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Rated 3.8 out of 5 by 148 reviewers.
Rated 1.0 out of 5.0 by Needs updating Location was close to highway but beyond that it wasn't good. Old and needs updating badly. Front staff was friendly and helpful. Torn wallpaper in room and stains on walls. Wouldn't stay her again or recommend to friends. August 26, 2014
Rated 3.0 out of 5.0 by OK My stay was just OK. Only smoking room was available downstairs. There was a lot of door banging noise throughout the night. Breakfast was ok if you're not eating healthy (sausage, potatoes, and scrambled eggs - fresh fruit was lacking). Staff was polite and helpful. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed, quiet hotel My stay at this HI was very nice. Bed was comfortable, it was quiet in the evenings and throughout the night, the room and bathroom were clean and the breakfast at Max August 25, 2014
Rated 4.0 out of 5.0 by Clean and quiet Overall, the room is well maintained and the staff was pleasant and helpful. The one bad thing for me is that the room was very cold even when I turned the air conditioning off. I actually had to turn on the heat for three of the four nights I stayed. Bathroom was always cold; I couldn't figure out how to regulate the heat in the bathroom. August 19, 2014
Rated 2.0 out of 5.0 by Disappointing Disappointed in the cleanliness of this hotel. Room was not as clean as one would have expected. Air Conditioner was very loud, which made it difficult to sleep. August 19, 2014
Rated 5.0 out of 5.0 by very relaxing The room and beds were very comfortable. It was just like I like trOops n quiet and dark. I was pleasantly surprised that my room which was across from vending and ice was not a problem! The Desk staffing were quite friendly and helpful. I definitely will considerthis property as a destination stay if i come to the Western Southern tennis tournament in the future! August 18, 2014
Rated 4.0 out of 5.0 by Cincy Open lodging Easy access to interstate and proximity to tennis center. August 18, 2014
Rated 3.0 out of 5.0 by Nice But Dated The property was nice enough, but could use an update and some $$ spent on the facility. We are IHG Platinum members and were welcomed, but no mentionof a welcome package or a bottle of water................ like we get at almost every other IHG facility. August 18, 2014
Rated 5.0 out of 5.0 by Great Service The staff at this hotel is amazingly polite and friendly. The food was great and the room was confortable. August 15, 2014
Rated 5.0 out of 5.0 by Great location for a great price Tucked around the corner from the interstate, this hotel is perfectly located for convenience while still providing great comfort. August 14, 2014
Rated 5.0 out of 5.0 by Best place to stay in Cincy area Great hotel. Very clean and comfortable. Pretty quick to get downtown for the ballgame or head north to Kings Island area. Great location for easy access to almost anywhere in Cincy area. Loved the indoor or outdoor pool option. Only negative is parking lot could be bigger around the hotel itself. There is plenty of parking if you use the Max August 11, 2014
Rated 4.0 out of 5.0 by Very friendly and coutresy staff Hotel was very clean and comfortable. Staff very friendly and courteous. Staff at attached max and Erma's very friendly and great service. August 11, 2014
Rated 5.0 out of 5.0 Great Place to Stay We check-in at Sat Aug 9 2014 and when we check-in we where greeted with this worker named Abby and she gave us our floor we wanted and gave us what we wanted for the Hotel and got room 610 and the 6th floor and when we put the key card in and opened the door and it was very nice and the pool was nice indoor and out door Elevators where fast and old but in good working the next day when we at maxs and Erma's the breakfast is small but good when we check-out I asked if I could keep the room cards because it was my first Holiday Inn so I think you should stay there I will stay agin when we are in the area August 10, 2014
Rated 5.0 out of 5.0 by good room, great pool, wonderful customer service My grandchildren had a ball, the pool was perfect for adults, as well as for small children. Room service was quick and polite. Rooms had microwaves and frig. wonderful, for us on a budget. Hotel located close to a variety of eateries. August 10, 2014
Rated 5.0 out of 5.0 by guest The hotel is located in a good location, the staff is professional and friendly, the facility is clean, and has all the necessary amenities. Overall it was a pleasant stay and the service was very good. August 6, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE and very clean and comfortable The front desk clerk went out of his way to check us in early, and we were greeted each time we walked past the front desk, very welcoming and clean hotel. Thank you August 5, 2014
Rated 3.0 out of 5.0 by Great service, not good handicap accessibility Hotel was clean and staff was helpful. However the handicap, wheelchair accessible shower was poorly designed and did not function properly. Maintenance did come up and resolve the function issue. Entire hotel could use some updating. August 3, 2014
Rated 1.0 out of 5.0 by mattress was terrible I was not pleased with the quality of the mattress it was terrible, very low grade for Holiday Inn, very disappointed, front desk great. July 28, 2014
Rated 4.0 out of 5.0 by Very attentive staff in the restaurant Dated facilty but very good staff and at decent price July 26, 2014
Rated 4.0 out of 5.0 by uncomfortable bed and poor crowd contol we were pre-registered and had to wait a very long time to get checked in. I was hit by a ball in the hallway while some boys were throwing a ball back and forth in hallway outside our room. our mattress wasn't comfortable. July 24, 2014
