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Rated 4.0 out of 5 by 293 reviewers.
Rated 3.0 out of 5.0 by great pillows Very comfortable pillows for sleeping. I'd like to know their brand and where I could purchse a few. July 1, 2014
Rated 4.0 out of 5.0 by Staff was Awesome.... Overnight layover for flights from ORD, booked online for shuttle service, Brand, etc. Had to call for info on how to locate the shuttle, but when I did the staff was very nice. Late arrivals on both layovers and had no issues with either one. Again, staff was super nice and very helpful! Was also nice to get there and have food available at the Restaurant located within the hotel. July 1, 2014
Rated 1.0 out of 5.0 by Lipstick on a pig Hotel is beautiful outside and in lobby area. Bar Louie was even great. However, elevator, hallways, and rooms STUNK to high heaven. We had to switch hotels. Staff was courteous and accommodating, that is for sure...but unfortunately the smell was just too much to handle. June 30, 2014
Rated 4.0 out of 5.0 by Not too bad Good place! It's close to airport and shopping center. June 25, 2014
Rated 5.0 out of 5.0 by Good value I needed to stay in this area for business; this hotel was very nice, affordable, and close to the metro. I would stay here again. June 17, 2014
Rated 5.0 out of 5.0 by Great hotel, terrible return shuttle service Stayed at this hotel for the park and stay, as we were heading to St Maarten early the next morning. Enjoyed some cocktails in the bar before we went to bed. Very nice place and great staff to assist us. The shuttle to the airport was on time and wonderful. Unfortunately, after a long day on the airplane and flight home, we were expecting a shuttle to arrive within 15 minutes, per the lady we called at the front desk. well that 15 minutes turned into 45 minutes, yet still no shuttle driver. Called again and the lady said he should be there, but not sure if he goes to the INternational terminal first or last. Well either way, we have been standing for 45 minutes and not one Holiday Inn shuttle came by. Needless to say, we ended up taking a taxi to the hotel to get our car at a cost of $20, which we should not have had to pay. Did not express my disappointment with the hotel because I had another 2 1/2 hour drive home and did not want to get too angry on that drive home. Will probably not use this place again for a park and stay, plenty others at a more reasonable price. June 15, 2014
Rated 4.0 out of 5.0 by Roomy, comfortable and an overall enjoyable stay Front desk staff attitude could be much better; however, my stay at the Holiday Inn was very comfortable and its proximity to O'hare was desirable. Shuttle bus was excellent. June 5, 2014
Rated 4.0 out of 5.0 by Great Value, Great Service Best value for the area. Easy access to public transportation. Quick Ride to O'hare airport via shuttle, (5 minutes).Very friendly staff at desk and at food and beverage outlets, (including room service). Only con was that I personally am not interested in a TemperPedic style mattress. Extra effort was given by housekeeping staff. Comfortable lobby, having to wait after check out for a delayed flight. Will return. June 4, 2014
Rated 5.0 out of 5.0 by Great Stay Our stay at the Holiday Inn near O'Hare was excellent to say the least. I was immediately greeted as an iHG member and with a smile. I also received a personal welcome call. I was greatly satisfied with the set up and cleanliness of the room. It was pretty luxurious! I highly recommend it! June 2, 2014
Rated 5.0 out of 5.0 by Stop over sleep great I needed a good nights sleep after flying in from Iceland and getting long delays. This was just what I needed. May 31, 2014
Rated 2.0 out of 5.0 by A few concerns and no response from management I had a few concerns with my stay, upon check-out however there was a line at the front desk and I did not have time to wait to address my concerns with a manager. I submitted my concerns to IHG and was told repeatedly a manager would contact me and I never received any response. As a platinum member I was very dissapointed with the lack of response. Rooms were OK, suprisingly not too noisy being so close to O'Hare. Traffic is slow around this area so that is probably the reason for shuttle delays. Upon check-in I was waiting in the IHG member line but they overlooked me and continued helping guests that walked through the doors after me. I had to then join the other line when several people filled in while I was in the IHG line apparently invisible. I was given an update and points or a snack for being a platinum member. The amount I was charged for room service breakfast was a lot more than what was on the door hanger order form. The order form stated that the breakfast was $11.00 and it said to make a juice selection and a coffee selection. It also mentioned gratuity would be added. When it arrived I was charged $9.95 for the meal, $2.75 for the coffee and $3.00 for the juice. I didn’t even want 2 drinks but the form asked me to select them so I did. In addition there was a $3.00 fee to deliver in addition to the automatic gratuity. This left my breakfast at $22.52 when I thought it would be around $13.00. Another thing that would be an easy fix is that the workout room did not have anything to spray down the equipment to clean in between uses. I found that extremely disturbing and didn't use any other equipment at that point. May 28, 2014
Rated 2.0 out of 5.0 by No attention to detail Room set to 57 upon entry Wait for over an hour for shuttle from airport May 27, 2014
