to walking to the Magnificent Mile downtown (we did take a taxi to get back). Great location if you are doing Cubs and White Sox in the same trip.
Props to : Keisha, Chris, Idalia, Alina, Taiyon, Gonzalo and Jill!
August 30, 2012
Rated 2.0 out of 5.0 by PB9447 Rude Front Desk
The rooms were average and clean and the rooftop pool was a nice feature. The young man working the front desk when we checked in was rude, did not ask about our Priority Club status, failed to provide the complimentary food coupons for our children, and double charged my credit card. Although much more friendly young woman was able to correct all of his mistakes, he should not have been working in that position. It just set a bad tone for our short stay there.
July 17, 2012
Rated 4.0 out of 5.0 by collegemum A few outstanding staff members
Eric at the front desk, and Candice and Anna in the restaurant made the stay better than average. They offered terrific customer service, follow through, and had smiles at all times.
July 15, 2012
Rated 5.0 out of 5.0 by CreativeRHINO Platinum Experience
As a platinum member I was greeted by name, given free bottled water at check-in, treated as a VIP, and automatically upgraded into a 1 bedroom suite. The hotel is the older style which isn't great but what it lacks in modern polish it makes up for in staff and cleanliness. The staff was excellent and for that I highly recommend staying here when in the Chicago downtown area. It was also walking distance to the Train Station and public transportations so very convenient for me and my family.
July 13, 2012
Rated 5.0 out of 5.0 by NfromOhio convenient location
I was expecting to hate this hotel because it's only 1 block from a Greyhound Terminal. What a pleasant surprise! We arrived late but the staff was courteous and helpful, we were served a delicious meal in the restaurant, and the room was clean and comfortable. We slept well and woke refreshed. Overall, it was exactly what we needed.
July 13, 2012
Rated 5.0 out of 5.0 by AnnieH Location and service
We arrived at the hotel fresh from the plane. The hotel was easy to find and so conveniently located we felt Chicago was at our feet. We parked the car with ease and then were able to walk to the Sears tower. The bus to tour the city was also close as were many of the famous restaurants.
First impressions of the hotel suggested it might require refreshing, but the location and the quality of the staff reassured us we were valued guests of both the hotel chain and the city.
July 10, 2012