Rated 4.0 out of 5 by 57
Rated 4.0 out of 5.0 by patrick48000 Comfortable well run hotel
I've stayed quite a few times at this Holiday Inn as it's a well run comfortable hotel with good food and a welcoming staff. Staff are very friendly and efficient and would particularly mention Joseph in the Coffee Shop as an example and the room attendant on the 4th floor whose name I didn't get but both did an outstanding job.
November 27, 2013
Rated 3.0 out of 5.0 by JRHK Disappointed
After how many years we've been supported IHG group and to be the loyal member, still disappointed with Philippines' holiday inn hotel. While check in, front desk staff gave us the paper for the benefit that our gold membership entitle to have, however when I went to the lady staff before dinner, she refused my late check out for 2pm (my flight time is 8pm). She told me the hotel is fully booked, and we realize that on our check out day, it's very quiet as it's weekday. Monday night, went to roof floor restaurant, it closed and no service without notice. Go down to the lobby restaurant, they also inform us they close at 9:30pm not allows in. We have our dinner at their bar lounge. Tuesday having lunch buffet at lobby restaurant, food quality kind of disappointed although the service is good. Seafood were cold such as prawn & crab. Overall won't consider to go back and prefer stay in other convenience hotel with good food and service, save transportation time and money for nothing.
November 24, 2013
Rated 1.0 out of 5.0 by Kendric AC Problem
Raised the AC issue I encountered real time. . Had the same problem when I was in INtercon Mexico but the staff and duty manager managed to resolve the issue immediately. They even gave me some items which i thought was for service recovery.
November 21, 2013
Rated 5.0 out of 5.0 by rasberry128 Best Family Vacation Venue/Hotel
Staying here in Holiday Inn Clark is always the best getaway experience. We really love the hospitality of all the staff's in your hotel. We are always looking forward to our next visit in your hotel.
All the best Holiday Inn Clark.
November 6, 2013
Rated 5.0 out of 5.0 by UncleMac STAFF WAS AWESOME!
There was a leak in the bathroom upon arrival, but maintenance staff fixed it within 10 minutes.
October 28, 2013
Rated 4.0 out of 5.0 by Coach06 Quality stay at Holiday Inn Clark Field
My stay at Holiday Inn Clark was restful and pleasant. The staff was both helpful and pleasant. I found the overall quality of my stay to be very good. I would recommend this establishment as a very good blend of quality, convenience and enjoyability. High marks for Holiday Inn Clark Field.
October 24, 2013
Rated 3.0 out of 5.0 by Kagura There is room for improvement
When I checked in this hotel, it takes more than one hour. Due to double booking, I and our colleagues cannot check in smoothly. Hotel staffs are very kind and impressive, but there is room for improvement in system and service.
October 12, 2013
Rated 2.0 out of 5.0 by Wonder99 Average except hygiene
Kettle condition in the room was in poor condition. Asked for a change, the second kettle was delivered to the room next day but still spotted of dust in its physical appearance & old model that seems just retrieved from store room.
Only one rattan chair in the room, got to ask for another chair to match the height of working table.
Requested to replaced 2 burn bulbs on the check in night, & one more became faulty on the next day. No cold water supply at the hand wash sink, meanwhile the shower head was tied to the holder using a polyvinyl rubber tapes (black color). Lastly, the design of the bathroom caused the water overflowing to the toilet section & messy.
October 11, 2013