Rated 5.0 out of 5.0 by BillandMerilee A place to relax!
My wife and I are frequent travelers. We have stayed in this hotel on at least four separate occasions in the last eight months. The first time, we stayed because it was convenient. Since, we have returned because of the outstanding staff.
Our needs are met, our questions are answered, and we are recognized by staff from the restaurant to housekeeping. There are many other hotels/motels in the area, but none that have done such a good job at making us feel welcome.
April 28, 2013
Rated 2.0 out of 5.0 by KatBT Good 2 star hotel.
This is not a 3 star property. Beds smaller than advertised, Queen room has full bed, King room has Queen bed. Can not close curtains to block morning sun had to use extra pillow to sleep past sunup. Room needed work, bedroom lights out, bathroom door does not close fully, no vent in bathroom.
Changed from full luggage racks to airport luggage carts. If you do not unload at the front door all other entrances near parking have steps so you can not use the luggage carts.
Noisy, could hear next room and unsure of where other noises coming from. Occasional airport noise did not bother me.
Only place to eat is the bar. Skip the morning buffet as most items are cold. Better and cheaper to order from menu.
Staff friendly but not helpful. It seems like they have heard the same complaints over and over.
April 24, 2013
Rated 3.0 out of 5.0 by KLMN One night business trip
This was a one night business trip. It is convenient to the airport and the highways. The room was comfortable and clean. There was a breakfast that was acceptable, not extensive but satisfactory.
I would stay there again.
April 23, 2013
Rated 4.0 out of 5.0 by Bedo Clean and quite Hotel
Decent hotel.Breakfast buffet need more variety.Parking in front of the hotel needs more space
April 22, 2013
Rated 5.0 out of 5.0 by mickeydisneyfan Nice Park, Sleep and Fly Location
Nice hotel, excellent for early O'hare flight. Shuttle service in the morning is at set times, we called when we got back into O'hare and waited for quite a while- this would be my only complaint- I would just suggest they give an estimated time that they would be at the airport to pick you up when you call.
April 20, 2013
Rated 5.0 out of 5.0 by Jan4278 Great
Staff very courteous, friendly and helpful. Room Service staff was very professional and timely. I enjoyed my stay and would recommend to anyone.
April 20, 2013
Rated 4.0 out of 5.0 by Porgie Room Equipment
I love staying at your hotel. However, this time the heater did not hold the temp I set. I would leave in the morning, upon return that evening to discover it had stopped running. The settings were still the same, so housekeeping didn't change anything.
The desk chair would not stay up. I think it is worn out.
Thank you for your attention.
April 17, 2013
Rated 4.0 out of 5.0 by Max34 Great place for Business stay
Free Internet, some rooms have control air temperatures, and has bar in the lobby.
April 14, 2013
Rated 5.0 out of 5.0 by Pammy1955 Great Staff & comfortable environment
We stayed here in a large group prior to and after our vacation. We got back very late and the shuttle was ready for us, the staff was very helpful, the rooms were ready, and it took a great amount of stress off of us. The next morning was a mix-up on the voucher for continental breakfast; yet there was no problem getting the matter resolved - for our entire group. Kudos to the staff for being able to handle the situation. Would certainly use again.
April 13, 2013
Rated 5.0 out of 5.0 by Denise2013 Parksleepstay
I would recommend your park, sleep & stay for our next flight
April 5, 2013
Rated 2.0 out of 5.0 by Anderson64 Everything i regard to the hotel and lounge was pleasant-our dissatification was with the shuttle service..
For our shuttle to the airport, we were not able to get on because it was full, so we waited another hour for the return shuttle to come back, fill up and get us to the airport. After going through security, we arrived at our gate with only 5 min. to spare.
On our return flight, we called for the shuttle after landing, I called the hotel numerous times trying to find the pickup area,. we kept asking different airport employees where to find the pickup area. Finally after 2 hours of being outside in 32 degree weather, we gave up and took a taxi to the hotel to retrieve our vehicle, at a cost of $40.00. We have decided never to go there again, We had spoken to the staff upon our return to the hotel and all they could say was it was our fault.....NO, I'M SORRY. Very poor customer service.
