Rated 4.1 out of 5 by 371
Rated 5.0 out of 5.0 by HappWeddingGuest Staff
The staff are a wonderful attribute of this facility. They are courteous, available, immediately responsive, caring, and supportive.
The food was well prepared and the wait staff efficient.
The rooms (we stayed in a suite) were well appointed and clean.
Our housekeeper was punctual, efficient and amiable.
Improvement in TV quality and choices (no movies just HBO) could be considered.
May 18, 2013
Rated 4.0 out of 5.0 by UticaGirl Centrally located, clean and comfortable
Traveling for business we selected this hotel due to it's location. The room was clean and the bed was comfortable! The doormen were very polite and quick to get a cab. Front desk clerk was polite and cheerful.Food at the restaurant was ok, but the entrance area smelled like gas. I wouldn't advise ordering an appletini from the bar- not too good.
May 17, 2013
Rated 5.0 out of 5.0 by MarkfromBeantown Staff Super Helpful
There are many places to stay in chicago, but the Crown Plaza is an excelllent place... the staff is very helpful, room was imaculate.... I will stay here again....
May 15, 2013
Rated 5.0 out of 5.0 by CEK21 Spacious Room and Extremely Comfortable Beds!!!
Can't say enough about the amount of space in each room...have stayed here twice and both times rooms are HUGE! Sitting room with pull-out, lounge area with desk, mini bar. Then big enough sleeping space with room enough to do yoga if you so choose ! Great location for business meeting as its literally minutes from O'Hare.
May 15, 2013
Rated 5.0 out of 5.0 by dbrooks924 Great Stay!
From the moment we checked in to the time we left, our stay at the Crowne Plaza was perfect. The staff was helpful and professional. The room was spotless and the bed was very very comfortable.
Walking distance to many fine restaurants (including the restaurant in the hotel) We will look forward to staying there again.
May 12, 2013
Rated 5.0 out of 5.0 by Lindabythesea Crowne Plaza Chicago Metro
I went to a Charity Auction Event for my little friend who has Leukemia and won the bidding on this room for one night. The one night stay was donated by a Crowne Employee who is a relative of my friend who most generously offered this auction prize. I didn't expect to be as wonderful an experience as I found. First, I was able to take the L Train from O'Hare for $2.25 and got off at the UIC/Halstead stop, just a few short blocks away. I could see the Crowne Plaza name on the top of the building as I was approaching. The room was great, the staff so helpful and I went to the dining area/bar that evening. I recommend Santorini's across the street for excellent Greek cuisine. The Irish Pub had excellent music. All of these within a block of the hotel. Thank you Crowne for your generosity for this most worthy cause. Let's hope we find a cure for Leukemia soon!!! LL
May 10, 2013
Rated 5.0 out of 5.0 by Irishrdh Nice rooms
The only thing I could recommend is that there be more well placed grab bars in the shower. My elderly mother felt she could not take a shower because there were not enough strategically placed grab bars for her--just one in the back of the shower. I would also mention that there are no towel bars or hooks to comply with the request to reuse towels.
May 9, 2013
Rated 5.0 out of 5.0 by Jac001 Great hotel
Attentive and professional staff. Food and service was excellent in Dine Bar and Restaurant.
May 9, 2013
Rated 5.0 out of 5.0 by husky4me Fun weekend
For our weekend we stayed at the Crowne Plaza Metro. Fleetwood Mac was playing at the United Center. The hotel was a mile away and convenient to the loop. The suite was on the smaller side but comfortable.
Would I go back to Crowne Plaza Metro.. Yep!
May 4, 2013
Rated 3.0 out of 5.0 by YYYSSSBBB Good location and Nice view
View from the room is open with is good. Location is good surounded by good restarents
April 27, 2013
Rated 5.0 out of 5.0 by Katt Great service and clean rooms
The staff members were great! Everything from the valet service, assistance with cabs, restaurant recommendations, and room service was excellent. The rooms and general areas within the hotel were clean.
