Rated 4.0 out of 5 by 82
Rated 5.0 out of 5.0 by Dave8866 Great Service comfortable bed.
Clean hotel with a good breakfast. Hotel accommodates bicycles from the nearby bike trail.
September 17, 2014
Rated 5.0 out of 5.0 by History Teach Great Stay
Excellent staff and rooms were great. I would recommend this hotel to everyone.
September 10, 2014
Rated 4.0 out of 5.0 by SUNNY JIM PRICING
PICING WAS A WAY TO HIGH FOR ME I JUST STAY IN A ROOM AT NEWER HOTEL IN MONTREAL FOR A LOT LESS AND MUCH NICER HOTEL ! WHY BE A MEMBER IF EACH HOTEL IS GOING TO CHARGE YOU HIGH HIGH PRICES ? iN FACT SEVERAL OTHER IN OUR GROUP BOOKED IN ANOTHER HOTEL IN AREA OF SAME QUALITY FOR LESS THAN HALF OF WHAT I WAS CHARGE ?
August 20, 2014
Rated 5.0 out of 5.0 by DaRev Excellent
The site was very clean and very comfortable. The staff is what really pushed it over the top. They were extremely friendly and helpful - providing maps from the computer to various places we needed to be - even listening to conversations and offering suggestions for our group.
August 16, 2014
Rated 5.0 out of 5.0 by JohnEC Great Service
Came to town because my brother had suffered a stroke and was in hospital. Front desk was most helpful and expressed concern when informed of the reason for my visit.Upon checkout I was ask if the condition of my brother which made my day because the young lady remembered.I would recommend this hotel
August 15, 2014
Rated 5.0 out of 5.0 by dadofjax Location is prefect
Location is prefect
- it's away from the big city
Breakfast is always nice
Its right off the 275 loop
August 13, 2014
Rated 5.0 out of 5.0 by Marie427 Clean rooms and friendly staff.
The room was very clean, the room temperature was comfortable and so was the bed. The staff was very friendly and helpful.
August 12, 2014
Rated 5.0 out of 5.0 by Pens Great Place to Gather for a Wedding
We gathered here for a large family wedding and reunion. The hotel was large enough for the whole group with plenty of places to gather to catch up. They offered excellent advice on where to eat and even suggested a local park where we gathered for a more casual family gathering. The staff was courteous and friendly and very helpful in most every instance. The beds were comfortable and they have the best pillows for a good night's rest after a long hectic day. The breakfast offered lots of choices and got our days off to a good start. Rooms are spacious and have most everything you need for an overnight visit or multi day stay.
August 11, 2014
Rated 4.0 out of 5.0 by todd301 Comfortable bed, clean, and excellant breakfast
We were very pleased with our stay. The rooms were clean, the bed was comfortable and we had one of the best breakfasts we have had. Only drawback was that you could not come back in the motel from any of the doors, except the front entrance. Minor inconvenience.
July 28, 2014
Rated 5.0 out of 5.0 by Jan076 Great Room and Wonderful Serivce
We were there for a concert so arrived early and was able to get our room. The beds were very comfortable and the breakfast was really good. Enjoyed my pancake with the "push button" service!
July 28, 2014
Rated 5.0 out of 5.0 by ohiocountryboy Good nights stay
Friendly staff members, clean and up to date hotel and room. I would recommend this hotel.
July 26, 2014
Rated 4.0 out of 5.0 by KEDW Breakfast
The lady in the breakfast room the morning we were checking out was efficient but not very friendly. Never saw her smile or say "Boo!" to anyone. And I've had better eggs and sausage at other Holiday Inn Expresses.
July 21, 2014
Rated 5.0 out of 5.0 by Ray In Maryland Visit to Cincinnati
My sister and I are on a venture to see a baseball game in all the MLB stadiums in the next couple years. This provided a convenient location with a relaxing drive into the City. The clerk at the front desk provided us with a good map for our short trip that included good places to eat near the ballpark. What I like about Holiday Inn Express when traveling is they provide a clean room with no surprise. I've been in 5 of their units and have found the staff to be extremely friendly in all. Good job guys, keep up the good work.
July 15, 2014
Rated 4.0 out of 5.0 by chrth Clean and convenient
Close to the interstate highways and clean, comfortable room made my stay enjoyable. Breakfast buffet was the best that I'd ever had!
July 13, 2014
Rated 4.0 out of 5.0 by walterp Front Desk service
Tia, the front desk person on our stay was excellent. She is a great customer service representative for your hotel. Very accommodating and mindful of one's needs.
SHE IS A KEEPER
July 10, 2014
Rated 2.0 out of 5.0 by Amy87 Disappointing stay
I came with a group who had a block of rooms reserved. The rate was not what you would expect for a group. I know others who booked their rooms separately and received much better rates (up to $30 less per night). When I initially booked my stay there was one person who reserved the block of rooms and I needed to call to change the reservation into my name and provide my card information to book the room. There was a lot of confusion with the folks who booked the room as to what was happening there and several of us in our group had trouble with this.
