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Rated 4.0 out of 5 by 265 reviewers.
Rated 4.0 out of 5.0 by An unplanned pleasant stay at Chicago O'Hare Holiday Inn I recently dad to spend an evening in Chicago O'hare due to bad weather and aircraft maintenance issue unexpectedly. The airport shuttle service was quite confusing for such a big area and many buses pulling up all at once. It could be much improved with clear signs for various hotel chains. Once made it to the hotel, the front desk staffs were efficient for the check-in process despite a large crowd. Clearly they were skilled and experienced with that. They explained the amenities and the dining options for the hotel and the password for the complimentary wifi. Room was as expected of any holiday inn - a kingsize bed, a work area and a lounge area. Bathroom was clean although I didn't care for the strong scent of their products. Dining at the restaurant was efficient with quite a variety to choose from. Good level of noise and attentive waitress. Check-out was quick and they have a second shuttle to accommodate a large group, which I thought was outstanding so we don't have to wait for the next one. Would recommend this hotel if ever get stranded at ORD again! October 17, 2014
Rated 5.0 out of 5.0 by Staff was excellent! Breakfast buffet could be better. The only disapointing part of our stay was the breakfast buffet. Not enough selection and the food was just "ok". October 16, 2014
Rated 5.0 out of 5.0 by They went out of their way to please Most notable to me was the staff and their treatment of me. They all took note of me being there, acknowledged me every time we passed each other and showed interest in making sure I was taken care of. The room and facilities were much more accommodating than a competing hotel I stayed at in Chicago just the week before....and a much better value. October 13, 2014
Rated 4.0 out of 5.0 by Near the airport with shuttle service The hotel is located near Chicago O'Hare and has a convenient shuttle service. I had a quiet corner room with comfortable bed and pillows. Great for us who book a hotel to get a good night sleep. The restaurant/bar has an amazing variety of beer on tap and good variety of interesting food combinations. I eat in the restaurant a couple times and tried the Pork, Pear, Fig Flatbread and some Pulled Pork Sliders. The restaurant only has two desert options. I tried the cake drenched in a sweet whisky glaze. It is huge and would be best shared. October 12, 2014
Rated 5.0 out of 5.0 by Great Stay Stayed the night of our wedding. Suite was comfortable and very accommodating. We had a great time. October 8, 2014
Rated 4.0 out of 5.0 by Good selection of beer on tap at bar The Hotel was OK, but the bar had a nice variety of beers on tap and multiple flat screen TV's. October 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed Rooms are clean, wi-fi is fast and there is a safe in the room. Five minutes away from the CTA and staff was quick if there was a problem. October 1, 2014
Rated 1.0 out of 5.0 by Worst hotel in chain, by far. Should be delisted as IHG Hotel. I travel every week, and have stayed all across the US in IHG hotels and they are always good, very good or excellent until now. This was the worst hotel I've stayed at in the chain, hands down!! Ugg, horrible: 1. Shuttle took 75 minutes, instead of the 20 promised when I called the hotel. I called 2-3 times for status, and said "just tell me what's happening, I can take a taxi", but they kept saying the driver was on his way. Turns out the front desk was lying about status (according to driver). 2. Booked room for one night, but got charged for 2. Was a MESS to straighten out - took 7 phone calls! 3. Restaurant like nothing I've ever experienced. One or two waitresses for room full of people. You had to use free buffet coupon, because they didn't have anyone to take your order. We finished our breakfast, and still no one brought coffee. We had to go find a waitress on the floor to get coffee. 4. Rooms dirty, tub tile cracking. September 30, 2014
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