Rated 3.8 out of 5 by 131
Rated 4.0 out of 5.0 by Larry307 O'Hare hotel
It was okay; near to/from the airport and comfortable enough for my purposes. It was a short vacation, someplace I felt I had to return to one last time.
October 26, 2013
Rated 3.0 out of 5.0 by rafaelisabella Terrible service at Louie's Bar and bad behavior of maid at the checkout day
When we arrived at the hotel after a 6 hours driving trip from Cleveland, we just wanted to have a drink to relax at Louie's. So we went there and ordered 2 drinks. 25 minutes had passed without a notice from the waiter, and since we're really tired, we decided to go back to our room and sleep. I will certainly never go back there and I'm definitely not recommending this place to anyone.
Another thing that we didn't like is that the maid knocked the door of my room at the checkout day at 8AM until I open the door, when she only said "Ooops, I thought you had already checked out." and then she went to another room to do the same thing. I didn't like that because I was still sleeping at that time and I needed to stand up, dress myself up and open the door. She could only had checked with the front desk instead.
October 20, 2013
Rated 4.0 out of 5.0 by Peh30 Good Service and reasonable price
Front desk is very friendly, as is the shuttle bus driver.
Price is reasonable for quality you get.
But food wise, did not really match expectations.
October 18, 2013
Rated 3.0 out of 5.0 by Kristine526 Not the Best - Not the Worst
We stayed at this hotel and also hosted a Continuing Education event here. Parking and getting to the lobby was not the easiest of tasks, as the door to get from the lot or garage is A. Not easily found and B. Locks at 7pm. Once we finally made it to the lobby, we checked in, and went to our rooms.
The rooms aren't bad. They're not the nicest I've stayed at, but the shower was hot, the AC was cold, and the bed was comfortable. If you're concerned about hearing the planes flying in to O'Hare, crank your AC up and throw the covers over your head. I promise you won't hear anything until morning.
The room our event was held in was a good size. We were running short on time when booking the event, so I was forever grateful to Audrey and all the help she was able to provide in getting the event set up and pulled off. I had to call for the things we needed (coffee, water, etc) but the staff brought them quickly and without any problems. I was lucky that our lecturer is able to project his voice very well, because there was no sound equipment available in the room. The general aspects of the room (lighting, quality of table cloths/chairs, etc) could have been better, but for what we needed, it worked.
The hotel as a whole could use some major renovations to bring it up to the standards of your typical business traveler. The cracks in the ceiling, holes between the windows and walls, and things of that nature could be fixed to give travelers a better sense of a hotel that they would willingly come back to.
Don't bother with Bar Louie by the way. The food was average at best. We ate there four times (downside of not having a car) and easily the best thing I had was the bavarian pretzels. The food seemed to be lacking seasoning and balance and was just kind of ho-hum. The service was awful. Every single time we were in there, the tables were lucky if they were half full and it took a good 30-45 minutes to get our food. Of course, by the time we got it, it was cold. Every. Single. Time. And don't even begin to think that your servers are going to come back to refill your beverages, bring you another if you so desire or ask how things were. Don't think that they're going to bring your check or once they do bring it to you, they won't come back to pick up your form of payment. You're better off heading to the bar and one of the bartenders will take care of the payment for you.
All in all, our course was a success, so that in itself was good. We probably won't be coming back to this hotel though unless we have no other option.
October 15, 2013
Rated 1.0 out of 5.0 by Allison90 Would not recommend
Had an end room on the "VIP" floor. Air conditioner roared all night, bathroom fan would not shut off, remote for the tv didn't work, floor was dirty and light bulb burned out in the bathroom. Construction at the entrance.
October 13, 2013
Rated 5.0 out of 5.0 by HappyinElkhart Friendly, professional staff with excellent service all around
From the minute we stepped in the door we felt welcome. The front counter staff were very professional and helpful. Of course, it does help to be a Rewards Club member because I received free water, snacks, and a coupon for free breakfast buffet. They were very helpful in explaining the Shuttle service to the airport . The food was excellent at Bar Louie's and their staff was great. The room was a little dated but very clean. My friend is a smoker, so it was nice that they have smoking rooms if needed. The room was quiet, comfortable and ohh we loved how comfortable the beds and pillows were. The wake up call was on time and the shuttle got my friend to the airport in plenty of time. Before my friend left she said the next time she comes back to visit, she would like us to return to this hotel because she had such a good time. She had a very busy week and was able to relax and sleep here. I have already recommended the hotel to a few of my friends and will return when able.
October 9, 2013
Rated 4.0 out of 5.0 by DLK1 Regular Stay
Nice people, restaurant is a sports bar and very noisy. A very short visit, might stay again.
October 6, 2013
Rated 2.0 out of 5.0 by byhand Food
Should you request the slightest change in your order, don't expect them to get it right.
October 2, 2013