When I arrived the check in was fine and the woman at the front desk was wonderful. The next day however my room key wasn't working and there was nobody at the desk to help me out. I waited about 10 minutes and just left without the items I needed to grab from my room to take with me. I have never seen a hotel operate with one person at the desk at 8:00 PM. I can't recall a single time there was more than one person at the desk and there was nobody there when that person took a break.
My room was fine but really just "okay". More than one person in my group had mildew issues in their rooms but mine was fine. There was also some sort of sand or debris at the bottom of the pool and the pool was disappointingly small.
The hotel staff was very accommodating about helping those guests and also about giving a better rate to a family member of mine whose reservation had been lost. They were also kind to provide refrigerators and microwaves to those in our group who had requested them and were nice to allow us use of the breakfast room for our group to meet up in the evening.
Once I checked out and went home I found out there was a charge of over $1700 pending with my credit card for a 3 day stay. The hotel had "authorized" my card three times as well as charged me for the room. This is still pending on my card 3 days after checkout. When I called to ask about it I was told to expect a call from a manager the next day. I did not receive this call so when I called to discuss it I was told to call my bank. and have the bank call them if needed. My bank told me I needed to have the hotel call them. The manager told me they don't do this but he said he would try and he would call me back to let me know what happened. I did not hear back from him.
All in all I slept well and the hotel would have been considered "mediocre and not worth the rate charged", but with the issues with reserving the room and trying to get these charges off my card, the overall experience with this hotel was very frustrating.
July 8, 2014
Rated 5.0 out of 5.0 by danmcl Nice but pricey
Hotel is clean and comfortable but price should be lower.
July 7, 2014
Rated 3.0 out of 5.0 by lynntrixie Good Service, but that's all
The room was not comfortable due to a hard mattress and a hard to adjust room temperature. Breakfast was average. I have paid less elsewhere and gotten a much nicer room and pool.
July 6, 2014
Rated 1.0 out of 5.0 by badhotel33 stale carpet, dirty room
very bad experience for a night, all rooms and hotel is dirty.
July 3, 2014
Rated 3.0 out of 5.0 by Select_21 Average
Average stay. 6/28/14 washer in hotel did not work. inconvenient for travel softball team.
July 2, 2014
Rated 2.0 out of 5.0 by lbab03 Unsatisfactory Experience
I felt the charge per night was extremely high and there was no guest assistance at check-in, my towels were taken and not replaced until I asked, and there was a loud incident at 4AM just outside my room. This was not a peaceful experience.
July 2, 2014
Rated 5.0 out of 5.0 by wrnchr clean ,comfortable ,friendly
great place to stay ,very clean ,comfortable , great breakfast
June 24, 2014
Rated 5.0 out of 5.0 by SNJ! Always a pleasant stay
The staff have always gone out of their way to be helpful in any way possible within their power. We normally stay there every six months or so and have for about the past ten years. This visit gave us no reason to reconsider our choice.
June 17, 2014
Rated 1.0 out of 5.0 terrible customer service
they gave me a smoking room when i booked a non smoking room it was terrible. The front desk people were mean and nasty toward my concerns to busy playing games on phones
June 11, 2014
Rated 4.0 out of 5.0 by Beach Accountant Lighting
My only complaint is that the lights in the room shut off automatically. There was probably a way to avoid this but it was not obvious.This was a saftey problem for my elderly parents. The light could have also been brighter.
Outherwise the room, breakfast buffet and staff were excellent.
June 9, 2014
Rated 3.0 out of 5.0 by David P Unimpressed
I prefer to stay at IHG hotels but was disappointed that the room rate was way more than it should be for an OLD (but Clean) room. It needs to be dramatically updated for the price.
Other value hotels that are updated with more comfortable beds, linens, towels etc than this Holiday Inn location, have lower room rates by at least $20 and are a great Value, they should charge Holiday Inn room rates it would actually match what you pay for.
May 30, 2014
Rated 5.0 out of 5.0 by Westerville1 Overall stay
Great week stay! The only thing that I would not give an excellent rating was the friendliness of all the staff. Some were friendly but most were not. Room was very clean and the stay was quiet. Check in and out was very smooth and everything in the room worked except the bath fan.
April 8, 2014
Rated 5.0 out of 5.0 by Chitown87 Great stay
We've stayed at this location in Milford many times and we've always had a comfortable stay. Staff is always friendly and the rooms always spotless. Only once did we have a problem involving our vehicle being vandalized in the parking lot but the management notified the police and called our room before we discovered it. Would be nice to add security cameras to the parking lot as a deterrent or to catch the scumbags. Hotel itself is a great place to stay though.
April 7, 2014
Rated 4.0 out of 5.0 by PhatBoyRy Good Hotel and Rewards Members Recognized
Stayed here for business and had a good stay. I had a room upgrade from my rewards membership thanks to the friendly staff. I would stay here again.
April 6, 2014
Rated 5.0 out of 5.0 by dj67 Enjoyable night
Wife and I spent a romantic evening. Lounging in the Jacuzzi tub and blissful night on an extremely comfortable bed.
March 27, 2014