Rated 4.0 out of 5 by 431
Rated 3.0 out of 5.0 by Adam59 No breakfast until 6:30 am ?????
The staff of the shuttle were courteous and helpful. Front desk was not of much help. How could an airport hotel not offer the "free" breakfast until after 6:30 am? Needless to say, I had to take the 6:30 am shuttle to the airport to catch a flight. I didn't have time to wait for the breakfast staff to wake up and start cooking. I just came from another HIE airport at JFK (4/10/13). They offered their breakfast starting at 5:30 am in order to accommodate the customers. It seems like the ORD HIE is more interested in doing what is convenient for themselves and definitely don't have the needs of the customers on their list of priorities. By the way, the front desk staff told me and several other customers as we checked in that breakfast starts at 6:00 am. So, I was not the only disappointed customer in the lobby at 6:00 am. The front lobby staff didn't even apologize. They just stuck to their line: "Breakfast will be available after 6:30".
April 11, 2013
Rated 4.0 out of 5.0 by okieprof Visit 4/4
Hotel was old, probably acquired from some other chain. No refrigerator or micro-wave in room.
Staff was nice and helpful, though, and the price was OK given the location.
April 10, 2013
Rated 5.0 out of 5.0 by meolive Pleasant Experience
This is a vvery nice property and I would definately stay here again.
April 7, 2013
Rated 4.0 out of 5.0 by DIMWIT Good accomodations
Good place to stay and close to O'Hare and prompt shuttle service to and from the airport.
April 6, 2013
Rated 5.0 out of 5.0 by rspsjm Outstanding........
This was our first stay at this facility. Our previous favorite was Elk Grove Village on Busse Road. Due to changes there, I sought out another Holiday Inn which better suited my needs and expectations. Without exception, this facility met those needs and expectations flawlessly. From the beautiful, comfortable lobby, to the exceptional desk staff, from the very nice rooms to the excellent breakfast area, this facility pleased us greatly. As I stated to the desk staff at checkout, THIS Holiday Inn is our new favorite and our default go-to hotel when we are in the area. Thank you to all for a job well done. You all have a great deal of which to be proud!
April 5, 2013
Rated 3.0 out of 5.0 by Amy12345 Ok
The room was pretty nice except that the toilet didnt flush very well and toilet paper would still be in the bowl after 3 flushes. And there was a crusty stain on the comforter. The pool was gross. Lots of hair and dirt in the pool and you could tell that instead of regular cleaning, they just kept adding more chlorine. Your eyes burn as soon as you walk into the pool room. Good location- walkable to allstate arena.
April 5, 2013
Rated 4.0 out of 5.0 by TKM346 Good service - can do better.
The staff was great at the front desk. Answered questions I had about parking and other things. I was surprised I had to pay extra for long term parking. My family was there to fly out on vacation. Couldn't this just be part of the overnight fee? Also when I made the reservation I was told that I couldn't cancel the room. That was weird. As a priority member that turned me off. The pool is old - nothing fancy, but this hotel is not a destination, just for passing through.
April 3, 2013
Rated 3.0 out of 5.0 by BuckeyeKen convenient location
This hotel is nice and very convenient for overnight stays while transiting O'Hare Chicago airport. There is a free shuttle, although trying to find the right one is a little tricky. The problem is that there are more than one Holiday Inn near the airport, so make sure you know which one you're going to!
April 2, 2013
Rated 4.0 out of 5.0 by CLeigh Staff responsive, but confirm price when booking
I stayed twice at this location in March. The first stay I mentioned to the front desk that the pool was quite cold. The next visit it was noticeably warmer for laps. My only complaint is that the price changed considerably within 3 days later when I made a second reservation.price changes for no apparent reason even though I stay here almost monthly. Confirm your price with this hotel.!
March 28, 2013
Rated 3.0 out of 5.0 by Grandmotherof2 Room needed repairs. One phone didn't work. Showing wear and tear on tile work and walls. Needs updates.
Pool was way to cold. Needs updating. Rooms show much wear. Maid service was the best!
