Rated 3.9 out of 5 by 90
Rated 3.0 out of 5.0 by Free2b Great Location
The location, the staff and room were excellent. PLEASE IMPROVE YOUR BREAKFAST.
August 27, 2014
Rated 5.0 out of 5.0 by DennisS1 Great Service and Staff
I have stayed at this hotel several times over the last two years when I'm in town on business. While my business takes me into Cincinnati, I prefer to stay in Sharonville because of the staff, rooms and amenities offered. If by chance you ever do have an issue the staff will respond immediately to correct the issue. I've only had one minor issue in two years and it was corrected before I got back to my room that afternoon.
August 27, 2014
Rated 5.0 out of 5.0 by Coach *** Breakfast
Not enough space is allowed for enjoying the continental
breakfast. Items were not replenished timely. Food that was provided was substantial though.
August 21, 2014
Rated 2.0 out of 5.0 by Disappointed 12 Noisy Neighbors
The hotel staff was nice and it was one of the few IHG hotels that had rooms available for reward points. Neighborhood seemed and litt questionable but we had no problems. Our disappointment was caused by neighbors that let their kids be extremely noisy till after 1:30 a.m. when I complained.
August 20, 2014
Rated 4.0 out of 5.0 by tgreyling Nice hotel
Stayed here August 15th 2014, hotel is in the process of being renovated, currently it is on the old side, but everything still ok, fridge in room made a winding noise so I had to unplug it during the night. food ok, nice stay.
August 19, 2014
Rated 5.0 out of 5.0 by ANDI1111 Nice hotel
Staff very friendly, good deal for free breakfast and a nice room. Comfortable, nice place
August 18, 2014
Rated 2.0 out of 5.0 by Redsfan31 Where's my room?
When I checked in, my reserved room had mistakenly been given to another guest. The hotel staff gave me an equivalent replacement room, but the room had not been serviced for the day. The hotel did not have any equivalent rooms and ended up giving me a lesser room with additional points to make up for the issues I had experienced. The room I received was good, but not what I had reserved weeks in advance. Additionally, the breakfast was good, but the trash was overflowing and spilling out of the trash can at one point. The indoor pool is nice, but is pretty heavy on the chlorine.
August 16, 2014
Rated 2.0 out of 5.0 by tennisfan1 Very Loud Room
We had a suite, and it was very loud in both rooms. Light came in from the hallway, loud conversations in the parking lot, loud noise from room above.
August 13, 2014
Rated 5.0 out of 5.0 by tennisfan14 Extremely comfortable bed
We enjoyed our stay at this site and would definitely stay there again if traveling in the same area.
August 11, 2014
Rated 5.0 out of 5.0 by CB5353 Exceptional Service
The team at the Sharonville hotel have made my frequent visits not only comfortable but enjoyable. The rooms are newly remodeled and the staff is always courteous. This is a five star accomodation!
August 8, 2014
Rated 1.0 out of 5.0 by MD75 Smoked out
I would not recommend staying here. The facility itself is fine but the room I stayed in smelled very strongly of cigarette smoke and they were unable to move me to a new room. They sprayed the carpet with Febreeze and put an ozone generator in the room to remove the smell. Needless to stay it was difficult to sleep with the ozone generator rattling away in the corner and the putrid smell of smoke mixed with Febreeze circulating in the room. I expected better.
August 1, 2014
Rated 4.0 out of 5.0 great value
this hotel is the nicest one in the area - believe me we tried them all as we visit often. Clean, good breakfast, nice pool, all in all great value. I would caution that if you are planning an event and using this hotel check and double check your dates as I did have quite a few hiccups with all the rooms I booked and the dates we were staying.
July 29, 2014
Rated 5.0 out of 5.0 by Jomba72 Awesome place to stay!!!
This is my family's 4th year in a row staying here. We love this hotel. The staff was really friendly, rooms were clean and the beds were comfy. My only 2 complaints which are very minor are when we got back to our room the 2nd night there was a heavy cigarette smoke smell and it was a nonsmoking room. Went away after a couple hours but still smelled bad. The other complaint was at breakfast having omelets 2 days in a row. Would have like scrambled eggs on one of those days. Other than that it was excellent!!! See you next summer.
July 28, 2014
Rated 2.0 out of 5.0 by Eric 1 2 3 Weekend Getaway
First off, my wife and I arrived at 11:00 p.m. I am a platinum elite member, and I was not recognized as one. I don't mean to sound proud and conceited. I just wanted to mention that because at any other HolidayInn that I've stayed at, I've been greeted and thanked for my platinum elite status. Usually, they offer room upgrades and a snack upon arrival too. In this case, I wasn't even acknowledged as a rewards member whatsoever. The clerk almost seemed annoyed that we were checking in so late. At first, she could not locate our information. Finally, she realized our stuff was printed off and in a basket on the wall.
Night one, the shower water puts a whole new meaning to 'hard water'. My face was literally burning because the water was so hard.
Night two, we came back to the hotel after the Cincinnati Reds game, and there was not a single parking spot available. We even drove down the street to find a parking spot at a different hotel, but their parking lot was full too. After driving around for about 15 minutes, I was fed up and decided to just park under the luggage drop-off overhang. I was glad to see that my car wasn't towed the next morning.
PROS - It is right off of the highway. The bed is comfortable, it's quiet. A good variety of food on the continental breakfast.
CONS - It is a very outdated hotel. It seems a bit pricey for its location - it is far from the city. It is also located in an area that is abandoned and scary looking There definitely is not enough parking for all of their guests. They aren't very quit at keeping the continental breakfast food items stocked. There was no IHG Rewards Member recognition when we arrived.
