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Rated 4.2 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by Good price Nice and safe neighborhood. Comfortable bed, and spacious room. Stayed 1 night and overall it was a good experience. My only issues were: 1) Towels need to be replaced ASAP. 2) Even though our room was in the 6th floor, we had trouble sleeping because of the loud music playing in a bar outside of the Hotel. November 23, 2014
Rated 5.0 out of 5.0 by Great comfortable hotel Very conforable rooms. Business center and ATM are convenient. Conveniently located next to restaruants. Bell staff was very friendly and helpful. Front desk staff was not as friendly, but helpful as needed. November 20, 2014
Rated 5.0 out of 5.0 Excellent Hotel, just one observation This is a great Hotel for staying, in the best area of Guatemala City, near a lot of restaurants, nice hotel, very good food. Just have one observation, the window design is kind of old, so the loud is high from the outside, i was is the 17th floor and i was clearly hearing buses and cars of the street. November 20, 2014
Rated 4.0 out of 5.0 by Too nice Don't exist sauna, is necessary for users. Soo sad November 19, 2014
Rated 5.0 out of 5.0 by Muy agradable experiencia en Holiday Inn Guatemala Pasamos con mi familia el fin de semana del 14 de Noviembre en el Holiday Inn de Guatemala. Nos tocó una habitación en el piso 17. La vista desde ese piso es espectacular. A pesar de la cercanía con el aeropuerto La Aurora, no es molesto en absoluto el ruido de los aviones. El personal es muy cordial y siempre estuvo atento a nuestras necesidades. Reaccionaron con celeridad y eficiencia ante el pedido que hicimos de colocar una cama adicional. La ubicación del hotel es inmejorable: 6 o 7 cuadras a la redonda hay restaurantes para todos los gustos y bolsillos. Es seguro caminar en los alrededores del hotel tanto de noche como de día. La piscina ubicada en el 4to piso es un espacio adecuado para el relax. En el mismo piso se encuentra un pequeño pero completo gimnasio. La verdad que pasamos un muy buen fin de semana y sin lugar a dudas recomendamos este hotel November 18, 2014
Rated 1.0 out of 5.0 by Worst IHG experience ever Worst of the worst, customer service is n expression not on the dictionary of the personnel of this hotel. November 18, 2014
Rated 3.0 out of 5.0 by wifi muy mala El hotel esta bien ubicado, pero la wifi es muy muy lenta, imposible trabajar bien con esa conexión, tienen que mejorarla. el personal es amable, pero un poco lentos en recepción, cuando hay mucha gente se relentiza todo mucho. November 12, 2014
Rated 5.0 out of 5.0 by Great service The staff was great. I arrived late at night. I had contacted them ahead of time to find out about their shuttle service. They told me it comes by the airport every 30 mins. When I arrived I found the shuttle driver holding a sign with my name on it waiting for me. That was a nice surprise. The room was comfortable and clean though maybe a little bare and outdated. I enjoyed a nice buffet breakfast the next morning in the restaurant. Again, great service, good variety of food and great price. November 12, 2014
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