March 28, 2013
Rated 1.0 out of 5.0 by vikinggeek Stranded at ORD
My flight out of ORD was cancelled and United had to put me up in a hotel for the night. I'm a Platinum member and selected Holiday Inn Express for the available hotels.
After having a hard time finding the shuttle stop (poor directions on the phone), I arrived at a lobby that was in chaos because most of the front staff computers were off line. I was transferred to agent number two after the first staff could not check me in. I gave the agent my Priority number and she had a hard time pulling up my info. When I asked if there might be an upgrade available, I got a flip answer that she would upgrade everyone in line if she could. I realized that this staff was not going to be very service minded. I was hungry and asked where I could use the coupons United gave me. She directed me to a restaurant that didn't accept the vouchers.
I later complained to the duty manager about all the problems I've had. He promised that the manager would be in touch since they did have rooms for upgrade and I should have been upgraded. Of course, I didn't get any follow up.
The rooms were average looking. The coffee in the lobby was not refilled. No breakfast available upon the early checkout. Overall a depressive experience.
March 26, 2013
Rated 5.0 out of 5.0 by Traveler83 Cool and Nice
I appreciated the last minute reservation since my plane was cancelled at O'Hare. The hotel had a shuttle and easy transiton from a hard day of traveling.
March 24, 2013
Rated 4.0 out of 5.0 by Stlouisdan Great Service. Great staff.
This is m second time staying at this hotel. The greeting when I checked in was professional and friendly. My wife approached the front desk asking for a pencil sharpener and the General Manager helped her find a solution. The Breakfast staff was responsive and efficient. Everyone I dealt with was wonderful.
The only negative I have is the parking situation. We returned to the hotel around 9:45pm on a Saturday night. Because of a wedding in the banquet room the parking lot was packed. I ended up at the very far end of the property. I did not need a workout after the walk back in. To add insult to the parking situation the far lot was in poor condition with several large puddles and holes. And the 2 lights in this lot were not working. I am glad I park the car and not my wife. I had to run back out to the car when my son remembered he had left something in the car.
I would and likely will stay here again. I just need to get there before the wedding people so I can park.
March 23, 2013
Rated 4.0 out of 5.0 by Nucc very clean room
Rented 2 rooms for 2 nights each. rooms were clean and comfortable with lots of room. Had a toilet problem in the one room which was not resolved. Phones in the second room didn't work, I was told it couldn't be fixed and was offered another room.
Staff was friendly.
March 21, 2013
Rated 3.0 out of 5.0 by MZwicky Neither good nor bad.crew
While we can't really complain about anything, we cannot really praise anything either. EXCEPT the front desk crew were very nice and pleasant.
March 18, 2013
Rated 4.0 out of 5.0 by wrightworth Terrible Internet Spoils a Nicely Renovated Hotel
We enjoyed our stay at this hotel, with one MAJOR exception; the WIFI is horrendous. In general, Holiday Inn Express WIFI is pretty bad, but this was definitely one of the worst I have ever encountered.
Apart from that, this was a nice hotel that was really convenient for the Allstate Arena (walking distance). and for restaurants.
March 15, 2013
Rated 5.0 out of 5.0 by Wilde409 Great Customer Service!!!
We had a great stay. The staff was extremely inviting!!! We arrived as a wedding party was arriving but never heard them the entire night. The front desk service was amazing, the staff that you have are extremely great at costumer service!!! The next time I need a place to stay in the area I will be booking at the same place!!!!
March 8, 2013
Rated 5.0 out of 5.0 by MaryAnn526 Rex--outstanding customer service!
Rex went out of his way--both before arrival and during check in. I can't say enough good things about his customer service skills and genuine caring!
March 4, 2013
Rated 5.0 out of 5.0 by Kristin90 Friendly, Clean and Enjoyable
We enjoyed our stay at the hotel. We arrived early evening and our room was ready immediately. The Check-in clerk was friendly and made some great suggestions for dining options. The hotel was very convenient to food, entertainment and shopping. The free shuttle to and from the airport was so nice, eleviating a lot of the stress of trying to park and navigate around the airport. We were dropped off right at the door for our Airline and the driver even loaded and unloaded our luggage from the shuttle. Very Nice Experience.
