Rated 4.0 out of 5 by 327
Rated 4.0 out of 5.0 by jenks255 Holiday Inn-Chicago O'Hare Area
Hotel is not right on Cumberland so realize you need to take what looks like a service road to get to it. The parking in front is limited for checking in. The front desk staff was friendly, gracious and informative. It is pet-friendly - which I love. The shuttle to/from the airport was efficient and timely so I chose to turn in my rental car for this option for getting to the airport for a 7:40am flight. The room was quiet and comfortable. The bathroom needs a little updating. Overall my experience was good and I would probably return.
March 29, 2015
Rated 3.0 out of 5.0 The shuttle bus driver was unprofessional
My family and I stayed this location for one night on March 25, 15. It was arranged by American Airline because of a flight delay. We waited the shuttle outside the terminal 3 around 9:30 that evening. When it came, the driver (white, male, 5'7'', about 50 years old) refused to open the shuttle's back door. Therefore, people couldn't put their luggage in. He yelled that only people without the luggage could get in the shuttle and people with luggage had to wait the next one which was another 30 min wait according to the shuttle schedule. Most of our fellow passengers didn't have a coat and had to wait for next shuttle in a cold and windy night.
March 29, 2015
Rated 3.0 out of 5.0 by International Traveler5 Rooms need updating--but hotel near airport--Great service
The hotel overall needs updating. The plus is property near airport. Excellent Service
March 24, 2015
Rated 5.0 out of 5.0 by Eugeen Great location
Great Hotel, fast access to the airport with shuttle. Nice restaurant and bar. Comfort bed
March 20, 2015
Rated 3.0 out of 5.0 by kristinjean It was a place to lay my head for the night
I stayed for one night and for the price, I wouldn't recommend this hotel. I had stayed in a different hotel the night before for a lot less money and it was a lot cleaner and quieter. Our drapes wouldn't close so the city lights bother my husband and I and the sun came in first thing in the morning. We tried to close them but there wasn't a track to be able to close them. The pillows were comfortable.
March 17, 2015
Rated 4.0 out of 5.0 Good Value for the Money
We had a group of almost 80 people and the staff was very accommodating, especially the Bar Louie restaurant and Jennifer, the day manager.
The hotel gave our group a great deal, and the space was good. We had to remind the staff several times to empty the garbage in the meeting room and refill the water jars.
Through no real fault of the hotel, the phones in the rooms, and subsequently the ATM were down all weekend.
March 13, 2015
Rated 3.0 out of 5.0 by Jamham Overpriced for Lack of Quality
This hotel seemed very high priced in comparison to many others I have stayed. The decor of the hotel as well as the room seems old, worn and in need of updates. The room was clean but some of the lighting did not work. After traveling for 20 hours from Bangkok, Thailand to Hong Kong and then to Chicago and through customs and immigration I had hoped for a bit nicer. What I got was very generic 1970's Holiday Inn at an escalated price due to the fact it is near a major airport!
March 13, 2015
Rated 4.0 out of 5.0 by honeybirdee Convenient and Relaxing
Staff was very friendly and helpful. They told us to wait inside for the shuttle driver since it was so cold (4 degrees F). The station for the CTA transit was right across the street but the shuttle dropped us off there due to the cold. Once we knew it was so close we walked every other time. We went up for a concert and didn't get back until late... good luck getting any food delivered after 2am. Most pizza places were closed by 2am on a Friday and others wouldn't deliver to the hotel's location. So we went to sleep and woke up early for the breakfast, not complimentary, which was fine, we paid for the buffet, some of it seemed like it had been there for a little while but they quickly brought out fresh french toast and sausage before we even had to ask. The main thing I was disappointed in was the shower. Very low water pressure for showering. You turn it on and water poured out but once you turned the lever to the shower head it was a drizzle. I could stand under and get my hair wet but no water was hitting the rest of my body. Very disappointing and not made for a romantic time. We didn't say anything about the shower to front desk. we aren't ones to complain and figured it is what it is. Parking is FREE :) and felt my vehicle was safe, had no trouble finding a spot. after the aquarium, concert and CTA traveling all day it was nice to get back to the room, relax and watch whatever we found interesting on the TV until we fell asleep.
March 12, 2015