April 27, 2013
Rated 4.0 out of 5.0 by Renee244 Great room, small issue with service
Overall my mother and I had a great stay at this Crowne Plaza location. The only issue we had was that the woman who checked us in apparently didn't pay attention to the package deal we had purchased (which included free valet parking, free breakfast and a gas card) and went ahead to charge us for parking and didn't give us the gas card. We were in a bit of a hurry, though, so we had to deal with it the next morning. That morning, we had a new receptionist to talk to and he was VERY sweet and helpful and immediately made all the appropriate changes to our charges and gave us our gas card. Besides that, the room was extremely comfortable and clean, breakfast was very satisfying, and the gym was excellent.
April 27, 2013
Rated 5.0 out of 5.0 by parents33 Great place to stay
We were in town for our son's wedding. The Crowne Plaza was centrally located and a wonderful place to stay. The room was very clean, bed was extremely comfortable, and the staff went out of their way to be attentive to our needs. We would definitely recommend this hotel.
April 25, 2013
Rated 4.0 out of 5.0 by RedhawkBill Nice City Stay
We enjoyed our Chicago night at the Crown Plaza. Staff was helpful and courteous. Room was clean. Bar was nice. I would recommend.
April 25, 2013
Rated 5.0 out of 5.0 by JohnMW Very comfortable room; friendly staff!
Loved our recent visit!!! Everyone was most considerate and friendly...each staff we encountered. Location is perfect! Easy access to expressways. Valet parking is very convenient. Room was wonderful; comfortable and lovely! Ate breakfast in Dine! Good food! Convenient to many outside restaurants and awesome food markets with delis. Starbucks nearby. Cabs immediately available. My wife and I have stayed here many times and keep coming back. Visiting Chicago wouldn't be the same staying elsewhere (and we have in the past). Will continue returning to Crowne Plaza Metro...on Madison!!! We love it!
April 23, 2013
Rated 3.0 out of 5.0 by 1Teacher Nice Hotel, but...
A few guests that stayed around us were very noisy...all night. Slamming doors, knocking loudly, screaming. Not very considerate on the part of the guests.
April 19, 2013
Rated 4.0 out of 5.0 by CountryCousin22 Country Cousin
Parking was too expensive for guests but other than that and the Chicago Motel Tax all was good.
April 19, 2013
Rated 5.0 out of 5.0 by TW1957 Great meeting place when picking up a client at Union Station
I was very happy with my room, the restaurant & the staff!
April 18, 2013
Rated 4.0 out of 5.0 by Stephen60 Great location, friendly staff
My wife and I were in town to see a concert at the Unitied Center. This turned out to be an ideal location for that purpose. Five minute drive down Madison and we were there! This hotel seemed somewhat dated by its overall appearance. Not run down or neglected, just older. Our room was clean and comfortable, although it could use a furniture upgrade. There was a 27" flat panel TV (somewhat small) that did not seem to have a HD feed but still worked perfectly well. The room also had a microwave and coffee maker, but no refrigerator. The beds were comfortable enough (a little firm), and the bathroom was spacious enough that you didn't feel cramped (good counter space too). The shower was marvelous by the way. After reading sevaral reviews about the adjoing resturaunt (Dine) I was somewhat skeptical, but we decided to try it any way since we were not that familar with the city and did not want to drive (didn't have much time before the concert). This turned out to be a good choice and in fact we went back for breakfast the next morning before we checked out. I have already booked another room here for another concert trip in May. The front desk staff was very friendly and eager to assist us with every request. I would suggest you opt for the "park for a penny" option with your room since they only offer valle parking.
April 12, 2013
Rated 5.0 out of 5.0 by cbrownfnp Had a good visit
The rooms and the hotel were very nice. Close to The United Center (which is why we came), but not very close to downtown Chicago attractions. I love the fact that there is a magnificent grocery store (Mariano's Fresh Market - recommend highly# and Walgreen's right across the street from the hotel. Good Greek restaruant #Pegasus Restaurant & Taverna# and breakfast restaurant #Dena's Coffee Shop# in walking distance. The doormen were very helpful each time we needed a taxi to take us somewhere and the staff even recommended a few places to eat in walking distance. I did not like the fact that someone was able to charge something from the hotel restaurant to my room, but I am glad that it was taken care of with a phone call to the front desk #at least that was what I was told, I will know once my credit card bill arrives). The hotel restaurant should have been able to confirm that the person who ordered at the restaurant was actually staying in the room that was charged. I would stay here again.
