Rated 4.0 out of 5.0 by KBash Great service, good value!
We only stayed one night however being from out of town and new to the Cincinnati area we were looking for a place we felt comfortable. The lobby was beautiful, the staff was very friendly and the room was clean! We loved how there were many food and shopping choice within only a few minutes of this location, the Bob Evans just 2 minutes away had really good breakfast food! It was a big plus that we were able to just park outside the hotel without a charge or valet and take our car anytime we wanted with no wait. Overall I would definitely recommend this location!!!
April 11, 2013
Rated 4.0 out of 5.0 by Fredy81 Comfortable stay
Overall had a comfortable stay, restaurant food was great.
I was uspset that I was waiting on a package but my business plans changed and I had to relocate, so reception refused my package and was sent back.
April 11, 2013
Rated 4.0 out of 5.0 by KM1966 Convenient location. Spacious hotel
Breakfast was amazing. Great service. Very convenient to highways and shopping nearby. Common areas of hotel were very spacious and nice.
April 4, 2013
Rated 5.0 out of 5.0 by hobiect Nice Place to stay
Recently stayed there on a business trip. It is a nice Hotel and the rooms are a great value. Only two things that where just ok:
Only 1 elevator working , noticed this before I booked the trip from reviews online. It seems the other elevator has not worked for a while. I am a bit suprised they have not fixed it yet.
Food service was a little confused. The morning crew was great , but the dinner crew seemed to be unorganized and brought me the wrong meal.
Overall a nice hotel , and the staff was very nice.
March 27, 2013
Rated 5.0 out of 5.0 by Monica43 Great Service!
Great Service!!! We would stay again when in town.
March 22, 2013
Rated 2.0 out of 5.0 by Ingrid39 Bad guests in the Hotel
The rooms were very clean, spacious, and comfortable. It was the evening that was not so pleasant because of the other guests in my hallway that could not behave themselves. It was finally 1:00 a.m. when hotel security finally cleared out the hall and got these ignorant guests back into their rooms for the night. I was not pleased with my stay at all because of this. The hotel manager was grateful enough to take care of me and my family because of the incidents that occured during the night. However, the Club Rewards did not give me my culb points for this stay. The wonderful hotel manager told me that my points would be awarded but they weren't. I sent in a request and the request was denied due to "terms and conditions".
March 19, 2013
Rated 5.0 out of 5.0 by WMNOMAD Excellent Place to stay
We came in late on a Saturday night. The area was very busy, all the hotel parking lots were full including this one. However, the kind gentlemen at the front desk still found a 2 bed hotel room for my husband, me, and our daughter. He told me when I first walked in that they were almost full themselves but he would look anyway to see if he could accomodate us. The beds were comfortable, the hotel was attractive both from the outside and inside. It is in an area with a mall, lots of eating places, lots of strip malls for other types of shopping, and easy access to highway. Even though the hotel is close to the highway, you still did not get the noise off the highway. Overall a very nice place to stay.
March 11, 2013
Rated 5.0 out of 5.0 by Shanks Staff creates excellent weekend
Soccer team booked rooms and breakfast at this Holiday Inn. Saturday morning breakfast was not ready in time for early departure to fields and kids only were able to nibble on small amount of food.Your staff rewarded the inconvenience by allowing them the buffet upon return.This was not expected and will have an impact on further bookings.
March 11, 2013
Rated 3.0 out of 5.0 by MSSki Elevator/Food
Only one elevator worked and it was very slow.
We were there for a soccer tourney and the breakfast buffet for the girls was poor.
March 10, 2013
Rated 3.0 out of 5.0 by Tim1313 Not with Kids
Had to come in town for family emergency. Rented 4 rooms for 3 nights. Traveling with small kids in each of the rooms. Assigned rooms next to vending machines and elevators. Only one elevator working so the wait was very long. No room for the children to move around except in the lobby . As a frequent traveler i expect more from Holiday inn than noisy rooms.
February 25, 2013
Rated 3.0 out of 5.0 by andread31 upset
i stayed the nite on friday and i was very happy with accomidations and amenites but was very unhappy with the fact that when i checked in i paid a $25 cash deposit so they would not put the $20 hold on my credit card.but they ended up still putting hold on credit card so that is $45 i paid for deposit and it is now tuesday and still don't have the hold lifted.i'm very upset by this.
February 19, 2013
Rated 5.0 out of 5.0 by goirishjb25 Awesome
Another great stay here! Best staff and best food! Thxs again!
