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Rated 4.1 out of 5 by 301 reviewers.
Rated 5.0 out of 5.0 by Overall Review Starting with check in and ending with check out, the staff were more then happy to assist where they could. Friendly service, clean rooms safe and secure surroundings. Thank you so much for allowing us to check in early, muchly appreciated. My only recommendation/suggestion would be to provide a fresh water station so guests can refill water bottles. December 19, 2014
Rated 1.0 out of 5.0 by rude staff very rude staff, never ever stay here again! I never have been treated lie that any where else, small rooms, not very clean bathrooms, heating was awful! December 18, 2014
Rated 5.0 out of 5.0 by GREAT BED Very nice hotel. Price was good. Will return again. Only negative was parking. Hotel charges $40 but you can park yourself next door for $22. December 18, 2014
Rated 5.0 out of 5.0 by Absolutely the Best for your Chicago Stay! 12-17-14 Dear Holiday Inn Downtown Chicago! This trip to Chicago was a first for my daughter and myself and our Holiday Inn stay was absolutely TOP NOTCH!!! It proves you do not have to stay at the 'fancier downtown hotels' to have the best treatment! Big thanks to our front desk gal Tayann and the operations manager Adrienne most ESP! Going out of their way to be so friendly kind and caring! You could tell this was from the heart and not forced. Also the front door concierge was such a gentleman, carrying our luggage and getting us taxies as needed! From front to back EVERYONE at this hotel was so nice professional kind and caring! We couldn't have asked for anything better for our 2 day trip to the beautiful city of Chicago. Probably one of the best hotel stays I have ever had. Even the waitresses in Sunny's restaurant were also a delight at our morning breakfasts! THANK YOU SO MUCH to all the people mentioned (AND EVEN THE ONES NOT) for making our stay fantastic!....... 2 girls from way out in Cleveland Ohio! December 17, 2014
Rated 5.0 out of 5.0 by Friendly staff! Great service! This Holiday Inn Hotel has the friendliest staff I have ever experienced. They make me feel like the most important person staying in the hotel. Check-in is fast and when checking out, they have my car waiting without me having to ask. That is SERVICE!!!! December 15, 2014
Rated 5.0 out of 5.0 by Convenience and comfortable Our experience at Holiday Inn and Suites was nice. The hotel was convenient to everything. The cost was affordable. The room was comfortable. The staff was really friendly and helpful. We would recommend and stay with them again in the future. December 15, 2014
Rated 5.0 out of 5.0 by Convenient to the Office Hotel was close to the freeway for easy access to the airport. Taxi Ride from aiport was $46 and can take the Blue Line for a lot less if you have time. The station is close by the hotel. This is older hotel that has been upgraded. Nice stay with no problems. December 15, 2014
Rated 5.0 out of 5.0 by Friendly Staff Comfortable, clean place to stay in Downtown Chicago. Easy access to transit. Staff exceptionally friendly -- remembered guest names and greeted when passing through lobby. Restaurant above average for hotel. Food seasoned well and breakfast buffet is an excellent value. December 12, 2014
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