Rated 3.0 out of 5.0 by Comfortable bed. poor breakfast service in restaurantO Hotel is usually fairly easy to access from local Blue Line station but currently it is almost impossible to use due to road and bridge construction work in between the hotel and station. On one occasion, I did manage to get the airport van to drop me off there, but the reception staff did not seem too keen on me so using it.. Breakfast service in the restaurant was exceptionally poor on the one occasion that I used it. That was enough. The staff were very inattentive and I had to chase them to get served. However, the service in the restaurant in the evening was a much better experience and the staff could not have been more attentive and efficient, as well as being very pleasant. The main downside was that it was not a pleasant place to relax and enjoy a meal, as it was extremely noisy with much loud music.. May 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed Bed was nice, provided restful sleep. Front desk staff was polite and nice. Room was clean. Did not experience airport noise. May 25, 2014
Rated 5.0 out of 5.0 by Best deal in the area! It's probably the best deal you can get in that area. Free parking, free wifi, free breakfast. You just can't beat it! May 21, 2014
Rated 5.0 out of 5.0 by excelente servicio excelente hotel, buen servicio y atención el personal muy comprometido con el huésped May 20, 2014
Rated 5.0 out of 5.0 by Nice hotel with good bar and restaurant attached We stayed for two nights and enjoyed our stay. The view from our room would have been even better if the windows were clean. The bar /restaurant were both convenient ad good quality. May 20, 2014
Rated 3.0 out of 5.0 by stolen spare tire we were told by the shuttle driver to back up against the wall so our tire wouldn't get stolen while we were gone for 5 days, guess what? We did as he said and came back to NO spare tire! It was stolen! Hotel did nothing to compensate! May 20, 2014
Rated 1.0 out of 5.0 by WATCH YUR STUFF Maid staff emptied room and stole $400.00 piece of equipment from room. Proceeded to laugh about it with other maid staff until police were called. I will never book another conference at this hotel. May 19, 2014
Rated 4.0 out of 5.0 by O'hare Good location and great bar and restaurant, helpful staff May 11, 2014
Rated 4.0 out of 5.0 by Great experience Easy check-in, friendly staff. I left my car there for a few nights. The shuttle was great taking me on time to the airport and picking us up. No complications at all during the stay. Comfortable bed and quiet at night. No complains at all. Would definitely stay again. May 6, 2014
Rated 1.0 out of 5.0 by Dissapointed The rooms had stains everywhere. I did not expect great accommodations with a smoking room but the stench in the entire hallway that smelled like that of a food exhaust was disgusting. People walked around with napkins in front of their mouth. The same stench came thru the vents into the room as well as thru the window. Awful!!! Also, the bathtub has water accumulating underneath it. It is only a matter of time for any type of growth. The toilet seat was loose. The bedding /mattress were torn. The remote control was sticky. I give good or even excellent feedback when I experience such. But this was just not the case. Also, you may want to tell people that the stairway ending at Bar Louis door is closed at that level as the door is locked at level 1 (Bar). May 6, 2014
Rated 5.0 out of 5.0 by Good staff = a good stay We stay her relatively often. My wife has family in the area. Though there are many other places we could stay, we keep coming back here because of the staff. They regularly go above and beyond what they need to do to insure our comfort. May 3, 2014
Rated 5.0 out of 5.0 by Lovely attentive staff, great food and drinks Everything about this hotel is A number 1 in our for the return shuttle service from the airport to retrieve our car. Not only is the shuttle pick up area somewhat hidden and confusing at Ohare Airport...but the return shuttle took way too long to pick us up! Every half hour should mean every half hour, not whenever we get around to it. Another guest waited over an hour to be picked up. April 26, 2014
Rated 5.0 out of 5.0 by Stayed one night before O'Hare trip Was a fine hotel for staying near O'Hare . Was able to park car there for several days and use shuttle to get to and from the airport. shuttle was timely. April 23, 2014
Rated 5.0 out of 5.0 by Friendly staff and wonderful food My stay was short, only 4 days, however, it was excellent. I have to say that my room was exceptionally clean!! The staff was very helpful..... the shuttle driver, concierge, waiters. Everyone was very accommodating and courteous. Totally appreciated!!! April 23, 2014
Rated 5.0 out of 5.0 by Wonderful Staff I spent several days in this hotel prior to taking a very stressful exam in my medical specialty. I had many interactions with the staff and they were all exceptionally nice and professional. In fact, there was one source of noise in my room that they promptly asked maintenance to address...and he did, immediately. The lovely head of housekeeping said "You need to concentrate!" when I told her about my need to study for the approaching oral exam. She spoke with maintenance and the noise disappeared. I ate room service only, which was just fine. Had a yummy piece of chocolate cake as a treat that was half the size of my head. I had asked for a quiet room on the top floor and this was exactly where they put me. The room was very clean and nice, the frig and microwave worked, the mattress was good. My travel agent booked this as part of a United Vacations package and the price was excellent. April 20, 2014
Rated 4.0 out of 5.0 by Great Staff, shame about the beds Having stayed in many other Holiday Inn's as usual the staff were great, but the beds need to be upgraded, also the whole premises needs a face lift. April 16, 2014
Rated 5.0 out of 5.0 by Vacaciones Buena estancia, buena comida, buen servicio, en general todo estuvo muy bien. April 14, 2014
Rated 5.0 out of 5.0 Cumberland staff is awesome! The staff is well trained in all aspects of customer service. I had a special guest arrive and my business trip was a complete success due to the cheerful and competent attitude of the staff. Thanks you Team! April 14, 2014
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