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Rated 4.0 out of 5 by 234 reviewers.
Rated 4.0 out of 5.0 by Good Deal by the Airport A good location, easy/plentiful parking, and good restaurant and bar make this a good choice. I was a little disappointed with the view (dirty windows) and noise levels (close to elevators and noisy guests) but would give it another try. August 25, 2014
Rated 5.0 out of 5.0 by Great staff and food I usually do not participate in reviews, but I felt it necessary to comment on the excellent service we received from Danielle, the front desk manager. If she had not helped us with our room and reservations, we would have only stayed one night instead of five nights. You are very fortunate to have her as an employee, and the next time we are in Chicago we will certainly stay at your hotel again. Also, the breakfasts and dinner we had at Bar Louie were excellent. August 24, 2014
Rated 5.0 out of 5.0 by Great Customer Service The hotel highly recognized me as a platinum rewards member. I automatically received an upgrade without asking, the atmosphere was great, the customer service rep represented the hotel well. I will stay again and I recommend the hotel. August 23, 2014
Rated 2.0 out of 5.0 by Bellow average It does not feel like holiday inn. I stay in holiday inn all the time. This is the worst experience. The over all feel is too shabby. Will not stay here again. Attached is the view from my room. Complete nonsense. The windows are taped up. The rooms are not sound proof like all the other airport hotels are. I called the front desk to request some coffee & creamer, they told me its not available. it is pretty pathetic. August 23, 2014
Rated 3.0 out of 5.0 by AC Units are a little noisy This place is adequate for staying the night before a flight from O'Hare. Construction on the area roads makes getting around difficult. August 18, 2014
Rated 5.0 out of 5.0 by Great stay for a reasonable price I was at this hotel for a conference. I know it can be very difficult to please everyone at a 100 person conference; however, I think the staff did a very good job of treating each individual as an individual and not just a part of the crowd. The staff genuinely seems to enjoy their jobs and be proud of their location. August 18, 2014
Rated 1.0 out of 5.0 by 2am nightmare The central reservationist sent us to the wrong hotel at 2am in the morning when our flight was cancelled. I verified several times on the phone to check the location and it was not a misunderstanding. My only explanation is the hotel we were talking about got booked while we were making the reservation and she booked us on a nearby location, but did not tell us of the change. Horrible situation. I was traveling with my 12 yr old to drop him off at an Outward Bound trip and we lost very precious sleep as a result. August 15, 2014
Rated 5.0 out of 5.0 by Great property Great restaurant. Nice comfortable and convenient. August 14, 2014
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