March 30, 2013
Rated 5.0 out of 5.0 Great for the price
Can't beat the price. And surprising quality. One of the best values near the airport.
March 27, 2013
Rated 2.0 out of 5.0 by Stu5 Hotel Getting Old
Have stayed here a lot in the past but it may be time to find an alternative. On a recent stay the desk light had a short circuit and quit working, the sink drained slowly and the carpets are dirty. Does not meet the new HI standards. The best thing that can be said it that the restaurant/lounge has good food and drink. Old hotel showing it's age and no reinvestment. Platinum member!
March 26, 2013
Rated 1.0 out of 5.0 by Flyer1234567 Simply Terrible
I stayed in this property in early 2013, and will never do so again. The bed was lumpy, tilted dramatically and the linens clearly had not been cleaned prior to my stay.
Overall, an extremely disappointing experience.
March 26, 2013
Rated 5.0 out of 5.0 by ChrisW Great place to stay by the airport
We stayed here since we had an early flight out of O'Hare in the morning. The trip to O'Hare from the hotel was about 10 minutes from the hotel to the economy parking lot. My family and I stayed and it was a comfortable place to spend the night. The room was big enough for the overnight stay and the beds were comfortable. You could hear some airplane noise, but not too much to be a bother. There was a secure location to park your car. We didn't eat breakfast at the hotel as it wasn't open when we left.
March 22, 2013
Rated 3.0 out of 5.0 by zimmy28 Don't Stay When a Confrence is Going On
I will first off say I was not recognized much for being a Gold level Priority Club card holder. Usually they give you a goodies bag or something. Not too big of a deal, but they give me stuff at all the other hotels regardless. Whatever conference that was going on at the time completely bones you on parking. The hotel doesn't care and gives no other options. You would think that I am paying how much a night to sleep there for a week at a time, can I get a darn parking space priority to the people at a conference for a day or two?! Maybe they should rethink how they do things with that part. My room card stopped working after the first night and I got compensated with a free breakfast voucher for the next day only. The room was great, the food was great at Bar Louie, and the staff was great as well. Overall not super impressed for what should have been expected from such a nice hotel.
March 21, 2013
Rated 4.0 out of 5.0 by pam2 Quick Stopover in Chi Town
Staff were friendly and cheerful. Rooms were comfy and clean. The hotel is definitely not a new building but it was perfectly acceptable for a one-night layover in Chicago. We appreciated the free shuttle service but had a very long wait at the airport for it to pick us up on arrival. The shuttle did, however, leave in the morning perfectly on schedule. Ate a late dinner at Bar Louie and the food and presentation were very good. Service, although the bar was far from full, was not attentive. Would have appreciated a free breakfast buffet but it was not offered.
March 21, 2013
Rated 2.0 out of 5.0 by NavDoc Inadequate Parking, Inadequate Climate Control in Room, Courteous Staff
Had 2 rooms booked for 5 days and one additional room booked for 2 days. (Total of 5 people). Arrived on 3/11/13 On 3/14/13 there was a conference booked at the hotel. After being out for most of the day, we returned to the hotel to find no parking available anywhere on the property. This included the lot out front, the parking garage and the roof top parking. Cas were even parked illegally in handicapped spaces (vehicles did not display handicapped plates or placards). Cars were also parked illegally in clearly marked fire lanes and in front of fire dept standpipes. The only parking available was off site approximately 3 blocks away in a residential area, which was mostly restricted parking by residential permit only. Violators are subject to a fine and being towed away. When I arrived at the front desk, I was joined by newly arriving guests of the hotel, also expressing their "displeasure" being unable to find a place to park. The front desk staff was extremely courteous, but offered no resolution to the problem, other than to wait until the conference was over. Then parking should be available. I left the property for a few hours, in hopes that the situation would be resolved, but was not. I hiked back to the hotel and spoke to the Manager on Duty, who was also very courteous, but offered no solution to the problem. When I pointed out to the M.O.D. about the illegally parked cars, he just apologized and said the parking situation should be resolved when the conference was over and that if I wanted to, I could leave my car with the parking valet service, which had been brought in for the conference. As I was leaving to retrieve my car, I observed and overheard a Chicago Fire Dept Chief speaking to the lead member of the parking valet service, regarding the illegally parked vehicles in the fire lanes and standpipes. I don't know the immediate outcome of their conversation, but when I returned a bit later, there was some legal parking available. It appears that the M.O.D. by his inaction, did not care about the hotel guests. What a way to "WOW" your guests. And certainly NOT a way to get repeat business.