March 1, 2013
Rated 5.0 out of 5.0 by weittail Great room/ great staff!
Front desk very accommodating
Room better than great!
February 27, 2013
Rated 2.0 out of 5.0 by Cg87 Cold room, noisy heating and dreadful breakfast
The room was cold, as the heating unit was sited directly below the curtain and all the warm air that was blasted out just disappeared behind the curtain and was lost to the cold window. The heating switched on and off all night and was like a jet plane starting up continually. It felt as if the heating had been retrofitted.
I have no problem with a basic continental breakfast, that is what is on offer, but the quality was appalling. Everything highly processed, sugar laden, preservative and artificial flavour laden. Shockingly poor.
February 21, 2013
Rated 4.0 out of 5.0 by James0908 Upgrade
As close as the hotel is to the airport and the amount of guests staying there the Internet access was HORRIBLE, I couldn't hardly do work on my laptop let alone watch Netflix or play online. Nice hotel but needs a major overhaul on the wifi or better yet, put a Internet port in the rooms
February 20, 2013
Rated 5.0 out of 5.0 by DannyN Great Staff
The housekeeping staff and the front service desk personnel could not have been more helpful. When planning a trip, they made several transportation suggestions which proved beneficial.
The room was delightful except for the fact that there was no ottoman when watching TV. Pool was heated as promised so I looked forward to my daily swim. The hotel is isolated by major highways. Suggest that the hotel shuttle be available to take guests to a local mall. I understand one was about 3 miles away.
What made this hotel a good stay was the care and concern of the staff including the shuttle drivers.
February 20, 2013
Rated 2.0 out of 5.0 by unhappywithmystay Fair
Our recent stay at this particular location was below average. The room was nice except the bed was very uncomfortable, and the room service was pushy. The shower head did not work properly and it was more a hassle to shower there. Room was very hot even after turning the hear off. Housekeeping knocked on my door 3 times before 9am to see when we were leaving. Not only did they knock three times but they did not understand what i was saying...
February 15, 2013
Rated 5.0 out of 5.0 by ChadB91 Early check-in while stranded
I was stranded at O'Hare due to snowstorm Nemo, arriving into Chicago on a redeye flight. I called the hotel and they indicated a room was available early morning, and the shuttle service was convenient. Wedding parties on Saturday nights can be a bit loud, but the service, room upgrade and early check-in were more than enough to convince me to recommend the hotel. The food pantry, fitness center, and mattress were also pluses.
February 13, 2013
Rated 4.0 out of 5.0 by SillyTomek Overbite stay
Truly had better hotel stays with Holiday Inn, yet this was holiday inn express, so maybe it's normal. Not the worse place, yet tub was small and water wasn't hot enough.
February 10, 2013
Rated 4.0 out of 5.0 by Larn Great service
The staff is very helpful and friendly.
The room is very comfortable but the shower is not work well.
Overall I will come back to stay here again.
February 4, 2013
Rated 4.0 out of 5.0 by Bob2301 Front desk is a desaster
Only one very slow staff member at the front desk. It took us 40 minutes to check in, which is unacceptable since we're priority club gold members. If it wasn't for the location, I seriously would have never consider going their again. Other than that, the breakfast is the usual Holiday Inn sausage and eggs and the hotel cleanliness is good.
February 3, 2013
Rated 5.0 out of 5.0 by Texaswoman1 Best Management around
With a hotel so close to the airport you sometimes think the service is going to be so so not at this property.
Every time I travel to Chicago I plan to stay at this hotel. The staff is one of the best. During my last stay in Jan with cold weather conditions I kidded the front desk staff about going out and warming my car up as it was before 5:00 a.m. and zero temp with major wind chill. The staff came from behind the counter and asked for my keys and which car was mine. NOW THATS Going the extra mile. (I did decline and say thank you)
February 1, 2013
Rated 5.0 out of 5.0 by Burt71 Great service and good value
The staff was extraordinarily helpful, from check-in to check-out. Our eighth-floor room was surprisingly quiet, given its proximity to the landing pattern of O'Hare. Some might miss having a restaurant on the hotel premises, but ordering in was very convenient and delivery relatively quick.
January 31, 2013