February 6, 2013
Rated 5.0 out of 5.0 by Luna71 Favorite Holiday Inn Location is Eastgate
I have had the pleasure of staying at this location twice. Each time, the ENTIRE staff was over the top fantastic. The front desk managers and attendants were friendly and accommodating, we had the same server each Morning in the restaurant and she was so nice, the bartender Scott is a hoot, and most importantly the rooms were very clean and comfortable. The location couldn't be better as it sits betweens all kinds of restaurants and a mall..some easily within walking distance. I stay at many hotels of all types for work and pleasure and this is truly a great place to stay if you're in that area.
February 1, 2013
Rated 5.0 out of 5.0 by KurtPF Great staff, very clean
I stayed at this hotel on business travel. Great staff and clean. Excellent food and it was nice to have a bar in the hotel.
January 16, 2013
Rated 5.0 out of 5.0 by KurtPF Great Hotel
Overall, a great place to stay. I was in the area for business and the hotel was easy to get to, very clean, outstanding staff and great food and service in the restaurant and bar
January 2, 2013
Rated 5.0 out of 5.0 by garyb22 repeat customer
I was attending a company Christmas party.
Was greeted by the hotel staff as soon as I walked in. Very helpful and polite.
Quick and easy check in and check out. Nice location with many attractions nearby.
Had a king size room. Bed was nice and compfy.
Very clean facility through out.
Look forward to staying again.
December 11, 2012
Rated 5.0 out of 5.0 by gene18392 A very nice place!
This is the best Holiday Inn I have stayed at. I can't find one thing bad to say, the staff was helpful. The room was clean. The lounge and restaurant had very good service. I will stay here again!
November 21, 2012
Rated 5.0 out of 5.0 by msdss Very friendly and caring staff and large room
This was one of the nicest rooms we have stayed in the Cincinnati area while visiting our daughter. The facility was very clean and beautifully decorated. Although we didn't go to the onsite restaurant we used room service and were very pleased. The only negative was we had problems with our room key. Otherwise would recommend and plan on staying again when visiting.
October 27, 2012
Rated 5.0 out of 5.0 by csx3298 Spacious
Great, Quick Check in,
Friendly, courteous staff, always a smile
Quick Check Out
Waterfall in lobby, beautiful to look at, noisy after a while
October 26, 2012
Rated 5.0 out of 5.0 by Fieryleo Great Experience!
From making reservations to checking in, room, dining area, amentities, room service and checking out this was by far the BEST experience we've had in Hotel stays! I travel due to my job and stay in some really nice hotels (like this one) but no where near the great time we had at this hotel! Your hotel/staff spoiled myself and family & it's going to take alot to impress us like this hotel and staff did!! Thank You so much for the great experience we had in your hotel!
October 24, 2012
Rated 5.0 out of 5.0 by Goirishjb Awesome place
This is a awesome place to stay! Great staff and great place to relax!
October 22, 2012
Rated 5.0 out of 5.0 by Geeper1999 Great place to stay
we loved our room and with a baby and pack n play everything worked out great. Our son really really loved the toliet paper. see the picture
October 19, 2012
Rated 5.0 out of 5.0 by wcooperpenny Conference
My stay was to attend a conference. The hotel was right off the freeway, clean, lovely decor, food at the resturant and banquet wonderful, and all of the staff was wonderful.
I will be back in December.
October 14, 2012
Rated 5.0 out of 5.0 by EvaW2W Comfortable bed and great service
The king bed was wonderful, and yes, the service was excellent. We called for housekeeping to deliver more blankets and other supplies that we had used up, and they came up gladly. The front desk was very responsive, and our housekeeper was sweet and helpful. Coffee service in our conference-hospitality room, and ice watter in our meeting rooms, was efficiently refilled. We had no complaints about anything -- everyone was friendly and careful. Highly recommend this facility.
October 13, 2012
Rated 4.0 out of 5.0 by Kjack Fair value - excellent beds
My room upon checking in was clean - except for the toilet. The manager was in the hall and I had him review it. The maid came in to clean it. Makes me wonder how well the bathroom was cleaned overall if such an obvious issue was overlooked. The exterior and interior common grounds are beautiful - well kept and maintained. The room never really cooled - I was on the first floor and I had the AC set to the lowest level. Still warm in the room. The bed was excellent very comofortable. The exterior doors only allowed guests in keys were needed AND the doors were always closed - often times this is seen. Not here not once. There is a security guard that walks the premise as well. What really lacked was the hotel's restaurant. We ate dinner there three times. The first night - service and food was excellent. The second night, three cheeseburgers ordered and one steak. 90 minutes later three cheeseburgers arrived cold. The steak had already come out about 30 minutes earlier. Manager comped the table - and should have. The third night, same deal - the food was well over one hour wait. We had a block room rate - however - full price at this hotel would have really been a disspointment - especially with the toilet greeting me.
October 6, 2012