Rated 2.0 out of 5.0 by bad stay Rudely treated by front desk' Ncarts availabe for baggage,, nor a bellman. Did not get my pre paid breakfast. The staff seemed to not care about us or our needs. Should get money back for breakfasr. This is a nice building with a cold staff. July 23, 2014
Rated 5.0 out of 5.0 by Attentive staff, good value for price. Shuttle from the airport was great. Requests I made at check in were followed up on. Nice room with refrigerator and microwave. Facilities were clean, staff was attentive. July 19, 2014
Rated 3.0 out of 5.0 by good but if this location had a hot tub instead of two swimming pools I would have given it more stars. the bed was great though. July 16, 2014
Rated 4.0 out of 5.0 by Professional, courteous and helpful staff. We were in town for a family reunion which was hosted at this hotel. The rooms were nice and clean and overall our stay was pleasant. However, the banquet was held at the hotel and the food was awful and inedible!!, to say the least. Plates of food went back uneaten, which was a waste in this economy. Also, there was only one staff person at the banquet to assist us. Apparently, the tea, lemonade and water had been set out far in advance of the banquet time. When we got to the event at 6:30p, all the ice had melted in the drinks and we had to request ice. July 16, 2014
Rated 1.0 out of 5.0 by horrible Hotel was dirty. Did not have our handicap room. Did not know there was a dog convention and the hotel had dogs roaming all around and inside and we're kept up all night by barking dogs. I was shocked how dirty and smelly the property was. I stay at holiday inns all over and this was the worst and waisted my points. Do not stay here and the staff could care less. July 16, 2014
Rated 3.0 out of 5.0 by Run down hotel Hotel is a little dated. However, mostly clean. Fairly convenient to most things. July 16, 2014
Rated 2.0 out of 5.0 by Wouldn't stay again Everything about this hotel was great up until our last night. There was a private party being held there, and the entire parking lot was being used up for this party. Party-goers were double parked, taking up several spots per car and even parked in the isles. We, the paying guests had to park in the neighboring parking lot and walk across to the hotel. We were there with a baseball team and had at least twelve rooms for four nights. We were not the only team to be staying there either! The staff wasn't helpful at all concerning the parking situation and said "I'm sorry, there is a private party, they won't be here the whole time." Like we had to wait until the party was over before we could return our cars to the parking lot! For this reason, I will not ever stay at this particular hotel again. I will not recommend this hotel to anyone, which is a shame, the hotel was nice. I am very disappointed in the staff and how it was handled. July 11, 2014
Rated 5.0 out of 5.0 by The Staff Was Great!! 1. Needed to cancel a room when I arrived.. no problem charge. the front desk took care of it! 2. bathroom floor was wet when I walked into the restroom. no problem.... maintenance was at my door10 minutes later. 3 the hotel was sold out. the staff handled everything perfect!! Kudos Holiday Inn! :-) July 9, 2014
Rated 2.0 out of 5.0 by July 4th River Tubing We reserved 3 rooms all with King Beds, pull out sofa beds. In 1 room, 2 adults, 2 children under 10. 2nd. rm , 1 adult, 1 child under 10. The 3rd room, 2 adults. When I booked these rooms, I paid for all adults to have a free breakfast the next morning. Children under 10 ate a free breakfast with paying adults. No problem. Checkin was at 4:00. We arrived at 4:20, There were no rooms available nor was there a place to store our luggage. The children changed into bathing suits and we went to the pool to wait for rooms. All pool chairs were taken by a large party, so ok we sat on towels. Checked about rooms 20 mins later and 2 out of 3 were ready. 1/2 hour later, the 3rd. Room was ready. When I paid for the rooms at desk, we received our breakfast coupons for adults and children. The hotel was packed. Went to dinner off site and when we returned, the children wanted to swim in the indoor pool. We all went down to indoor pool to watch kids. It was full of rowdy kids with no parental supervision at all. They were pushing, sholving and dunking each other. Our kids got in and the next thing we knew, our 5 year old grandson, was being pushed back and under water!!! Unbelievable! Security at pool, told all the kids to calm down and left, it all started again, so we left. The next morning. We all went to breakfast. We showed our server the coupons and she promptly told us these were not good for the children because it required a paying adult. OMG!!!, I had already paid! We went around and around with her, until she went to restaurant manager and he agreed to let us all eat FREE!!! We had already paid! Horrible buffet breakfast. Not enough staff at restaurant. Dishes were stacked everywhere. Tables dirty. DO NOT EAT HERE, and I would not stay here again. July 9, 2014
Rated 2.0 out of 5.0 by Parking issues When we arrived, the parking lot was overflowing, due to what was described as a dance party in the ballroom. No place to park, ended up having to park in a lot next door, that didn't have adequate lighting. Check in went as smooth as possible though, even though there was only 1 person at the desk, and he was overwhelmed by all the dissatisfied people checking in. We also did not feel that our bathroom had been properly cleaned, long hairs found in the shower area, and the complimentary shampoo was missing, and the conditioner was half empty. July 8, 2014
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