Regarding the climate control issue - it was either too hot or too cold, even after multiple attempts to adjust the controls. There was also a terrible outsde cold air draft around the ventilation unit. This matter was brought to the attention of the front desk staff and I was assured that this matter would be looked into by the maintenance staff. If nothing else, the hotel staff was always pleasant and courteous.
March 17, 2013
Rated 5.0 out of 5.0 by Jerry2013 Excellent Room, Great Restaurant and Service
Excelent Room, Great Restaurant and Bar at affordable cost, Excelent Service from Staff and Management
Best Holiday Inn Express experience I ever had!!
March 15, 2013
Rated 3.0 out of 5.0 by Chinesewhisper Very Basic
Very Basic Hotel, depends what you want. Good Internet, reasonable nights sleep, not much to do nearby. Food limited, very very noisy Bar, breakfast is very poor. Okay if you just need to work using the internet and get your head down.
March 11, 2013
Rated 5.0 out of 5.0 by Jeri7 Great Experience and Value
The price was great considering I had to park my car for 2 weeks. Free Shuttle, complimentary breakfast also. I lost my keys and the service boy was absolutely wonderful in helping me unlock my car door and then pushing my car, which was stuck in the ice/snow. Shuttle employee was also so accommodating and offered to help with baggage to my car! Wonderful staff! Yes, I did "Love" your hotel, and will recommend it to others.
March 6, 2013
Rated 4.0 out of 5.0 by Mngeneral55 Great Place
Was surprised to see this was under the flight path for Ohara...had some trepeditions about jet noise, but didn't hear a thing. Bar/Grill in lobby was excellent for food . I don't think that I would take the breakfast buffet again, rather order off of the menu...it wasn't attended to very well by the staff and food was at a minimum in the serving dishes. Sometimes getting the attention of the wait staff was difficult
March 3, 2013
Rated 5.0 out of 5.0 by strbru90 Quick jaunt to the airport
We only stayed one night but this was a great value for being so close to the airport. The room was comfortable, and the price was right. The desk staff was also very friendly, helpful and professional. We'd definitely stay here again.
March 2, 2013
Rated 4.0 out of 5.0 by Merry2 Happy Campers
Great place! Great people!
We recommend this spot to all our friends.
February 27, 2013
Rated 5.0 out of 5.0 by Haneef Another Great Stay
I'm in the Chicago area once a quarter and have spent the last few trips staying at this hotel. I always enjoy myself, am treated with respect, and enjoy the food at the restaurant. I look forward to my next trip to this hotel.
February 27, 2013
Rated 5.0 out of 5.0 by BarryPGH Decade of Staying Here
I have stayed at this Holiday Inn for 10 years and will continue to stay here till I finally retire. The staff has always been great and if I've ever had any concerns the General Manager (Jamal) listens and addresses them immediately.
Amazenly in the 10 years I've stayed there I've had the same room on every occasion but three. It actually feels like a home away from home.
February 19, 2013
Rated 5.0 out of 5.0
by Alexl great service and great food
great service and great food, nice hamburger and beer.
February 14, 2013
Rated 5.0 out of 5.0 by Brendaj61 Nice rooms and great service
I've stayed at this hotel several times. It's convenient to the airport, offers comfortable rooms, and the staff is accommodating to your needs.
February 7, 2013
Rated 3.0 out of 5.0 by rgp1 Facilities
Really could use updatng. Windows horrible, shower heads loose, sheets have seen better days. Ice machine broke. Restaurant is "OK" but not great. Typical hotel type food.
Staff though is very nice and for my business purposes it is just too convenient to consider other locations.
February 5, 2013
Rated 4.0 out of 5.0 by BGB94565 My last stay was good
My last stay at Holiday Inn while working in Chicago was very good. It was very cold out side but very warm in side. It was great I did not have to go out to eat because the food at the hotel was great along with a good glass of wine. My room was perfect, warm and clean.
February 4, 2013