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Rated 4.1 out of 5 by 277 reviewers.
Rated 3.0 out of 5.0 by Disappointment Belong to IHG club and find that each Holiday Inn seems to have different amenities, such a continental breakfast which is important when in a city that is unfamiliar. Rooms are expensive in large cities and feel there should be something more. Not a bad stay, or place, just expensive, beyond my budget but close to train station. July 6, 2014
Rated 5.0 out of 5.0 by Happy Guest I can not say enough great things about this property. Though our stay was brief I was overly impressed. The staff was great especially the rep. That checked us in Saturday evening. The room was very clean and comfortable. This is definitely my top choice of area hotels. 2 Thumbs Up! June 24, 2014
Rated 5.0 out of 5.0 by VERY clean hotel! Very clean hotel and excellent staff. Only three short blocks south of Union Station. Nice Restuarant on site, had excellent roast beef dinner and a complimentary glass of wine (Ryan was our server and very friendly), Tommie was at front desk when we checked in, also very helpful and friendly. We stayed three nights and everyone was friendly and helpful, no problems, and CLEAN. We hope to stay again soon! June 24, 2014
Rated 5.0 out of 5.0 by car parking I think for what you pay for the room the cost of parking your car at your site is on the high side. When you leave your car all day and not use it the price is high. June 19, 2014
Rated 5.0 out of 5.0 by Great Overall Stay We had a great time at this hotel. Staff was friendly and efficient. The roof top pool was a beautiful addition to our vacation. Great location and the valet parking option was helpful in coming and going from hotel. The food at the full service restaurant was delicious and "kids eat free" saved us tons of money! June 19, 2014
Rated 5.0 out of 5.0 by Great Hotel and Friendly Staff!!!!! This hotel hands down has the best staff and they were so friendly and accommodating the entire stay!!!! would stay again here for sure!!!! June 19, 2014
Rated 4.0 out of 5.0 by lounge the person that worked in the lounge was very helpful June 15, 2014
Rated 5.0 out of 5.0 by Tops for downtown Chicago Great stay and my best so far for downtown Chicago after trying many other hotels there. Relatively quiet, very well run and clean, relatively good pricing. June 12, 2014
Rated 3.0 out of 5.0 by Not comfortable and loud I travel frequently for work and this is the chain that I rely on, I was disappointed at my last stay with them. The hotel restaurant was terrible! The walls were thin and the hotel guests were loud until 4am, I had to be to work at 6am, and the staff did little to control the noise. The rooms were small and not comfortable. The next time I'm in Chicago I will NOT be staying here. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great staff. The guest room was small but adequate and clean. Wireless internet worked perfectly and staff was extremely helpful. Had dinner at Sunny's the first night and enjoyed a spinach salad with strawberries, grapes, mandarin oranges, pecans and grilled salmon. The food was excellent and the service was good. The only negative was the street noise and the noise from the air conditioner. Checkout was easy and the valet staff were wonderful! June 9, 2014
Rated 5.0 out of 5.0 by Cheering on the Cubs! This hotel is in a great location for arriving by train. Taxis to downtown weren't too expensive and were readily available. We really enjoyed our visit and the hotel and staff were wonderfully accommodating. May 31, 2014
Rated 2.0 out of 5.0 by Never stay there again Alina was the front staff person working the day I arrived. She was rude and not accomodating at all. The staff in the restaurant area were very pleasant and polite. I was there for a conference. The room that the conference was held in had very poor quality chairs to sit on for 8hrs and the room was not well tempature controlled. May 31, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Nice and courteous staff. They were very attentive and informative. This hotel is close to transportation but also within walking distance to plenty of attractions and restaurants. The immediate area around the hotel is not really eye catching but we found the rooms to be clean and comfortable. We wish the bathrooms were much bigger. This was the only downside. Overall, I would visit again. May 30, 2014
Rated 5.0 out of 5.0 great service the hotel staff were very helpful, knowledgeable and friendly added significant value to stay at hotel location was excellent May 26, 2014
Rated 3.0 out of 5.0 by Average facility but above average staff We were happy with the location, for what we wanted to do in Chicago. We found this facility to be much in need to an update. Furniture was in poor repair (drawer kept falling out on us) and the restaurant, Sunny's, was adequate at best. With no other restaurants in the immediate area, we were a captive audience. The staff couldn't have been nicer and tried to meet our needs as best they could, including an early check-in for weary travelers.. Thanks again to the staff and management! May 20, 2014
Rated 4.0 out of 5.0 by Great stay in Dorwntown Chicago This hotel was perfect for our sightseeing trip to downtown Chicago. We didn't need a fancy 14 star hotel, just something clean and comfortable that wouldn't break our budget. My husband and I took the Amtrak train into Union Station. This hotel is just a few blocks south of Union Station and was easy to walk to even with luggage in tow. The hotel staff including the restaurant were very friendly and helpful. While this hotel is a little ways from some of the major museums and sights of Chicago, it is very close to the blue El train line which will easily get you around town. The price was much more reasonable than hotels that were a few blocks closer to the center of downtown. But if you are a good walker, all of the major sights are within range. We actually enjoyed the walk, especially after indulging in all of the great restaurants Chicago has to offer. I highly recommend it! April 30, 2014
Rated 5.0 out of 5.0 by Visiting Chicago This is a great place to stay. On-site parking is reasonable, breakfast is great and the STAFF is WONDERFUL! April 23, 2014