July 16, 2014
Rated 5.0 out of 5.0 by Happydad50 Great room and breakfast
Despite being over run by teams that were staying and taking more than their share, the overwhelmed breakfast staff made sure that everyone's needs were satisfied . the two room king / sofabed suite is a BLESSING to mom and dad, able to squeeze a few minutes to ourselves because of that.
July 9, 2014
Rated 5.0 out of 5.0 by Anonymous12345678 Visit
It was great! It was a very comfortable visit. The children enjoyed the pool and the staff was very friendly.
July 2, 2014
Rated 5.0 out of 5.0 by web2010 Comfortable bed and great service
Enjoyed my stay, plan to return again to area and stay at this hotel.
June 24, 2014
Rated 3.0 out of 5.0 by Driving sisters Great service, comfortable room despite renovation
After having chosen the hotel, I was taken aback by immediately seeing the signs of refurbishing when I arrived in the parking lot. Parking spaces blocked off, dumpster piled high and men sitting around smoking.
Tired from a long day and needing a rest, I decided to go in to the front desk and ask about a room for myself and two sisters anyway. The hotel was located near the restaurant we had planned to have dinner and the places we were to visit the next day. The desk clerk was polite and helpful, the price was affordable. There were no loud noises.
The room was clean and nicely furnished. We dropped our overnight cases, went to dinner, returned, jumped in bed, and went to sleep. In the morning we were awakened bu loud noises from the floor above. We were ready to get up and start our day.
June 24, 2014
Rated 5.0 out of 5.0 by Miss Diva loved the bed. slept very well.
Other than the incident with the dirty item found in the bedside drawer. I enjoyed my stay. Some of my church members were unhappy about the construction, but that's life. I would love to stay at thos location in the future. Sarah was a wonderful coordinator. The staff was nice.
June 12, 2014
Rated 3.0 out of 5.0 by ds301 Too noisy and breakfast shut off early
Our last 3 stays have been Holiday Inn Express locations. Pooler, Ga was OK but no breakfast. Elkins WV was outstanding, in all aspects. Sharonville was very noisy. We apparently had a wrestling match going in the next room and there were small children running up and down the halls screaming well past midnight. Also, breakfast was supposed to be from 6:00 - 9:30 but they shut it off at a couple minutes after 9, nothing left to eat. One plus is that the staff were all very friendly and helpful. and the cleaning staff was excellent.
June 11, 2014
Rated 4.0 out of 5.0 by angel-rosemom swimming pool
The swimming pool was a little cold (even though it said it was a heated indoor pool). Both of my kids were shivering and had blue lips while in the pool.
June 11, 2014
Rated 5.0 out of 5.0 by G-Anne Very nice stay
Despite the ongoing renovations, our stay was quiet and pleasant. The bed was very comfortable, the room nice. The sofa bed did not sit the best, but not a real big deal. The front desk staff and staff in breakfast room were really nice, friendly and helpful. With us never having been in the area before, they were a great help with directions and information. I would be happy to stay here again in the future.
June 9, 2014
Rated 5.0 out of 5.0 by CardsMJ nice
nice hotel would stay again going through renovations.
June 5, 2014
Rated 2.0 out of 5.0 by goron32 Maybe it will get better after the construction is finished
When we stayed the hotel was under renovation. That really didn't cause a problem. Our problem was that it took three tries to find a satisfactory room. Our first room had trash from a previous guest in it and a used bar of soap on the bathroom sink. The staff was very apologetic and put us in a new room. We found that the mini-frig was broken in it. We were then moved to a smaller room that was fine. We were given a $20 discount for our incontinence, but I discovered that the final room that we were in was $20 less a night than the first night. No real discount at all. We weren't cheated though because that is what the room goes for.
I don't know if the renovations were the cause of all the confusion. May it will get better after the construction is finished. I don't think I'll be back though
May 30, 2014
Rated 3.0 out of 5.0 by Auntirene Construction
I would advise everyone to ask if there is still construction going on. If it not complete I would wait to stay in this hotel. Drywall dust was everywhere in the hallways then you would drag it into your room. Over all the staff was nice the breakfast was nice but I wish I would have known about the construction prior to booking. I would stay again but not before the remodel is completed.
May 15, 2014
Rated 5.0 out of 5.0 by slnslp Wonderful Front Desk Service
The staff working the front desk went above and beyond.....they were all polite, friendly, knowledgeable. Also want to mention that although the hotel is currently experiencing remodeling, the mess was completely contained and did not in any way negatively impact our stay.
May 14, 2014
Rated 5.0 out of 5.0 by TatorsBiscuit Good rest
very very quiet area...rested quiet well...enjoyed the new renovations
May 5, 2014
Rated 4.0 out of 5.0 by cynthia d comfortable rooms
Good place to stay while visiting Cincinnati next time I would choose a king size bed
April 9, 2014
Rated 5.0 out of 5.0 by EdK88 HIE Sharonville
This is a very nice property. The suites are nice and set up with a double bed in the front section and king bed in back bedroom. The breakfast options were good.
April 2, 2014
Rated 4.0 out of 5.0 by brevi00 Horrorhound Weekend
We stayed during the Horrorhound convention and overall the room was nice, the bathroom counter had a couple spots that could have been better, but the beds were clean, comfy and lots of pillows. The breakfast was good, lots to choose from and loved the automatic pancake maker!!
They could us updated travel info in their lobby, the pool area needs to be supervised...while we were there, there were a bunch of kids and some adults acting crazy and throwing things in the pool to where my family couldn't even go in. Once those people left, we tried to go in but the pool was FREEZING!! It is not heated even to any point. My daughter was in it for about 10 minutes and was turning blue! Other than that, it was nice. Everyone was friendly and willing to help and answer an questions.
March 26, 2014