April 9, 2013
Rated 5.0 out of 5.0 by Tomd19 Great location
I had business in the West Loop area and found a great hotel right where it needs to be. We had dinner and breakfast at the hotel and it was awesome, especially the swirl french toast! The next night we ate in Greek Town and walked to dinner and back.
The rooms are big and has a balcony with a view of the Sears tower.
April 8, 2013
Rated 5.0 out of 5.0 by professorwriter surprisingly good experience
i have nothing but good things to say about my stay. the only thing that would have made it nicer would have been a full-length mirror in the room. otherwise: clean, comfortable, extremely good staff, even decent restaurant.
April 2, 2013
Rated 5.0 out of 5.0 by Rettajo66 I will stay there again!!
I just stayed at the Crowne Plaza Metro on Sat. March 23, 2013 & was really pleased by everything!! we were in town for my son's Engagement Party that he had at his Condo a couple blocks away & we were able to walk everywhere we wanted to go
So, it was "very" convenient to stay there. All the employee's were very nice & the room was very clean & comfortable.
I will for sure stay there again!!
March 29, 2013
Rated 3.0 out of 5.0 by JJPJ Front desk jerks
the front desk clerks could really use some manners
they were not polite or very helpful.
ONe example. I commented twice that upon changing my reservation from one night to two nights that the person I spoke with on the phone made two reservations instead of just extening my existing one. As such i explained that I would be staying two nights. The jerk at the front desk said you may need to get new keys. Then he said not to worry about it. Then guess what, the keys didnt' work on the second day. I had to go and wait in line for the new keys.
Did he apologize? NOPE. He made some excuse.
Another example, i called for a cab and the front desk jerk said there will be some out front, you don't need to reserve them. I asked again as we had to be somewhere at a certain time. Again she said she wouldn't as they are out front. Lazy!
Nice property but not sure I'll stay there again. Unless I receive an apology and/or a discount.
March 28, 2013
Rated 2.0 out of 5.0 by Rushed Expected better
We were out of state guests and were staying at this hotel for a wedding. We we hoping to check in early because we needed to get ready for the wedding. We called the day before asking if we could check in early, they said to call the next day at 12pm to see if that's possible. I called at noon the next day and they said we shouldn't have any problems checking in at 2 pm. We got there at 2pm. No rooms were available yet but said we should have one soon and they would call us when it is ready. We ended up waiting over an hour and come to find out that friends of ours (who were also staying at the hotel) arrived an hour or more after us and got a room before us. We were rushed getting ready for the wedding and were almost late. For how much we paid for this hotel we were expecting a lot better service and accuracy.
March 28, 2013
Rated 2.0 out of 5.0 by Ferguson Noisy
Low in class, cheaper than other places in loop. Not good if yu want service, quiet, or professional staff
March 27, 2013
Rated 5.0 out of 5.0 by CappyRunner Great Staff and Comfortable Experience
From check in to check out, the staff was attentive and helpful. I really felt they cared about my needs. The room was attractive and comfortable. I would definitely return to this property. Location was convenient for our purposes. Glad I chose this hotel.
March 26, 2013
Rated 5.0 out of 5.0 by Valreds Comfortable room and bed
Amazing room with a very cozy TV room. The pillows were the best ones I've ever had in a hotel, made may stay even better.
March 25, 2013
Rated 4.0 out of 5.0 by albertc14 What a Change
I was most impress with the changes in the decor and renovations at the Crowne Plaza. We stayed there about 5 years ago prior to the renovations and had heard of the changes but did not expect how much of a change there was. Congratulations from taking this Crowne Plaza from just barely average to well above.
The staff was very friendly and most accomodating.
March 25, 2013
Rated 5.0 out of 5.0 by DMH59 Comfort
Great shower, beds, and room service. Will return in the future.
March 23, 2013