Rated 5.0 out of 5.0 by Super customer service Best Holiday Inn I have ever stayed in. Good restaurant as well. Staff was professional, courteous, and very helpful. April 21, 2014
Rated 5.0 out of 5.0 by Great Property Stayed here on business, excellent location close to downtown. Easy to get to off the Interstate. Neighborhood leaves a bit to be desired. From the time you pull up, until when you leave the staff goes out of their way to make you feel at home. The front desk clerk recognized my Platinum level and upgraded my room to a suite. The valet parking was easy and very professional. I ate dinner in the bar area, food and drink were excellent, and priced well for Chicago. The room was clean, and had better amenities than the HI Chicago - Mart that I normally stay at when in Chicago. I would highly recommend this property, just wish it was located in a better neighborhood. Thank you for a great stay! April 16, 2014
Rated 5.0 out of 5.0 by Courteous Staff, Clean Hotel Usually in Chicago only for business and always stay at this HI. Always clean with courteous staff. April 14, 2014
Rated 4.0 out of 5.0 by Conveniently located and awesome service If you are planning to visit Chicago and want good value for what you pay, this is the place to be. Within a few steps from blue line metro station. Remember that if you have a car, they will charge you with U$40.00 every night. I highly recommend a parking lot nearby that is much cheaper. April 7, 2014
Rated 5.0 out of 5.0 by WILL STAY HERE AGAIN!!!! The staff was VERY Friendly , they offered a late check out with extra cost, offered a bottle of water upon arrival, the room was very clean and the bed was very comfortable, would highly recommend this Holiday Inn Express, the only thing I can say is the vending machine didnt work on the 5th floor had to go down to 3 , but that was no big deal, and we are breakfast in the resturant,, which it was ok , but I thought it was a little to high (14.00 ) a person for breakfast buffet , to me is a little high, but I would recommend the stay, only 3 blocks from the Amtrak station , so thats a plus too April 2, 2014
Rated 5.0 out of 5.0 by Great Service I enjoyed my stay. I arrived and was greeted with happy smiling staff and a bottle of water. Check in was fast and easy. Very quiet and I was able to rest in a quiet room and comfortable bed. I will definitely book again at this hotel. March 28, 2014
Rated 5.0 out of 5.0 by Good location next to CTA exit and my second stay at Hol Inn Downtown Stay at Holiday Inn Downtown for 20 nights. Excellent front office and dining. Staff are courteous and friendly. Meals at the restaurant is fast and efficient. Located less than 100 meters from Clinton Blue CTA station. Make sure to take the room facing the car park. Quieter than the rooms beside the main road. This is my second stay at Holiday Inn Downtown. Walking distance to Union station and Greyhound. March 26, 2014
Rated 4.0 out of 5.0 by OK Place The room and staff were very good, however, if you want to be close to anything at all, this is not the place to stay. Also, if you have a car, park it at the lot right next door at 20 dollars a day rather than pay 40 dollars a day at this hotel. March 23, 2014
Rated 5.0 out of 5.0 by Safe bet for a decent hotel in Chicago I judge a hotel primarily by how it treats its guests and the first couple of minutes when you enter any hotel, generally speaking, will inform you as to how your experience there is going to be. If you are lucky enough to have Tailon on duty during your stay, you'll be in good hands. She is the epitome of the consummate professional hotel receptionist. Nothing is too much trouble and ensuring your enjoyment of the hotel during your stay is her prime objective. She really is that good. Room was pleasant and clean. The heating convector though really kicked in with a noisy vengeance during the night which can be a bit startling but to be fair; it was very cold indeed during the night that I stayed. Free wifi works well and the TV is a modern unit with plenty of channel choice. Breakfast was very good with decent sized portions of quality food served by pleasant and attentive staff. The Holiday lnn is close by to the nearby subway but watch your step, because it doesn't feel particularly safe down there and I'm not the nervous type. All in all, this is a safe bet for a good night's stay in Chicago. March 18, 2014
Rated 4.0 out of 5.0 by Excellent Customer Service and Great Location Customer service was outstanding, staff was very friendly and quick to help in any way. Location/proximity to everything downtown was superb. Hotel was very clean. Bar/lounge area was nice. Restaurant had a well rounded menu. Breakfast (room service) wasn't good...food was very dried out. Overall, priced nice and great place to stay. March 14, 2014
Rated 5.0 out of 5.0 by First time in Chicago Booked this hotel for the first time. Upon arrival we found the staff to be very friendly and helpful. The rooms were very clean and comfortable. A restaurant is attached to the hotel. The service is slow but the food was excellent. Upon check out the General Manager upon seeing us leaving assisted in loading our luggage into the taxi. This certainly indicates team work and reflects greatly on this hotel and its staff. We will return to this hotel. March 9, 2014
Rated 2.0 out of 5.0 by Average Hotel Hotel stay overall was average. Nothing special about this hotel. Good deal if you just need a place to crash in Chicago. Don't bother asking for a wake up call, they advertise and will tell you they offer this service, however, they do not call. I would recommend this hotel based on the price and location. Room was fairly quiet and clean. Cable TV was advertised, but all it would pick up was local channels. March 8, 2014
Rated 4.0 out of 5.0 by quiet room and good service We found the hotel to be very close to our destination for departure the following day. Good staff and friendly. Staff was quick to acknowledge us upon arrival. Check in and out was very easy. Staff was quick to order us a cab when we needed it. Room was comfortable. March 2, 2014
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