Rated 4.3 out of 5 by 274
Rated 5.0 out of 5.0 by sayanu Altamente recomendable
Definitivamente regresare a hospedarme al hotel de Guatemala ya que la habitacion que me dieron fue muy relajante y bien amueblada.
August 22, 2015
Rated 5.0 out of 5.0 by Aceg55 great place to stay at in Guatemala
friendly staff and very helpful. great security, clean rooms and comfortable beds. I would say it was a great service and value.
August 21, 2015
Rated 4.0 out of 5.0 by Betlee69 Excelente hotel Lindo el antiguo Guatemala
Excelente Hotel supero mis expetativas linda alberca la disfrute bastante como tambien los desayunos son de lo mejor.
August 20, 2015
Rated 4.0 out of 5.0 by bkh2012 Good Value
The location of the hotel is in the heart of Zona Viva near a couple of restaurants and bars. I was very impressed with the hotel lobby and the staff was very friendly and accommodating. This hotel was a good find given its proximity to the airport, the business district and nightlife.
August 20, 2015
Rated 5.0 out of 5.0 by MaestroRomero Me senti como "En casa"
Me sentí como en casa, a pesar de venir de otro país, todo el personal con el que tuve contacto me hizo sentir como en casa, con confianza, todo el personal transmite calidez, amabilidad y cortesía.
Felicidades a todo el personal porque solo amabilidad transmitían desde la entrada hasta los servicios de room service y lavandería.
Excelente opción, definitivamente volveré dentro de 2 meses que regreso a Giatemala.
Lo recomiedo ampliamente, no me atrevería a probar otro hotel.
Felicidades al gerente por tener un equipo de trabajo bien orientado a la calidad del servicio.
Soy auditor de calidad y me sorprendieron con excelente servicio.
August 19, 2015
Rated 5.0 out of 5.0 by RAFITA GALICIA COMODIDAD DE HABITACIONES
-MEJORAR LA CAPACIDAD DEL PARQUEO
LA VERDAD LA ATENCION EN GENERAL ES MUY BUENA, MI ESTADIA FUE BASTANTE COMODA
ESPERO PROBAR LA PROXIMA VEZ LA COMIDA DEL RESTAURANTE Y HACER MAS USO DE LA PICINA
August 18, 2015
Rated 1.0 out of 5.0 by JonHar Needs a serious updgrade
Stayed at this property for 1 night and until this hotel and IHG inform me it has been upgraded and or change of management it was my last night.
I have various issues that I would like to mention.
Rooms are old and carpets are ugly
Décor is like 20 years ago in the room
Water was only warm/coldish in the shower
Internet was bad(It had two and I choose the bad one so check it if you have a bad connection)
I was not greeted as a Prioity Platinum club member at arrival even though booking through the IHG website.
When I changed my reservation the staff forgot to include my nr again.
I had booked a single king size, I got a double bed and when I called the lady in the lobby see basically shut me off on the phone. It was late at night so I was not in the mood to argue more.
No question at check out how I liked my stay... they did hear about though
Elevators are EXTREMLY slow and even I was just on 6th floor It took forever
Breakfast was just decent.
sorry I can not Recommend this Hotel to anyone for the price I paid....
August 13, 2015
Rated 5.0 out of 5.0 by 20ArcherJack A Wonderful Experience
One of the finest facilities I have ever stayed in. I will recommend it to friends and will stay there again if I have the opportunity.
August 13, 2015